Xerox workcentre 5335 series Service Manual

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WorkCentre 5335 Family Service Documentation

Service Documentation

WorkCentre 5335 Family Service Documentation

705P01303

Initial Issue

07/2011

***Xerox Private Data***

All service documentation is supplied to Xerox external customers for informational purposes

only. Xerox service documentation is intended for use by certified, product-trained service per-

sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer

any future change to this documentation. Customer performed service of equipment, or mod-

ules, components, or parts of such equipment may affect whether Xerox is responsible to fix

machine defects under the warranty offered by Xerox with respect to such equipment. You

should consult the applicable warranty for its terms regarding customer or third-party provided

service.

If the customer services such equipment, modules, components or parts thereof, the customer

releases Xerox from any and all liability for the customer actions, and the customer agrees to

indemnify, defend and hold xerox harmless from any third party claims which arise directly or

indirectly for such service.

While Xerox has tried to make the documentation accurate, Xerox will have no liability arising

out of any inaccuracies or omissions. Changes are periodically made to this document.

Changes, technical inaccuracies, and typographical errors will be corrected in subsequent edi-

tions.

Prepared by Creative and Technical Communications – North America

800 Phillips Road, Building 218-01A

Webster, New York 14580

ISO9001 and ISO27001 Certified

XEROX® and XEROX and design® are trademarks of Xerox Corporation in the US and/or

other countries.

Changes are periodically made to this document. Changes, technical inaccuracies, and typo-

graphic errors will be corrected in subsequent editions.

Preliminary Working Document

No Product Name Assigned

This equipment generates, uses and can radiate radio frequency energy, and if not installed

and used in accordance with the instructions documentation, may cause interference to radio

communications. It has been tested and found to comply with the limits for a Class A comput-

ing device pursuant to subpart B of part 15 of FCC rules, which are designed to provide rea-

sonable protection against such interference when operated in a commercial environment.

Operation of this equipment in a residential area is likely to cause interference in which case

the user, at his own expense, will be required to correct the interference.

0/0/00

?-1

BUS Updated 12/2011

CAUTION

Section Name

Table of Contents

Summary of Contents for Xerox workcentre 5335 series

Page 1 Xerox service documentation is intended for use by certified, product-trained service per- sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or mod- ules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment.
Page 2 Introduction About this Manual ......................Organization........................How to Use this Documentation..................Symbology and Nomenclature ..................Translated Warnings ....................... Initial Issue Introduction 07/2011 WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 3: About This Manual
About this Manual Organization This Service Manual is part of the multinational documentation system for this copier/printers. The titles of the sections and a description of the information contained in each section are The Service Documentation is used in order to diagnose machine malfunctions, adjust compo- contained in the following paragraphs: nents and has information which is used to maintain the product in superior operating condi- Section 1: Service Call Procedures...
Page 4 Section 7: Wiring Data How to Use this Documentation This section contains drawings, lists of plug/jack locations, and diagrams of the power distribu- The Service Call Procedures in Section 1 describe the sequence of activities used during the tion wire networks in the machine. Block Schematic Diagrams are found in pdf format in the service call.
Page 5 Symbology and Nomenclature Machine Safety Icons The following safety icons are displayed on the machine: The following reference symbols are used throughout the documentation. Warnings, Cautions, and Notes Warnings, Cautions, and Notes will be found throughout the Service Documentation. The words WARNING or CAUTION may be listed on an illustration when the specific component associated with the potential hazard is pointed out;...
Page 6 WARNING Use extreme care when replacing the Raster Output Scanner (ROS) or touching the high voltage lead. Discharge the laser assembly by touching the high voltage lead to the machine frame. The ROS utilizes a laser assembly that stores a high voltage charge after the power has been removed and represents a shock hazard that could cause seri- ous personal injury if not discharged.
Page 7 These symbols indicate components that may be damaged by Electrostatic Discharge (ESD). Electrostatic Discharge (ESD) Field Service Kit The purpose of the ESD Protection Program is to preserve the inherent reliability and quality of electronic components that are handled by the Field Service Personnel. This program is being implemented now as a direct result of advances in microcircuitry technology, as well as a new acknowledgment of the magnitude of the ESD problem in the electronics industry today.
Page 8 Figure 6 Illustration Symbols Introduction Initial Issue 07/2011 viii WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 9 DC Voltage Measurements in RAPs Signal Nomenclature The RAPs have been designed so that when it is required to use the DMM to measure a DC Refer to Figure 7 for an example of Signal Nomenclature used in Circuit Diagrams and BSDs. voltage, the first test point listed is the location for the red (+) meter lead and the second test point is the location for the black meter lead.
Page 10 Translated Warnings Translated Warnings are located at point of need in the Service Documentation. Introduction Initial Issue 07/2011 WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 11 1 Service Call Procedures Service Call Procedures....................Initial Actions ........................Call Flow ......................... Detailed Maintenance Activities (HFSI)................Cleaning Procedures....................... Final Actions........................Initial Issue Service Call Procedures 07/2011 WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 12 Service Manual. Perform each step in order. Inspect any rejected copies. Inquire as to, or otherwise determine, the paper quality and weight, the specified paper for optimum Image Quality, 24# Xerox Color Expres- Initial Actions sions (NASG) or ColorTech+90gsm (ESG).
Page 13: Call Flow
• Sharpness - Normal Call Flow • Preset Color Balance - Normal This procedure should be performed at every service call. • Color Shift - Normal • Color Saturation - Normal Initial Actions • Copy Position - No Shift Ask the operator about the problem. If the problem appears to be related to operator error, or •...
Page 14 Analyze the protocol trace, refer to Section 2 and then proceed If the problem continues, replace the network cable. If the problem persists, replace the USB with servicing. cable. Check the machine settings and discuss the problem with the customer's network administrator.
Page 15 Detailed Maintenance Activities (HFSI) Cleaning Procedures Procedure Purpose Access Diagnostic Routines (Accessing UI Diagnostics). To provide cleaning procedures to be performed at every service call. Select NVM Read/Write. Procedure Refer to Table 1 and enter a counter number for any High Frequency Service Item (HFSI) counters to be checked.
Page 16: Final Actions
Final Actions Purpose To provide a guide for procedures to be done at the end of every service call. Procedure Ensure that the exterior of the copier/printer and the adjacent area are clean. Use a dry cloth or a cloth moistened with water to clean the copier/printer. Do not use solvents. Check the supply of consumables.
Page 17 Service Call Procedures Initial Issue 07/2011 Final Actions WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 18: Status Indicator Raps
2 Status Indicator RAPs Chain 002 003-780 Fax Scan Compression Fail RAP..............2-44 003-795 AMS Limit RAP ....................2-45 002-500 UI error......................2-21 003-930 300 DPI Scan RAP.................... 2-45 Chain 003 - Controller 003-931 400 DPI Scan RAP.................... 2-46 003-311 IIT CDI Interface Mismatch RAP ............... 2-23 003-932 600 DPI Scan RAP....................
Page 19 005-147 DADF Pre Registration Sensor Off Jam (Invert) RAP........2-70 Chain 012 (Finisher LX) 005-194 Size Mismatch Jam On SS Mix-Size RAP ............2-71 012-111 H-Transport Entrance Sensor Off Jam A RAP (LX) .......... 2-105 005-196 Size Mismatch Jam On No Mix-Size RAP ............2-71 012-112 H-Transport Entrance Sensor On Jam A RAP (LX) ..........
Page 20 013-220 Folder Detect Fail RAP (LX) ................2-139 016-350 ESS EEPROM DIAG Failure 1 RAP ..............2-164 013-306 Booklet Safety Switches Open RAP (LX) ............2-139 016-351 ESS EEPROM DIAG Failure 2 RAP ..............2-165 013-307 Booklet Cover Open RAP (LX) ................. 2-140 016-360 Cont UI Fail-1 RAP....................
Page 21 016-512 Image Log RAP....................2-190 016-580 File Name Acquisition Failure RAP ..............2-216 016-513 SMTP Server Reception Error RAP ..............2-191 016-581 File Name Suffix Limit Error RAP..............2-217 016-514 XPS Error RAP ....................2-191 016-582 File Creation Failure RAP ................. 2-217 016-515 XPS Short of Memory RAP ................
Page 22 016-727 Printer Request RAP..................2-242 016-779 Scan Image Conversion Error RAP ..............2-268 016-728 TIFF Data Unsupported RAP................2-243 016-780 HD Access ERR-Image Convert RAP.............. 2-269 016-729 TIFF Data Size RAP ..................2-243 016-781 Scan Server Connect Error RAP............... 2-269 016-730 ART Command Unsupported RAP ..............
Page 23 018-400 IPSEC Error (Configuration Mismatch) RAP............. 2-295 018-568 HTTP Server SSL Access Fail RAP..............2-321 018-401 Inconsistent SIP Configuration RAP ..............2-295 018-569 HTTP Server Certificate Fail RAP..............2-321 018-402 SIP Server Communication Fail RAP ............... 2-296 018-570 HTTP Certificate Fail RAP ................2-322 018-403 SIP Registration Fail (Authentication) RAP............
Page 24 018-733 LDAP Protocol Error 33 RAP ................2-347 021-945 Service Paused By Disable RAP ..............2-373 018-734 LDAP Protocol Error 34 RAP ................2-347 021-946 Service Paused By Color Mode RAP..............2-374 018-735 LDAP Protocol Error 35 RAP ................2-348 Chain 023 018-736 LDAP Protocol Error 36 RAP ................
Page 25 026-713 Could Not Detect Proxy Server Automatically RAP ......... 2-438 024-938 OHP Kind Mismatch at Tray 4 (Not white frame OHP) RAP......2-412 026-714 Could Not Connect to Xerox Server or Proxy RAP .......... 2-438 024-939 OHP Kind Mismatch (Not white frame OHP) RAP ........... 2-413 026-715 Connection to Xerox Server has Timed Out RAP ..........
Page 26 027-452 Duplicate IP Address RAP ................2-450 027-703 Certificate for Addresses was Expired RAP............. 2-476 027-500 SMTP Server Mail I/O RAP................2-451 027-704 Certificate for Recipients Untrusted RAP ............2-477 027-501 POP Server RAP ....................2-451 027-705 Certificate for Recipients was Revoked RAP ............ 2-477 027-502 POP Authentication RAP ..................
Page 27 027-775 Too Many SMTP Address RAP ................ 2-502 033-513 Remote Has No Mailbox RAP................2-528 027-776 SMTP Server Error (EHLO) RAP ..............2-503 033-514 Carrier Down Detected RAP ................2-529 027-777 SMTP Server Un-Supports SMTP-AUTH RAP ..........2-503 033-516 EOR Receive RAP .................... 2-529 027-778 No Mode Specified by SMTP-AUTH RAP ............
Page 28 033-570 Retry Overflow RAP ..................2-554 033-747 Fax Service Start RAP ..................2-580 033-571 Manual Send Job Canceled RAP ..............2-555 033-749 Fax Card Memory Error RAP ................2-581 033-572 Fax Report Print Job Delayed RAP ..............2-555 033-750 Fax Format Error RAP ..................2-581 033-573 Domain Regulation Check Error RAP ...............
Page 29 034-717 Resume Timeout RAP ..................2-606 034-769 Error by Service, Feature RAP................2-632 034-718 Normal Disconnection RAP ................2-606 034-770 Reply to Status Query RAP................2-632 034-719 No Available Lines RAP..................2-607 034-771 Access Information Discarded RAP ..............2-633 034-720 Timeout (60s,T330,309,301,310) RAP ............. 2-607 034-772 Fax Connection Error RAP................
Page 30 035-718 Receive T1 Timeout RAP ................. 2-658 036-505 Undefined Response RAP ................2-685 035-719 Busy Tone Detected at Phase-B RAP .............. 2-659 036-506 Negotiation Not Allowed RAP ................2-686 035-720 Unable to Receive by Remote RAP ..............2-659 036-507 RDPBP Receive at Full Capacity RAP.............. 2-686 035-721 DCN Received at Phase B RAP ...............
Page 31 036-713 FRMR Receive (W=1) RAP ................2-711 036-765 Illegal CSE Parameter RAP ................2-737 036-714 Global Address Receive RAP ................2-712 036-766 Illegal CSA Parameter RAP ................2-738 036-715 Line Open Timeout in G4 RAP ................. 2-712 036-767 Illegal CSUI Parameter RAP ................2-738 036-716 Wrong LSI Send (Busy Timeout) RAP ..............
Page 32 Chain 042 - Drives Chain 072 - Tray 2 PH 042-310 Main Motor Failure RAP..................2-763 072-100Tray 2 Pre Misfeed RAP ..................2-789 042-323 Drum Motor Failure RAP................... 2-763 072-101Tray 2 Misfeed RAP ................... 2-789 042-400 Odor Filter End Of Life ..................2-764 072-105 Registration Sensor On Jam (Tray 2) RAP ............
Page 33 078-101 HCF to Feed Out Sensor Fault RAP ..............2-816 102-319 Dongle NVM List Setting Fault ................2-845 078-102 HCF to Registration Sensor Fault RAP............. 2-817 102-356 EWS Soft Fail RAP ................... 2-845 078-104 HCF Feed Out Sensor Fault RAP ..............2-818 Chain 116 - Controller 078-216 Logic Failure RAP .....................
Page 34 116-363 BMLinkS/Print Service Software RAP............... 2-871 116-718 PLW Form Overlay Error RAP ................2-897 116-364 Timer RAP ......................2-871 116-719 XPIF Parameter Cancelled RAP ..............2-897 116-365 Spool RAP ......................2-872 116-720 PCL Memory RAP..................... 2-898 116-366 Software Report RAP..................2-872 116-725 Image Log Data Insufficient Disk Space RAP...........
Page 35 121-340 EP Accessory Miss Match RAP ............... 2-923 123-384 Server Access RAP................... 2-948 121-350 FDI Logic Fail RAP ..................2-924 123-385 Service Object RAP ..................2-949 121-370 FDI Unexpected Error RAP................2-924 123-386 Service Object RAP ..................2-949 123-387 Service Object RAP ..................2-950 Chain 123 - UI Communication 123-388 Attribute RAP ....................
Page 36 124-346 All Billing Count Types Mismatch RAP ............2-973 133-213 Fax Read Error- Invalid Data RAP ..............2-998 124-347 Billing Count Type Restoration Fail RAP ............2-974 133-214 Fax USB Initializing RAP................... 2-999 124-348 All Modal Break Points Mismatch RAP ............2-974 133-215 Fax USB Device RAP ..................
Page 37 Status Indicator RAPs Initial Issue 07/2011 2-20 WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 38 002-500 UI error UI detection error during the startup of a CUI scan job: The IIT is occupied Fault has occurred Service is not CUI Upper limit number of sheets for the XSA Procedure After the Fault has been cleared, perform the same operation again. Or, check for any restric- tions due to XSA.
Page 39 003-311 IIT CDI Interface Mismatch RAP 003-318 IIT Software RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Error detected when information sent to controller from IIT via IIT CDI I/F during initialization of The IIT software is corrupt.
Page 40 003-319 IIT Video Driver Detection RAP 003-320 IISS-ESS Communication 1 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS One of the following errors is detected: BSD-ON: BSD 34.1 - FAX •...
Page 41 003-321 IISS-ESS Communication 2 RAP 003-322 IISS-ESS Communication 3 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The ACK (acknowledgement code) could not be received after 2 resend attempts. (The The ACK (acknowledgement code) could not be received after 2 resend attempts.
Page 42 003-323 IISS-ESS Communication 4 RAP 003-324 IISS-ESS Communication 5 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Mes- The ACK (acknowledgement code) could not be received after 2 resend attempts.
Page 43 003-325 IISS-ESS Communication 6 RAP 003-326 IISS-ESS Communication 7 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The ACK (acknowledgement code) could not be received after 2 resend attempts. (A parity The ACK (acknowledgement code) could not be received after 2 resend attempts.
Page 44 003-327 IISS-ESS Communication 8 RAP 003-328 IISS-ESS Communication 9 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The ACK (acknowledgement code) could not be received after 2 resend attempts. (An overrun The ACK (acknowledgement code) could not be received after 2 resend attempts.
Page 45 003-329 IISS-ESS Communication 10 RAP 003-330 IISS-ESS Communication 11 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received.
Page 46 003-331 IISS-ESS Communication 12 RAP 003-332 IISS-ESS Communication 13 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received.
Page 47 003-333 IISS-ESS Communication 14 RAP 003-334 IISS-ESS Communication 15 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received.
Page 48 003-335 IISS-ESS Communication 16 RAP 003-336 IISS-ESS Communication 17 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received.
Page 49 003-337 IISS-ESS Communication 18 RAP 003-338 IISS-ESS Communication 19 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS After restoring from Power Saver mode, there was no response to the Power On command The Driver detects Illegal Send Parameter Argument from Application.
Page 50 003-339 IISS-ESS Communication 20 RAP 003-340 IISS-ESS Communication 21 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The establishment of parameter transmission failed. A parameter synchronization error during sending occurred. Procedure Procedure •...
Page 51 003-341 IISS-ESS Communication 22 RAP 003-342 IISS-ESS Communication 23 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS A parameter transmission error during sending occurred. The driver detected an incorrect receive parameter argument from the application. Procedure Procedure •...
Page 52 003-343 IISS-ESS Communication 24 RAP 003-344 IISS_ESS X Hotline Power On RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS A parameter synchronization error during receiving occurred. There is a communication failure at power on between the controller and the IIT.
Page 53 003-345 PIO Unlatched 1 RAP 003-346 PIO Unlatched 2 RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS When Job Fail signal was received from the IIT PWB, a hot line PIO (Programmed Input Out- When IIT image was received from the IIT PWB, a PIO (Programmed Input/Output) error was put) error was detected from IISS.
Page 54 003-702 Different Magnification for Side 1 and Side 2 RAP 003-750 Book Duplex Documents RAP BSD-ON: BSD 3.3 - ESS-IIT Communication Book duplex is not set up with the correct sheet is stored with the current setting conditions. BSD-ON: BSD 16.1 - ESS Procedure •...
Page 55 003-751 Panther Capacity RAP 003-752 600dpi Cannot be Scanned RAP The Panther (continuous data protection protocol or utility) - Image data too small for IOT Hard- BSD-ON: BSD 3.5 - ESS-DADF Communication ware to handle found in document range designation and scan area range (Width mm X Length mm).
Page 56 003-753 300dpi Cannot be Scanned RAP 003-754 Scan Recoverable Error RAP BSD-ON: BSD 3.5 - ESS-DADF Communication BSD-ON: BSD 3.5 - ESS-DADF Communication This status code is displayed if - Unscannable 300dpi or higher resolution detected after DADF Recoverable high-compression Scan error Mix Duplex Mode Job is accepted.
Page 57 003-755 S2X Command Error RAP 003-756 All Original Sheets are Blank RAP BSD-ON: BSD 3.5 - ESS-DADF Communication BSD-ON: BSD 3.5 - ESS-DADF Communication High-compression Scan command error. All scanned original sheets judged as Blank by Blank Paper Detection. Procedure Procedure •...
Page 58 003-757 400dpi Cannot be Scanned RAP 003-760 Scan Settings RAP BSD-ON: BSD 3.5 - ESS-DADF Communication BSD-ON: BSD 3.5 - ESS-DADF Communication This status code is displayed if over 400dpi cannot be scanned (DADF). 400/600dpi disabled The job properties are incorrect. for DADF Mix Duplex Mode Scan.
Page 59 003-761 Incorrect Paper Tray Size RAP 003-763 Adjustment Chart RAP The paper size in the tray selected by auto tray switching APS differs from the paper size in the When Automatic Gradation Correction is performed the patch for position detection on the doc- tray selected at the tray selection.
Page 60 003-764 Image Overlay RAP 003-780 Fax Scan Compression Fail RAP When only one page can be stored in Image Overlay (with 1 sheet-original). This fault occurs BSD-ON: BSD 34.1 - FAX with BW M/C, not with color M/C. The compressed data size is larger than 8 times the size of the uncompressed data. Initial Actions Procedure Automatically abort job.
Page 61 003-795 AMS Limit RAP 003-930 300 DPI Scan RAP AMS (Auto R/E) limit error. (The R/E ratio became out of range after the document auto detec- BSD-ON: BSD 3.5 - ESS-DADF Communication tion when AMS is specified.) 300dpi/400dpi/600dpi disabled with DADF Mix Duplex Mode Scan. Due to insufficient Page Initial Actions Memory space, A3 original cannot be scanned with specified resolution.
Page 62 003-931 400 DPI Scan RAP 003-932 600 DPI Scan RAP BSD-ON: BSD 3.5 - ESS-DADF Communication BSD-ON: BSD 3.5 - ESS-DADF Communication For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available. Because For scanning in the DADF mix duplex mode, 600dpi is not available. Page Memory is not enough, a selected resolution is not available for scanning a A3 docu- ment.
Page 63 003-933 300 DPI Scan RAP 003-934 400 DPI Scan RAP BSD-ON: BSD 3.5 - ESS-DADF Communication BSD-ON: BSD 3.5 - ESS-DADF Communication Scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available (when When scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available (when the the next document exists).
Page 64 003-935 600 DPI Scan RAP 003-940 Memory RAP BSD-ON: BSD 3.5 - ESS-DADF Communication Insufficient Page Memory detected. When scanning in the DADF mix duplex mode, 600dpi is not available (when the next docu- When IITsc is activated for the jobs that meet the following AND conditions: ment exists).
Page 65 003-941 Page Memory Insufficient RAP 003-942 Document Size Auto Detect RAP A shortage of page memory. There is not enough page memory to store the image. BSD-ON:BSD 5.2 - Document Size Sensing (1 of 2) Procedure The document size cannot be automatically detected. •...
Page 66 003-944 Image Repeat Count RAP Replace the DADF Tray Size 2 Sensor 51.10). Incorrect image repeat count. Even one image cannot be pasted when "Set Repeated Count- Auto" is specified for image repeat. Replace the DADF PWB 51.2). Procedure Replace the DADF PWB 51.2).
Page 67 003-946 Image Rotation (Copy APS) RAP 003-947 Return Documents Count RAP Image rotation is different in every direction of Copy (APS). Part of the image will be lost if the If a user has returned an insufficient number of documents using Return Document, the mes- image is not rotated.
Page 68 003-948 Return Documents Mismatch RAP 003-952 Document Color Mismatch RAP Returned document size mismatch (Different size settings before/after return). Returned document color mismatch (Different color detected before/after return). A different document was returned by a user using Return Document A different color of document was returned by a user using Return Document. •...
Page 69 003-955 Documents Size Exchange RAP 003-956 Document Size Unknown Error RAP Document size change error (MixMode). When loading a document with Mixed Size Originals Document size undefined error (Only APS is selected for the function requiring document size prohibited, a document of different size/orientation from the initial document was detected. setting).
Page 70 003-963 APS Object Tray RAP 003-965 ATS/APS Paper Detect RAP No APS compatible tray to set the relevant size. There was no APS compatible tray that could APS/ATS NG (No Paper) (IIT). There was no paper in the tray that can be selected for APS. supply paper for printing without image loss.
Page 71 003-966 ATS/APS Destination (IIT) RAP 003-967 DADF APS No Destination RAP ATS/APS No Destination Error. ATS/APS NG (Other than No Paper) (IIT). The correct size is • Document size with DADF 8.5×11SEF Document size input not included. not loaded for APS operation. •...
Page 72 003-968 Punch Position Error RAP 003-969 Punch Size Error RAP Punch Position Error. It is not possible to punch at the selected location. BSD-ON: BSD 34.1 - FAX Procedure The number of slow-scan lines has exceeded the upper limit due to Fax parallel composition, long- document enlargement, etc.
Page 73 003-971 Copy Prevention Code Detected RAP 003-972 Maximum Stored Page RAP When job scan was executed by a user who has the permission to temporarily clear the copy The number of pages stored exceeded the maximum number set in the system data. When restriction code detection, copy restriction codes were detected in the document.
Page 74 003-973 Image Rotation RAP 003-974 Next Original Specification RAP The document and the image are different in orientation (except when Poster is specified). Next document specified. Scanning is complete for all loaded documents. When rotation is not available even though the orientation of the document and the image are different and part of the image will be lost if it is not rotated.
Page 75 003-976 FAX Line Memory Overflow RAP 003-977 Document Mismatch (Multiple Scan) RAP BSD-ON: BSD 34.1 - FAX Document size mismatch (Document exchange during Multi Scan). During multiple scan a doc- ument was switched during Bound Originals/Booklet Creation/Poster scanning. When any No.
Page 76 003-978 Color Document Mismatch RAP 003-980 Staple Position RAP Color Document Mismatch (Multi Scan). Stapling could not be done at the specified position. Document replacement was detected during Bound Originals/Booklet/Poster scanning Procedure When any operation that requires Return Document occurs in the job with Multi Scan (Bound Originals/Booklet/Poster) on Platen, a user returned a document of a different •...
Page 77 003-981 Staple Size RAP 003-982 IITsc HDD Access Error RAP Staple size error (Copy APS). Stapling could not be done for the selected paper size. HD-FULL was detected with no pages stored. An error where the FULL is not cleared even after some time has passed.
Page 78 005-121 DADF Feed Out Sensor On Jam RAP Measure the wire wound resistance of the Motor. • Between P/J754 pin-B1 and P/J754 pin-B5/B6 BSD-ON: BSD 5.5 - Document Feed (2 of 2) • Between P/J754 pin-B2 and P/J754 pin-B3/B4 Is the resistance approximately 1Ohm for each? After feeding started (DADF Feed Motor On (CW)) in Duplex, the DADF Feed Out Sensor did not turn ON within the specified time.
Page 79 005-122 DADF Simplex/Side 1 Pre Registration Sensor On Check the wires between the DADF PWB P/J754-B1 and the DADF Feed Motor J776-5, as well as between the DADF PWB P/J754-B2 and the DADF Feed Motor Jam RAP P/J776-2 for an open circuit and poor contact. BSD-ON: BSD 5.5 - Document Feed (2 of 2) Turn OFF the power and disconnect...
Page 80 005-123 DADF Simplex/Side 1 Registration Sensor On Jam Replace the DADF PWB 51.2). Check the wires between the DADF PWB P/J754-B1 and the DADF Feed Motor BSD-ON: BSD 5.5 - Document Feed (2 of 2) J776-5, as well as between the DADF PWB P/J754-B2 and the DADF Feed Motor P/J776-2 for an open circuit and poor contact.
Page 81 005-125 DADF Registration Sensor Off Jam RAP 005-131 DADF Invert Sensor On Jam (During Invert) RAP BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.6 - Document Scan and Invert BSD-ON: BSD 5.6 - Document Scan and Invert After the DADF Registration Sensor turned ON at Invert, the DADF Invert Sensor did not turn ON within the specified time.
Page 82 005-132 DADF Invert Sensor On Jam RAP 005-134 DADF Inverter Sensor Off Jam (During Invert) RAP BSD-ON: BSD 5.6 - Document Scan and Invert BSD-ON: BSD 5.6 - Document Scan and Invert After the Read Speed Control operation started (DADF Registration Motor On (CCW)), the •...
Page 83 005-135 DADF Side 2 Pre Registration Sensor On Jam RAP 005-136 DADF Side 2 Registration Sensor On Jam RAP BSD-ON: BSD 5.1 - Document Setting BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.6 - Document Scan and Invert BSD-ON:...
Page 84 005-139 DADF Invert Sensor Off Jam RAP 005-145 DADF Registration Sensor Off Jam (Invert) RAP BSD-ON: BSD 5.1 - Document Setting BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.6 - Document Scan and Invert BSD-ON: BSD 5.6 - Document Scan and Invert •...
Page 85 005-146 DADF Pre Registration Sensor Off Jam RAP 005-147 DADF Pre Registration Sensor Off Jam (Invert) BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.6 - Document Scan and Invert BSD-ON: BSD 5.6 - Document Scan and Invert After the DADF Feed Out Sensor turned OFF in 1 Sided mode, the DADF Pre Registration...
Page 86 005-194 Size Mismatch Jam On SS Mix-Size RAP 005-196 Size Mismatch Jam On No Mix-Size RAP BSD-ON: BSD 5.3 Document Size Sensing (2 of 2) BSD-ON: BSD 5.2 - Document Size Sensing (1 of 2) In Slow Scan (SS) Mixed mode, it was detected that the size in the Fast Scan Direction was BSD-ON: BSD 5.3 Document Size Sensing (2 of 2) different from the width of the document guide.
Page 87 005-197 Prohibit Combine Size Jam RAP 005-198 Too Short Size Jam RAP BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.5 - Document Feed (2 of 2) A prohibited size combination was detected. It was detected that the document length in Slow Scan direction was out of the specifications. Procedure •...
Page 88 005-199 Too Long Size Jam RAP 005-210 DADF Download Fail RAP BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 3.5 - ESS-DADF Communication It was detected that the document length in Slow Scan direction was out of the specifications. When the IISS starts up (Power ON/Sleep recovery), it was detected that the DADF is in Download Mode.
Page 89 005-275 DADF RAM Test Fail RAP 005-280 DADF EEPROM. Fail RAP BSD-ON: BSD 3.5 - ESS-DADF Communication BSD-ON: BSD 3.5 - ESS-DADF Communication The DADF PWB RAM failed during the Read/Write operation. (At Power ON) The DADF EEPROM. Read/Write operation failed. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 90 005-305 DADF Feeder Cover Interlock Open (when 005-500 DADF Write Error During Download RAP running) RAP Job Fail. An error has occurred during the process of writing data to the DADF-ROM (During Download. Not able to carry out normal operation because ROM content is missing. BSD-ON: BSD 5.1 - Document Setting Procedure...
Page 91 005-906 DADF Feed Out Sensor Static Jam RAP 005-907 DADF Pre Registration Sensor Static Jam RAP BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.5 - Document Feed (2 of 2) The DADF Feed Out Sensor turns ON at the following timings. The DADF Pre Registration Sensor turns ON at the following timings: When Power is ON When Power is ON...
Page 92 005-913 DADF Inverter Sensor Static Jam RAP 005-915 DADF APS Sensor 1 Static Jam RAP BSD-ON: BSD 5.6 - Document Scan and Invert BSD-ON: BSD 5.4 - Document Feed (1 of 2) The DADF Invert Sensor turns On at the timings below. The DADF APS Sensor 1 turns ON at the timings below.
Page 93 005-916 DADF APS Sensor 2 Static Jam RAP 005-917 DADF APS Sensor 3 Static Jam RAP BSD-ON: BSD 5.4 - Document Feed (1 of 2) BSD-ON: BSD 5.4 - Document Feed (1 of 2) The DADF APS Sensor 2 turns ON at the timings below. The DADF APS Sensor 3 turns ON at the timings below.
Page 94 005-940 DADF No Original RAP 005-941 Doc Number of Sheets is Insufficient RAP Operation Fail. Final document correction notification due to DADF document being pulled out. Operation Fail. Though all documents/N documents reloaded, the machine detected one or more documents were missing. Whether all documents or N documents are reloaded, the Procedure machine detects one or more documents are missing while skipping scanned documents (i.e.
Page 95 005-942 Doc Fault Loading on DADF RAP 005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix- Size (Cont) RAP Operation Fail. DADF-loaded documents Fail (DADF-250). When the Nudger Solenoid is turned ON to return at the start of a job, it is detected that the Level Sensor does not turn OFF. BSD-ON: BSD 5.3 Document Size Sensing (2 of 2) Procedure...
Page 96 005-946 SS-Size Mismatch Jam On No Mix-Size (Cont) RAP 005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix- Size RAP BSD-ON: BSD 5.2 - Document Size Sensing (1 of 2) BSD-ON: BSD 5.3 Document Size Sensing (2 of 2) BSD-ON: BSD 5.4 - Document Feed (1 of 2) BSD-ON:...
Page 97 005-948 SS-Size Mismatch Jam On No Mix-Size RAP BSD-ON: BSD 5.2 - Document Size Sensing (1 of 2) BSD-ON: BSD 5.4 - Document Feed (1 of 2) BSD-ON: BSD 5.5 - Document Feed (2 of 2) BSD-ON: BSD 5.6 - Document Scan and Invert In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direc- tion was transported from the DADF.
Page 98 010-338 Fuser On Time Failure RAP Check the resistance of the Rear Thermistor between J621-7 and J621-3 (BSD 10.1). The resistance is 3k ohms or higher. BSD-ON: BSD 10.1 - Fusing Heat Control Replace the Fuser Unit 7.1). • After the Main Lamp turned On during warm up, the Control Thermistor did not detect READY temperature within the specified time.
Page 99 010-379 Fuser Hot Not Ready Return Time Failure RAP 010-420 Fuser Near End Of Life BSD-ON: BSD 10.1 - Fusing Heat Control Replace the Fuser Assembly in 100K copies. Recovery time from High-temp Not Ready state becomes larger than the setting value (NVM). Procedure The Fuser Assembly was replaced.
Page 100 010-421 Fuser End Of Life 010-398 Fuser Fan Fault RAP Fuser at end of life. BSD-ON: BSD 10.2 - Fusing Procedure Fan (for air exhaust around the Fuser) rotation failure. Replace the Fuser Assembly 7.1) and reset the HFSI Value (HFSI Counter) [954-850].
Page 101 012-132 (Integrated Finisher) Entrance Sensor ON Jam Measure the voltage between Finisher PWB P/J8709-5 (+) and GND (-). Actuate the Fin- isher Entrance Sensor. The voltage changes. BSD-ON: BSD 12.3 Integrated Finisher Transportation Replace the Finisher Entrance Sensor 22.5). Finisher Entrance Sensor does not turn On within a specified time after receiving the Sheet Check the wires and connectors for an intermittent open or short circuit.
Page 102 012-151 (Integrated Finisher) Compiler Exit Sensor OFF Measure the voltage between Finisher PWB P/J8709-3 (+) and GND (-). The voltage is approx. +5VDC. Jam RAP BSD-ON: BSD 12.3 Integrated Finisher Transportation Go to Integrated Finisher Wirenets and check the +5VDC circuit. The Compiler Exit Sensor does not turn Off within a specified time after it has turned On.
Page 103 Measure the voltage between Finisher PWB P/J8705-1 (+) and GND (-). The voltage is 012-152 (Integrated Finisher) Compiler Exit Sensor ON approx. +24VDC. Jam RAP Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the circuit is OK, BSD-ON: BSD 12.3 Integrated Finisher Transportation replace the Finisher PWB...
Page 104 Check for an open or short circuit between P/J8709 and P/J8728. The wires between 012-161 (Integrated Finisher) Set Eject Jam RAP J 8709 and P/J8728 are OK. BSD-ON: BSD 12.6 - Integrated Finisher Set Eject (1 of 2) Repair the open or short circuit. In the Eject Motor’s ejecting operation, Eject Home Sensor ON was detected within a specified time after the start of the reverse operation of the Eject Motor.
Page 105 Check the wires and connectors for an intermittent open or short circuit. If the problem 012-211 (Integrated Finisher) Stacker Tray Fail RAP continues, replace the Finisher PWB 22.7). BSD-ON: BSD 12.8 - Integrated Finisher Stacker Tray Control Enter [012-054] and [012-056] alternately. The Eject Motor rotates. •...
Page 106 Check the connections of P/J8707 and P/J8722. P/J8707 P/J8722 are securely Check the connections of P/J8711 and P/J8736. P/J8711 P/J8736 are securely connected. connected. Connect P/J8707 P/J8722 securely. Connect P/J8711 P/J8736 securely. Check for an open or short circuit between P/J8707 and P/J8722.
Page 107 012-221 (Integrated Finisher) Front Tamper Home Sensor Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB 22.7). ON Fail RAP BSD-ON: BSD 12.4 - Integrated Finisher Tamping and Offset Enter [012-020] and [012-023] alternately.
Page 108 012-223 (Integrated Finisher) Front Tamper Home Sensor Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB 22.7). OFF Fail RAP BSD-ON: BSD 12.4 - Integrated Finisher Tamping and Offset Enter [012-020] and [012-023] alternately.
Page 109 012-224 (Integrated Finisher) Rear Tamper Home Sensor Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB 22.7). OFF Fail RAP BSD-ON: BSD 12.4 - Integrated Finisher Tamping and Offset Enter [012-026] and [012-029] alternately.
Page 110 012-259 (Integrated Finisher) Eject Home Sensor ON Fail Check the connections of P/J8706 and P/J8741. P/J8706 P/J8741 are securely connected. BSD-ON: BSD 12.6 - Integrated Finisher Set Eject (1 of 2) Connect P/J8706 P/J8741 securely. In the Eject Motor’s initializing operation and ejecting operation, one of the following is met. Check for an open or short circuit between P/J8706 and P/J8741.
Page 111 012-263 (Integrated Finisher) Rear Tamper Home Sensor Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB 22.7). ON Fail RAP BSD-ON: BSD 12.4 - Integrated Finisher Tamping and Offset Enter [012-026] and [012-029] alternately.
Page 112 012-280 (Integrated Finisher) Eject Home Sensor OFF Fail Connect P/J8706 P/J8741 securely. BSD-ON: BSD 12.6 - Integrated Finisher Set Eject (1 of 2) Check for an open or short circuit between P/J8706 and P/J8741. The wires between P/J8706 P/J8741 are OK. In the Eject Motor’s initializing operation and ejecting operation, the Eject Motor had rotated forward for a time corresponding to a specified number of pulses since the Eject Home Sensor Repair the open or short circuit.
Page 113 012-283 (Integrated Finisher) Set Clamp Home Sensor ON Check the connections of P/J8708 and P/J8740. P/J8708 P/J8740 are securely Fail RAP connected. BSD-ON: BSD 12.7 - Integrated Finisher Set Eject (2 of 2) Connect P/J8708 P/J8740 securely. In the initialize operations each at Power On, when Interlock closed and at the start of a job, and in the Set Clamp Motor’s ejecting operation, the Set Clamp Home Sensor was not Check for an open or short circuit between P/J8708...
Page 114 012-284 (Integrated Finisher) Set Clamp Home Sensor OFF Check the connections of P/J8708 and P/J8740. P/J8708 P/J8740 are securely Fail RAP connected. BSD-ON: BSD 12.7 - Integrated Finisher Set Eject (2 of 2) Connect P/J8708 P/J8740 securely. In the initialize operations each at Power On, when Interlock closed and at the start of a job, and in the Set Clamp Motor’s ejecting operation, the Set Clamp Home Sensor was not Check for an open or short circuit between P/J8708...
Page 115 012-291 (Integrated Finisher) Stapler Fail RAP Measure the voltage between Finisher PWB P/J8731-5 (+) and GND (-). Enter [012-046] and [012-047] alternately. The voltage changes. BSD-ON: BSD 12.5 - Integrated Finisher Staple Control Replace the Staple Assembly 22.4). Within a specified time after the Staple Motor started rotating in reverse direction, the Staple Head Home Sensor was never detected turning On.
Page 116 012-301 (Integrated Finisher) Top Cover Interlock OPEN Measure the voltage between Finisher PWB P/J8702-1 (+) and GND (-). The voltage approx. +24VDC. BSD-ON: BSD 12.1 - Integrated Finisher DC Power and Interlock Switching Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem contin- ues, replace the Finisher PWB 22.7).
Page 117 012-302 (Integrated Finisher) Front Cover Interlock OPEN Check the wires and connectors for an intermittent open or short circuit. If the problem contin- ues, replace the Finisher PWB 22.7). BSD-ON: BSD 12.1 - Integrated Finisher DC Power and Interlock Switching The Front Cover Interlock Open was detected.
Page 118 012-903 (Integrated Finisher) Paper Remains at Compiler 012-935 (Integrated Finisher) Paper Remains at Entrance Exit Sensor RAP Sensor RAP BSD-ON: BSD 12.3 - Integrated Finisher Transportation BSD-ON: BSD 12.3 Integrated Finisher Transportation • At Power On, the Compiler Exit Sensor detected paper. •...
Page 119 012-111 H-Transport Entrance Sensor Off Jam A RAP (LX) 012-112 H-Transport Entrance Sensor On Jam A RAP (LX) BSD-ON: BSD 12.14 - Office Finisher LX Horizontal Transportation BSD-ON: BSD 12.14 - Office Finisher LX Horizontal Transportation The H-Transport Entrance Sensor did not turn off within the specified time after it turned on. After the Fuser Exit Sensor turned on, the H-Transport Entrance Sensor did not turn on within the specified time.
Page 120 012-126 H-Transport Entrance Sensor Off Jam B RAP (LX) 012-131 H-Transport Entrance Sensor On Jam B RAP (LX) BSD-ON: BSD 12.14 - Office Finisher LX Horizontal Transportation BSD-ON: BSD 12.14 - Office Finisher LX Horizontal Transportation After the H-Transport Entrance Sensor turned On, the H-Transport Entrance Sensor did not After the Fuser Exit Sensor turned On, the H-Transport Entrance Sensor did not turn On within turn Off within the specified time.
Page 121 012-132 Finisher Entrance Sensor On Jam RAP (LX) 012-151 Compiler Exit Sensor Off Jam RAP (LX) BSD-ON: BSD 12.16 - Office Finisher LX Transportation BSD-ON: BSD 12.16 - Office Finisher LX Transportation After the Fuser Exit Sensor turned On, the Finisher Entrance Sensor did not turn On within the After the Compiler Exit Sensor turned On, the Compiler Exit Sensor did not turn Off within the specified time.
Page 122 012-152 Compiler Exit Sensor On Jam RAP (LX) 012-161 Finisher Set Eject Jam RAP (LX) BSD-ON: BSD 12.16 - Office Finisher LX Transportation BSD-ON: BSD 12.19 - Office Finisher LX Tamping & Offset (2 of 2) After the H-Transport Exit Sensor turned On, the Compiler Exit Sensor did not turn On within BSD-ON: BSD 12.22 - Office Finisher LX Eject Control (1 of 2) the specified time.
Page 123 If the problem continues, replace the Finisher PWB 23.16). 012-211 Stacker Tray Failure RAP (LX) BSD-ON: BSD 12.24 - Office Finisher LX Stacker Tray Control Stack Height Sensor 1 is not ON within the specified time after stacker tray starts elevat- ing.While Stacker Tray is elevating or lowering, the state of the Encoder Sensor does not change within the specified time.
Page 124 012-212 Stacker Tray Upper Limit Failure RAP (LX) Replace the Stacker Encoder Sensor 23.7). BSD-ON: BSD 12.24 - Office Finisher LX Stacker Tray Control Replace the Finisher PWB 23.16). The stacker has continued to elevate after the defined period of time has passed since Stacker No Paper Sensor is ON during stacker elevation.
Page 125 012-213 Stacker Tray Lower Limit Failure RAP (LX) Replace the Stacker Height Sensor 2 23.11). BSD-ON: BSD 12.24 - Office Finisher LX Stacker Tray Control Replace the Finisher PWB 23.16). Stacker descended lower than normal levels, below low limit height. Execute Component Control [012-263], Stacker Encoder Sensor.
Page 126 Replace the Finisher PWB 23.16). 012-221 Front Tamper Home Sensor On Failure RAP (LX) BSD-ON: BSD 12.18 - Office Finisher LX Tamping & Offset (1 of 2) Execute Component Control [012-263], Stacker Encoder Sensor. Manually rotate the Encoder 23.7) to block and unblock the sensor. The display changes. BSD-ON: BSD 12.19 - Office Finisher LX Tamping &...
Page 127 012-223 Front Tamper Home Sensor Off Failure RAP (LX) Repair/reconnect as required. BSD-ON: BSD 12.18 - Office Finisher LX Tamping & Offset (1 of 2) Replace the front Tamper Motor 23.12). If the problem persists, replace the Finisher BSD-ON: BSD 12.19 - Office Finisher LX Tamping & Offset (2 of 2) 23.16).
Page 128 012-224 Rear Tamper Home Sensor Off Failure RAP (LX) Repair/reconnect as required. BSD-ON: BSD 12.18 - Office Finisher LX Tamping & Offset (1 of 2) Replace the Front Tamper Motor 23.12). If the problem persists, replace the Finisher BSD-ON: BSD 12.19 - Office Finisher LX Tamping & Offset (2 of 2) 23.16).
Page 129 012-231 Punch Home Sensor On Fail RAP (LX) Repair/reconnect as required. BSD-ON: BSD 12.15 - Office Finisher LX Punch Replace the Rear Tamper Motor 23.12). If the problem persists, replace the Finisher The Punch Home Sensor did not turn ON within the specified time after the Punch Motor 23.16).
Page 130 012-243 Booklet Folder Home Sensor On Fail RAP (LX) 012-249 Booklet Front Stapler Fail RAP (LX) BSD-ON: BSD 12.17 - Office Finisher LX Folding BSD-ON: BSD 12.26 - Office Finisher Booklet Staple Control (1 of 2 - Front) Folder Home Sensor is not turned on after the lapse of 500ms from Motor ON while Folder BSD-ON: BSD 12.13 - Office Finisher LX Booklet Interlock Switching Knife is returning to Home.
Page 131 012-260 Eject Clamp Home Sensor On Failure RAP (LX) Go to BSD 12.22 - Office Finisher LX Eject Control (1 of 2). Check for an intermittent circuit or intermittent mechanical problem. If the check is OK, replace the Finisher PWB 23.16).
Page 132 012-263 Rear Tamper Failure RAP (LX) Repair/reconnect as required. BSD-ON: BSD 12.18 - Office Finisher LX Tamping & Offset (1 of 2) Replace the Rear Tamper Motor 23.12). If the problem persists, replace the Finisher BSD-ON: BSD 12.19 - Office Finisher LX Tamping & Offset (2 of 2) 23.16).
Page 133 012-265 Booklet Folder Home Sensor OFF Fail RAP (LX) 012-268 Booklet Rear Stapler Fail RAP (LX) BSD-ON: BSD 12.17 - Office Finisher LX Folding BSD-ON: BSD 12.27 - Office Finisher Booklet Staple Control (2 of 2 - Rear) When the Booklet Home moves from Home position, the Folder Home Sensor did not turn OFF BSD-ON: BSD 12.13 - Office Finisher LX Booklet Interlock Switching within the specified time.
Page 134 012-269 Booklet Sub-CPU Communications Fail RAP (LX) 012-282 Eject Clamp Home Sensor Off Failure RAP (LX) BSD-ON: BSD-ON: BSD 12.22 - Office Finisher LX Eject Control (1 of 2) Communications between the Finisher PWB and the Booklet PWB Failed After the Eject Clamp started descending, the Eject Clamp Home Sensor did not turn Off within 200ms.
Page 135 Go to BSD 12.22 - Office Finisher LX Eject Control (1 of 2). Check for an intermittent circuit 012-283 Set Clamp Home Sensor On Failure RAP (LX) or intermittent mechanical problem. If the check is OK, replace the Finisher PWB 23.16).
Page 136 Execute Component Control [012-050 Set Clamp Clutch ON]. The Set Clamp Clutch ener- 012-284 Set Clamp Home Sensor Off Failure RAP (LX) gizes. BSD-ON: BSD 12.22 - Office Finisher LX Eject Control (1 of 2) Select Stop. Check the wires between P/J8877 pins 1 and 2 on the Set Clamp Clutch and BSD-ON:...
Page 137 Execute Component Control [012-050 Set Clamp Clutch ON]. The Set Clamp Clutch ener- 012-291 Stapler Failure RAP (LX) gizes. BSD-ON: BSD 12.21 - Office Finisher LX Staple Control Select Stop. Check the wires between P/J8877 pins 1 and 2 on the Set Clamp Clutch and •...
Page 138 012-295 Stapler Move Position Sensor On Failure RAP (LX) 012-296 Staple Move Sensor Off Failure RAP (LX) BSD-ON: BSD 12.20 - Office Finisher LX Staple Positioning BSD-ON: BSD 12.20 - Office Finisher LX Staple Positioning • After the Stapler started moving to the staple position, the Stapler Move Position Sensor •...
Page 139 Go to BSD 12.20 - Office Finisher LX Staple Positioning Check for an intermittent connec- 012-300 Eject Cover Open RAP (LX) tion. If the check is good, replace the Stapler Assembly 23.8). If the problem continues, BSD-ON: BSD 12.12 - Office Finisher LX Interlock Switching replace the Finisher PWB 23.16).
Page 140 012-302 Finisher Front Cover Open RAP (LX) 012-303 Finisher H-Transport Cover Open RAP (LX) BSD-ON: BSD 12.12 - Office Finisher LX Interlock Switching BSD-ON: BSD 12.14 - Office Finisher LX Horizontal Transportation The Finisher Front Cover is open. The Finisher H-Transport Cover is open. Initial Actions Initial Actions •...
Page 141 012-334 Download Mode Failure RAP (LX) 012-500 Download Failure RAP (LX) Failure in previous download (abnormal termination during download); can only start in Down- Detected error while writing to Finisher ROM.Proper operation not available since ROM may load Mode upon turning power on. have been erased.
Page 142 012-700 Punch Box Nearly Full RAP (LX) 012-901 H-Transport Entrance Sensor Static Jam RAP (LX) BSD-ON: BSD 12.15 - Office Finisher LX Punch BSD-ON: BSD 12.14 - Office Finisher LX Horizontal Transportation Punch Box nearly full. Paper remains on the H-Transport Entrance Sensor. Procedure Initial Actions Empty the Punch Box and re-insert.
Page 143 012-903 Paper Remains at Compiler Exit Sensor RAP (LX) 012-905 Compiler Tray No Paper Sensor Static JAM RAP (LX) BSD-ON: BSD 12.16 - Office Finisher LX Transportation BSD-ON: BSD 12.19 - Office Finisher LX Tamping & Offset (2 of 2) Paper remains on the Compiler Exit Sensor.
Page 144 012-911 Stacker Lower Safety Warning RAP 012-914 Stacker Tray Stapled Set Over Count RAP The Height Alignment was not successful within 250msec when the Height Adjustment was The Staple Set Count of the Stacker Tray has exceeded 50 sets during the Staple Set Eject performed for output paper to the Stacker Tray (Tray lowering down) in the middle of a job.
Page 145 012-923 H-Transport Entrance Sensor Static Jam RAP (LX) 012-935 Paper at Finisher Entrance Sensor RAP (LX) BSD-ON: BSD 12.14 - Office Finisher LX Horizontal Transportation BSD-ON: BSD 12.16 - Office Finisher LX Transportation During standby, paper was detected by the H-Transport Entrance Sensor. Control logic reports paper at the Finisher Entrance Sensor.
Page 146 012-949 Punch Box Missing RAP (LX) 012-965 Stapler Near Empty RAP BSD-ON: BSD 12.15 - Office Finisher LX Punch • Low Staple Sensor ON is detected during power ON and Interlock Close • Low Staple Sensor ON is detected right before the Staple Head Close operation Punch Box Set Sensor detected Punch Box to be missing.
Page 147 012-966 Scratch Sheet Compile RAP 012-969 IOT Center Tray Full RAP Paper was detected that was either out of spec, in poor condition (wrinkled, curled) and was The H-Transport Entrance Sensor is detected to be ON for 10 successive seconds. ejected to the compiler.
Page 148 013-210 Booklet Staple Move Home Sensor ON RAP (LX) Go to BSD 12.25 - Office Finisher Booklet Staple Positioning5 and check for an intermittent circuit. BSD-ON: BSD 12.25 - Office Finisher Booklet Staple Positioning Booklet Staple Move Home Sensor does not turn on within designated time period Initial Actions •...
Page 149 013-211 Booklet Staple Move Home Sensor OFF RAP (LX) Go to BSD 12.25 - Office Finisher Booklet Staple Positioning and check for an intermittent circuit. BSD-ON: BSD 12.25 - Office Finisher Booklet Staple Positioning Booklet Staple Move Home Sensor does not turn off within designated time period Initial Actions •...
Page 150 013-212 Booklet Staple Move Position Sensor On Fail RAP Monitor the voltage at J8984, pin 3. Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. An AC clock pulse is (LX) detected. BSD-ON: BSD 12.25 - Office Finisher Booklet Staple Positioning Check the wire between J8984, pin 3 and J8985 pin 4.
Page 151 013-213 Booklet Staple Move Position Sensor Off Fail RAP Monitor the voltage at J8984, pin 3. Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. An AC clock pulse is (LX) detected. BSD-ON: BSD 12.25 - Office Finisher Booklet Staple Positioning Check the wire between J8984, pin 3 and J8895 pin 4.
Page 152 013-220 Folder Detect Fail RAP (LX) 013-306 Booklet Safety Switches Open RAP (LX) BSD-ON: BSD 12.17 - Office Finisher LX Folding BSD-ON: BSD 12.13 - Office Finisher LX Booklet Interlock Switching Control logic cannot detect the Folder Assembly. Control logic senses that one or more Booklet Safety Switch is open. Procedure Initial Actions Execute...
Page 153 013-307 Booklet Cover Open RAP (LX) BSD-ON: BSD 12.13 - Office Finisher LX Booklet Interlock Switching Control logic senses that the Booklet Cover is open. Initial Actions Ensure the Cover is closed Procedure There is +24 VDC between P/J8993 pin 5 on the Booklet PWB and GND. GO to BSD 12.13 - Office Finisher LX Booklet Interlock Switching and check the cir-...
Page 154 016-210 Software Option (HDD Not Exist) RAP 016-211 Software Option (System Memory Low) RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS One of the Software option functions cannot be executed due to a HDD error or the HDD is not One of the Software option functions cannot be executed due to insufficient System Memory installed.
Page 155 016-212 Software Option (Page Memory Low) RAP 016-213 Software Option (Printer PWB) RAP BSD-ON: BSD 16.1 - ESS One of the Software option functions cannot be executed due to a PRT_CARD error or PRT_CARD not installed. One of the Software option functions cannot be executed due to insufficient Page Memory Initial Actions capacity.
Page 156 016-214 Software Option Fail (Fax CARD Not Exist) RAP 016-215 Software Option Fail (JPEG Board Not Exist) RAP BSD-ON: BSD 34.1 - FAX An JPEG Board error or JPEG Board not installed was detected. The scanner functions cannot be executed due to a JPEG Board error or JPEG Board not installed. One of the FAX address book functions cannot be executed due to a FAX PWB error not Initial Actions installed.
Page 157 016-216 Software Option Fail (ExtMemory Not Exist) RAP 016-217 Software Option Fail (Controller ROM does not Support Printer Kit) RAP The system detected that the Extension Memory was not installed. Color Scanner or SACAN_ACS functions cannot be executed because the Extension Memory is not installed. Functions such as local printing cannot be executed due to a Printer Kit option PWB error or the ESS PWB ROM is incompatible with the Printer Kit.
Page 158 016-218 PostScript (PS) Kit not Installed RAP 016-219 Software Option RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Because PostScript (PS) Kit is not installed, XDOD functions cannot be fulfilled. Functions such as local printing cannot be executed due to the Printing Kit SW Option not being enabled.
Page 159 016-229 SW Option Failure RAP 016-230 SW Option Failed - PS Image Log Kit (License Required) RAP BSD-ON: BSD 16.1 - ESS The PS-ROM was installed in a machine where SW key: "Image Log Kit Enabled" and SW key: SW Option Fail (FCW-UI Not Exist) The extension MEM PWB is not installed. "Image Log Kit for PS Disabled"...
Page 160 016-231 SW Option Failed - (Image Ext PWB Not Exist) 016-232 MRC HW Initialize RAP MRC HW Initialize Error. Error occurs while high-compression board is being initialized. This fault is generated when the Thumbnail Preview PWB is not detected due to failed PWB or Procedure the Image Compression Kit has not been installed while the “Thumbnail Preview”...
Page 161 016-233 SW Option Fail (USB Host Failed or Not Installed) 016-234 XCP Out of Memory Error RAP XCP stops when JVM is unable to function due to insufficient memory space. BSD-ON: BSD 16.1 - ESS Initial Actions SW optional function not achieved. Any one of the SW optional functions cannot be used Power Off/On.
Page 162 016-235 XCP Internal Error RAP 016-310 SSMM Job Log Full RAP JVM stopped due to an internal error. Job log file is not obtained from external application (AWAYS) and the files over specified limit (280 files) are stored. Initial Actions Initial Actions Power Off/On Power Off/On after receiving job log file (GetJobLog) from external application (AWAYS) via...
Page 163 016-311 Scanner Install RAP 016-312 SW Option Fail (Hybrid Water Mark Not Exist) RAP BSD-ON: BSD 16.1 - ESS Hybrid Water Mark detection hardware unloaded is detected with SW option function being set to Valid. Detected prior to 016-313 detection. The system detected that the scanner is not installed.
Page 164 016-313 Hybrid Water Mark Setting Mismatch RAP 016-314 Hybrid Water Mark Not Exist RAP This is a configuration error type of fault related to the Secure Watermark Kit. BSD-ON: BSD 16.1 - ESS Procedure SW Option Fail (HybridWaterMark Not Exist). While SW option function is enabled, simulta- neous duplex scanning with 2 HWM boards (for Side1 and Side2) is conducted using the com- Check the following: bination of DADF:PF1.5/IIT:PF1-BW.
Page 165 016-315 IIT Interface RAP 016-316 Page Memory Not Detected RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS An error was detected in the IF between the IIT and the IOT. The system detected that the Page Memory (Standard) of the scanner was not installed. Procedure Initial Actions •...
Page 166 016-317 Page Memory Error- Standard RAP 016-318 Page Memory Error- Option RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The system detected an error in the Page Memory (Standard) of the scanner. The system detected an error in the Page Memory (Option) of the scanner. Initial Actions Initial Actions Power Off/On.
Page 167 016-320 Doc Conversion SW Error RAP 016-321 Fax Module RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 34.1 - FAX A fatal error with doc conversion software was detected. With SysCheckFax(), ERROR is returned. If PFNOTEXIST is returned, M/C configuration is regarded as that without FAX.
Page 168 016-322 JBA Account Full RAP 016-323 B Formatting RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 34.1 - FAX The accumulated accounting data in Job Based Accounting reached the specified value. An internal formatting error occurred. Unrecoverable error is detected within Fax Send image conversion area B-Formatter task from extended mailbox in "Multi-Send using Job Flow Indica- Procedure tion"...
Page 169 016-325 Using Personal Certificate RAP 016-326 Cont-UI Cable Connection Fail RAP IC certificate card with personal info is used. The controller has detected a failure at its cable connection with the UI. Procedure Procedure NVM Read/Write location [790-389] to 0. Turn the power OFF and ON If the problem persists, perform the following: Check the connection of the cable between the controller and UI.
Page 170 016-328 Cont-MCU Cable Connection Fail RAP 016-330 Memory Diag Fail-1 RAP The controller has detected a failure at its cable connection with the MCU. BSD-ON: BSD 16.1 - ESS Procedure Cont SystemMemory Diag Fail-1. Capacity of Slot1 loaded memory is out of spec. Turn the power OFF and ON.
Page 171 016-331 Memory Diag Fail-2 RAP 016-332 Memory Diag Fail-3 RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Cont SystemMemory Diag Fail-2. Capacity of Slot2 loaded memory is out of spec. Cont SystemMemory Diag Fail-3. Capacity of Slot3 loaded memory is out of spec. Procedure Procedure •...
Page 172 016-335 ROM Diag Fail-1 RAP 016-336 ESS Program ROM Fail-2 RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Cont Program ROM Diag Fail-1. Program ROM2 CheckSum is not correct. Program ROM1 Write Command failure. Procedure Initial Actions •...
Page 173 016-337 ESS ProgramROM Fail-3 RAP 016-338 ESS FontROM Fail-1 RAP Program ROM2 Write Command failure. OnBoard loaded Font ROM ID is out of spec. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Remove/insert ESS ROM DIMM. If the problem continues, replace ESS ROM DIMM 35.2).
Page 174 016-339 ESS FontROM Fail-2 RAP 016-340 ESS FontROM Fail-3 RAP Slot1 loaded Font ROM ID is out of spec. Slot2 loaded Font ROM ID is out of spec. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Perform the following: Remove/insert ESS FontROM DIMM.
Page 175 016-341 ESS FontROM Fail-4 RAP 016-342 ESS RTC Failure RAP Slot2 loaded Font ROM CheckSum is out of spec. RTC time range is out of the specified range. (Ex. 13 month 36 day) Time does not go on. Initial Actions Initial Actions Power Off/On Power Off/On...
Page 176 016-345 ESS NV-Memory Failure RAP 016-347 ESS PageMemory Failure RAP Initial address data is 0x00. Slot2 loaded memory capacity is out of spec. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Remove/insert System Memory. If problem continues, replace ESS PWB 35.2).
Page 177 016-348 ESS PageMemory Failure-2 RAP 016-350 ESS EEPROM DIAG Failure 1 RAP W/R/V test error for Page Memory. BSD-ON: BSD 16.1 - ESS Initial Actions Product ID cannot be obtained. Power Off/On Initial Actions Power Off/On. Procedure Remove/insert System Memory. If the problem continues, replace ESS PWB 35.2).
Page 178 016-351 ESS EEPROM DIAG Failure 2 RAP 016-360 Cont UI Fail-1 RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Read/Write/Verify error for the ESS EEPROM. Cont UI Diagnostic Fail-1. An error occurred during W/R/V test of PCI Config interval. Initial Actions Procedure Power Off/On.
Page 179 016-362 Cont UI Fail-2 RAP 016-364 Cont USB2.0 Host Fail RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Cont UI Diagnostic Fail-2. UI Communication error has occurred. An error occurred during W/ Cont USB2.0 Host Diagnostic Fail. An error occurred during W/R/V test of PCI Config interval R/V test of VRAM.
Page 180 016-365 Cont USB2.0 Device Fail RAP 016-366 Cont HDD Fail-1 RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Cont USB2.0 Device Diagnostic Fail. An error occurred during W/R/V test of PCI Config inter- Cont HDD Diagnostic Fail-1. An error has occurred during IDE Controller check (ideDrv equiv- val or W/R/V test of internal register.
Page 181 016-367 Cont HDD Fail-2 RAP 016-368 Cont Thumbnail Fail RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Cont HDD Diagnostic Fail-2. An error occurred during W/R/V test of HDD. Cont Diagnostic Fail. An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
Page 182 016-370 ESS Failure RAP 016-371 ESS USB1.1 Host Failure RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Error is detected in rendering engine diagnosis. BSD-ON: BSD 34.1 - FAX Initial Actions Error is detected in USB1.1Host diagnosis (Communication with Fax PWB cannot be estab- lished).
Page 183 016-372 Cont HDD FileSystem Fail-A RAP 016-373 Cont HDD FileSystem Fail-B RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Boot Diag detected a logic error with HDD (Partition A). Boot Diag detected a logic error with HDD (Partition B). Procedure Procedure Perform the following:...
Page 184 016-374 Cont HDD FileSystem Fail-C RAP 016-375 Cont HDD FileSystem Fail-D RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Boot Diag detected a logic error with HDD (Partition C). Boot Diag detected a logic error with HDD (Partition D). Procedure Procedure Perform the following:...
Page 185 016-376 Cont HDD FileSystem Fail-E RAP 016-377 Cont HDD FileSystem Fail-F RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Boot Diag detected a logic error with HDD (Partition E). Boot Diag detected a logic error with HDD (Partition F). Procedure Procedure Perform the following:...
Page 186 016-378 Cont HDD FileSystem Fail-G RAP 016-379 Cont HDD FileSystem Fail-H RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Boot Diag detected a logic error with HDD (Partition G). Boot Diag detected a logic error with HDD (Partition H). Procedure Procedure Perform the following:...
Page 187 016-380 Cont HDD FileSystem Fail-I RAP 016-381 Cont HDD FileSystem Fail-J RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Boot Diag detected a logic error with HDD (Partition I). Boot Diag detected a logic error with HDD (Partition J). Procedure Procedure Perform the following:...
Page 188 016-382 Cont HDD FileSystem Fail-P RAP 016-400 802.1x Authentication Failure RAP BSD-ON: BSD 16.1 - ESS 802.1x Authentication Error (incorrect user name or password). The user name or password that has been set in the machine is incorrect. The settings are different from those in the Boot Diag detected a logic error with HDD (Partition P).
Page 189 016-401 802.1x EAP Type Not Supported RAP 016-402 802.1x Authentication Failure by Timing Out RAP 802.1x Authentication Method Mismatch (the authentication server does not support the 802.1x Authentication Time-out (there was no response signal from the Authentication Device). authentication method of the machine). A Fail signal, which indicates that the authentication The authentication was timed-out because there was no response signal from the Authentica- method set in the machine cannot be processed, was received from the Authentication Device tion Device switch that is physically connected to the machine via the network.
Page 190 016-403 802.1x Certificate Failure RAP 016-404 802.1x Inside Failure RAP 802.1x Authentication Certificate Mismatch. The root server certificate for the authentication Other 802.1x Authentication Errors server is not stored in the machine or it is mismatched. An internal error has occurred in the 802.1x supplicant function of the machine. An incorrect protocol signal was received from the authentication server.
Page 191 016-405 Certificate DB File Error RAP 016-406 802.1x Client Certificate Failure RAP Certificate data base file is wrong. When certificate database file is loaded while system is on, An error in setting up Client Certificate for 802.1x authentication. Although “EAP-TLS" is header error and size error are detected.
Page 192 016-407 XCP Plug-in Security Exception RAP 016-408 XCP Invalid Plug-in RAP Package Manager detected a security exception error. Package Manager detected an invalid plug-in. Procedure Procedure Modify the plug-in and re-install. Modify the plug-in and re-install. Initial Issue Status Indicator RAPs 07/2011 016-407 , 016-408 WorkCentre 5335 Family Service Documentation...
Page 193 016-409 XCP Plug-in Version Incompatible RAP 016-410 XCP Plug-in Property Invalid RAP Package Manager detected an incompatible plug-in version. Package Manager detected an invalid plug-in property. Procedure Procedure Modify the plug-in and re-install. Modify the plug-in and re-install. Status Indicator RAPs Initial Issue 07/2011 016-409, 016-410...
Page 194 016-411 XCP Unsupported Class Version RAP 016-412 XCP Plug-in Misc Error RAP Package Manager detected an unsupported class version. Package Manager detected a miscellaneous plug-in error. Procedure Procedure Modify the plug-in and re-install. Modify the plug-in and re-install. Initial Issue Status Indicator RAPs 07/2011 016-411, 016-412...
Page 195 016-450 SMB Host Name Duplicated RAP 016-453 Dynamic DNS - IPv6 Address Dynamic Update Error RAP A PC of the same host name exists on the network. Updating the IPv6 address / host name in DNS server failed Initial Actions Procedure Power Off/On Have the customer confirm that the DNS server address is correctly set in the machine by...
Page 196 PWS, contact your next level of support. • Enter the System Administrator User Name and Password (default admin, 1111) if prompted. Have the customer contact the Xerox Customer Support Center to obtain help for their • Click the Connectivity folder, then the Protocols folder. printing problem.
Page 197 016-456 SMTP Time Asynchronous RAP 016-461 Under Non-Transmitted Image Log Stagnation A standard time synchronized source message and an asynchronous message was received from the SMTP server. Limitation of creation of new job due to Image Log transfer suspension is in process. Initial Actions Procedure Power Off/On...
Page 198 If the problem continues, obtain another software CD or download another copy of the • If the problem persists, disconnect and reconnect the electrical connections on the HDD software file from Xerox.com and try reloading that software. 35.2). • Check the sw version of the controller sw - update if required •...
Page 199 If the problem persists, then have the customer refer to the product's System Administrator Guide to be sure that the machine is properly configured or have them contact the Xerox Cus- Guide to be sure that the machine is properly configured or have them contact the Xerox Cus- tomer Support Center.
Page 200 Enter the customer's Domain name ahead of the Login Name in the POP3 Server Login Name field (i.e.: xerox\emailuser). If the problem persists, have the customer refer to the product's System Administrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Sup- port Center. Initial Issue...
Page 201 016-507 Image Log Send RAP 016-508 Image Log RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The Image Log send command 1 in the HDD failed. A log image transfer fails, making it impos- The Image Log send command 2 in the HDD failed. A log image transfer fails, making it impos- sible to continue a target job which will consist of created images.
Page 202 016-509 Image Log RAP 016-510 Image Log RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The Image Log block send command 1 in the HDD failed. With the system data "Auto Transfer The Image Log block send command 2 in the HDD failed. Setting"...
Page 203 016-511 Image Log RAP 016-512 Image Log RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The Image Log invalid send rule 1 executed in the HD. The Image Log invalid send rule 2 executed in the HD. Initial Actions Initial Actions Power Off/On.
Page 204 016-513 SMTP Server Reception Error RAP 016-514 XPS Error RAP A timeout error occurred when the machine was receiving a response from SMTP Server (after Invalid Schema, parameter error, XPS (XML Paper Specification) file breakage and XPS (XML the machine connected to the server) Paper Specification) decomposer internal error occurs while in XPS Bridge is processing.
Page 205 016-515 XPS Short of Memory RAP 016-516 XPS Print Ticket Description Error RAP Memory shortage is detected in XPS (XML Paper Specification) Bridge processing. Print Ticket included in XPS (XML Paper Specification) Document is “Grammar this machine does not support “or “Print request content this machine does not support”. Procedure Procedure •...
Page 206 016-517 PS Booklet Illegal Color Mode Change RAP 016-518 PS Booklet Conflict WM RAP PSDecomp detects change of Process Color Model or resolution/bi-tone/con-tone parameter PS Booklet and Watermarks were specified at the same time. while in interpretation of job with Booklet designation. Procedure Procedure •...
Page 207 LDAP protocol. This process will half split the prob- lem to determine if the problem is with SSL or LDAP. If the problem persists, have the customer contact the Xerox Customer Support Center and ask for help with LDAP.
Page 208 SSL or LDAP. lem to determine if the problem is with SSL or LDAP. If the problem persists, have the customer contact the Xerox Customer Support Center and If the problem persists, have the customer contact the Xerox Customer Support Center and ask for help with LDAP.
Page 209 SSL or LDAP. lem to determine if the problem is with SSL or LDAP. If the problem persists, have the customer contact the Xerox Customer Support Center and If the problem persists, have the customer contact the Xerox Customer Support Center and ask for help with LDAP.
Page 210 LDAP protocol. This process will half split the prob- lem to determine if the problem is with SSL or LDAP. If the problem persists, have the customer contact the Xerox Customer Support Center and ask for help with LDAP.
Page 211 Select the setting Time Server Address and enter the Kerberos Server Name or IP Address that can be found on the Configuration Report. Save the settings and reboot the machine. If the problem persists, have the customer contact the Xerox Customer Support Center Status Indicator RAPs Initial Issue...
Page 212 016-535 Remote Download File Access Error RAP 016-536 Host Name Resolution Error in Remote Download The specified FW update file (Download image file) is not found in the Remote Download server. Failed to resolve the hostname (server name) during the DNS access before connecting to the Remote Download server.
Page 213 016-537 Remote Download Server Connection Error RAP 016-538 Remote Download File Write Error RAP The port of the connection destination Remote Download server is not open. The FW update file that was obtained from the Remote Download server cannot be saved properly into the HDD.
Page 214 016-539 LDAP RAP 016-543 Attestation Agent Error 543 (REALM_UNKNOWN) There was a Kerberos server authentication protocol error. The specified realm/domain has disappeared from the ApeosWare Authentication Agent. (The Initial Actions domain was manually deleted at the ApeosWare Authentication Agent after obtaining the realm Power Off/On name list from the device.) Procedure...
Page 215 016-545 Attestation Agent Error 545 (CLOCKSKEW_ERR) 016-546 Attestation Agent Error 546 RAP A general user tried to obtain the information of another user. A Clock skew error has occurred in attestation. Procedure The time of ApeosWare Authentication Agent and Active Directory is out of sync with the upper Po/Po.
Page 216 016-548 Attestation Agent Error 548 016-553 Attestation Agent Error 553 (UNREGISTERED_DEVICE) RAP (VERSION_MISMATCH) RAP The information of the machine that is performing the authentication operation is not in the The version information written in the SOAP Header cannot be understood. The ApeosWare database (GetUserInformation method only).
Page 217 016-554 Attestation Agent Error 554 016-555 Attestation Agent Error 555 (CONFIGRATION_ERROR) RAP (SERVICE_ISNOT_WORKING) RAP The existence check for the specified user in the event of an authentication error has failed. Timed out when connecting to the authentication server. The domain user reference login name or the reference password of the ApeosWare Authenti- The ApeosWare Authentication Agent cannot connect to the database or the Active Directory.
Page 218 016-556 Attestation Agent Error 556 016-557 Attestation Agent Error 557 (INTERNAL_ERROR) (SERVICE_IS_PROCESSING) RAP Time-out during database processing. Another error has occurred in attestation. Error has occurred in the database that the ApeosWare Authentication Agent is connected to An internal error has occurred in the ApeosWare Authentication Agent. due to overloading.
Page 219 016-558 Attestation Agent Error 558 (MISC_ERR) RAP 016-559 Remote Download Parameter Error RAP The machine has received an unknown error from the ApeosWare Authentication Agent. When performing the Remote Download, an invalid value is set in the required system data. Procedure Procedure Turn the power OFF then ON.
Page 220 016-560 Attestation Agent Error 560 RAP 016-562 Attestation Agent Error 562 RAP A communication error has occurred between the ApeosWare Authentication Agent and the Attestation Agent Error machine *ICCG External Attestation agent detected a duplicated ID Procedure Procedure Check that the network cable is connected and check the settings of the Authentication Agent function.
Page 221 016-563 ImageLog Memory Full (Exp. Kit) RAP 016-564 Remote Download Server Authentication Failed When the system data "Log/Image Creation Guarantee Level" is set to "High," the Thumbnail Preview Kit has insufficient memory. When accessing the Remote Download server, an authentication error notification was issued from the server.
Page 222 016-565 Backup Restore Error RAP 016-566 NVM Backup Restore Condition Error RAP • When performing backup, there is no backup storage destination. • During backup, the FW download file that has the same version as the machine cannot be found. •...
Page 223 016-567 NVM Backup Capacity Full RAP 016-568 NVM Backup Restore Failed RAP The backup destination has insufficient capacity. BSD-ON: BSD 16.1 - ESS Procedure One of the following problems has occurred: • NVM data could not be backed up or restored for some reason •...
Page 224 016-569 Attestation Agent Error 569 RAP 016-570 Job Ticket Out of Memory RAP Errors related to the functions of the Authentication Agent other than listed previously Attesta- XPIF Parser detects 'out of memory' while interpreting job ticket. tion Agent Error Procedure Procedure Increase memory size for job ticket on UI Panel (see SA Guide), restart MC, and then re-run...
Page 225 016-571 Job Ticket Parameter Mismatch RAP 016-572 Job Ticket Media Error RAP Decomposer detects job ticket has instruction that is inconsistent with device spec. Decomposer detects paper whose properties are specified by job ticket cannot be recognized as paper (size/type/color) supported by device. Procedure Procedure Check for a mismatch between parameters specified by job ticket, correct the parameters and...
Page 226 016-573 Job Ticket Parse Error RAP 016-574 Host Name Error RAP XPIF Parser has received and processed job ticket that has syntax impossible to interpret. A failure in resolving a problem with a host name in FTP scan Procedure Procedure Ensure the following: software is properly installed on client that generates job ticket;...
Page 227 PWS to verify that the machine will print. If Guide to be sure that the machine is properly configured or have them contact the Xerox Cus- you can print from your PWS, contact your next level of support.
Page 228 If the machine problem persists, then have the customer refer to the product's System Admin- istrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center. Initial Issue Status Indicator RAPs...
Page 229 Guide to be sure that the machine is properly configured or have them contact the istrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center. Xerox Customer Support Center.
Page 230 If the machine problem persists, then have the customer refer to the product's System Admin- istrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center. Initial Issue Status Indicator RAPs...
Page 231 If the machine problem persists, then have the customer refer to the product's System Admin- istrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center. Status Indicator RAPs Initial Issue...
Page 232 If the machine problem persists, then have the customer refer to the product's System Admin- istrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center. Initial Issue Status Indicator RAPs...
Page 233 Guide to be sure that the machine is properly configured or have them contact the allow the machine to transfer files. Xerox Customer Support Center. Have the customer check for an abundance of files and folders and delete some of them if possible.
Page 234 If the machine problem persists, then have the customer refer to the product's System Admin- istrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center. Initial Issue Status Indicator RAPs...
Page 235 016-591 FTP Scan Filing Policy Injustice RAP 016-592 NEXTNAME.DAT File Access Error in FTP RAP Incorrect FTP scan filing policy (when additional items are selected). Incorrect filing policy NEXTNAME.DAT file access error during FTP scan. An error has occurred when accessing the (when additional items are selected) was detected after connecting with the FTP server.
Page 236 016-593 Internal Scan Error RAP 016-594 TYPE Command Failure RAP An internal error occurred in FTP scan. A Redirector internal error has occurred after connect- In FTP scan, a TYPE command failed. (network error) ing to the FTP server. Procedure Procedure If the same operation causes this to reoccur, contact our Custom Support Center.
Page 237 016-595 Port Command Failure RAP 016-596 CDUP command failure in FTP RAP In FTP scan, a Port command failed. (network error) The CDUP command has failed during FTP scan (Network error). The CDUP command has failed after connecting to the FTP server. Procedure Procedure If the same operation causes this to reoccur, contact our Custom Support Center.
Page 238 016-597 Same Name File Exists in FTP Server RAP 016-598 E-mail Message Oversize RAP The process was cancelled since a file (folder) with the same name exists during FTP scan In paginating, mail data size per page exceeds system data "max message size." (CreditMutuel specifications).
Page 239 016-599 E-mail Message Oversize RAP 016-600 Key Operator Authentication Locked RAP In paginating, mail data size per page exceeds system data "max message size." The number of incorrect Key Operator log in attempts reached the limit. Procedure Procedure Perform the following: NOTE: Default is 5 events.
Page 240 016-601 Illegal Access Detection RAP 016-603 HDD not found Fail RAP The number of incorrect authentication login attempts reached the limit. BSD-ON: BSD 16.1 - ESS Procedure The HDD went undetected NOTE: Default is 10 users. NVM location [700-564] can be set 1 to 600 users. Procedure If required, refer to GP 2...
Page 241 016-604 Debug Log by System RAP 016-605 Debug Log by ExtCont RAP Automatic creation of Debug Log by System Automatic creation of Debug Log by ExtCont Procedure Procedure • Switch the power off, then on • Switch the power off, then on •...
Page 242 016-700 Password is Under Minimum RAP 016-701 ART EX Memory Expended RAP Job with password of which number of digit is below the minimum value for a password is Insufficient memory was detected while using the ART EX. received. Initial Actions Make the minimum number of password digit for Security Print and Authentication Print setta- Power Off/On ble.
Page 243 016-702 Out of Page Buffer RAP 016-703 E-mail To Invalid Box RAP Insufficient Print Page Buffer is detected. BSD-ON: BSD 34.1 - FAX Initial Actions The system detected an unopened or invalid mailbox and aborted a job when receiving an E- mail.
Page 244 016-704 Mailbox Full RAP 016-705 Secure Print RAP When accessing the HD, the control logic detected that the mailbox was full (it exceeded the Registration for Secure Print failed because Security Storage cannot be done without a HD. maximum number of documents per box) and aborted the job. Initial Actions Initial Actions Power Off/On...
Page 245 016-706 Maximum Users Exceeded RAP 016-707 Sample Print RAP The system detected that a job exceeded the maximum no. of users for Secure and Sample Proof Print Registration failed because it cannot be stored without a HD. Prints and aborted the job. FULL status was detected at HD access and a job was aborted Initial Actions Initial Actions Power Off/On...
Page 246 016-708 HDD Full Annotation/Watermark RAP 016-709 ART EX Command RAP BSD-ON: BSD 16.1 - ESS An ART EX command error occurred during PLW processing. When an Annotation/Watermark image was to be stored in the HDD, the Full status was • Syntax error, undefined command detected and the job was aborted.
Page 247 016-710 Delayed Print RAP 016-711 E-mail Transmission Size Limit RAP BSD-ON: BSD 16.1 - ESS The send module (redirector) attempted to send data exceeding the system data size limit for Scan to E-mail. • A Delay Print Job was received from the machine that has no HDD installed. Initial Actions •...
Page 248 016-712 Panther Capacity (I-Formatted) RAP 016-713 Security Box Password RAP Capability of Panther in Scan service was deteriorated (I-Formatter). Password check error was detected during data storage in a Mailbox. Though the Mailbox specified for the job exists, the password set in the specified Mailbox and the password speci- Initial Actions fied for the job do not match.
Page 249 016-714 Security Box Enable RAP 016-715 ESCP Form Invalid Password RAP Box not opened error was detected during data storage in a Mailbox. The mailbox specified for Incorrect password was input when attempting to use ESCP form. Job is aborted. the job does not exist.
Page 250 016-716 TIFF Data Overflow RAP 016-717 Fax/affix Send RAP There is a spooling problem with TIFF (Tagged Image File Format) data. The system detected BSD-ON: BSD 34.1 - FAX that the files to be spooled in TIFF exceeded the disk capacity The Fax/Internet FAX Send Result Information is not saved in the Cont Initial Actions Failed attempt to create "Unsent Report"...
Page 251 016-718 PCL6 Memory RAP 016-719 Out of PCL Memory RAP Insufficient PCL6 Decomposer Memory Insufficient memory is detected while using PCL. Procedure Initial Actions • As the PLW memory is fixed, decreasing the resolution may reduce the PLW memory. Power Off/On (Only when PLW is enabled) •...
Page 252 016-720 PCL Command RAP 016-721 Other Errors RAP A PCL command error occurred during PCL processing. An unexpected error occurred during printing at the PLW decomposer. Initial Actions An unexpected error occurred during printing. • Paper types cannot be determined because all the settings for [Custom Paper Prior- Power Off/On ity] are set to [Disabled] in CWIS, etc.
Page 253 016-722 Staple Position RAP 016-723 Punch Position Error RAP The job was cancelled when the Staple Position could not be determined. The job is canceled due to impossible Punch position, paper size, etc. Punch position that is not supported by this machine or the paper size that is not supported by the Finisher was spec- Initial Actions ified.
Page 254 016-724 Staple Position RAP 016-725 B-Formatter Image RAP The staple selection and hole punch selection is not compatible. BSD-ON: BSD 34.1 - FAX Initial Actions An error has occurred in the B-Formatter during the image conversion of scanned document to Fax sending document.
Page 255 016-726 PDL Auto Switch RAP 016-727 Printer Request RAP Print language auto judgement has failed. The result of a print request is a zero-page document that cannot be stored in a mailbox, and the job is canceled. The P-Formatter attempted to store a 0 page document into the Mailbox, Initial Actions but the job is canceled because 0 page documents cannot be stored Power Off/On...
Page 256 016-728 TIFF Data Unsupported RAP 016-729 TIFF Data Size RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The TIFF (Tagged Image File Format) data contains a tag that is not set in the Image File The specified TIFF (Tagged Image File Format) settings exceed the upper limit of the valid Expansion Library.
Page 257 016-730 ART Command Unsupported RAP 016-731 TIFF Data Invalid RAP A command not supported by the ART was detected. BSD-ON: BSD 34.1 - FAX Initial Actions The TIFF (Tagged Image File Format) data is corrupt. Power Off/On Initial Actions Power Off/On Procedure •...
Page 258 016-732 Form Not Registered RAP 016-733 Destination Address RAP The decomposer detected that the form specified in emulation is not registered. There is an error in the destination address. A failure to resolve a P2P address problem (before connection to the server). Initial Actions When E-mails are sent using Peer-to-peer communication, an IP address could not be Power Off/On...
Page 259 016-734 Destination Report Output Error RAP 016-735 Updating Job Template RAP Destination Result report output has failed. The system attempted to output the Job Template List while the Job Template was being updated. Procedure Initial Actions Set [Receive via SMTP] for E-mail receive setting on the sending device. Power Off/On Remove the restriction on receiving E-mails from a self-domain in the receivable domain list if any.
Page 260 016-736 Remote Directory Lock Error RAP 016-737 Remote Lock Directory Remove Error RAP Creation of Lock directories has failed Failed to delete the Lock directory. Power was turned OFF in the middle of FTP transfer because the CDI cable was disconnected or the Reset SW of DFE was actuated. Procedure Procedure Delete any existing lock directories (*.LCK) in the transfer destination manually and then...
Page 261 016-738 PS Booklet Output Size Illegal RAP 016-739 Mismatch Between PS Booklet and Output RAP PS Booklet Print Output Paper Size is illegal. Mismatch between PS Booklet Doc and Output Paper Procedure Procedure Specify the paper size that allows booklet printing. •...
Page 262 016-740 PS Booklet Output Tray Incorrect RAP 016-741 Cannot Shift to Download Mode Failure RAP PS Booklet Output Tray is incorrect. Not able to change into Download Mode. Procedure • Unable to transit to Download Mode because download prohibition was detected due to SysData:700-420 = 1, or because a job exists.
Page 263 016-742 Download Data Product ID Error RAP 016-743 Download Data Model Mismatch RAP Download data Product ID mismatch. The Product ID sent by the Download Data does not BSD-ON: BSD 34.1 - FAX match the Product ID (SysData: 700-421 ~ 700-428) stored in the SEEP-ROM. Machine model/Panel type error.
Page 264 016-744 Download Data CheckSum Error RAP 016-745 XPJL Soft Failure RAP Download data CheckSum is not correct. XPJL fatal error in downloading. (Error occurs after XPJL recognizes received data to be down- load data). Procedure Procedure Properly connect the cable to the device and restart the operation. Power OFF/ON.
Page 265 016-746 Unsupported PDF File RAP 016-747 Insufficient Memory RAP There was transparency or JBIG2 in a PDF version 1.3 file. An error occurred while processing the annotation image data due to insufficient memory. Procedure Procedure • Ask customer to print using the driver from Acrobat Reader. Take one of the following actions: •...
Page 266 016-748 HDD Full RAP 016-749 JCL Syntax Error RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 34.1 - FAX HDD Full status was detected and the job was aborted when accessing a mailbox. The PJL/XPJL detected a print language that cannot be printed. Initial Actions The print language received from the printer driver is a print language that cannot be printed by the machine.
Page 267 016-750 Print Job RAP 016-751 PDF Error RAP The control logic detected an error in the print job ticket. One of the following errors occurred while performing PDF Bridge processing: • Syntax error Initial Actions • Use of undefined commands Power Off/On •...
Page 268 016-752 PDF Memory Limit RAP 016-753 PDF PassWord Mismatch RAP Insufficient memory was detected during PDF Bridge processing. PDF Password Mismatched. The password specified on the UI panel and the password speci- fied in XJPL (specified by the contents bridge) did not agree when processing a PDF file that Initial Actions was password protected.
Page 269 016-754 PDF LZW Not Installed RAP 016-755 PDF Print Prohibited RAP PDF LZW Not Installed. A PDF file that used LZW compression technology was processed by PDF Print Prohibited. A PDF file for which it had been specified that printing was prohibited the PDF bridge when the ‘Contents Bridge Expansion Kit’...
Page 270 016-756 Deuteron-Prohibit Service RAP 016-757 Auditron-Invalid User RAP Auditron-Prohibit Service. The use of this service is prohibited. Auditron-Invalid User. A user account is invalid. Procedure Procedure • Ask the account administrator to permit the use of services. • Set the correct account and retry. •...
Page 271 016-758 Auditron-Disabled Function RAP 016-759 Auditron-Reached Limit RAP Auditron-Disabled Function. A function cannot be used due to lack of rights or permission. Auditron-Reached Limit. The upper bound to the number of pages that can be copied was reached. Procedure Procedure Reset to another function available for the account and retry.
Page 272 016-760 PS Decompose Failure RAP 016-761 FIFO Empty RAP PS Decompose Failure. An error occurred during postscript (option) processing. FIFO Empty. Image expansion error (FIFO empty error). Procedure Procedure • Set a print mode to ‘Speed Preferred.’ Print in the Speed Preferred mode. If this does not resolve the problem, use the Print Guarantee mode for print.
Page 273 • If the problem persists, then have the customer refer to the product's System Administra- tor Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center. Status Indicator RAPs Initial Issue...
Page 274 If the customer has entered the Host Name of their SMTP Server into the machine's SMTP Guide to be sure that the machine is properly configured or have them contact the Xerox Cus- Server settings of the machine, then have them enter the IP Address of their SMTP server.
Page 275 If the problem persists, then have the customer refer to the product's System Administrator Guide to be sure that the machine is properly configured or have them contact the Xerox Cus- Disconnect the network cable from the machine and attempt to send another email job tomer Support Center.
Page 276 • If the problem persists, then have the customer refer to the product's System Administra- tor Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center. Initial Issue Status Indicator RAPs...
Page 277 016-770 FAX Function Cancelled RAP 016-771 Scan Data Repository Error (DNS Address) RAP BSD-ON: BSD 34.1 - FAX The Scanned Data Repository Address cannot be solved (Response to DNS Address). An error occurred while recalling the DNS Resolution Library. The direct fax function is disabled. Procedure] Procedure Check the connection to the DNS.
Page 278 016-772 Scan Data Repository ERR (DNS Library) RAP 016-773 Invalid IP Address RAP In trying to run a job using SMTP, the device found that the device had not been registered on Local machine IP address failure (DHCP lease expired). When connection fails, the valid flag the DNS server.
Page 279 016-774 HD Full - Compression Convert RAP 016-775 HD Full - Image Convert RAP HDD Full at Compression type conversion. HDD Full occurred when the S-Formatter did the Insufficient HDD capacity was detected during image conversion process by S-Formatter. Disk compression type conversion of the JBIG compressed images into the MH system (partition Full was detected when opening/writing file for image processing operation.
Page 280 016-776 Image Convert Error RAP 016-777 HD Access ERR-Image Convert RAP BSD-ON: BSD 34.1 - FAX The HDD Access Error has occurred during image conversion process by S-Formatter. An error other than Disk Full was detected when opening/reading/writing file for compression con- An error that is not due to HDD access has occurred during image conversion process at the version/image processing operation S-Formatter.
Page 281 016-778 HD Full - Scan Image Convert RAP 016-779 Scan Image Conversion Error RAP Insufficient HDD capacity was detected during scanned image conversion process in I-Format- Scan Image Conversion Error. An error occurred during scan image conversion processing. ter. HDD Full was detected when opening/writing file for operation Procedure Initial Actions •...
Page 282 016-780 HD Access ERR-Image Convert RAP 016-781 Scan Server Connect Error RAP A HDD access error was detected during scanned image conversion processing in I-Formatter. Scan Server Connect Error. The Centreware scan service could not connect to the server to An error other than HDD Full was detected when opening/writing file for operation.
Page 283 016-782 Scan Server Login Error RAP 016-783 Invalid Server Path RAP A failure in logging in to the server to transfer a file to it. When transferring a file to the server, a selected path is not found. <FTP> <FTP> Failed to log into FTP server "CWD"...
Page 284 016-784 Server Write Error RAP 016-785 Server HD Full RAP A failure in writing to the server to transfer a file to it. When transferring a file to the server, the server file system becomes full. <FTP> <FTP> FTP command "STOR" or write failure, outside of HDD Full FTP command "STOR"...
Page 285 016-786 HD Full-Scan Write Error RAP 016-787 Invalid Server IP ADD RAP HD Full-Scan Write Error. It was not possible to write a file while using the scan function [JT Syntax Error during Scanning] because the HDD capacity was insufficient. This is a syntax error in the Job Template during Scan to FTP operation and limited to the following cases (because of Redirector detection): Procedure...
Page 286 016-787 Invalid Server IP Address RAP 016-788 Retrieve to Browser Failure RAP This is a syntax error in the Job Template during Scan to FTP operation and limited to the fol- Retrieve to Browser Failed. The retrieval of a file from a web browser failed. lowing cases (because of Redirector detection): Incorrect Server IP Address (IP Syntax Error).
Page 287 016-789 HD Full - Job Memory RAP 016-790 E-mail Fragment Over RAP Redirector Task Operational HDD Limit Overflow. In paginating and partial fragmenting of message, the qty of mail fragments per address exceeds system data "max fragment qty." Procedure Procedure •...
Page 288 016-791 File Retrieve Fail RAP 016-792 Specified Job Not Found RAP This error occurred during Scan to FTP/SMB, CWSS. Access to the transfer destination and Specified Job Not Found. The job log for a job specified in the panel could not be obtained job template storage destination has failed when outputting an aggregate report by job.
Page 289 016-793 MF I/O HD Full RAP 016-794 Media Reader Not Installed RAP MF I/O HD Full. The HDD capacity was insufficient. Media Reader: Media No Insert. Procedure Procedure • Delete the files in the HDD. Or, initialize the HD (Initialize Hard Disk).
Page 290 016-795 Media Reader Format Error RAP 016-796 Document Insert Operation Error RAP Media Reader: Format Error. Document insert operation error. Procedure Procedure Check the contents in the Media from the PC. Check the file format/directory in the media Check the contents in the Media from the PC. Check whether the print file attribute data is and the selected mode (Digital Camera Print/Document Print), then make settings again.
Page 291 016-797 Media Reader Image File Read Error RAP 016-798 No Trust Marking Option RAP Media Reader: Image File Read Error. No Trust Marking Option. When the decomposer called the S-image library the error of no HDD was returned. Procedure Procedure Check the contents in the Media from the PC.
Page 292 016-799 Print Instruction Failure RAP 016-910 Required Resource Not Ready (IOTsc detect) RAP Print Instruction Fail. A print parameter was incorrect. Requested paper or staple is not ready to perform a job. Procedure Procedure • Perform the job again. • Perform the job again.
Page 293 016-911 Multi-Paper Required On A Single Tray RAP 016-940 Duplex Output Side 1 and 2 Size Difference RAP The paper and staples requested by the print specification are not loaded, or, Different sizes After the start of a job with Duplex Output selected, a difference was detected in size and/or types of paper switching are requested from the same Tray.
Page 294 016-941 Booklet Mixed-in-Size Image Detected RAP 016-942 Duplex Size Difference Between Side 1 and 2 RAP After the start of a job with Booklet selected, mixed-in-size/orientation pages with images As a result of deletion of a page for which Duplex was selected, a difference was detected were detected.
Page 295 016-943 Insert doc Duplex Mix Size NG RAP 016-944 Documents Merged NG RAP Different size settings for side 1 and side 2 were detected after the document and separa- The document collate setting for the pages including the cover with images or the docu- tors had been inserted for the pages with 2-Sided Print specified.
Page 296 016-945 Insert Doc Duplex Print NG RAP 016-946 Insert Doc NG RAP The documents that do not support 2-Sided Print has been inserted for the pages for 2- It was found that a doc or a divider was inserted after the cover or divider page. Sided Print.
Page 297 016-947 APS No Destination Error RAP 016-948 Small Book Action NG RAP The system detected that no tray is loaded with paper for Auto Paper Selection after the The covers with images, separators, or blank pages were detected after the job had job for which the paper for APS (Auto Paper Selection) was selected or APS was set has started with Booklet specified.
Page 298 016-949 Insert Mix Doc NG RAP 016-981 HDD Access Failure RAP The document with a different size/orientation from the operated page was tried to be BSD-ON: BSD 34.1 - FAX inserted for the job with Attachment specified. A failure in access to HDD Procedure HDD Full was detected because Mailbox Scan, Fax Scan, Secure Print, Delay Print, •...
Page 299 016-982 HDD Access Error 2 RAP 016-983 Image Log HDD Full RAP HDD Access Error 2. It was determined that the HDD was full during a collation job, destination This is prepared for the user to interfere and cancel a copy/scan job when the log image stor- storage job, or divided job.
Page 300 016-985 Data Size Over Flow (Scan to E-mail) RAP Data Size Over Flow (Scan to E-mail). It was not possible to send during a scan to e-mail because the data size exceeded the upper bound. Procedure Reduce resolution (image quality for transmission), which is a send parameter, and resend.
Page 301 017-713 Start TLS Unsupported Fault 017-714 SMTP Over SSL Fault The SMTP Server did not respond to STARTTLS. SSL communication Faulture with SMTP Server. (Reference: SMTPERR_STARTTLS_NONSUPPORT) (Reference: SMTPERR_SSL_FaultED) Procedure Procedure Change the SSL Operation Mode setting to other than STARTTLS Mode (TLS Mode), If this fault occurred in the TLS Mode, it may be due to a wrong Port Number.
Page 302 017-715 SSL Cert Untrusted Fault 017-716 SSL Cert Date Invalid Fault An SSL Server Authentication Error has occurred because there is something wrong in the The validity period of the Server Certificate has not started yet. Server Certificate Data. (Reference: SMTPERR_SSL_AUTH_CERT_BEFORE_EXPIRATION) (Reference: SMTPERR_SSL_AUTH_CERT) Procedure Procedure...
Page 303 017-717 SSL Server Cert Expired Fault 017-718 SSL Server Cert Invalid Fault The validity period of the Server Certificate has expired. The Server Name does not match the Server Address of the Server Certificate. (Reference: SMTPERR_SSL_AUTH_CERT_EXPIRED) (Reference: SMTPERR_SSL_AUTH_MISREPRESENTATION) Procedure Procedure NOTE: Although you can also avoid this problem by turning OFF the Multifunction Device [SSL NOTE: Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verification] setting, take note that this will render it unable to gurantee the authenticy of...
Page 304 017-719 SMTP Over SSL Internal Fault 017-720 Contract Type Fault Software internal error has occurred during SMTP Over SSL process. The Contract Type value specified by PJL Command is wrong. (Reference: SMTPERR_SSL_AUTH_FaultED) Procedure Correct the Contract Type value specified by PJL Command and try again. Procedure Repeat the operation.
Page 305 017-721 Geographic Region Fault 017-722 Total Impressions Over Fault The Geographic Region value specified by PJL Command is wrong. A change request for Geographic Region or Contract Type was received when the Total Impressions of Billing Meter is 9999900 or more. Procedure Procedure Correct the Geographic Region value specified by PJL Command and try again.
Page 306 018-400 IPSEC Error (Configuration Mismatch) RAP 018-401 Inconsistent SIP Configuration RAP While IPSEC is set to Enable, password is not set in authentication mode = [Pre-shared key] or One of the following has been detected: the "IP Operation Mode setting” and the "Method of IPSEC certificate is not set in authentication mode = [Digital signature].
Page 307 018-402 SIP Server Communication Fail RAP 018-403 SIP Registration Fail (Authentication) RAP Failed to register system info to the SIP registrar server due to any of the following reasons. Failed to register system info to the SIP registrar server due to authentication error. 1) Failed to acquire SIP server address via DHCP or DHCP v6.
Page 308 018-404 SIP Registration Fail (Other) RAP 018-500 CA Message Receiver Boot Error (S_cert lost) Failed to register system info to the SIP registrar server due to any reason other than authenti- cation error. Job cannot be executed with designated combination of parameters (storage file size, paper size, paper tray, Duplex designation, output tray).
Page 309 018-501 CA Server Connection Error RAP 018-502 Login Failure in SMB RAP When server certificate and secret key are not available at device start, SSL server necessary Limitation of the workstation to log in the server in SMB Scan is detected at SMB server login. to CA cannot be started.
Page 310 018-503 CA Message Receiver Timeout RAP 018-504 CA Session ID Mismatch RAP At SMB server login, limitation of workstation that can be logged in with SMB scan is detected. When message is received from CA server, no reaction of JRM/UI is made, resulting in time- out.
Page 311 018-505 SMB-DOS Protocol Error RAP 018-506 CA Field ID Mismatch RAP Unable to authenticate due to an incorrect SMB user name or password. When the fault occurs in SMB authentication: In SMB Authentication: • Unable to authenticate due to wrong user name or password –...
Page 312 018-507 CA Credential Error RAP 018-508 CA Server Fatal Error RAP While in communication with CA server for authentication, Field ID of CA server and Field ID of When CA authentication server requests user information entry, the entered information is device are not the same (Communication error, or device internal error, or wrong code).
Page 313 018-509 Template Parameter Conflict RAP 018-510 Host Name Solution Error in BMLinkS RAP 1. In CUI scanning, start of a job designated with template name that does not exit is Host name solution error in BMLinkS. requested. Procedure 2. Job template attribute conflict. Check if DNS is available;...
Page 314 018-511 DNS Server Un-sets Up in BMLinkS RAP 018-512 Service Connect Error in BMLinkS RAP DNS server un-sets up in BMLinkS. Service Connect error in BMLinkS. Procedure Procedure Set DNS server address. Alternatively, specify transfer destination BMLinkS storage service Check if the network communication is enabled between transfer destination BMLinks service server using IP address.
Page 315 018-513 BMLinkS Service Not Found RAP 018-514 BMLinkS Access-Right-Violation RAP BMLinkS Service Not Found. BMLinkS access-right-violation. Procedure Procedure Check the following: Check if the login name (username) and password are correct. - Search and obtain latest information - If the storage service for relevant user is active in transfer destination BMLinkS storage ser- vice Status Indicator RAPs Initial Issue...
Page 316 018-515 BMLinkS Storage-Access-Error RAP 018-516 BMLinkS Unsupported-attribute RAP BMLinkS storage-access-error. BMLinkS unsupported-attribute. Procedure Procedure Check the following: Check the following: - If specified filename is allowed in storage location - Whether any characters prohibited in BMLinkS storage service are used in filename; if any exist, change filename accordingly - If specified filename is used by any other user - whether any files/folders with the same name as specified filename exist...
Page 317 018-517 BMLinkS Storage-Full RAP 018-518 BMLinkS Operation-Not-Available RAP BMLinkS unsupported-attribute. BMLinkS operation-not-available. Procedure Procedure Check if there is space left in the storage location. Wait before repeating the same operations. Status Indicator RAPs Initial Issue 07/2011 018-517, 018-518 2-306 WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 318 018-519 BMLinkS Unknown-error RAP 018-520 Internal Error in BMLinkS Scan RAP BMLinkS unknown-error. Internal error in BMLinkS Scan. Procedure Procedure Check the following: Repeat the same operations. If situation does not improve, contact our telephone center or dealer. - Search and obtain latest information - if the file can be written to BMLinkS server If situation does not improve, contact our telephone center or dealer.
Page 319 018-521 Request Send Failure in BMLinkS RAP 018-522 Response Receive Failure in BMLinkS RAP Internal error in BMLinkS Scan. Response receive failure in BMLinkS. Procedure Procedure Repeat the same operations. If situation does not improve, contact our telephone center or Repeat the same operations.
Page 320 018-523 Image Send Failure in BMLinkS RAP 018-524 Invalid Device Network Setting RAP Image send failure in BMLinkS. 1. While device DNS is not set, server name is described in job template with FQDN. Procedure 2. Transfer protocol port described in job template is not activated on device (SMB, FTP etc.). Repeat the same operations.
Page 321 018-525 HDD Full or HDD Access Error RAP 018-526 Rejected to be Refresh RAP 1. While in CUI scan start processing, internal HDD Full occurs (job template partition). CUI scan start request is received while in job template polling. 2. While in CUI scan start processing, internal HDD failure is detected. Procedure Retry the operation after a short interval.
Page 322 018-527 JT Monitor Internal Error RAP 018-528 Soap Request Error RAP Job Template Monitor internal error. Incorrect argument request is received from Soap client of Custom Service. Procedure Procedure Retry the operation. Check if the custom service setting is correct. Initial Issue Status Indicator RAPs 07/2011...
Page 323 018-529 Duplicate Scan Request RAP 018-530 Authentication Error RAP While in CUI scan start processing requested from Soap client of Custom Service, another CUI 1. Limitation of total DV sheet, limitation of DV color mode, limitation of DV service use. scan start request is received.
Page 324 018-531 Failed to Create a New Job RAP 018-532 Too Many Jobs to Create a New Job RAP Error of JRM detection while in CUI scan job start Error of JRM detection while in CUI scan job start Procedure Procedure Retry the operation.
Page 325 018-543 Shared Name Error in SMB Server RAP 018-547 Number Restriction Over of SMB Scan Users RAP A shared name on the SMB scan server is wrong. The limited number of SMB scan users is exceeded. Procedure Procedure • Check the shared name specified and set the correct name. [DMP6-2 and later products 1.
Page 326 018-556 HTTP Server Script Error RAP 018-557 HTTP Invalid Char in Filename RAP Due to some reason, the abnormal detection code "XRXERROR" was received from the HTTP A file name that contains invalid characters was specified. server. Procedure Procedure Make sure that the file name that is specified in the scanned document destination does not Perform the following.
Page 327 018-558 HTTP File Not Found RAP 018-559 HTTP File Duplication Fail RAP The HTTP directory/file name does not exist. "Prohibit Overwrite" is selected for scan "File Name Conflict" Procedure Procedure Perform the following. When performing scan Jobs, set "File Name Conflict" to other than "Cancel Job". Check that the directory that is specified in the scanned document destination HTTP server exists.
Page 328 018-560 HTTP Server Login Fail RAP 018-561 HTTP Server Not Found RAP HTTP User Authentication Error. Status 401 was received. HTTP Status 404 was received. Either: • The host name is incorrect, or Procedure • The script storage is incorrect. Perform the following.
Page 329 018-562 HTTP Client Error RAP 018-563 HTTP Server Error RAP HTTP Status 4xx (other than 401 or 404) was received. HTTP Status 5xx was received. Procedure Procedure Perform the following. Perform the following. Check whether the scanned document destination HTTP server is accessible from the Check whether the scanned document destination HTTP server is accessible from the PC.
Page 330 018-564 Host Name Solution Error in HTTP RAP 018-565 Proxy Name Solution Error in HTTP RAP DNS resolution of the specified host name has failed. DNS resolution of the proxy server name that is set in the device has failed. Procedure Procedure Perform the following.
Page 331 018-566 Server Connect Error in HTTP RAP 018-567 HTTP Server Access Fail RAP Failed to connect to the HTTP server. One of the following has occurred: • The communication was cut when reading. Procedure • The communication was cut when writing. Perform the following.
Page 332 018-568 HTTP Server SSL Access Fail RAP 018-569 HTTP Server Certificate Fail RAP An error has occurred during SSL/TLS connection There is a problem with SSL certificate of the server. Procedure Procedure Perform the following. Perform the following. Check whether the scanned document destination HTTP server is accessible from the Check whether the scanned document destination HTTP server is accessible from the Check whether the SSL setting of the scanned document destination HTTP server is Check whether the SSL server certificate of the scanned document destination HTTP...
Page 333 018-570 HTTP Certificate Fail RAP 018-571 Internal Error in Scan RAP A client certificate authentication error has occurred in the HTML server. Scan Network Sending Software Internal Error Procedure Procedure Perform the following. Repeat the operation. Check whether the scanned document destination HTTP server is accessible from the Check whether the SSL client certificate is set correctly in the device.
Page 334 018-572 Invalid Char in Context RAP 018-573 Invalid Char in Server RAP A context name that contains invalid characters was specified. A connection name that contains invalid characters was specified. Procedure Procedure Check whether the specified context name is correct. Check whether the specified connection name is correct.
Page 335 018-574 Invalid Char in Volume RAP 018-575 Invalid Char in Login RAP A volume name that contains invalid characters was specified. Invalid Netware Login. A user name or password that contains invalid characters was speci- fied. Procedure Procedure Check whether the specified volume name is correct. Check whether the specified user name/password is correct.
Page 336 018-576 Invalid Char in Path RAP 018-577 Invalid Char in File RAP A path name that contains invalid characters was specified Invalid Netware File Name Characters Procedure Procedure Check whether the specified path name is correct. Check whether the specified file name is correct. Initial Issue Status Indicator RAPs 07/2011...
Page 337 018-578 NW Server Not Found RAP 018-579 NW Server Disk Full RAP Netware Error. Netware Error - Hard Disk Full A nonexistent server/tree was specified. Procedure Perform the following. Procedure Check whether the NetWare server is accessible from the PC. Perform the following.
Page 338 018-580 Netware Invalid Volume RAP 018-581 Netware Invalid Path RAP Netware Error - A nonexistent volume name was specified. Netware Error - Path Does Not Exist. Procedure Procedure Perform the following. Perform the following. Check whether the NetWare server is accessible from the PC. Check whether the NetWare server is accessible from the PC.
Page 339 018-582 Access Right Fail RAP 018-583 NW Server Disk Error RAP Netware Resources Access Rights Verification. One of the following conditions exist: Netware Error - Disk Access Error • The User who is logged in does not have the right to open the file. Procedure •...
Page 340 018-584 NW Server Access Fail RAP 018-585 Netware Error in Use RAP Netware Error Netware files currently in use by other users Procedure Procedure Perform the following. Perform the following. Check whether the NetWare server is accessible from the PC. Check whether the NetWare server is accessible from the PC.
Page 341 018-586 Netware Login Fail RAP 018-587 File Duplication Fail RAP The Netware server has refused the login. File Name Conflict Stop. "Prohibit Overwrite" is selected for scan "File Name Conflict" Procedure Procedure Perform the following. Set "File Name Conflict" to other than "Cancel Job". Check whether the NetWare server is accessible from the PC.
Page 342 018-588 Scan Filing Policy Invalid RAP 018-589 NEXTNAME.DAT Error RAP Invalid filing policy (when additional items are selected) was detected after connecting with the Failed to access the NEXTNAME.DAT file. server. Procedure Procedure When "Add" is selected for "File Name Conflict", check that the NEXTNAME.DAT file is correct. When "Add"...
Page 343 018-590 Same Name Exists RAP 018-591 File Name Suffix Limit Over RAP Process stopped because a file with the same name already exists When determining the file/folder name in the server after connecting to the server, the suffix of the file name/folder name has exceeded the limit. Procedure Procedure Perform the same operation again without multiple machines accessing the same folder in the...
Page 344 018-592 Lock Folder Create Fail RAP 018-593 Lock Folder Delete Fail RAP Scan Lock Folder Creation Failed Scan Lock Folder Deletion Failed Procedure Procedure Check the following: If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job.
Page 345 018-595 LDAP Protocol Error 595 RAP 018-596 LDAP Protocol Error 596 RAP Attestation Server detected a duplicated user. LDAP (Lightweight Directory Access Protocol) (1) Error other than 018-595 that occurs with authentication LDAP (Lightweight Directory Access Protocol) protocol (ProtocolCategory=7) Duplicate ID is detected in ICCG external authentication (LDAP protocol). (2) Protocol type delivered to Coml_Fault_GetNETCeCode(?) is unexpected.
Page 346 018-701 LDAP Protocol Error 01 RAP 018-702 LDAP Protocol Error 02 RAP LDAP (Lightweight Directory Access Protocol) protocol error in Address Book operation There is a LDAP (Lightweight Directory Access Protocol) error. LDAP protocol error in Address 01(Operation error). Book operation 02 (Protocol Error). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 347 018-703 LDAP Protocol Error 03 RAP 018-704 LDAP Protocol Error 04 RAP LDAP (Lightweight Directory Access Protocol) protocol error in Address Book operation 03 LDAP (Lightweight Directory Access Protocol) protocol error in Address Book operation 04 (Search timeout). (Search target data volume is too large). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 348 018-705 LDAP Protocol Error 05 RAP 018-706 LDAP Protocol Error 06 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Comparison request result is There is a LDAP (Lightweight Directory Access Protocol) error (Comparison request result is false). true). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 349 018-707 LDAP Protocol Error 07 RAP 018-708 LDAP Protocol Error 08 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Designated authentication There is a LDAP (Lightweight Directory Access Protocol) error (Stronger authentication is method is not supported). required). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 350 018-710 LDAP Protocol Error 09 RAP 018-711 LDAP Protocol Error 11 RAP There is a LDAP (Lightweight Directory Access Protocol) error (No registration in search There is a LDAP (Lightweight Directory Access Protocol) error (Administration limit exceeded). range). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 351 018-712 LDAP Protocol Error 12 RAP 018-713 LDAP Protocol Error 13 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Extended function is not There is a LDAP (Lightweight Directory Access Protocol) error (Confidentiality is required). usable). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 352 018-714 LDAP Protocol Error 14 RAP 018-716 LDAP Protocol Error 16 RAP There is a LDAP (Lightweight Directory Access Protocol) error (SASL bind processing in There is a LDAP (Lightweight Directory Access Protocol) error (Requested attribute does not progress). exist). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 353 018-717 LDAP Protocol Error 17 RAP 018-718 LDAP Protocol Error 18 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Designated attribute is unde- There is a LDAP (Lightweight Directory Access Protocol) error (Inappropriate combination). fined). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 354 018-719 LDAP Protocol Error 19 RAP 018-720 LDAP Protocol Error 20 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Constraint violation). There is a LDAP (Lightweight Directory Access Protocol) error (Designated attribute exists already). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 355 018-721 LDAP Protocol Error 21 RAP 018-725 Kerberos Authentication Protocol Error (22) RAP There is a LDAP (Lightweight Directory Access Protocol) error (Designated attribute value syn- User's Kerberos password expired. tax error). Procedure Procedure Ask server's administrator to extend the password expiration date. Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are present.
Page 356 018-726 Kerberos Authentication Protocol Error (70) RAP 018-727 Kerberos Authentication Protocol Error (71) RAP Upper CA authentication of user's Smart Card is not registered on the device. Authentication in user's Smart Card is invalid (rejected by Kerberos server). Procedure Procedure Check if upper CA authentication of user's Smart Card is registered on the device.
Page 357 018-728 Kerberos Authentication Protocol Error (72) RAP 018-732 LDAP Protocol Error 32 RAP KDC authentication of Kerberos server is invalid (rote CA authentication is not registered on There is a LDAP (Lightweight Directory Access Protocol) error (No corresponding object). the device, or KDC authentication is expired, or KDC authentication address is incorrect). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 358 018-733 LDAP Protocol Error 33 RAP 018-734 LDAP Protocol Error 34 RAP There is a LDAP (Lightweight Directory Access Protocol) error. There is a LDAP (Lightweight Directory Access Protocol) error (Wrong alias). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 359 018-735 LDAP Protocol Error 35 RAP 018-736 LDAP Protocol Error 36 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Object at the end). There is a LDAP (Lightweight Directory Access Protocol) error (Alias cannot be referred). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 360 018-748 LDAP Protocol Error 48 RAP 018-749 LDAP Protocol Error 49 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Authentication rejected). There is a LDAP (Lightweight Directory Access Protocol) error (Designated authentication cer- tificate is invalid/Login name is invalid). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 361 018-750 LDAP Protocol Error 50 RAP 018-751 LDAP Protocol Error 51 RAP There is a LDAP (Lightweight Directory Access Protocol) error (No user access right). There is a LDAP (Lightweight Directory Access Protocol) error (Busy). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 362 018-752 LDAP Protocol Error 52 RAP 018-753 LDAP Protocol Error 53 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Cannot Process). There is a LDAP (Lightweight Directory Access Protocol) error (Execution rejected). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 363 018-754 LDAP Protocol Error 54 RAP 018-764 LDAP Protocol Error 64 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Loop detected). There is a LDAP (Lightweight Directory Access Protocol) error (illegal naming). Update-related problem. Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 364 018-765 LDAP Protocol Error RAP 018-766 LDAP Protocol Error 66 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Wrong object class designa- There is a LDAP (Lightweight Directory Access Protocol) error (Not executable with entry other tion). Update-related problem than at the end).
Page 365 018-767 LDAP Protocol Error 67 RAP 018-768 LDAP Protocol Error 68 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Not executable with RDN). There is a LDAP (Lightweight Directory Access Protocol) error (Designated entry already Update-related problem. exists). Update-related problem Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 366 018-769 LDAP Protocol Error 69 RAP 018-770 LDAP Protocol Error 70 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Object class not changeable). There is a LDAP (Lightweight Directory Access Protocol) error (search target too large). Update-related problem. Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 367 018-771 LDAP Protocol Error 71 RAP 018-780 LDAP Protocol Error 80 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Influence on multiple DSA). There is a LDAP (Lightweight Directory Access Protocol) error (Unknown error occurs). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 368 018-781 LDAP Protocol Error 81 RAP 018-782 LDAP Protocol Error 82 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Cannot connect with server). There is a LDAP (Lightweight Directory Access Protocol) error (Program error or SASL authen- tication error). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 369 018-783 LDAP Protocol Error 83 RAP 018-784 LDAP Protocol Error 84 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Sent message encoding error). There is a LDAP (Lightweight Directory Access Protocol) error (Received message decoding error). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 370 018-785 LDAP Protocol Error 85 RAP 018-786 LDAP Protocol Error 86 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Search timeout). There is a LDAP (Lightweight Directory Access Protocol) error (Unknown authentication method is designated). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 371 018-787 LDAP Protocol Error 87 RAP 018-788 LDAP Protocol Error 88 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Error in search filter descrip- There is a LDAP (Lightweight Directory Access Protocol) error (Operation command can- tion). celed). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...
Page 372 018-789 LDAP Protocol Error 89 RAP 018-790 LDAP Protocol Error 90 RAP There is a LDAP (Lightweight Directory Access Protocol) error (illegal parameter delivered). There is a LDAP (Lightweight Directory Access Protocol) error (Memory shortage). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 373 018-791 LDAP Protocol Error 91 RAP 018-792 LDAP Protocol Error 92 RAP There is a LDAP (Lightweight Directory Access Protocol) error (cannot connect with server). There is a LDAP (Lightweight Directory Access Protocol) error (Function not supported). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 374 018-793 LDAP Protocol Error 93 RAP 018-794 LDAP Protocol Error 94 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Result not sent back). There is a LDAP (Lightweight Directory Access Protocol) error (No more result). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 375 018-795 LDAP Protocol Error 95 RAP 018-796 LDAP Protocol Error 96 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Still more result). There is a LDAP (Lightweight Directory Access Protocol) error (Client loop detected). Procedure Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated.
Page 376 018-797 LDAP Protocol Error 97 RAP There is a LDAP (Lightweight Directory Access Protocol) error (Max. number of reference hop exceeded). Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated. The printer is operational or the Config Report indicates valid net- work settings.
Page 377 021-215 Invalid Accessory Type RAP 021-360 Accessory Fail RAP The setting for accessory type, NVM location 850-007, does not mkatch the type of accessory BSD-ON: BSD 3.7 - ESS-FDI Communication installed must be set to 0. An error occurred in the connection to the foreign accessory. The accessory that should be Procedure installed is not found.
Page 378 021-515 Wrong M/C Type Code RAP 021-516 Wrong Serial Number RAP Illegal product code is detected on server side. SOAP Fault indicating that product code Illegal serial number is detected on server side. SOAP Fault indicating that serial number included in the message from the device is illegal is reported. Code=Client, Subcode=Invalid- included in the message from the device is illegal is reported.
Page 379 021-523 Internal Error RAP 021-524 Inconsistency of Installation Status RAP Software failure where operation can be continued is detected. Or, memory access error where Installation is requested but installed status is detected internally. When starting installation operation can be continued is detected. Or, "CURLE_SEND_ERROR"is sent back from lib- processing, System Data "Installation status"...
Page 380 021-525 Inconsistency of Withdrawal Status RAP 021-528 Communication Setting Error RAP Withdrawal is requested but withdrawn status is detected internally. When starting withdrawal At the start of communication, communication-disabling setting is detected. At the start of com- processing, System Data "Installation status" indicates "Not installed". munication, System Data "Installation status"...
Page 381 Procedure Power OFF/ON. If the problem persists, perform the procedures: Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient • Operate color limitation KeySW to enable color, or to replace the card by a card of which fees or card value.
Page 382 Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient that does not reach its upper limit in Color mode.
Page 383 PC even if the printed document contains only B/W pages. Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient The number of color print sheets of the Accessory (= DocuLyzer) that is installed to fees or card value.
Page 384 021-946 Service Paused By Color Mode RAP With a Foreign Device accessory installed, there was Color Mode Restriction or the upper limit was reached. Procedure Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that does not reach its upper limit in Color mode.
Page 385 023-600 Held Down Key Error (UI-Panel) 023-601 Held Down Softkey Error (UI-Panel) NOTE: This is a hidden Fault. NOTE: This is a hidden Fault. A hard key on the panel has been found to be held down for one or more consecutive minutes. The Touch Panel has been found to be held down for one or more consecutive minutes.
Page 386 024-340 IOT-ESS Communication 1 RAP 024-341 IOT-ESS Communication 2 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS ESS PWB detected a communication failure between IOT and ESS. ESS PWB detected a communication failure between IOT and ESS.
Page 387 024-342 IOT-ESS Communication 3 RAP 024-343 IOT-ESS Communication 4 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS ESS PWB detected a communication failure between IOT and ESS. ESS PWB detected a communication failure between IOT and ESS.
Page 388 024-345 IOT-ESS Communication 5 RAP 024-346 IOT-ESS Communication 6 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS ESS PWB detected a communication failure between IOT and ESS. ESS PWB detected a communication failure between IOT and ESS.
Page 389 024-347 IOT-ESS Communication 7 RAP 024-348 IOT-ESS Communication 8 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS The ESS PWB detected a communication error between the IOT and the ESS. The ESS PWB detected a communication error between the IOT and the ESS.
Page 390 024-349 IOT-ESS Communication 9 RAP 024-350 IOT-ESS Communication 10 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS ESS PWB detected a communication failure between IOT and ESS ESS PWB detected a communication failure between IOT and ESS Initial Actions Initial Actions...
Page 391 024-351 IOT-ESS Communication 11 RAP 024-352 IOT-ESS Communication 12 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS ESS PWB detected a communication failure between IOT and ESS IOT-ESS Communication Failure 12.
Page 392 024-353 IOT-ESS Communication 13 RAP 024-354 IOT-ESS Communication 14 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS IOT-ESS Communication Failure 13. ESS PWB detected a communication failure between ESS PWB detected a communication failure between IOT and ESS IOT and ESS.
Page 393 024-355 IOT-ESS Communication 15 RAP 024-356 IOT-ESS Communication 16 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS IOT-ESS Communication Failure 15. ESS PWB detected a communication failure between ESS PWB detected a communication failure between IOT and ESS.
Page 394 024-357 IOT-ESS Communication 17 RAP 024-358 IOT-ESS Communication 18 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS IOT-ESS Communication Failure 17. ESS PWB detected a communication failure between IOT-ESS Communication Failure 18.
Page 395 024-359 IOT-ESS Communication 19 RAP 024-360 IOT-ESS Initialization RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS IOT-ESS Communication Failure 19. ESS PWB detected a communication failure between The IOT and ESS failed to initialize IOT and ESS.
Page 396 024-361 Invalid IOT Paper Size RAP 024-362 Page Sync Start RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Invalid IOT Paper Size Group Information. During IOT output, before the output data was written to FIFO Full (first in first out), Page Sync activated.
Page 397 024-363 Page Sync Stop RAP 024-364 DMA Transfer RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS During IOT output, before output in the specified size, Page Sync was disabled. Reduction/enlargement failed to access the data in Direct Memory Access.
Page 398 024-365 Overflow Loop Back Write RAP 024-366 JBIG Library Other Failure RAP Overflow on the Loop Back Write. BSD-ON: BSD 3.1 - ESS - MCU Communication Procedure BSD-ON: BSD 16.1 - ESS Switch the power Off then On. JBIG Library Other Failure. Procedure Switch the power Off then On.
Page 399 024-367 Decompression Synchronization RAP 024-368 PCI RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Incorrect line synchronization was detected. PCI access error occurred due to a faulty PCI bus. Initial Actions Procedure Power Off/On...
Page 400 024-370 Marker Code Detection RAP 024-371 IOT-ESS Communication Fail 21 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS During Enlarge, when the file was enlarged only by the specified size, the end code (FF02) Sub System Fail.
Page 401 024-372 IOT-ESS Communication Fail 22 RAP 024-373 IOT-ESS Communication Fail 23 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Sub System Fail. Sending error detected by Controller (Incorrect parameter instruction). An Sub System Fail.
Page 402 024-374 Registration Con PLL Parameter Fail RAP 024-375 IOT-ESS Communication Fail 24 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Sub System Fail. RegiCon adjustment value setting error detected by Controller (Incorrect Sub System Fail.
Page 403 024-376 IOT-ESS Communication Fail 25 RAP 024-600 Billing Master Counter RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Sub System Fail. (IOT): MCU image signal truncation detected by the Controller. Occurs when There is a billing master counter error.
Page 404 024-601 Billing Backup Counter 1 RAP 024-602 Billing Backup Counter 2 RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS There is a billing backup counter error. There is a billing backup counter error.
Page 405 024-603 Software Key Master Counter RAP 024-604 Software Key Backup Counter 1 RAP There is a software key master counter error. There is a software key backup counter 1 error. Procedure Procedure Auto-recovers. Auto-recovers. Status Indicator RAPs Initial Issue 07/2011 024-603, 024-604 2-396 WorkCentre 5335 Family Service Documentation...
Page 406 024-605 Software Key Backup Counter 2 RAP 024-606 Billing Meter Type Master Counter RAP There is a software key backup counter 2 error. Record. Billing Meter Type is automatically repaired. (ESS SEEP repaired). Procedure [This is a hidden Fail.] Billing Meter Type (kept in ESS SEEP) has been automatically repaired. Auto-recovers.
Page 407 024-607 Billing Meter Type Backup Counter 1 RAP 024-608 Billing Meter Type Backup Counter 2 RAP Record. Billing Meter Type is automatically repaired. (ESS NVM repaired) Record. Billing Meter Type is automatically repaired. (IOT NVM repaired). [This is a hidden Fail.] [This is a hidden Fail.] Billing Meter Type (kept in ESS NVM) has been automatically repaired.
Page 408 024-609 Billing Count Type Master Counter RAP 024-610 Billing Count Type Backup Counter 1 RAP Record. Billing Count Type is automatically repaired. (ESS SEEP repaired). Record. Billing Count Type is automatically repaired. (ESS NVM repaired). [This is a hidden Fail.] [This is a hidden Fail.] Billing Count Type (kept in ESS SEEP) has been automatically repaired.
Page 409 024-611 Billing Count Type Backup Counter 2 RAP 024-612 Modal Break Point Master Counter RAP Record. Billing Count Type is automatically repaired. (IOT NVM repaired). Record. Modal Break Point is automatically repaired. (ESS SEEP repaired) [This is a hidden Fail.] [This is a hidden Fail.] Billing Count Type (kept in IOT NVM) has been automatically repaired.
Page 410 024-613 Modal Break Point Backup Counter 1 RAP 024-614 Modal Break Point Backup Counter 2 RAP Record. Modal Break Point is automatically repaired. (ESS NVM repaired) Record. Modal Break Point is automatically repaired. (IOT NVM repaired). [This is a hidden Fail.] [This is a hidden Fail.] Modal Break Point (kept in ESS NVM) has been automatically repaired.
Page 411 024-700 Memory Shortage or HDD Not Mounted RAP 024-701 Invalid Instruction of Face Inversion RAP BSD-ON: BSD 3.1 - ESS - MCU Communication Job. Job cancellation due to the invalid Invert instruction. BSD-ON: BSD 16.1 - ESS IOTsc has detected that the device has been instructed to print paper that is not invertible. (E.g.) Job is unprintable due to [System memory capacity shortage] or [HDD unmounted] signal is –...
Page 412 024-702 Paper Jam RAP 024-742 Print Booklet Sheets Counts Over RAP Job cancellation due to paper jam. When paper jam occurs as printing is in progress for a Print BSD-ON: BSD 3.1 - ESS - MCU Communication Service Job (when Jam Recovery is set to "OFF"). BSD-ON: BSD 16.1 - ESS Procedure]...
Page 413 024-746 Print Request Failure-Paper RAP 024-747 Print Instruction Fail RAP Job Fail. There are parameters that are incompatible with the specified paper type. The paper Job Fail. Operation cannot be continued due to combination of unprintable parameters (stored type specified by the job is incompatible with options such as Paper Tray, Output Tray, Auto- file size, paper size, paper tray, duplex command, output tray).
Page 414 024-748 Bates Numbering Digit Over RAP 024-775 Print Booklet Sheets Counts Over (Not Field Attachment) RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS Job Fail.
Page 415 024-900 Upper Tray Out Of Place 024-910 Tray 1 Size Mismatch RAP A tray above the paper tray selected was "out of place" so it was decided that paper feed was BSD-ON: BSD 7.1 - Tray 1 Paper Size Sensing impossible.
Page 416 024-911 Tray 2 Size Mismatch RAP 024-912 Tray 3 Size Mismatch RAP BSD-ON: BSD 7.2 - Tray 2 Paper Size Sensing BSD-ON: BSD 7.3 - Tray 3 Paper Size Sensing (TTM) BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 16.1 - ESS...
Page 417 024-913 Tray 4 Size Mismatch RAP 024-916 Mix Full Stack RAP BSD-ON: BSD 7.4 - Tray 4 Paper Size Sensing (TTM) BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 12.8 - Integrated Finisher Stacker Tray Control BSD-ON: BSD 16.1 - ESS BSD-ON:...
Page 418 024-917 Stacker Tray Staple Set Over Count RAP 024-926 Puncher Waste Bin Not Set RAP BSD-ON: BSD 3.1 - ESS - MCU Communication BSD-ON: BSD 12.15 - Office Finisher LX Punch BSD-ON: BSD 12.8 - Integrated Finisher Stacker Tray Control The Puncher Waste Bin is not installed correctly or there is a failure in the Punch Box Set Sen- sor or related circuitry.
Page 419 024-928 (Integrated Office Finisher) Scratch Sheet Compile 024-928 (Finisher LX) Scratch Sheet Compile RAP A sheet, which is identified as an abnormal sheet (scratch sheet) by Sheet Exit command from IOT, is ejected to the Compiler Tray. Paper was detected that was either out of spec, in poor condition (wrinkled, curled) and was ejected to the compiler.
Page 420 024-934 Paper Type Mismatch RAP 024-936 Tray 2 Paper Mismatch RAP Operation Error. Paper Type Mismatch. This error occurs when the paper fed is different from BSD-ON: BSD 7.2 - Tray 2 Paper Size Sensing that specified in the Controller (Plain paper and Heavyweight cannot be recognized). Operation Error.
Page 421 024-937 Tray 3 Paper Mismatch RAP 024-938 OHP Kind Mismatch at Tray 4 (Not white frame OHP) RAP BSD-ON: BSD 7.3 - Tray 3 Paper Size Sensing (TTM) BSD-ON: BSD 7.5 - Tray 1 Paper Stacking Operation Error. Tray 3 Paper Type Mismatch. Operation Error.
Page 422 024-939 OHP Kind Mismatch (Not white frame OHP) RAP 024-942 Booklet Sheet Over Count RAP BSD-ON: BSD 7.5 - Tray 1 Paper Stacking Booklet Sheets Over Count. The number of sheets in a booklet is over the limit. Operation Error. Paper Type Mismatch. The system is shut down (stop) if Transparencies with Initial Actions borders are detected regardless of the paper type setting in the Controller.
Page 423 024-943 Booklet Low Staple RAP 024-946 Tray 1 Position RAP BSD-ON: BSD 12.26 - Office Finisher Booklet Staple Control (1 of 2 - Front) BSD-ON: BSD 7.1 - Tray 1 Paper Size Sensing BSD-ON: BSD 12.27 - Office Finisher Booklet Staple Control (2 of 2 - Rear) The Tray 1 Paper Size Switch detected no tray.
Page 424 024-947 Tray 2 Position RAP 024-948 Tray 3 Position RAP BSD-ON: BSD 7.2 - Tray 2 Paper Size Sensing BSD-ON: BSD 7.3 - Tray 3 Paper Size Sensing (TTM) The Tray 2 Paper Size Switch detected no tray. The Tray 3 Paper Size Switch detected no tray. Initial Actions Initial Actions •...
Page 425 024-949 Tray 4 Position RAP 024-950 Tray 1 No Paper RAP BSD-ON: BSD 7.4 - Tray 4 Paper Size Sensing (TTM) BSD-ON: BSD 7.5 - Tray 1 Paper Stacking The Tray 4 Paper Size Switch detected no tray. Tray 1 is out of paper. Initial Actions Initial Actions •...
Page 426 024-951 Tray 2 No Paper RAP 024-952 Tray 3 No Paper RAP BSD-ON: BSD 7.6 - Tray 2 Paper Stacking BSD-ON: BSD 7.7 - Tray 3 Paper Stacking (TTM) Tray 2 is out of paper. Tray 3 is out of paper. Initial Actions Initial Actions •...
Page 427 024-953 Tray 4 No Paper RAP 024-954 Tray 5 No Paper RAP BSD-ON: BSD 7.8 - Tray 4 Paper Stacking (TTM) BSD-ON: BSD 7.9 - Tray 5 (MSI) Paper Stacking There is no paper in Tray 4. Tray 5 is out of paper. Initial Actions Initial Actions •...
Page 428 024-959 Tray 1 Size Mismatch RAP 024-960 Tray 2 Size Mismatch RAP BSD-ON: BSD 7.1 - Tray 1 Paper Size Sensing BSD-ON: BSD 7.2 - Tray 2 Paper Size Sensing The paper size in Tray 1 and the paper size specified for printing are different. The paper size in Tray 2 and the paper size specified for printing are different.
Page 429 024-961 Tray 3 Size Mismatch RAP 024-962 Tray 4 Paper Size Mismatch RAP BSD-ON: BSD 7.3 - Tray 3 Paper Size Sensing (TTM) BSD-ON: BSD 7.4 - Tray 4 Paper Size Sensing (TTM) The paper size in Tray 3 and the paper size specified for printing are different. Procedure •...
Page 430 024-963 Finisher Punch DustBox Full RAP 024-965 ATS/APS Paper (IOT Detect) RAP BSD-ON: BSD 12.15 - Office Finisher LX Punch No paper loaded of the designated paper for the job. Operation Error. Finisher Punch DustBox FULL. The number of chads has become equal to or Initial Actions over the number that makes the Punch Dust Box full.
Page 431 024-966 ATS/APS Destination RAP 024-967 Mixed Width Paper (Stapler Job) RAP APS/ATS is unable to detect the paper size. Paper Width Mix was detected during stapling. Initial Actions Initial Actions Change the Paper that is selected or change the tray. •...
Page 432 024-968 Stapler/Punch Concurrence RAP 024-969 Different Width Mix Punch RAP BSD-ON: BSD 12.15 - Office Finisher LX Punch BSD-ON: BSD 12.15 - Office Finisher LX Punch Staple position and Punch position are the same. Different Width Mix Punch. Paper of different widths was detected while printing in punch mode.
Page 433 024-976 Staple Status Failed RAP 024-977 Stapler Feed Ready RAP BSD-ON: BSD 12.21 - Office Finisher LX Staple Control BSD-ON: BSD 12.21 - Office Finisher LX Staple Control • After the Stapler Motor turned On (Forward rotation), the system did not detect that the Procedure Staple Head Home Sensor switched from Off to On within the specified time.
Page 434 024-979 Low Staples RAP (Integrated Finisher) 024-979 Low Staples RAP (Finisher LX) BSD-ON: BSD 12.5 - Integrated Finisher Staple Control BSD-ON: BSD 12.21 - Office Finisher LX Staple Control Staples Near Empty or Staple-feed failure. Staples Near Empty or Staple-feed failure. Initial Actions Initial Actions Power Off/On...
Page 435 024-980 Stacker Tray Full RAP 024-982 Finisher Stacker Tray Lower Safety RAP BSD-ON: BSD 12.24 - Office Finisher LX Stacker Tray Control BSD-ON: BSD 12.24 - Office Finisher LX Stacker Tray Control The output paper stacked on the Finisher Stacker Tray reaches capacity (for mixed paper size). Stacker tray moved down past the lower limit position.
Page 436 024-984 Booklet Low Staple Front RAP 024-989 Booklet Low Staple R RAP BSD-ON: BSD 12.21 - Office Finisher LX Staple Control BSD-ON: BSD 12.27 - Office Finisher Booklet Staple Control (2 of 2 - Rear) The Booklet Low Staple Software detects low staple condition just before Booklet Staple Front Booklet Stapler Low Staple R signal ON was detected just before Stapling operation.
Page 437 024-990 Punch Dust Full RAP BSD-ON: BSD 12.15 - Office Finisher LX Punch Operation Error. Punch Dust Box Full is detected. Procedure • Clear the Punch Dust scrap. If the problem persists, check the 024-926. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) •...
Page 438 025-596 Diagnostic HDD Maintenance RAP 025-597 Diagnostic HDD Initialize RAP A error is declared when the HDD Fail Forecast occurred. An error is declared when the HDD Initialization Diagnostic was executed. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Check the HDD electrical connections.
Page 439 026-400 Exceed the Number of Connection of USB Host 026-700 LDAP Protocol MAX Error RAP Fail RAP Unspecified LDAP protocol is detected in Address Book operation. LDAP Server is using pro- tocol unsupported with this machine. his fault is usually caused by server setting or customer's Info.
Page 440 026-701 Address Book Request Overflow RAP 026-702 Address Book Directory Service Overflow RAP A large number of Address Book inquiries are made at a time for the machine’s internal soft- JRM directory service that is the machine’s internal software receives multiple requests of the ware from the control panel and multiple input devices of Web-UI.
Page 441 026-703 Abort with Logout RAP 026-704 DocuWorks Error RAP Job. At installation of additional document, authentication is already cancelled. Syntax error, use of undefined command, parameter error, DocuWorks file damage, or Docu- Works decomposer internal error occurred during DocuWorks decomposing. When in Fax or Scan services, authentication is cancelled at additional document loading, Procedure the job will be aborted.
Page 442 026-705 DocuWorks Short of Memory RAP 026-706 DocuWorks Print Prohibited RAP Shortage of memory was detected during DocuWorks decomposing. DocuWorks is processing a DocuWorks document which is prohibited to print. Procedure Procedure If "High Image Quality" is selected for printing, change it to "Standard" or "High Speed". If the Because the document is prohibited to print, enter "Full Access Password"...
Page 443 026-707 DocuWorks Unlock Failed RAP 026-708 URL Data Size Over RAP This error occurs when a password entered from the UI does not match the password set in the Scan to URL stored data size too large. Content Bridge Utility while printing a "security protected" DocuWorks file. In Scan to URL, scan data size of 1 job exceeded the upper limit.
Page 444 026-709 URL HDD Full RAP 026-710 S/MIME Unsupported Cipher Fail RAP Scan to URL hard disk is full. E-mail was received using an unsupported encryption method. In Scan to URL, the HDD partition becomes full, and job failed. Procedure 1) Ask the E-mail sender to use 3DES encryption method. Procedure Try a job again when there is enough space in HDD.
Page 445 026-711 Multi-Page File Size Over Limit RAP 026-712 HTTP Out Job Overlap Error RAP The size of a multi-page file generated by scan service exceeded the upper limit. Failed to retrieve a file in the box because retrieval of file overlaps with another CWIS job.+ Initial Actions While high compression or OCR processing requested by a print job through network is still in progress, high compression or OCR processing was also requested by a job retrieval via...
Page 446 026-713 Could Not Detect Proxy Server Automatically 026-714 Could Not Connect to Xerox Server or Proxy RAP Job. Network error. The machine could not connect to the Xerox Communication Server or the proxy server. (A network path problem, an open wire, etc.) Job.
Page 447 026-715 Connection to Xerox Server has Timed Out RAP 026-716 An Invalid State Message Received from Server Job. There is no response from the Xerox Communication Server for a certain period of time, resulting in a timeout. Job. A server error is detected. The Xerox Communication Server has responded with a mes- sage indicating an abnormal condition.
Page 448 When after the implementation of the corrective actions, the machine has established nor- mal communication with the Xerox Communication Server, the fault will be cleared. If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occurrence of the problem and contact the support division for directions.
Page 449 026-719 Internal Error in Scan RAP 026-720 Media Full RAP Job. An error internal to software (during job). Job. Media Space Full error (during job). The media does not have enough space available. Procedure Procedure Retry the same operation. Check the media where scanned documents will be sent for available space. Initial Issue Status Indicator RAPs 07/2011...
Page 450 026-721 Media Access Fail RAP 026-722 Media Format Fail RAP Job. Media Access Error (during job). An attempt to access media has failed for some reason. Job. Media Not Formatted error. The Media is not formatted. Procedure NOTE: Unsupported Formats are included (during job). Perform the following in order: Procedure Check that the media exists where scanned documents will be sent.
Page 451 026-723 Media Access Fail RAP 026-726 Options Inconsistent RAP Job. Media Access Error. (Occurs when no job is in progress.) An attempt to access media has Job. XPJL detects a mismatch in device configuration information. The device configuration failed for some reason. info included in XPJL does not match the actual configuration.
Page 452 026-727 Media Filepath Fail RAP 026-728 WSD Scan Network Access Fail RAP Job. Media filepath fail. The storage path with the specified character string length (including Job. WSD Scan Network Access Fail. An error occurred during communication with WSD the filename) cannot be created in the media. Scan Client.
Page 453 026-729 WSD Scan Data Transfer Fail RAP 026-730 Can't Detect Paper Size Of Specified Tray RAP Job. WSD Scan Data Transfer Fail. An error occurred during communication with WSD Scan Info. The paper size of the paper tray selected is unknown. Client.
Page 454 027-400 Net Off Line RAP 027-442 Duplicate IP Address RAP Net Off Line. Device with the same IP address as IPv6 “Stateless Auto Setting Address1” of M/C exists on the network. When 027-442 to 027-447 occur at one time, the faults are displayed in ascending Procedure order of Link number.
Page 455 027-443 DNS Renewal Failure of Dynamic RAP 027-444 Duplicate IP Address RAP IPv6 - Stateless automatic setting IP address2 duplicated. When 027-442 to 027-447 occur at IPv6 - ‘Stateless automatic setting IP address3’ duplicated on the network in another device. one time, the faults are displayed in ascending order of Link number.
Page 456 027-445 Illegal IP Address RAP 027-446 Duplicate IP Address RAP IPv6 “Manual setting address” set to M/C is not correct. When 027-442 to 027-447 occur at one Device with the same IP address as IPv6 “Manual setting address” of M/C exists on the net- time, the faults are displayed in ascending order of Link number.
Page 457 027-447 Duplicate IP Address RAP 027-452 Duplicate IP Address RAP Device with the same IP address as IPv6 “Link local address” of M/C exists on the network. A device with the same IP address exists on the network. When 027-442 to 027-447 occur at one time, the faults are displayed in ascending order of Link number.
Page 458 027-500 SMTP Server Mail I/O RAP 027-501 POP Server RAP The Mail I/O cannot resolve the SMTP (Simple Mail Transfer Protocol) Server address. The Mail I/O cannot resolve the POP (Post Office Protocol) Server address. Procedure Initial Actions Specify the correct SMTP Server name or specify the IP address. Power Off/On Check with a customer System Administrator that the Mail Server has been launched and the environment is already used for other purposes (such as for PC).
Page 459 027-502 POP Authentication RAP 027-503 POP Server Communication Timeout RAP The Mail I/O cannot pass POP (Post Office Protocol) authentication. POP server communication timeout. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Check that the login name and password for the POP (Post Office Protocol) Server are correct. Wait a while before repeating the operations.
Page 460 027-504 Invalid Response Reception from SMTP Server 027-513 SMB Scan Client RAP A SMB scan client does not have the right to access. (Win9x series) An internal error. Or an unexpected response was received from the server. Initial Actions Initial Actions Power Off/On Power Off/On Procedure...
Page 461 027-514 Host Name Resolution with SMB Scan Fails RAP 027-515 DNS Server is Not Set with SMB Scan RAP Resolution of SMB server host name or server name fails at DNS access in SMB transfer of DNS server is not set at DNS access in SMB transfer of scanner (Storage in PC). scanner (Storage in PC).
Page 462 027-516 Server Connection Error in SMB RAP 027-518 Login/Password Error RAP In SBM scan, there is a problem with the connection to the server. A login name or password error in SMB scan. Procedure • The user could not be identified because the user name or password was wrong. (MacOSX v10.2) Check that the destination SMB server and this machine are set up so that they can communi- •...
Page 463 027-519 Scanning Picture Preservation Place Error in 027-520 File Name Acquisition Failure RAP SMB RAP A failure in acquiring a file name/folder on the SMB scan server. Job Fail. Scan image storage destination or file name specification error during scanner (Save Procedure to PC) SMB transfer.
Page 464 027-521 File Name Suffix Limit Over in SMB RAP 027-522 File Creation Failure RAP The file name/folder name suffix that can be specified for SMB Scan has exceeded the limit A failure in creating a SMB scan file. value. Procedure Procedure Check the following: Change the file name/destination folder on the SMB scan server.
Page 465 027-523 SMB Scan Lock Folder Creation Failure RAP 027-524 Folder Creation Failure RAP Lock folder creation in SMB server fails in SMB transfer of scanner (Storage in PC). Desig- A failure in creating a SMB scan folder nated lock folder already exists. Procedure Initial Actions Check the following:...
Page 466 027-525 File Delete Failure RAP 027-526 Lock Folder Delete Failure in SMB RAP Failed to delete an SMB scan file on the SMB scan server: Job Fail. Failed to delete an SMB scan lock folder. SMBCL_NG_BAD_FILE Failed to delete a lock folder on the SMB scan server. The file does not exist.
Page 467 027-527 Folder Delete Failure RAP 027-528 Data Write-in Failure RAP Failed to delete a folder on the SMB scan server. No space available in the specified storage place on the SMB scan data server. SMBCL_NG_BAD_FILE Procedure The file does not exist. Check that the storage place has some space available.
Page 468 027-529 Data Read Failure RAP 027-530 File Name Conflict RAP An error internal to SMB Library occurred. Unable to save a file during scanner (Save to PC) SMB transfer because "File Name Conflict" is set to "Cancel Job" Procedure Initial Actions Log in to the SMB server from another PC using the same user name and check whether you can write a file into the same storage destination on that SMB server.
Page 469 027-531 Incorrect SMB Scan Filing RAP 027-532 NEXTNAME.DAT File Access Error in SMB RAP Incorrect SMB scan filing policy (when additional items are selected) An error has occurred when accessing the NEXTNAME.DAT file during scanner (Save to PC) SMB transfer. Initial Actions Initial Actions When "Add"...
Page 470 027-533 Internal Error in SMB Scan RAP 027-543 Server Name Specification Error RAP An internal error has occurred during SMB scan The SMB server (NetBIOS) name specification is incorrect. Initial Actions Procedure Power Off/On Check that the SMB server name is correct. Procedure Perform the job again.
Page 471 027-547 SMB Protocol Error 4-007 RAP 027-548 SMB Protocol Error 4-008 RAP SMB protocol error. An invalid character was detected in the specified domain name. SMB protocol error. An invalid character was detected in the specified domain name. Procedure Procedure On the Active Directory domain controller, select the [Start] menu →...
Page 472 027-549 SMB Protocol Error 4-009 RAP 027-564 SMB Protocol Error 4-024 RAP SMB protocol error. The specification of Password is incorrect. Job Fail. SMB protocol error (4-024). The host is missing. Procedure Procedure Switch the power off, then on. Perform the same operation again. Check that the authentication server and the device can communicate through the net- work.
Page 473 027-565 SMB Protocol Error 4-025 RAP 027-566 SMB Protocol Error 4-026 RAP SMB protocol error. Cannot connect. SMB protocol error. SMB (TCP/IP) is not active. The library cannot be initialized. Procedure Procedure Check that the authentication server and the device can communicate through the network. Check on CentreWare Internet Services that SMB (TCP/IP) is active on the [Port Status] (Check the network group, TCP/IP Settings, check the communication at Port No.
Page 474 027-569 SMB (TCP/IP) is not Started RAP 027-572 SMB Protocol Error 4-032 RAP SMB (TCP/IP) has not been started. SMB protocol error. Incorrect parameter. Procedure Procedure Check on CentreWare Internet Services that SMB (TCP/IP) is active on the [Port Status] Switch the power off, then on.
Page 475 027-573 SMB Protocol Error 4-033 RAP 027-574 SMB Protocol Error 4-034 RAP SMB protocol error. Incorrect character code. SMB protocol error. Incorrect data size. Procedure Procedure Switch the power off, then on. Perform the same operation again. Switch the power off, then on. Perform the same operation again. Status Indicator RAPs Initial Issue 07/2011...
Page 476 027-576 SMB Protocol Error 4-036 RAP 027-578 SMB Protocol Error 4-038 RAP SMB protocol error. Incorrect domain data size. SMB protocol error. Communication timeout has occurred. Procedure Procedure Switch the power off, then on. Perform the same operation again. Switch the power off, then on. Check that the authentication server and the device can commu- nicate through the network.
Page 477 027-584 SMB Protocol Error 4-044 RAP 027-585 SMB Protocol Error 4-045 RAP SMB protocol error. The SMB server is in shared security mode. SMB protocol error. Login disabled period. Procedure Procedure The SMB server may be on Windows 95, Windows 98, or Windows Me OS. Set the SMB Check with the system administrator for the login-permitted period.
Page 478 027-586 SMB Protocol Error 4-046 RAP 027-587 SMB Protocol Error 4-047 RAP SMB protocol error. The password has expired. SMB protocol error. The password must be changed. Procedure Procedure Obtain a valid password from the system administrator. Log in to Windows, and change the password. Ask the system administrator to change the set- ting so that you do not need to change the login password next time.
Page 479 027-588 SMB Protocol Error 4-048 RAP 027-589 SMB Protocol Error 4-049 RAP SMB protocol error. The user is invalid. SMB protocol error. The user was locked out. Procedure Procedure Ask the system administrator to validate the user. Ask the system administrator to cancel the lockout status. Perform the following.
Page 480 027-590 SMB Protocol Error 4-050 RAP 027-591 SMB Protocol Error 4-051 RAP SMB protocol error. The user was locked out. SMB protocol error. Users are restricted. A blank password is invalid. Procedure Procedure Obtain a valid user account from the system administrator. Or, ask the system administrator to Set the password for the user.
Page 481 027-599 SMB Protocol Error 4-Other RAP 027-600 ExtPrint Check Mode Error RAP Job Fail. SMB/LDAP Protocol Error (code for others). In H/W Check Mode, the controller detected an error with the external CDI. An error internal to SMB Library excluding 027-547 through 027-578...
Page 482 027-700 Mail Address Domain Error RAP 027-701 Network Cable Disconnected RAP Job Fail. Sending to the domain of the destination mail address is prohibited. (before connect- A network cable disconnection was detected. ing to the server). The domain of the destination mail address is designated as a prohibited domain.
Page 483 027-702 Certificate for Addresses was not Found RAP 027-703 Certificate for Addresses was Expired RAP Job Fail. No certificate for the destination exists. (before connection to the server) when send- Job Fail. The certificate for the destination expired. (before connection to the server) when ing SMIME mail (SMLNG_KEY_NOTHING) sending SMIME mail (VKCMERR_CERT_EXPIRED).
Page 484 027-704 Certificate for Recipients Untrusted RAP 027-705 Certificate for Recipients was Revoked RAP When sending SMIME mail (SMLNG_KEY_UNTRUST), Certificate for addresses was The certificate for the destination is on a list of revoked certificates. untrusted. Procedure Procedure Store certificate for recipient that is not included in the CRL to the device. Check certificate path of certificate for recipient, and import the required CA certificate.
Page 485 027-706 Device Certificate not Found RAP 027-707 Device Certificate Expired RAP Job Fail. No device certificate exists. (before connection to the server). When SMIME mail was Job Fail. The device certificate expired. (before connection to the server). When SMIME mail sent, No Certificate was detected.
Page 486 027-708 Certificate Valid RAP 027-709 Certificate Revoked RAP The authentication certificate is not credible. The authentication certificate is revoked. Procedure Procedure Check that the mail address written on the device certificate is the same as that set up on Store in this machine a destination certificate that is not on the list of revoked certificates. the device.
Page 487 027-710 Invalid S/MIME Mail RAP 027-711 S/MIME Mail Certificate RAP The Mail I/O received S/MIME (Secure/Multipurpose Internet Mail Extensions) mail even The Mail I/O received the S/MIME (Secure/Multipurpose Internet Mail Extensions) signature though S/MIME was set to “Off”. mail but could not obtain the sender certificate. Procedure Procedure •...
Page 488 027-712 S/MIME Mail Certificate RAP 027-713 S/MIME Mail Altered RAP The Mail I/O received the S/MIME (Secure/Multipurpose Internet Mail Extensions) signature The Mail I/O received the S/MIME (Secure/Multipurpose Internet Mail Extensions) signature mail with valid sender certificate but a signature verification error is detected. mail but corrupted mail is detected.
Page 489 027-714 S/MIME Mail Invalid RAP 027-715 S/MIME Mail Certificate Registration RAP The Mail I/O received the S/MIME (Secure/Multipurpose Internet Mail Extensions) signature The certificate supported by S/MIME (Secure/Multipurpose Internet Mail Extensions) mail with different sender mail address and signature mail address. encrypted mail is not registered in the device.
Page 490 027-716 E-mail Signature RAP 027-720 Extension Server Host RAP The system detected that prohibited E-mails without a signature were received. Either the specified Server for the application interface cannot be found or the DNS could not be resolved. Procedure Procedure •...
Page 491 027-721 Extension Server RAP 027-722 Extension Server Time-out RAP The system attempted to connect to the application interface but the host replied that the appli- The system attempted to connect to the application interface but failed due to a time-out. cation cannot be found.
Page 492 027-723 Extension Server Authentication RAP 027-724 Extension Server Access RAP The system attempted to connect to the application interface but authentication failed. The application interface failed (for all causes other than service could not be found, time-out or authentication failure). Procedure Procedure •...
Page 493 027-725 Extension Server Operation RAP 027-726 Extension Server State RAP Job operation of the application interface failed. The status of the destination of the application interface is unknown. Procedure Procedure • Check the destination host of the application interface and then repeat the operation. •...
Page 494 027-727 Extension Server Parameters RAP 027-728 Extension Server File RAP The parameter used for the application interface is incorrect. The number of files requested to be sent exceeded the maximum number of files that can be sent during Web service interface (this occurs when a single-page document is being stored). Procedure Procedure •...
Page 495 027-730 SMTP Mail Division Error RAP 027-731 Server Limit Error RAP SMTP mail division error. Job Template Server Connection Limit Count Error. The CWSS NetWare Job and NetWare polling were started up simultaneously. Procedure Procedure The number of original pages scanned exceeds the preset pagination value. Finish the currently active NetWare Job, and then retry the operation.
Page 496 027-732 Server Access Error RAP 027-733 Server SSL Error RAP Job Template Server Access Error. Either the Job Template server has insufficient capacity or The SSL setting for the Job Template server not enabled. a failure has occurred in the server disk. Procedure Procedure Check that the SSL setting for the Job Template server is enabled.
Page 497 027-734 Server Certificate Error RAP 027-735 Device SSL Config Error RAP The Job Template Server certificate is invalid. Device SSL Error Procedure Procedure Perform the following. Perform the following. Using the HTTPS protocol, check whether the Job Template server is accessible from the Enable the SSL settings of the M/C.
Page 498 027-736 Device Certificate Error RAP 027-737 Template Server Read RAP Device SSL Certificate validation Error An error was received from the server for one of the following FTP commands: “TYPE A”, “LIST” and “RETR” when reading from the Job Template Pool Server. Procedure Procedure Perform the following.
Page 499 027-739 Invalid Template Server Path RAP 027-740 Template Server Login RAP An error was received from the Server for the FTP command “CWD” and the specified path of Login to the FTP Server failed. the Job Template Pool Server cannot be found. Procedure Procedure •...
Page 500 027-741 Template Server Connect RAP 027-742 HDD File System RAP The system failed in obtaining data connection or list data while connecting to the Job Tem- The HDD is full when writing to a local HDD Job Template or when writing temporary work files. plate Pool Server using the FTP command “LIST”.
Page 501 027-743 Template Server Install RAP 027-744 Template Address RAP The address format of the Job Template Pool Server is incorrect. An error occurred while recalling the DNS Resolution Library. Procedure Procedure • Set the parameters related to the Job Template Pool Server. •...
Page 502 027-745 Template Address Server RAP 027-746 Job Template Pool Server RAP The DNS Server address is not set during address resolution. The port of the protocol specified in Job Template Pool Server settings is not running. Initial Actions Procedure Power Off/On •...
Page 503 027-750 Fax Document Inhibited RAP 027-751 Job Template Analysis RAP iFAX Document E-mail and iFAX Transfer instructions were received when iFAX Document E- An error is detected when analyzing the given instruction. mail and iFAX Transfer is prohibited. Procedure Procedure •...
Page 504 027-752 Required User Entry Not Entered RAP 027-753 Job Flow Service Disabled RAP The instruction to start the job is issued but the required user entry not entered. The system attempted to create a job to recall an external service while the Job Flow Service is invalid.
Page 505 027-754 Job Flow Service File Signature Mismatch RAP 027-760 XJT Command Fail RAP Job flow service File signature setting mismatch. Job Fail. XJT Command Error (Parameter setting out of specifications). Incorrect Command from XDOD Client. Procedure Procedure • Check the system data setting of the XDW/PDF signature and the signature setting that is specified in the instruction.
Page 506 027-761 Web Print Time Out RAP 027-762 Illegal Web Print Job Ticket RAP Job Fail. Although a Web Print job was received, the machine did not start printing within the Job Fail. Although a Web Print job was received, the attached job execution ticket is incorrect. [On-Demand Print Duration] time ([On-Demand Print Duration] is a KO system data).
Page 507 027-763 Auditron - Unable to Verify User RAP 027-770 PDL Error RAP Auditron - Unable to verify user account because it is unable to communicate with external Job Fail. Cont Detection DFE PDL Error. The DFE detected a failure in PDL during job pro- account server.
Page 508 027-772 SMTP Server Error (HELO) RAP 027-773 SMTP Server Communication Timeout RAP SMTP server error (HELO Command refusal). SMTP server communication timeout. Procedure Procedure If the device hostname is described in non-ASCII characters, set the device hostname using Timeout in communication with SMTP server ASCII characters.
Page 509 027-774 Address Inaccurate Character RAP 027-775 Too Many SMTP Address RAP SMTP address inaccurate character. Too many SMTP address. Procedure Procedure Use only ASCII characters for the destination email address. Reduce the number of destination email addresses. If the situation does not improve, consult network administrator. Status Indicator RAPs Initial Issue 07/2011...
Page 510 027-776 SMTP Server Error (EHLO) RAP 027-777 SMTP Server Un-Supports SMTP-AUTH RAP SMTP server error (EHLO Command refusal). SMTP server un-supports SMTP-AUTH. Procedure Procedure If the device hostname is described in non-ASCII characters, set the device hostname using Send email without SMTP-AUTH. ASCII characters.
Page 511 027-778 No Mode Specified by SMTP-AUTH RAP 027-779 Authentication Failure by SMTP-AUTH RAP There is no mode specified by SMTP-AUTH. SMTP authentication failure. Procedure Procedure Consult the network administrator; check the server SMTP authentication method. Check if the authentication information (username/password) has been set properly The Device supports the following methods: plain authentication, login (base 64) authentica- tion, and CRAM-MD5 (challenge-response).
Page 512 027-796 E-mail Not Printed RAP 027-797 Invalid Output Destination RAP E-mails without attachments were received when the settings were set to [Do not print header BSD-ON: BSD 34.1 - FAX and content]. E-mail was received with E-mail to Box and E-mail to Fax not selected. Procedure Procedure •...
Page 513 033-310 Fax Charge Function Fail RAP 033-311 Invalid Address Book Data RAP BSD-ON: BSD 34.1 - FAX Data in Address Book is invalid. Sub-System. The Fax send billing function was turned ON although multiple lines are installed. Procedure Initialize NVM (Sys-USER). Perform Initialize NVM.
Page 514 033-312 Fax PWB Time Out RAP 033-313 Fax USB Fault RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Host is unable to enter Sleep mode within a specified period of time after receiving "enter Controller cannot communicate with Fax PWB after Fax is initialized Sleep mode"...
Page 515 033-314 Fax/ESS Software Mismatch RAP 033-315 USB Fatal Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Controller SW version does support Fax PWB SW version Fatal error was declared from USB Fax Class Driver (problem with USB driver, USB hardware, etc.).
Page 516 033-316 FAX Device Cont Error RAP 033-317 FAX Device Cont Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fatal error occurred in FaxDevCont or PrintFormat. Fatal error occurred in FaxDevCont or PrintFormat. Procedure Procedure • Switch the power off, then on. •...
Page 517 033-318 Image Processing Error RAP 033-319 Fax Cont2 SW Fail RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fatal error occurred in Fax Imaging Processing Failure occurred during Fax Cont2 software processing, and cannot continue processing. Procedure Procedure •...
Page 518 033-320 Controller No Response on Booting RAP 033-321 Fax PWB No Response on Booting RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Controller does not respond to Fax within a specified time at booting Fax does not respond to Controller within a specified time at booting Procedure Procedure •...
Page 519 033-322 FAX I/F Timeout RAP 033-323 Fax PWB I/F Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fax2 in Fax Cont did not respond to an incoming message within a specified period of time. Failure detected in Faxc2 (timeout of response from Fax PWB interface) Procedure Procedure •...
Page 520 033-324 USB State Change Error RAP 033-325 Fax PWB Fatal Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX USB entered into an unexpected state. Bit error found during debugging of Fax PWB Procedure Procedure • Switch the power off, then on. •...
Page 521 033-326 Fax Manager Fatal Error RAP 033-327 FCM No Response to Stop Request RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fatal error detected in Fax PWB. When the Fax PWB did not respond during fax communication, the controller sent communica- tion disconnection request to Fax PWB, but Fax PWB did not respond.
Page 522 033-328 Failed to Initialize Fax Log RAP 033-329 Fax Process Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Failed to initialize communication log. Failure detected in Fax Cont. Procedure Procedure • Switch the power off, then on. •...
Page 523 033-330 FoIP Unrecoverable Error RAP 033-331 FoIP Controller Init Fail RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fatal software error found in FoIP (FAX Over Internet Protocol) (including T38, SIP) Failed to initialize FoIP (FAX Over Internet Protocol) Controller Procedure Procedure •...
Page 524 033-332 FoIP Controller Boot Fail RAP 033-333 FoIP Controller Wake-up Fail RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX FoIP (FAX Over Internet Protocol) Cont did not respond within a specified period of time at FoIP (FAX Over Internet Protocol) did not respond within a specified period of time when the booting.
Page 525 033-334 FoIP Controller Message Fail RAP 033-335 Illegal Fault Code Notice RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Message Send function of FoIP (FAX Over Internet Protocol) returned NG. A notice of Fault with an invalid Fault Code has been received from FaxCardMini or FoIP (FAX Over Internet Protocol) Procedure Procedure...
Page 526 033-336 Access to a Non-Mounted Channel RAP 033-337 FaxCard Mismatch RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX A message to a channel that is not installed is received from FoIP (FAX Over Internet Proto- At start-up, it has been detected that FaxBox for another model is connected col).
Page 527 033-338 Illegal Type of FaxBox RAP 033-363 Fax Control RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX "Fax Kit” has been connected to the model to which “Fax Kit 2” should be connected There was an ESS reset when the FAX PWB did not respond. Procedure Initial Actions Remove the “Fax Kit”...
Page 528 033-500 No CS after RS Req RAP 033-501 No PIX Data RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX CS of the modem did not turn on in response to RS request. Image length of received fax document was "0" Procedure Procedure •...
Page 529 033-502 Post Message Resend Exceeded RAP 033-503 T1 Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Sent post message command three times, but no response. A T1 timeout has occurred. Procedure Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 530 033-504 T2 Timeout RAP 033-505 T5 Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX T2 Timeout has occurred. T5 Timeout has occurred. Procedure Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 531 033-506 DCN Receive RAP 033-507 Destination Has No Receiving Ability RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Received DCN (disconnect message) Fax receiving machine unable to receive fax Procedure Procedure • User on machine sending the fax cancelled fax sending job, or a problem exists with the •...
Page 532 033-508 Destination Polling Error RAP 033-509 DCS/NSS Re-transmission Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fax message is not ready to be sent in response to polling request DCS/NSS resend trials reached the maximum number Procedure Procedure •...
Page 533 033-510 Fallback Error RAP 033-511 DTC/NSC Resend Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Received FTT at 2400 bps No response after third DTC/NSC send. Procedure Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 534 033-512 Remote Has No Relay RAP 033-513 Remote Has No Mailbox RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fax machine on the other end does not support relay broadcasting Fax machine on the other end does not Mailbox capability Procedure Procedure •...
Page 535 033-514 Carrier Down Detected RAP 033-516 EOR Receive RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Phone line carrier down Received EOR-Q Procedure Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 536 033-517 ECM Phase C Flag Timeout RAP 033-518 Remote Cannot Receive SUB RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX ECM Phase C Flag Timeout Receiving machine does not support SUB Procedure Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 537 033-519 PTS Has No SEP Capability RAP 033-520 Remote Cannot Receive Password RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Receiving machine does not support SEP Receiving machine does not support PWB/SID Procedure Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 538 033-521 Transmission Canceled via DTMF RAP 033-522 DTMF I/F Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The device has sent an order refusal signal and stopped the communication Correct operation is not conducted within a specified time. Procedure Procedure •...
Page 539 033-523 Line 1 Not Connected RAP 033-524 Line 2 Not Connected RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Procedure Procedure • Check the status of the machine sending the fax, and retry fax job. • Switch the power off, then on. •...
Page 540 033-525 Line 3 Not Connected RAP 033-526 ECM Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Procedure Channel 2 is not connected • Switch the power off, then on. Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 541 033-527 EOR-Q Send RAP 033-528 RTN Send RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Procedure Procedure • Switch the power off, then on. • Switch the power off, then on. • Check the status of the machine sending the fax, and retry fax job. •...
Page 542 033-529 RTN Receive RAP 033-530 DTMF Illegal Procedure Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Procedure Communication cancelled due to DTMF illegal procedure error • Switch the power off, then on. Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 543 033-531 DTMF Procedure Error RAP 033-532 Illegal Command Received RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Communication cancelled due to DTMF Procedure Error Procedure • Switch the power off, then on. Procedure • Check the status of the machine sending the fax, and retry fax job. •...
Page 544 033-533 T.30 Protocol Error RAP 033-534 Unsupported Function at Remote RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Procedure Machine on the other end does not support Remote Sorting. • Switch the power off, then on. Procedure •...
Page 545 033-535 DCN Receive at Phase B Send RAP 033-536 Ring Stop before Fax Device Release RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Received DCN (disconnect message) in response to Phase B command (DCS/NSS/NSC/ A collision of incoming call and outgoing call. DTC) Procedure Procedure...
Page 546 033-537 In/Out Conflict RAP 033-538 Fax Sending Image Process Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fax send was canceled due to incoming call/outgoing call conflict Procedure • Retry fax job. Procedure • Switch the power off, then on. •...
Page 547 033-539 Fax Receive Image Process Error RAP 033-540 Fax Printing Image Process Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Procedure Procedure • Retry fax job. • Retry fax job. • Switch the power off, then on. •...
Page 548 033-541 No Destination Specified RAP 033-542 Illegal Channel Request RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Unable to initiate call because no auto dial specified Fax service was requested for a channel which is not present on Fax PWB. Procedure Procedure •...
Page 549 033-543 Illegal Dial Data RAP 033-544 Busy Tone Detected RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Auto dial contains invalid data Procedure • Phone line on the other machine is busy. Try again later. Procedure • Ensure that the customer is programming a job within the parameters of the machine uti- •...
Page 550 033-545 T0 Timeout RAP 033-546 No Dial Tone RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Initial Actions Procedure (3-Line Fax option only) If this fault occurs only when attempting a broadcast fax and when • Check the status of the machine on the other end, and retry fax job. attempting a broadcast fax the first fax job will complete but the next number is never dialed, •...
Page 551 033-547 Abort During Transmission RAP 033-548 Cannot Perform Manual Send RAP The fax job was intentionally aborted BSD-ON: BSD 34.1 - FAX Procedure No line available for manual fax send No Action Procedure • Establish communication over phone line and resend, •...
Page 552 033-549 Fax Service Disabled RAP 033-550 Cannot Disable Fax Service RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fax service was disabled because of shortage of memory, too many jobs in queue, or system The machine attempted to enter Diagnostic mode but could not because fax transmission is in fail process Procedure...
Page 553 033-551 Fax I/F Error RAP 033-552 G3 Receive Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Some operation interrupted the fax job before the fax transmission was completed While G3 fax is receiving image data, the number of detected Phase-C errors exceeded the specified number.
Page 554 033-553 No Mailbox/Relay RAP 033-554 Wrong Password/Receive RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX F code sent from the machine on the other end requests a function which this fax machine Received Fax message without password or password not matched. Communication discon- does not have.
Page 555 033-555 Incorrect Machine Password RAP 033-556 Wrong Password/Send RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The password entered from this machine did not match password received from other The machine on the other end did not send remote ID, or mismatch of fax send password and machine.
Page 556 033-557 Destinations or Services Overflow RAP 033-558 Remote ID Rejection RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The number of requested services or the number of requested destinations exceeded the • Remote ID received from fax sending machine is on reception rejection list upper limit.
Page 557 033-563 Wrong Paper Size RAP 033-564 Fax Power Fail RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The available paper does not match the size of the faxed document Power discontinuity error occurred during communication. The machine is powered off, or sys- tem is reset.
Page 558 033-565 Destination Overflow RAP 033-566 Unable to Initiate Call RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The number of requested destinations exceeded the upper limit. Unable to call because no auto dial programmed Procedure Procedure • Try the job later when the queue is shorter.
Page 559 033-567 Illegal Dial Data RAP 033-568 FCM Watchdog Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Auto Dial data contains invalid data No response from FCM within a specified time during Fax transmission Procedure Procedure • Program auto dial correctly and retry fax job.
Page 560 033-569 Image Direction Conflict RAP 033-570 Retry Overflow RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Orientation of image data does not match orientation of paper from paper source. The number of retries exceeded the specified number Procedure Procedure •...
Page 561 033-571 Manual Send Job Canceled RAP 033-572 Fax Report Print Job Delayed RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX When the machine is about to execute a fax job, the machine detected Fax Report Log Full When the machine is about to initiate a job, the machine detected "job full"...
Page 562 033-573 Domain Regulation Check Error RAP 033-574 Access to a Non-Mounted Channel RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Unauthorized domain was selected when selecting destination. A message to a channel that is not installed is received. (invalid DI) Procedure Procedure •...
Page 563 033-575 Modem Polarity Inversion Detected RAP 033-576 Inaccurate Dial Data RAP Polarity Inversion has been detected. BSD-ON: BSD 34.1 - FAX Procedure Dial data is invalid. Retry the same operation. Procedure Check the dial data. Initial Issue Status Indicator RAPs 07/2011 033-575, 033-576 WorkCentre 5335 Family Service Documentation...
Page 564 033-577 Modem Image Under Run RAP 033-578 Modem Frame Size Over RAP An underrun has occurred in a modem. BSD-ON: BSD 34.1 - FAX Procedure The frame size of the received command has exceeded a specified value. Retry the same operation. Procedure •...
Page 565 033-580 Missing VoIP Gateway RAP 033-581 Access Authentication Failure RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX VoIP gateway, which corresponds to the entered phone number, does not exist. SIP call connection was rejected because it failed to get authentication. Procedure Procedure •...
Page 566 033-582 Mismatched Ability RAP 033-583 Temporarily Unavailable RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX SIP connection was rejected due to inconsistency in capability information. Destination of SIP communication is temporarily short of resources and rejected connection. Procedure Procedure •...
Page 567 033-584 SIP Request Timeout RAP 033-585 SIP Request Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX SIP communication ended by timeout. Other error occurred during SIP communication. Procedure Procedure • Check that the address or telephone number for entry is correct. •...
Page 568 033-586 T38 Protocol Not Ready RAP 033-587 T38 Session Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • IP address is not determined, Unable to establish T38 session (including RTP session). • or, the machine failed to get an IP address through DHCP, Procedure •...
Page 569 033-588 T38 Packet Lost RAP 033-589 T38 Malformed Packet Received RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Detected a unrecoverable loss of T38 packet data. Received T38 data contains invalid content (ASN.1 decode error, etc.). Procedure Procedure •...
Page 570 033-590 T38 Send Error RAP 033-591 FoIP Max Sessions Overflow RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Error occurred when sending packet data (TCP, UDP, RTP) at T38 protocol. There was a request to initiate a session FOIP (FAX Over Internet Protocol) when the max number of sessions are simultaneously in process.
Page 571 033-592 FoIP Internal Timeout RAP 033-593 Canceled by Remote Peer RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Timeout caused by a factor which does not require to send Timeout Notification. Either receiv- Received a request from the machine on the other end to cancel SIP session. ing image data ended as timeout;...
Page 572 033-710 No Document RAP 033-711 Page Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The specified document does not exist. Specified page does not exist; or specified page has data error. Initial Actions Procedure Power Off/On Switch the power Off then On.
Page 573 033-712 Fax Control RAP 033-713 Fax Control RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Memory is at maximum limit. The Chain-Link does not exist. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Ask customer to cancel the job and resend. •...
Page 574 033-716 No Specified Mailbox RAP 033-717 Incorrect Password RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The specified mailbox does not exist. Verification of the specified password failed. Initial Actions Procedure Power Off/On Verify machine is connected to dedicated analog line (not ISDN). Verify that no password is set: Procedure Enter Admin mode...
Page 575 033-718 No Document in Mailbox RAP 033-719 Fax Job Canceled RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The document does not exist in the Polling Send box or the specified mailbox. The document does not exist in the Polling Send box or the specified mailbox. Initial Actions Procedure Power Off/On...
Page 576 033-721 Fax Page Creation Failed RAP 033-724 Fax Receive Memory Overflow RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The specified page cannot be created. The total data amount of received image data exceeded the upper limit of the image data amount that can be received for one system data communication.
Page 577 033-725 Insufficient HDD Space RAP 033-726 Fax Duplex Print Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The HDD was full during Fax Receive, Format or report creation. 2-Sided Printing Not Avail- 'Duplex printing of received fax document is disabled (Mix size) able When Receiving Fax.
Page 578 033-727 Cannot Rotate Image RAP 033-728 Auto Print Canceled RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Rotation is not available when receiving Fax (insufficient memory). Formatting for Fax Auto Printing was aborted because a command for Fax Manual Printing was given during the operation.
Page 579 033-731 Inconsistent Instructions RAP 033-732 Print Job Canceled RAP BSD-ON: BSD 34.1 - FAX Stored jobs are deleted in Forced Polling. As there was a print job during Forced Polling, the job was canceled. When the system was waiting to receive a Fax job, a simultaneous request from the user to Procedure stop the job was received.
Page 580 033-733 Fax Document Number RAP 033-734 Fax Print Suspension RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The job document number related to the job could not be obtained. Fax Print and Fax Auto Report were started at the same time. Procedure Procedure •...
Page 581 033-735 Fax Memory Allocate Timeout RAP 033-736 Internet FAX Off Ramp Fail RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An error occurred in reserving fax receive memory. Fax was not transferred as the data capacity exceeded the threshold value while the Fax Transfer Prohibition Function was activated, based on the data capacity of the Internet Fax Off Procedure Ramp.
Page 582 033-737 Fax Card Job Canceled RAP 033-738 JBIG Information Fail RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Fax Controller detected a failure and could not continue processing the job. The Fax Controller detected an error in JBIG data during coding/decoding of the JBIG data. Initial Actions Procedure Power off/on...
Page 583 033-740 Fax Immediate Receive Print Canceled RAP 033-741 Fax Page Read Open Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The user canceled immediate printing upon receiving. When transferring image data to the FAX PWB, the conditions for sending the response to the FAX PWB did not match.
Page 584 033-742 Fax Page Read Close Timeout RAP 033-743 Fax Page Write Open Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX When transferring image data to the Fax Card, the conditions for sending the response to When transferring image data to the FAX PWB, the conditions for sending the response to the the Fax Card did not match.
Page 585 033-744 Fax Page Write Close Timeout RAP 033-745 Fax Data Write Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX When transferring image data to the FAX PWB, the conditions for sending the response to the When transferring image data to the FAX PWB, the conditions for sending the response to the FAX PWB did not match.
Page 586 033-746 Fax Data Read Timeout RAP 033-747 Fax Service Start RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX When transferring image data to the FAX PWB, the conditions for sending the response to the When requesting to start the service from the FAX PWB, the job could not be created due to FAX PWB did not match.
Page 587 033-749 Fax Card Memory Error RAP 033-750 Fax Format Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX During Fax formatting, the extended image data is larger than the memory reserved. During formatting, when image data was retrieved from the Fax Card, even though the image data was determined to be free from error, extension failed.
Page 588 033-751 Activity Report Suspended RAP 033-755 Fax Printing is Canceled RAP When a communication management report occurred at a print prohibited time period, the BSD-ON: BSD 34.1 - FAX machine just goes into sleep mode and the report output is postponed. Fax document printing is canceled as fax service is inoperative.
Page 589 033-790 Fax Control RAP 033-791 Fax Control RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The FAX PWB Re-dial Wait Status was set without calculating the number of re-dial attempts. The number of re-dial attempts was calculated and FAX PWB Re-dial Wait Status was set. Procedure Procedure Ask customer to cancel the job and resend.
Page 590 033-792 Fax Control RAP BSD-ON: BSD 34.1 - FAX The RCC Service was immediately terminated. Procedure Ask customer to cancel the job and resend. Status Indicator RAPs Initial Issue 07/2011 033-792 2-584 WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 591 034-211 Slot1 Board Failure RAP 034-212 Slot2 Board Failure RAP BSD-ON:BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Failure was detected on the Fax Option Slot 1 PWB. Failure was detected on the Fax Option Slot 2 PWB. Procedure Procedure •...
Page 592 034-500 Dial Error RAP 034-501 Selected Channel Dial Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is incorrect information in the dial data (Recipient telephone number). The specified channel is not installed. Procedure Procedure • Ask customer to verify the Fax number and resend.
Page 593 034-505 Fax Work Memory Exceeded RAP 034-506 Unsupported Function at Remote RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Transmission exceeded memory capacity. A send error is detected in the Recipients Print Sets function when the receiving Fax does not support remote collating and copying.
Page 594 034-507 Password Check Error RAP 034-508 Transmission Canceled via DTMF RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • The password is incorrect. The Fax controller sent a reject command signal and stopped the transmission. • An error in the mailbox number is detected. Procedure •...
Page 595 034-509 DTMF Illegal Procedure RAP 034-510 DTMF Procedure Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Fax controller stopped the transmission after receiving the invalid procedure signal from The Fax controller stopped the transmission after receiving the reject command signal from the the receiving Fax.
Page 596 034-511 Unable to Send File at Remote RAP 034-512 Detect Endless Loop RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The remote machine does not support the file transfer function. An infinite loop was detected at the receiving Fax relay broadcast. Procedure Procedure •...
Page 597 034-513 Receive Command Error RAP 034-514 Requested Function Unsupported RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Fax controller received an illegal command from the receiving Fax during remote mainte- The Fax controller received a remote maintenance request from the receiving Fax but the Fax nance.
Page 598 034-515 Illegal Command Received RAP 034-519 No. of Destinations Exceeded RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Fax controller received a DIS signal from the receiving Fax. The number of recipients exceeded the limit. A DCS signal is received when this function is not supported. Procedure •...
Page 599 034-520 No. of Services Exceeded RAP 034-521 Internal I/F Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The number of services exceeded the limit. Service designated with SI does not exist (This error may not be sent back due to cross sequence fix).
Page 600 034-522 No Manual Send Line RAP 034-523 Fax Service Disabled RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is no phone line available for manual transmission when manual transmission is dis- The system cannot accept the service because Fax operation was prohibited due to EP- abled.
Page 601 034-527 Dial Control Error RAP 034-528 Cannot Perform Manual Send RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Dial Control Error A manual transmission was requested during dialing. Initial Actions Procedure Power OFF/ON • Ask customer to resend. •...
Page 602 034-529 Document Paper Size RAP 034-530 DTMF I/F Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX When confirming and receiving print jobs, the jobs cannot be printed when the document size DTMF I/F Time-out is detected when an operation did not occur within the specified time. does not match the paper size.
Page 603 034-550 Write to Fax Card-ROM Error Detection RAP 034-700 GCPLock-G3DicepBusy-CodecHang RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An error has occurred during the process of writing data to the Fax Card-ROM. During Down- -GCP lock Date task noRTC ACK). Hardware failure, software I/F error. load.
Page 604 034-701 Software Reset RAP 034-702 No Destination Specified RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Software Reset. Unable the to initiate the call without the address specified, no destination specified. Initial Actions Procedure Power OFF/ON • Check the Fax line connection (telephone line).
Page 605 034-703 D Channel Link RAP 034-704 ISDN D Channel Data Link Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The D Channel was deleted from the network. There is a ISDN D Channel error. Procedure Procedure •...
Page 606 034-705 ISDN Layer 1 Stopped-Power On RAP 034-706 ISDN Layer 1 Stopped-Power Off RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Layer 1 is deactivated with the power on. Layer 1 is deactivated with the power off. Procedure Procedure •...
Page 607 034-707 FRMR Received RAP 034-708 Illegal Frame Received N(R) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is an internal fax communication error during preparation to transmit the fax. There is an internal fax communication error during preparation to transmit the fax. Procedure Procedure •...
Page 608 034-709 Illegal Frame Received RAP 034-710 DL Link Establishment Received RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is an internal fax communication error during preparation to transmit the fax. There is an internal fax communication error during preparation to transmit the fax. Procedure Procedure •...
Page 609 034-711 Waiting for Link Timeout RAP 034-712 Internal Error (Interrupt) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fax controller is waiting for a data link time-out. There is an internal processing error. Procedure Procedure • Check the Fax line connection (telephone line). •...
Page 610 034-713 Timeout-Transmission Canceled RAP 034-714 Line Disconnected-Timeout T305 RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a transmission time-out. There is a wait release time-out. Procedure Procedure • Check the self-terminal status and line status, then perform the operation again. •...
Page 611 034-715 Line Disconnected-Timeout 3082 RAP 034-716 Connection Timeout (T313) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a wait release complete time-out. There is a connection time-out. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 612 034-717 Resume Timeout RAP 034-718 Normal Disconnection RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is an internal fax communication error during preparation to transmit the fax. There is an internal fax communication error during preparation to transmit the fax. Procedure Procedure •...
Page 613 034-719 No Available Lines RAP 034-720 Timeout (60s,T330,309,301,310) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is an internal fax communication error during preparation to transmit the fax. There is an internal fax communication error during preparation to transmit the fax. Procedure •...
Page 614 034-721 Format, Contents Error RAP 034-722 Suspension Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Upper layer primitive format error, Content error. There is an internal fax communication error during preparation to transmit the fax. Initial Actions Procedure Power OFF/ON •...
Page 615 034-723 No Timer Assigned RAP 034-724 Illegal Sequence RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX No assigned time. There is an internal fax communication error during preparation to transmit the fax. Initial Actions Procedure Power OFF/ON •...
Page 616 034-725 L3 Task Internal Error RAP 034-726 HD81501 I/F Buffer Busy RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is an internal fax communication error during preparation to transmit the fax. The I/F buffer is busy. Procedure Procedure •...
Page 617 034-727 No Reply for 3 sec. for 1300Hz RAP 034-728 Invalid Destination RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX No response over 3 sec. at 1300Hz incoming call. Calling is disabled due to wrong dial data. Initial Actions Initial Actions Power OFF/ON...
Page 618 034-729 Line Disconnect, In-Channel PB Send RAP 034-730 In and Out Call Conflict RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The line was disconnected when sending In-Channel PB. There is a conflict between incoming and outgoing calls Procedure Procedure •...
Page 619 034-731 Fax Network Disconnected RAP 034-732 Fax Network Timeout Disconnect RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The network disconnected the Fax setup. The network disconnected the Fax setup after a time-out. Procedure Procedure • Check the Fax line connection (telephone line). •...
Page 620 034-733 Call Status Mismatch RAP 034-734 HI Task Internal Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a sequence error or message incompatibility. HI Task internal error. Procedure Initial Actions • Check the Fax line connection (telephone line). Power OFF/ON •...
Page 621 034-735 ISDN D Channel RAP 034-736 Wrong Notice from FAX Network RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The connection is limited to D channel. The Fax network sent the wrong notice. Procedure Procedure • Connect only to D Channel and receive. •...
Page 622 034-737 Incoming Call Response Error RAP 034-738 Layer 1 Start Up Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The control failed during call response. There is a Layer 1 start up or activation error. Procedure Procedure •...
Page 623 034-739 Layer 1 Not Synchronized RAP 034-740 Transmission of Frame Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Layer 1 synchronization is lost. There is a frame transmission error. Procedure Procedure • Check the Fax line connection (telephone line). •...
Page 624 034-741 Unable to Send Frame RAP 034-742 Frame Send Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a frame send error. A frame send error is detected. Procedure Procedure • Check the Fax line connection (telephone line). •...
Page 625 034-743 Abnormal Frame-Sending DMA RAP 034-744 Unacceptable Channel RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX When sending frames, the DMA (Dynamic Memory Access) was abnormally terminated. An incorrect channel was terminated. Procedure Procedure • Check the Fax line connection (telephone line). •...
Page 626 034-745 Outgoing Call to Channel Set RAP 034-746 No Usable Lines RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX A call is initiated to the configured channel. There are no usable lines. Procedure Procedure • Check the Fax line connection (telephone line). •...
Page 627 034-747 Switching Equipment Congestion RAP 034-748 Specified Line Cannot be Used RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The network switching equipment is busy. The specified line can not be used. Procedure Procedure • Ask customer to cancel the job and resend. •...
Page 628 034-749 Network Congestion Error RAP 034-750 Network Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a network busy error. There is an error on the network. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 629 034-751 Temporary Network Error RAP 034-752 Destination Terminal Busy RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a temporary error on the network. The receiving Fax is busy. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 630 034-753 Destination Not Responding RAP 034-754 No Response from Destination RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The receiving Fax is not responding. The receiving Fax is not responding. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 631 034-755 Destination Rejecting Call RAP 034-756 Destination Faulty RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The receiving Fax refused the call. There is a fault at the receiving Fax. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 632 034-757 Others (Normal, Semi-normal) RAP 034-758 Incorrect Destination Fax Dial No. RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fault at the receiving Fax. The destination Fax number is invalid or incorrect. Procedure Procedure •...
Page 633 034-759 No Relay Network Route RAP 034-760 No Line To Destination RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a network error. There is no line or route to the destination. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 634 034-761 Incorrect Format Destination Fax No. RAP 034-762 Facility Rejected RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Fax number format is invalid. There is a problem with the destination. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 635 034-763 Communication Capability Disallowed RAP 034-764 Communication Capability Not Configured RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fax communication with the receiving Fax is not authorized. Communication capability is not configured. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 636 034-765 Feature Limit Error RAP 034-766 Selected Communication Not Implemented RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a feature limit error. The selected communication is not implemented. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 637 034-767 Selected Mode Not Implemented RAP 034-768 Restricted Digital Information Only RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The selected mode is not implemented. Restricted digital information is insufficient for Fax operation. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 638 034-769 Error by Service, Feature RAP 034-770 Reply to Status Query RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a feature error. There is a reply and response to status query. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 639 034-771 Access Information Discarded RAP 034-772 Fax Connection Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Access information was discarded. There is an internal connection error. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 640 034-773 Invalid Dial Number Specified RAP 034-774 Invalid Line Specified RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An invalid Fax number was dialed. An invalid line or channel was specified. Procedure Procedure • Ask customer to verify the Fax number and resend. •...
Page 641 034-775 Others (Invalid Message Class) RAP 034-776 Insufficient Required Information RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An unspecified invalid message was received. A required information element is missing. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 642 034-777 Undefined Message Type RAP 034-778 Incorrect Message or Type RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An undefined type of message was received. An incorrect message was received. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 643 034-779 No information or Not Defined RAP 034-780 Invalid Information RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX No information was received, or the information is not defined. Invalid information was received. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 644 034-781 Call Status, Message Mismatch RAP 034-782 Error Cleared due to Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX A received message is not compatible with the call status. An error cleared due to time-out. Procedure Procedure •...
Page 645 034-783 Other Errors (Operation, etc.) RAP 034-784 Destination Number Changed RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An unspecified protocol error occurred. The destination Fax number changed. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 646 034-785 Incompatible Destination RAP 034-786 Call Identity not in Use RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An incompatible destination error was received. The call identity is not in use. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 647 034-787 Call Identity in Use RAP 034-788 Show Other Causes RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The call identity is in use. The cause for a Fax failure is not identified. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 648 034-789 G4 Presentation Illegal Event RAP 034-790 Line 0 (Ext) not Connected RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a presentation of an illegal event. Channel 0 outside line is not connected. Procedure Procedure •...
Page 649 034-791 Line 1 not Connected RAP 034-792 Line 2 not Connected RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Channel 1 outside line is not connected. Channel 2 outside line is not connected. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 650 034-793 Line 3 not Connected RAP 034-794 Line 4 not Connected RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Channel 3 outside line is not connected. Channel 4 outside line is not connected. Procedure Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 651 034-795 Line 5 not Connected RAP 034-796 Dial Error (Incorrect Fax No. 2) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Channel 5 outside line is not connected. Incorrect information in the dial data (Recipient Telephone Number). Procedure Procedure •...
Page 652 034-797 Communication Parameter Error RAP 034-798 Data Parameter Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Job error communication option parameter has error. Job error communication data parameter has error. Initial Actions Initial Actions Power OFF/ON Power OFF/ON Procedure Procedure...
Page 653 034-799 Auto Dial Without Dial Data RAP BSD-ON: BSD 34.1 - FAX Auto Dial is activated but no dial data is found. Initial Actions Power OFF/ON Procedure • Check the remote machine settings and line status, then perform the operation again. •...
Page 654 Status Indicator RAPs Initial Issue 07/2011 034-799 2-648 WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 655 035-550 Write to Fax G3-ROM error detection RAP 035-700 Modem Faulty RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An error has occurred during the process of writing data to the FaxG3-ROM. (During down- • CS is not turned OFF at modem control. load).
Page 656 035-701 T1 Transmission Timeout RAP 035-702 Destination Receive Rejected RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • Sending T1 T.O. For the NSS/DTC (Non-Standard Setup/Digital Transmit Command) signal sent from the Fax controller, the DCN (Disconnect) signal was received from the receiving Fax, or transmission •...
Page 657 035-703 DCN Receive at Phase B Send RAP 035-704 Destination Polling Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX DCN (Distributed Computer Network) signal was received from the receiving Fax when send- Polling could not be done because the receiving Fax does not support Polling Send function, or ing in Phase-B (pre-message processing).
Page 658 035-705 DCS/NSS Resend Exceeded RAP 035-706 Fallback Error RAP BSD-ON:BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The NSS (Non-Standard Facilities Set-up) signal was sent out three times but there was no When sending the NSS (Non-Standard Facilities Set-up) signal, fall back could not be done or response from the receiving Fax, or the DCN (Disconnect) signal was received.
Page 659 035-707 Wrong Password/Receive Banned RAP 035-708 Post-message Resend Exceeded RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The password does not exist or it was inconsistent. The post command was sent out three times but there was no response from the receiving Fax, or a DCN (Disconnect) signal was received.
Page 660 035-709 RTN Receive RAP 035-710 PIN Receive RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Fax controller received a RTN (Retrain Negative) signal from the receiving Fax. The Fax controller received a PIN (Procedure Interrupt Negative) signal from the receiving Fax.
Page 661 035-711 DCN Receive at Phase D RAP 035-712 No Response after 3 NSC RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX DCN (Disconnect) signal or an invalid command was received from the receiving Fax when • The password was incorrect. sending in Phase-D.
Page 662 035-713 T2 Timeout after Sending FTT RAP 035-714 DCN Received after NSC/DTC RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX No response signal was returned from the receiving Fax after the FTT (Failure To Train) signal • Incorrect password was sent.
Page 663 035-715 Wrong Password-Polling Error RAP 035-716 No Post Message-T2 Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX A password mismatch interrupted polling. • No post messages. Sending machine failure. Poor line quality. • T2 timed out. Command timer timeout on the terminal receiving T.30. Procedure Procedure •...
Page 664 035-717 RTN Send RAP 035-718 Receive T1 Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • RTN sent. Poor line quality. When no data was sent from the receiving Fax, or after receiving more than 1 page manually, the receiving Fax changed the resolution or the document size and the Fax controller returned •...
Page 665 035-719 Busy Tone Detected at Phase-B RAP 035-720 Unable to Receive by Remote RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX A busy tone was detected in receive Phase-B (pre-message processing). • A compatibility problem • Can not receive the DIS/NSF/NSC/DTC (DIgital Identification/Non-Standard Facilities/ Procedure Non-Standard Facilities Command/Digital Transmit Command) signals •...
Page 666 035-721 DCN Received at Phase B RAP 035-722 Wrong Frame Length of 300bps RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX DCN (Disconnect) signal was received from the receiving Fax when receiving in Phase-B (pre- The frame length exceeded 3.45 sec. in 300bps command/response. message processing).
Page 667 035-723 No CD after Receiving Flag RAP 035-724 DCN Receive after Sending FTT RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Fax controller could not receive the CD (Collision Detection) signal within 3mins after • DCN was received after FTT had been sent. Sending machine failure. Poor line quality. receiving the signal from the receiving Fax.
Page 668 035-725 Remote has no Mailbox/Relay RAP 035-726 PhaseC Cannot Receive-10 secs RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • For the Secure or Relay communication, the remote machine did not support the function. At PHASE-C, training cannot be received within 10sec. Poor line quality. Remote machine failure (no sending capability).
Page 669 035-727 50% Error During G3 Receive RAP 035-728 C EOL Cannot Receive in 10 sec RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • PHASE-C error exceeded the limit. Poor line quality. • The Fax controller did not detect a normal line within 1 minute after it had begun to receive G3 image information.
Page 670 035-729 Carrier Down Detected RAP 035-730 No CS with Phase-C High Speed RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Carrier broken. While receiving the image information, T2 timeout occurred after the carrier • At PHASE-C, CS has not come from a high-speed modem. was broken.
Page 671 035-731 Fax V.8 Error RAP 035-732 Fax V.34 PCH CD Off RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An error was detected during V.8 internal Fax attributes selections. The V.34 CD (Collision Detection) is off. • V.8 Parameter N.G Procedure •...
Page 672 035-733 Fax V.34 C/PCH CS None RAP 035-734 Polling Error at Remote Step V8 RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is an error in V.34 mode (33.6 KBPS rate). There was no document for polling at the remote machine at Step V.8. Polling send operation error in the remote machine.
Page 673 035-735 No Document in Polling Box Step V8 RAP 035-736 No Reply DCN after Sending CTC RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Polling was requested when there was no document for polling in V.8 procedure. Remote •...
Page 674 035-737 No Reply DCN after Sending EOR RAP 035-738 No Reply DCN after Sending RR RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Fax controller received the DCN (Disconnect) signal, or no response was returned from The Fax controller received the DCN (Disconnect) signal from the receiving Fax, or no the receiving Fax to the EOR (End Of Retransmission) signal sent by the Fax controller.
Page 675 035-739 Fax T5 Timeout RAP 035-740 Sending Stopped after EOR Send RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a time-out after initial 2 way transmissions are established. Remote machine failure. • Sending was aborted after EOR was sent. Poor line quality. SC (modem) Board. NCU Board failure.
Page 676 035-741 ECM Phase C Flag Timeout RAP 035-742 EOR Send or Receive RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a time-out during Phase-C (message transmission). After the EOR (End of Re-transmission) signal was sent, the ERR (Response For End Of Transmission) signal was returned, or the EOR-Q (End Of Re-transmission-Quit) signal was Procedure received by the Fax controller.
Page 677 035-743 Remote Cannot Receive SUB Function RAP 035-744 Remote Cannot Receive Password RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The receiving Fax can not receive a SUB (Sub-Address). The receiving Fax can not receive a password. Procedure Procedure •...
Page 678 035-745 PTX has No SEP Capability RAP 035-746 Busy-Cannot Detect Dial Tone RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The receiving Fax does not support the SEP (Separator) function. • Busy • The system could not detect dial tone before dialing. DT1 was not detected. Procedure •...
Page 679 • Ensure that the customer is programming a job within the parameters of the machine uti- 035-747 Abort While Dialing RAP lizing the UI. BSD-ON: BSD 34.1 - FAX • Disconnect then reconnect the PWBs in the FAX Module • Check the sw version of the fax &...
Page 680 035-748 Abort During Transmission RAP 035-749 No Reply from Remote Station RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The operation was stopped during transmission by using the Stop button. • Busy with no response (Redial exceeded limit) •...
Page 681 035-750 Power Off during Transmission RAP 035-751 Document Send Operation Canceled RAP BSD-ON: BSD 34.1 - FAX The operation was stopped during document sending by using the Stop button. An error due to Power OFF during transmission. The power has turned OFF. System reset has Procedure occurred.
Page 682 035-752 Number of Job Restriction Error RAP 035-753 Fax Memory Full RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The number of jobs exceeded the limit. This fault occurs in Fax receive of 999 sheets or more. Image information memory full, (File full, append record error) Procedure Procedure...
Page 683 035-754 File Management Memory Full RAP 035-755 File Add Page Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX File management area full File append record error. Initial Actions Initial Actions Power OFF/ON Power OFF/ON Procedure Procedure •...
Page 684 035-756 Cannot Add Page RAP 035-757 No Receive Page RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX No additional data of file. No received page. Initial Actions Initial Actions Power OFF/ON Power OFF/ON Procedure Procedure • There is a problem with the receiving Fax. Ask customer to cancel the job and resend. •...
Page 685 035-758 No Specified File or Page RAP 035-759 No Specified Job RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX No designated file or page. No relevant job at communication, reservation cancel. Initial Actions Initial Actions Power OFF/ON Power OFF/ON Procedure Procedure...
Page 686 035-760 File Common Processing Error RAP 035-761 File Processing Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • Invalid File Timeout occurs in file error COMM file access or file handler does not send back error code at error occurrence.
Page 687 035-762 Line Disconnected during ISDN RAP BSD-ON: BSD 34.1 - FAX There was a break in the ISDN (Integrated Services Digital Network) transmission. Procedure • There is a problem with the receiving Fax. Ask customer to cancel the job and resend. •...
Page 688 036-500 Illegal PDRP Parameter RAP 036-501 Illegal RDPBP Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 689 036-502 Illegal RDPBN Parameter RAP 036-503 Illegal RDCLP Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 690 036-504 Illegal RDGR Parameter RAP 036-505 Undefined Response RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 691 036-506 Negotiation Not Allowed RAP 036-507 RDPBP Receive at Full Capacity RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc. Procedure Procedure •...
Page 692 036-508 RDPBN Receive Terminal Error RAP 036-509 RDPBN Receive Other RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 693 036-510 RDGR Receive RAP 036-511 Illegal Procedure 1551 RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 694 036-512 Illegal CDS Parameter RAP 036-513 Illegal CDC Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 695 036-514 Illegal CDE Parameter RAP 036-515 Illegal CDD Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 696 036-516 Illegal CDR Parameter RAP 036-517 Illegal CDPB Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 697 036-518 Illegal CDCL Parameter RAP 036-519 Undefined Command RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 698 036-520 Not Negotiable CDS Receive RAP 036-521 Not Negotiable CDC Receive RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 699 036-522 CDD Receive Terminal Error RAP 036-523 Other Than Above CDD Receive RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 700 036-524 CDR Receive Terminal Error RAP 036-525 Other Than Above CDR Receive RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 701 036-526 Illegal CDUI (Normal Document) RAP 036-527 Illegal CDUI (Operator Document) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 702 036-528 Illegal CDUI (Control Document) RAP 036-529 Illegal CDUI (Monitor Document) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 703 036-530 CDS Receive-Illegal Document RAP 036-531 DMA Channel 1 Terminated RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX CDS (control document) Receive occurred when the receiver and sender of an abnormal doc- • DMA Channel 1 was abnormally terminated. ument do not match.
Page 704 036-532 DMA Channel 2 Terminated RAP 036-533 Cannot Convert Resources RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • DMA Channel 2 was abnormally terminated. • Resources for converting data cannot be obtained. • (G4) Presentation received an illegal event. •...
Page 705 036-534 Decode Error in Data Convert RAP 036-535 White Line Transfer Error (Compress) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • Decoding error occurred in data conversion. • White line transfer to encoded DICEP error occurred in data conversion. •...
Page 706 036-536 White Line Transfer Error (Decomp) RAP 036-537 No RTC during Data Convert RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • White line transfer to decoded DICEP error occurred in data conversion. • RTC was not detected in data conversion. •...
Page 707 036-538 Document Descriptor Analysis Error RAP 036-539 Page Descriptor Analysis Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 708 036-540 Text Unit Analysis Error RAP 036-541 Page Boundary Without TU RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 709 036-542 Relay Broadcast Error in G4 RAP 036-550 Write to FaxG4-ROM Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. An error was detected when writing data to the FaxG4-ROM Not able to carry out normal operation because ROM content is missing.
Page 710 036-700 G4 Communication Error RAP 036-701 Receive Variable N(R) Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 711 036-702 Info Frame Size Exceeded (NI) RAP 036-703 Monitor/Unnumbered Frame Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Information frame size exceeded the limit (NI over). There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 712 036-704 Undefined Command/Response 1104 RAP 036-705 N2 Timeout of Receive Timer RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 713 036-706 SABM Wait Timeout in G4 RAP 036-707 UA Wait Timeout in G4 RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • SABM Wait Timeout • UA Wait Timeout • (G4) Data link cannot be connected. • (G4) Data link cannot be connected.
Page 714 036-708 Cannot Establish Link in G4 RAP 036-709 DISC Receive Before Link Close RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • Cannot Establish Link Link was force-closed (when DISC was received before the session). • (G4) Data link cannot be established. Procedure Procedure •...
Page 715 036-710 FRMR Receive (Z=1) RAP 036-711 FRMR Receive (Y=1) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 716 036-712 FRMR Received (Z=1) W=1 RAP 036-713 FRMR Receive (W=1) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 717 036-714 Global Address Receive RAP 036-715 Line Open Timeout in G4 RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. • Line Open Timeout (Including No HDLC Flag) •...
Page 718 036-716 Wrong LSI Send (Busy Timeout) RAP 036-717 Abnormal LSI Operation RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 719 036-718 Disconnection Notice Timeout RAP 036-719 C Line On - Line 1 Off RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Disconnection Notice Timeout (10sec). Though Line C was turned ON, Line I was not turned ON. Procedure Procedure •...
Page 720 036-720 C Line Off - Line 1 On RAP 036-721 Line 1 Off During Transmission RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Though Line C was turned OFF, Line I was not turned OFF. Line I was turned OFF during transmission. Procedure Procedure •...
Page 721 036-722 Call Disconnected During Flag Detect RAP 036-723 Call Disconnected While Awaiting UA RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. After SABM was sent, call was disconnected when waiting for UA. Procedure Procedure •...
Page 722 036-724 Call Disconnected While Awaiting SABM RAP 036-725 Disc Received Before Session RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 723 036-726 Illegal Header Received RAP 036-727 Illegal Parameter of CC Packet RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX • Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching) There is a fax error with either the Fax controller or the receiving fax. •...
Page 724 036-728 Illegal Parameter of CN Packet RAP 036-729 Illegal Parameter of DT Packet RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. •...
Page 725 036-730 Illegal Parameter of RI Packet RAP 036-731 Illegal Parameter of IT Packet RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. •...
Page 726 036-732 Illegal Parameter of CI Packet RAP 036-733 Illegal Parameter of CF Packet RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. •...
Page 727 036-734 Undefined Packet Received RAP 036-735 CC Wait Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. •...
Page 728 036-736 CF Wait Timeout RAP 036-737 CI Received Before G4 Session RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure •...
Page 729 036-738 DT Packet P(S ), P(R ) Error RAP 036-739 RR, RNR Packet P(S) Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. DT Packet P (S) and P There is a fax error with either the Fax controller or the receiving fax.
Page 730 036-740 Busy Timeout RAP 036-741 SI Received in Transmission RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure •...
Page 731 036-742 SF Received in Transmission RAP 036-743 DT Packet D Bit Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. •...
Page 732 036-744 G4 Wait for Reply Timeout RAP 036-745 G4 CN Wait Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. •...
Page 733 036-746 G4 Data Link Disconnect Notice Timeout RAP 036-747 Fast Select Response Received RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Fast Select that limits responses received.
Page 734 036-748 Receive Remote Charge Request RAP 036-749 Abnormal LCGN RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 735 036-750 Illegal Procedure 1301 RAP 036-751 Illegal TCA Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Parameter error occurred in TCA.
Page 736 036-752 Illegal TCR Parameter RAP 036-753 Illegal TCC Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 737 036-754 Illegal TBR Parameter RAP 036-755 Illegal TDT Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 738 036-756 Undefined Ttransport Block Receive RAP 036-757 TCA Wait Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 739 036-758 TCR Wait Timeout RAP 036-759 TCC Wait Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 740 036-760 TBR Wait Timeout RAP 036-761 TDT Block Size Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 741 036-762 G4 NetWork Disconnect Notice Timeout RAP 036-763 Illegal Procedure 1401 RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. •...
Page 742 036-764 Illegal CSS Parameter RAP 036-765 Illegal CSE Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 743 036-766 Illegal CSA Parameter RAP 036-767 Illegal CSUI Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 744 036-768 Illegal CSCC Parameter RAP 036-769 Illegal RSSP Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 745 036-770 Illegal RSSN Parameter RAP 036-771 Illegal RSEP Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 746 036-772 Illegal RSAP Parameter RAP 036-773 Illegal RSUI Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 747 036-774 Illegal RSCCP Parameter RAP 036-775 Undefined Command/Response 1413 RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 748 036-776 RSSN Receive RAP 036-777 G4 Line Disconnect Notice Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Disconnection Notice Timeout (10sec).
Page 749 036-778 CSA Received (Wrong Terminal) RAP 036-779 CSA Receive (Others) RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. •...
Page 750 036-780 CSS Wait Timeout RAP 036-781 RSSP Wait Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. Poor line quality. There is a fax error with either the Fax controller or the receiving fax. Poor line quality. Procedure Procedure •...
Page 751 036-782 RSAP Wait Timeout RAP 036-783 RSEP Wait Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. Poor line quality. There is a fax error with either the Fax controller or the receiving fax. Poor line quality. Procedure Procedure •...
Page 752 036-784 RSCCP Wait Timeout RAP 036-785 CSUI/RSUI Wait Timeout RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 753 036-786 Incorrect Password (RSSN) RAP 036-787 Wrong Password-Polling Error for Remote RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. "Incorrect Password" There is a fax error with either the Fax controller or the receiving fax. "Incorrect Polling Pass- (RSSN) was returned from the remote machine.
Page 754 036-788 Poll Send Error at Remote RAP 036-789 No Password for RSSP Receive RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. "No Poll Send Original" There is a fax error with either the Fax controller or the receiving fax.
Page 755 036-790 Polling Rejected by Remote RAP 036-791 Set Password-RSSP Received RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. RSSP without send rights There is a fax error with either the Fax controller or the receiving fax. RSSN was sent when was received in Poll Receive.
Page 756 036-792 CSE Received after RSSP Send RAP 036-793 Select Communication Error RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 757 036-794 Line Disconnected During ISDN Mode RAP 036-795 Canceled by Remote Station RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Disconnected because the remote machine does not support multi-copying.
Page 758 036-796 Sent Without Multiple Sets RAP 036-797 Illegal Procedure 1501 RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. Normal sending was per- There is a fax error with either the Fax controller or the receiving fax. formed because the remote machine does not support multi-copying.
Page 759 036-798 Illegal RDEP Parameter RAP 036-799 Illegal RDDP Parameter RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a fax error with either the Fax controller or the receiving fax. There is a fax error with either the Fax controller or the receiving fax. Procedure Procedure •...
Page 760 041-310 IM Logic Fail RAP 041-324 MCU PWB F1 Open RAP BSD-ON: BSD 3.1 - ESS-MCU Communication BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) The IM (Image Management) software control error was detected. BSD-ON: BSD 6.9 - ROS Laser Control (2 of 2) NOTE: When turning the power OFF, turn OFF the power switch first and then the main power Fuse 1 on the MCU PWB has blown.
Page 761 041-325 MCU PWB F2 Open RAP 041-326 MCU PWB F3 Open RAP BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) BSD-ON: BSD 9.1 - CRU Life Control BSD-ON: BSD 9.2 - Charging and Exposure BSD-ON: BSD 9.3 - Development and Toner Dispense Control...
Page 762 041-327 MCU PWB F4 Open RAP 041-328 MCU PWB F5 Open RAP BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) BSD-ON: BSD 10.2 - Fusing BSD-ON: BSD 8.1 - Trays 1~5 Paper Feeding BSD-ON: BSD 10.4 - Exit 2 Drive BSD-ON:...
Page 763 041-329 MCU PWB F6 Open RAP 041-330 MCU PWB F7 Open RAP BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) BSD-ON: BSD 1.7 - DC Power Distribution (options) BSD-ON: BSD 1.7 - DC Power Distribution (options),...
Page 764 041-331 MCU PWB F8 Open RAP 041-340 MCU NVM (EEPROM) Data Fail RAP BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) BSD-ON: BSD 3.1 - ESS-MCU Communication BSD-ON: BSD 1.7 - DC Power Distribution (options), The specific values of the NVM (EEPROM) data are not in their specified addresses. Fuse 8 on the MCU PWB has blown.
Page 765 041-341 MCU NVM (EEPROM) Access Fail RAP 041-342 MCU NVM (EEPROM) Buffer Fail RAP BSD-ON: BSD 3.1 - ESS-MCU Communication BSD-ON: BSD 3.1 - ESS-MCU Communication NVM (EEPROM) access error (The read values are different from those that were written, or NVM (EEPROM) buffer fail (The write buffer has overflowed).
Page 766 041-347 Serial I/O Fail RAP 041-500 Write to IOT-ROM Error Detection (During Download) RAP BSD-ON: BSD 3.1 - ESS-MCU Communication Job Fail. An error has occurred during the process of writing data to the IOT-ROM. (During The Serial I/O control clock is not input from the MCU PWB FPGA (Field-Programmable Gate Download.
Page 767 041-501 Write to IOT-NVM-ROM Error Detection (during download) RAP Job Fail. Write to IOT-NVM-ROM error detection Download. Not able to carry out normal oper- ation because ROM content is missing. Procedure Retry job. If retry failed, replace the MCU PWB and perform download again. Status Indicator RAPs Initial Issue 07/2011...
Page 768 042-310 Main Motor Failure RAP 042-323 Drum Motor Failure RAP BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 9.5 Drum Drive Control The Main Motor is not rotating at the specified speed. The Main Motor is not rotating at the specified speed. Initial Actions Initial Actions •...
Page 769 042-400 Odor Filter End Of Life 042-401 VOC Filter End Of Life Odor Filter at end of life. VOC Filter at end of life. Procedure Procedure Replace the Odor Filter and reset the HFSI Value (HFSI Counter) [954-860]. Replace the VOC Filter and reset the HFSI Value (HFSI Counter) [954-861].
Page 770 045-310 Image Ready NG RAP 045-311 Controller Communication Fail RAP BSD-ON: BSD 3.1 - ESS-MCU Communication BSD-ON: BSD 3.1 - ESS-MCU Communication A Controller image preparation failure was detected. Communication error between ESS PWB and MCU PWB was detected. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 771 047-211 Exit 1 OCT Home Fail RAP 047-213 Finisher Type Mismatch BSD-ON: BSD 10.6 - Exit 1 Drive/OCT Control BSD-ON: BSD 3.6 - IOT-Finisher Communication After the Exit 1 OCT Motor has run for the specified operation time, the Exit 1 OCT Home Posi- Finisher type connected is incorrect.
Page 772 047-216 Finisher Communication Fail RAP 047-217 HCF Communication Fault BSD-ON: BSD 3.6 - IOT-Finisher Communication BSD-ON: BSD 3.10 - MCU-HCF Communications Communication failure between the Finisher and the IOT was detected. Communication failure between the HCF and the IOT was detected. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 773 047-218 Tray Module Communication Fail RAP 047-320 ALL Destination Tray Broken RAP BSD-ON: BSD 3.2 - -MCU-Tray Module Communication All Trays connected to the IOT have become unusable. Communication error between Tray Module PWB and MCU PWB was detected. Procedure Enter Shutdown History.
Page 774 059-314 Control (Center) Thermistor Failure RAP 059-315 Control (Center) Thermistor Over Temperature Failure RAP BSD-ON: BSD 10.1 - Fusing Heat Control BSD-ON: BSD 10.1 - Fusing Heat Control The Control (Center) Thermistor has an open circuit. The Control (Center) Thermistor detected a temperature higher than the specified value. Initial Actions •...
Page 775 059-316 Rear Thermistor Failure RAP 059-317 Rear Thermistor Over Temperature Failure RAP BSD-ON: BSD 10.1 - Fusing Heat Control BSD-ON: BSD 10.1 - Fusing Heat Control The Rear Thermistor has an open circuit. The Rear Thermistor detected a temperature higher than the specified value. Initial Actions Procedure •...
Page 776 061-320 ROS Motor Fail RAP 061-325 SOS Fail RAP BSD-ON: BSD 6.9 - ROS Laser Control BSD-ON: BSD 6.8 - Laser Control and Scanning ROS ready is not detected within the specified time (10s). SOS interval is found to be longer than the specified value (102% of the specified SOS inter- val) 5 consecutive times when checked by ROS software.
Page 777 062-277 ESS-DADF Communication Fail RAP 062-300 Platen Interlock Open RAP BSD-ON: BSD 3.5 - ESS-DADF Communication BSD-ON: BSD 6.7 - Platen Document Sensing Communication cannot be established between the ESS PWB and the DADF PWB. The Platen Interlock is open. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 778 062-311 IIT Software Logic Fail RAP If the problem persists after performing the above procedure, replace the ESS PWB 35.2). BSD-ON: BSD 3.3 - ESS-IIT Communication A software error was detected at the ESS PWB. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 779 062-345 IIT EEPROM Fail (IIT) RAP 062-360 Carriage Position Fail RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 6.1 - Document Illumination Write failure to EEPROM or communication failure with EEPROM has occurred. The Carriage position error was detected. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 780 062-362 X Hard Fail RAP 062-371 Lamp Illumination Fail RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 6.1 - Document Illumination Hard modification of authentication device was detected (at usual detection/power ON). BSD-ON: BSD 6.6 - Image Input NOTE: When turning the power OFF, turn OFF the power switch first and then the main power Insufficient light from Lamp detected in CCD.
Page 781 NOTE: Execute the IIT diagnosis and then call NVM location [715-030] again (press the 062-380 Platen AGC Fail RAP Change Settings button) to check the value (diagnosis result). BSD-ON: BSD 6.1 - Document Illumination Table 1 LED BSD-ON: BSD 6.6 - Image Input Current value Component Name PL No.
Page 782 NOTE: Execute the IIT diagnosis and then call NVM location [715-030] again (press the 062-386 Platen AOC Fail RAP Change Settings button) to check the value (diagnosis result). BSD-ON: BSD 6.6 - Image Input Table 1 LED A CCD output error was detected when performing AOC. Current value Component Name PL No.
Page 783 NOTE: Execute the IIT diagnosis and then call NVM location [715-030] again (press the 062-389 Carriage Over Run Fail RAP Change Settings button) to check the value (diagnosis result). BSD-ON: BSD 6.1 - Document Illumination Table 1 LED The Carriage has overrun at the Scan End. Current value Component Name PL No.
Page 784 062-393 CCD PWB Sync Signal Fail RAP • Check the Flat Cable between the CCD Lens Assembly P/J700 and the IIT PWB J710 for open circuits, short circuits, and poor contacts (especially, check whether BSD-ON: BSD 6.6 - Image Input the Flat Cable was inserted in a skewed manner).
Page 785 062-394 Cont PWBA Memory Fail RAP 062-395 IIT PWB Power Cable Connection Fail RAP Sub Cont PWBA Memory Fail. It was detected that Read/Write were not available to the ESS BSD-ON: BSD 3.3 - ESS-IIT Communication 35.2) RAM (Gap Memory). BSD-ON: BSD 1.5 - DC Power Generation (2 of 2) Procedure...
Page 786 062-396 CCD Cable Connection Fail RAP 062-397 IIT-Cont Video Cable Connection Fail RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication A CCD Flat Cable connection error was detected. An ESS Video Cable connection error was detected. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 787 062-398 IIT-Cont I/O Cable Connection Fail RAP 062-500 Write to Error During Download RAP BSD-ON: BSD 3.3 - ESS-IIT Communication BSD-ON: BSD 3.3 - ESS-IIT Communication An ESS I/O Cable connection error was detected. Job Fail. An error has occurred during the process of writing data to the IISS-ROM. An error was detected when writing data to the IISS-ROM.
Page 788 062-790 PreIPS X- Recognition Fail RAP BSD-ON: BSD 3.3 - ESS-IIT Communication The document being scanned is a legal tender, securities, etc., and therefore is prohibited by law. Procedure Refer to "Legal Notices" in the User Guide to check the document types available for copying. Status Indicator RAPs Initial Issue 07/2011...
Page 789 071-100Tray 1 Pre Misfeed RAP 071-105 Registration Sensor On Jam (Tray 1) RAP BSD-ON: BSD 7.5 - Tray 1 Paper Stacking BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 8.1 - Trays 1~5 Paper Feeding BSD-ON: BSD 7.5 - Tray 1 Paper Stacking Tray1 Pre Feed Sensor is not turned ON by the paper in specified time from Tray1 Feed Start.
Page 790 071-210 Tray 1 Lift Fail RAP 071-212 Tray 1 Paper Size Switch Broken RAP BSD-ON: BSD 7.5 - Tray 1 Paper Stacking BSD-ON: BSD 7.1 - Tray 1 Paper Size Sensing Tray 1 Lift NG has occurred 3 times in a row. Abnormal output AD value from Tray 1 Size Sensor was detected.
Page 791 072-100Tray 2 Pre Misfeed RAP 072-101Tray 2 Misfeed RAP BSD-ON: BSD 7.6 - Tray 2 Paper Stacking BSD-ON: BSD 7.6 - Tray 2 Paper Stacking BSD-ON: BSD 8.2 - IOT Paper Transportation BSD-ON: BSD 8.2 - IOT Paper Transportation Tray2 Pre Feed Sensor is not turned ON by the paper in specified time from Tray 2 Feed Start. The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 2 has started.
Page 792 072-105 Registration Sensor On Jam (Tray 2) RAP 072-210 Tray 2 Lift Fail RAP BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 7.6 - Tray 2 Paper Stacking BSD-ON: BSD 8.5 - Registration Tray 2 Lift NG has occurred 3 times in a row. The Registration Sensor does not turn ON within the specified time after the Registration NOTE: When turning the power OFF, turn OFF the power switch first and then the main power Clutch On after the Feed from Tray 2 has started.
Page 793 072-212 Tray 2 Paper Size Sensor Broken RAP 072-900 Tray 2 Feed Out Sensor Static Jam RAP BSD-ON: BSD 7.2 - Tray 2 Paper Size Sensing BSD-ON: BSD 8.2 - IOT Paper Transportation Abnormal output AD value from Tray 2 Size Sensor was detected. When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Tray 2 Feed Out Sensor detected NOTE: When turning the power OFF, turn OFF the power switch first and then the main power...
Page 794 073-101 Tray 3 Misfeed RAP Does the TM Takeaway Motor rotate? BSD-ON: BSD 7.7 - Tray 3 Paper Stacking (TTM) Is the voltage between the TM Takeaway Motor P/J224-2/5 (+) and the GND (-) BSD-ON: BSD 8.3 - Paper Transportation (Tandem Tray Module) +24VDC? BSD-ON: BSD 8.4 - Tandem Tray Module Takeaway Drive...
Page 795 073-105 Registration Sensor On Jam (Tray 3) RAP 073-210 Tray 3 Lift Fail RAP BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 7.7 - Tray 3 Paper Stacking (TTM) BSD-ON: BSD 8.4 - Tandem Tray Module Takeaway Drive Tray 3 Lift NG has occurred 3 times in a row. BSD-ON: BSD 8.5 - Registration NOTE: When turning the power OFF, turn OFF the power switch first and then the main power...
Page 796 073-212 Tray 3 Paper Size Sensor Broken RAP 073-900 Tray 3 Feed Out Sensor Static Jam RAP BSD-ON: BSD 7.3 - Tray 3 Paper Size Sensing (TTM) BSD-ON: BSD 8.3 - Paper Transportation (Tandem Tray Module) Abnormal output AD value from Tray 3 Size Sensor was detected. When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Tray 3 Feed Out Sensor detected NOTE: When turning the power OFF, turn OFF the power switch first and then the main power...
Page 797 074-101 Tray 4 Misfeed RAP Is the voltage between the TM Takeaway Motor P/J224-2/5 (+) and the GND (-) BSD-ON: BSD 7.8 - Tray 4 Paper Stacking (TTM) +24VDC? BSD-ON: BSD 8.3 - Paper Transportation (Tandem Tray Module) Go to +24VDC Power RAP. BSD-ON: BSD 8.4 - Tandem Tray Module Takeaway Drive Turn the power OFF, disconnect the TM Takeaway Motor connector P/J224.
Page 798 074-102 Feed Out Sensor 2 On Jam (Tray3/4) 074-103 Feed Out Sensor 3 On Jam (Tray4) BSD-ON: BSD 8.2 - IOT Paper Transportation BSD-ON: BSD 8.3 - Paper Transportation (Tandem Tray Module) BSD-ON: BSD 8.3 - Paper Transportation (Tandem Tray Module) Tray 3 Feed Out Sensor is not turned ON by the paper in specified time from Tray 4 Feed Start.
Page 799 074-105 Registration Sensor On Jam (Tray 4) RAP 074-210 Tray 3 Lift Fail RAP BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 7.8 - Tray 4 Paper Stacking (TTM) BSD-ON: BSD 8.4 - Tandem Tray Module Takeaway Drive Tray 4 Lift NG has occurred 3 times in a row. BSD-ON: BSD 8.5 - Registration NOTE: When turning the power OFF, turn OFF the power switch first and then the main power...
Page 800 074-212 Tray 4 Paper Size Sensor Broken RAP 074-900 Tray 4 Feed Out Sensor Static Jam RAP BSD-ON: BSD 7.4 - Tray 4 Paper Size Sensing (TTM) BSD-ON: BSD 8.3 - Paper Transportation (Tandem Tray Module) Abnormal output AD value from Tray 4 Size Sensor was detected. When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Tray 4 Feed Out Sensor detected NOTE: When turning the power OFF, turn OFF the power switch first and then the main power...
Page 801 075-135 Registration Sensor On Jam (Tray 4) RAP BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 7.9 - Tray 5 (MSI) Paper Stacking BSD-ON: BSD 8.5 - Registration The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from the MSI has started.
Page 802 077-101 Registration Sensor Off Jam RAP 077-103 Exit Sensor 1 Off Jam RAP BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 10.2 - Fusing BSD-ON: BSD 7.9 - Tray 5 (MSI) Paper Stacking BSD-ON: BSD 10.4 - Exit 2 Drive BSD-ON: BSD 8.5 - Registration After the Fuser Exit Sensor turned ON, the Fuser Exit Sensor did not turn OFF within the spec-...
Page 803 077-106 Exit Sensor 1 On Jam RAP 077-109 Exit Sensor 2 On Jam RAP BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 10.3 - Exit Transportation BSD-ON: BSD 10.2 - Fusing BSD-ON: BSD 10.4 - Exit 2 Drive The Fuser Exit Sensor does not turn ON within the specified time after the Registration Clutch After the Fuser Exit Sensor turned ON, the Exit 2 Sensor did not turn ON within the specified time.
Page 804 077-113 Exit Sensor 2 Off Jam RAP 077-129 Registration Sensor On Jam (Duplex Wait) RAP BSD-ON: BSD 10.3 - Exit Transportation BSD-ON: BSD 4.1 - Main Drive Control After the Exit 2 Sensor turned ON, the Exit 2 Sensor did not turn OFF within the specified time. BSD-ON: BSD 8.5 - Registration NOTE: When turning the power OFF, turn OFF the power switch first and then the main power...
Page 805 077-130 Registration Sensor On Jam (Duplex Direct) RAP 077-131 Duplex Sensor On Jam RAP BSD-ON: BSD 4.1 - Main Drive Control BSD-ON: BSD 8.5 - Registration BSD-ON: BSD 8.5 - Registration BSD-ON: BSD 10. 5 - Duplex BSD-ON: BSD 10. 5 - Duplex The Duplex Sensor does not turn ON within the specified time after the Exit 2 Motor has started rotating in the Duplex intake direction.
Page 806 077-211 Tray Module Type Mismatch RAP 077-212 Tray Module Reset Fail RAP BSD-ON: BSD 3.2 - -MCU-Tray Module Communication BSD-ON: BSD 1.7 - DC Power Distribution (options) A different type of Tray Module is connected. BSD-ON: BSD 3.2 - -MCU-Tray Module Communication NOTE: When turning the power OFF, turn OFF the power switch first and then the main power The Tray Module reset was detected.
Page 807 077-214 Tray Module Logic Fail RAP 077-300 Front Cover Interlock Open RAP BSD-ON: BSD 3.2 - -MCU-Tray Module Communication BSD-ON: BSD 1.8 - Power Interlock Switching (1 of 2) I/F mismatch between the IOT and the Tray Module was detected. BSD-ON: BSD 1.9 - Power Interlock Switching (2 of 2) NOTE: When turning the power OFF, turn OFF the power switch first and then the main power...
Page 808 077-301 L/H Cover Interlock Open RAP 077-305 Tray Module L/H Cover Open RAP BSD-ON: BSD 1.8 - Power Interlock Switching (1 of 2) BSD-ON: BSD 1.8 - Power Interlock Switching (1 of 2) The L/H Cover is open. The Tray Module L/H Cover is open. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 809 077-307 Duplex Cover Open RAP 077-308 L/H Upper Cover Open RAP BSD-ON: BSD 1.8 - Power Interlock Switching (1 of 2) BSD-ON: BSD 1.8 - Power Interlock Switching (1 of 2) The Duplex Cover is open. The L/H High Cover is open. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 810 077-309 L/H Lower Cover Open RAP 077-314 P/H Module Logic Fail RAP BSD-ON: BSD 1.8 - Power Interlock Switching (1 of 2) BSD-ON: BSD 3.2 - -MCU-Tray Module Communication The L/H Low Cover is open. A fatal error was detected in the Tray Module. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 811 077-900 Registration Sensor Static Jam RAP 077-901 Exit Sensor 1 Static Jam RAP BSD-ON: BSD 8.5 - Registration BSD-ON: BSD 10.2 - Fusing When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Registration Sensor detected interlocks were closed (all interlocks including options), the Fuser Exit Sensor detected paper.
Page 812 077-902 Exit Sensor 2 Static Jam RAP 077-907 Duplex Sensor Static Jam RAP BSD-ON: BSD 10.3 - Exit Transportation BSD-ON: BSD 10. 5 - Duplex When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Exit 2 Sensor detected paper.
Page 813 078-100Tray 6 (HCF) Pre Misfeed RAP • The Tray 6 In Sensor failure: Component Control [078-204] CW 10.1) • The connection between the Tray 2 Pre Feed Sensor PF61 and the HCF PWB PF02 for BSD-ON: BSD 7.10 - HCF (Tray 6) Paper Stacking open circuit, short circuit, and poor contact Reload the machine software 16).
Page 814 078-101 HCF to Feed Out Sensor Fault RAP • HCF and IOT for a poor docking • HCF Transport Belt for poor tension BSD-ON: BSD 8.2 - IOT Paper Transportation • HCF Transport Roll for dirt/paper particles/wear/a poor rotation BSD-ON: BSD 8.4 - Tandem Tray Module Takeaway Drive •...
Page 815 078-102 HCF to Registration Sensor Fault RAP • MCU PWB 18.2) BSD-ON: BSD 8.4 - Tandem Tray Module Takeaway Drive Check the following: • Takeaway Rolls 1 and 2 and 3 for dirt/paper particles/wear/a poor rotation BSD-ON: BSD 8.5 - Registration •...
Page 816 078-104 HCF Feed Out Sensor Fault RAP 078-216 Logic Failure RAP BSD-ON: 8.7 HCF (Tray 6) Paper Transportation BSD-ON: BSD 3.10 - MCU-HCF Communications The paper transported from HCF did not turn on the Tray 6 Feed Out Sensor within the speci- Cannot read from and/or write to the NVM in HCF Module.
Page 817 078-250 HCF Lift Fault RAP There is approx. +5VDC from PF/JF 02 pin 3 to GND. BSD-ON: BSD 7.10 - HCF (Tray 6) Paper Stacking Replace the HCF PWB 10.8). HCF Tray Lift failure. The Tray 6 Level Sensor does not turn ON within the specified time after Monitor the voltage between PF/JF62-2 (+) and GND (-) while you activate the actuator the trays were inserted.
Page 818 078-300 HCF Top Cover Interlock Open RAP 078-301 HCF Docking interlock Open RAP BSD-ON: BSD 1.7 - DC Power Distribution (options) BSD-ON: BSD 1.11 - HCF Power Distribution BSD-ON: BSD 1.11 - HCF Power Distribution HCF Docking Interlock Open. The HCF and the IOT were undocked. The HCF Top Cover Interlock is open.
Page 819 078-900 Tray 6 (HCF) Feed Out Sensor Static Jam RAP BSD-ON: 8.7 HCF (Tray 6) Paper Transportation When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Tray 6 Feed Out Sensor detected paper.
Page 820 091-313 CRUM ASIC Communication Fail RAP 091-314 Fuser Fan Fault RAP BSD-ON: BSD 9.1 - CRU Life Control BSD-ON: BSD 9.1 - CRU Life Control Communication error between CPU of the MCU PWB and ASIC was detected. Fan (for air exhaust around the Fuser) rotation failure. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power Procedure switch.
Page 821 091-401 Drum Cartridge Near Life RAP 091-402 Drum Cartridge Life Over RAP It was detected that the replacement timing for Drum is closer than Pre Near. Drum has reached the end of its life span. Procedure Procedure The Drum needs to be replaced soon. Replace the Drum 8.1) as required.
Page 822 091-406 Drum Cartridge Pre Near Life RAP 091-600 Temperature Sensor Fail RAP It was detected that the replacement timing for Drum is closer than Near. BSD-ON: BSD 9.4 - Transfer Procedure Environment Temp Sensor failure. The Drum needs to be replaced soon. Replace the Drum 8.1) as required.
Page 823 091-600 Humidity Sensor Fail RAP 091-912 Drum Cartridge Life End RAP BSD-ON: BSD 9.4 - Transfer BSD-ON: BSD 9.1 - CRU Life Control Environment Humidity Sensor failure. Drum Not In Position. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power Procedure switch.
Page 824 091-913 Drum Cartridge Life End RAP 091-914 Drum CRUM Communication Fail RAP BSD-ON: BSD 9.1 - CRU Life Control BSD-ON: BSD 9.1 - CRU Life Control Drum has reached the end of its life span. Communication failure with Drum was detected. Procedure Procedure Replace the Drum...
Page 825 091-915 Drum CRUM Data Broken RAP 091-916 Drum CRUM Data Mismatch RAP BSD-ON: BSD 9.1 - CRU Life Control BSD-ON: BSD 9.1 - CRU Life Control The system detected that the data written to the Drum and the data read from the Drum (K) do Incorrect authentication area data was detected in Drum.
Page 826 091-921 Drum CRUM Not In Position RAP BSD-ON: BSD 9.1 - CRU Life Control The Drum is not in the proper position (loose CRUM). Procedure Remove and reinstall the Drum. Polish the connection terminals between the Drum CRUM PWB and the Drum CRUM PWB with dry cloth.
Page 827 092-315 ATC Fail RAP 092-323 Dispense Fail RAP BSD-ON: BSD 9.3 - Development and Toner Dispense Control BSD-ON: BSD 9.3 - Development and Toner Dispense Control The frequency at which the ATC Average Fail or the ATC Amplitude Fail has been occurring Toner Cartridge becomes Empty despite less use of Toner amount.
Page 828 092-656 ATC Average Fail RAP 092-660 ATC Amplitude Fail RAP BSD-ON: BSD 9.3 - Development and Toner Dispense Control BSD-ON: BSD 9.3 - Development and Toner Dispense Control The average measured value of ATC Sensor is out of the range of appropriate values. (This is The difference between the maximum and minimum values in the ATC Sensor measurement a hidden failure.
Page 829 093-400 Toner Cartridge Near Empty RAP 093-406 Toner Cartridge Pre Near Empty RAP It was detected that the replacement timing for Toner Cartridge is closer than Pre Near. It was detected that the Toner Cartridge needs to be replaced soon. Procedure Procedure The Toner Cartridge needs to be replaced soon.
Page 830: Toner Cartridge Empty
093-912 Toner Cartridge Empty 093-916 Toner CRUM Not In Position RAP The Toner Cartridge Empty state was detected. BSD-ON: BSD 9.1 - CRU Life Control Procedure The Toner CRUM is not in the proper position. Replace the Toner Cartridge. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
Page 831 093-924 Toner K CRUM Communication Fail RAP 093-925 Toner CRUM Data Broken RAP BSD-ON: BSD 9.1 - CRU Life Control BSD-ON: BSD 9.1 - CRU Life Control Communication failure with Toner CRUM was detected. The system detected that the data written to the Toner CRUM and the data read from the Toner CRUM do not match.
Page 832 • The connection terminals between the Toner Cartridge CRUM PWB and the Toner 093-926 Toner CRUM Data Mismatch Fail RAP CRUM PWB for damage and foreign substances BSD-ON: BSD 9.1 - CRU Life Control • The Toner Cartridge for improper installation If no problems are found, replace the following parts in sequence: Incorrect authentication area data was detected in the Toner CRUM.
Page 833 • The connection terminals between the Toner Cartridge CRUM PWB and the Toner 093-956 Dev Install Mode Fail RAP CRUM PWB for damage and foreign substances BSD-ON: BSD 9.1 - CRU Life Control • The Toner Cartridge for improper installation If no problems are found, replace the following parts in sequence: In the Install Developer mode after the installation of the Xerographic Cartridge, no picture is •...
Page 834 093-959 Dev Install Times Over Fail RAP The number of Developer installation mode executions has exceeded the upper limit. Procedure Replace the Xerographic Cartridge Status Indicator RAPs Initial Issue 07/2011 093-959 2-838 WorkCentre 5335 Family Service Documentation BUS Updated 12/2011...
Page 835 094-315 BTR Illegal output BSD-ON: BSD 9.4 - Transfer BTR output is implemented while Drum Motor is stopped Initial Actions Switch the power off then on Procedure If the problem is still present, reload system software 16) If the problem persists, replace the MCU PWB 18.2) .
Page 836 102-311 USB Dongle Access Fault 102-312 USB Dongle Illegal MAC Address Fault Initial Actions Initial Actions Switch the Power Off then On. Switch the Power Off then On. Connect the Dongle to the Front panel USB port and retry Connect the Dongle to the Front panel USB port and retry Verify that the correct Dongle is present Verify that the correct Dongle is present Procedure...
Page 837 102-313 USB Dongle Illegal IOT Speed Key Fault 102-314 USB Dongle IOT Speed Setting Fault Initial Actions Initial Actions Switch the Power Off then On. Switch the Power Off then On. Connect the Dongle to the Front panel USB port and retry Connect the Dongle to the Front panel USB port and retry Verify that the correct Dongle is present Verify that the correct Dongle is present...
Page 838 102-315 USB Dongle SW Key Setting Fault 102-316 USB Dongle Country Code Setting Fault Initial Actions Initial Actions Switch the Power Off then On. Switch the Power Off then On. Connect the Dongle to the Front panel USB port and retry Connect the Dongle to the Front panel USB port and retry Verify that the correct Dongle is present Verify that the correct Dongle is present...
Page 839 102-317 USB Dongle PagePack Setting Fault 102-318 USB Dongle Country Code Setting Fault Initial Actions Initial Actions Switch the Power Off then On. Switch the Power Off then On. Connect the Dongle to the Front panel USB port and retry Connect the Dongle to the Front panel USB port and retry Verify that the correct Dongle is present Verify that the correct Dongle is present...
Page 840 102-319 Dongle NVM List Setting Fault 102-356 EWS Soft Fail RAP Initial Actions Fatal error related to the EWS. A problem occurred during software processing, and process- ing could no longer continue. Switch the Power Off then On. Procedure Connect the Dongle to the Front panel USB port and retry •...
Page 841 116-210 Media Reader Fatal Error RAP 116-211 MediaReader Cable Disconnected RAP When this error is detected in OSDD. Service Fail. [Media Reader] Connection Cable Disconnected. This error was detected in the OSDD. Initial Actions Procedure Power Off/On Check the USB Cable connection with the power OFF. If the problem persists, refer to the following to repair it.
Page 842 116-212 MediaLib SW Logic Fail RAP 116-220 Transition to Download Mode Download RAP Initialization Failure Service Fail. [Media Reader] MediaLib SW Logic Fail. MediaLib internal logic error has occurred. Service Fail. Download failed to initialize when transitioning to Download Mode. (During Nor- mal Mode or Forced Download Mode).
Page 843 116-312 HDD Encrypt Key RAP 116-313 HDD Encrypt Setup RAP An error in the HDD encryption key is detected during boot. The encryption key is set up but the HDD is not encrypted. Initial Actions Procedure Power Off/On • Change NVM location 700-448 to “0” to enable encryption. Exit diagnostics to reboot the machine.
Page 844 116-314 Ethernet Address RAP 116-315 System Memory DIMM R/W Check RAP An Ethernet address error is detected. An error is detected during the Read/Write operation of the System Memory DIMM. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure •...
Page 845 116-316 ESS RAM DIMM R/W Check RAP 116-317 Standard ROM DIMM Check Fail RAP An error is detected during the Read/Write operation of the ESS RAM DIMM. An error is detected when the ESS ROM ESS ROM DIMM was checked. Initial Actions Initial Actions Power Off/On...
Page 846 116-318 ESS ROM DIMM Check RAP 116-319 Controller UI Configuration RAP An error is detected when the option ROM DIMM was checked. There is a configuration mismatch between the Controller ROM and the UI. Initial Actions Procedure Power Off/On • If the Controller or UI was just serviced, check the electrical connections.
Page 847 116-321 System Software RAP 116-322 WebDAV S/W Fail RAP An internal controller error shut down the processor. Due to an error in software processing, subsequent processes cannot be performed. Initial Actions Procedure Power Off/On • Power Off/On • Ensure that the customer is programming a job within the parameters of the machine uti- Procedure lizing the UI.
Page 848 116-323 ESS NVRAM R/W Check RAP 116-324 System Controller RAP An error is detected during the ESS PWB NVM Read/Write Check. An exceptional Controller error shut down the processor. A fatal software exception error has occurred in the ESS PWB 35.2).
Page 849 116-325 ESS Fan RAP 116-328 L2 Cache Fail RAP The ESS fan failed. A failure was detected in the Level 2 Cache built in the CPU. Procedure Initial Actions Turn the power OFF then ON. Replace the ESS fan 35.2). Power Off/On Procedure •...
Page 850 116-329 Serial Software RAP 116-330 HDD File System RAP A system call error related to the Serial I/F was detected. The HDD Check detected an error during power on or the HDD is not formatted. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure...
Page 851 116-331 Invalid Log Information RAP 116-332 ESS Standard ROM RAP A log error is detected. An error is detected in the ESS Built-In Standard ROM. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Check the HDD electrical connections 35.2).
Page 852 116-333 LocalTalk Software RAP 116-334 ESS NVM Data Compare Fail RAP Due to an error in software processing, subsequent processes cannot be performed. System Cont detects ESS-NVM with factory settings is installed] or [Illegal ESS-NVM data is occurring]. Initial Actions Procedure Power Off/On •...
Page 853 116-336 Redirector HD Fail RAP 116-337 SNTP Software RAP A failure is detected during HDD access An error in SNTP (Simple Network Transfer Processing) caused an internal shutdown. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Check the HDD electrical connections 35.2).
Page 854 116-338 JBA RAP 116-339 JBA No HD RAP A JBA (Job Based Accounting) processing error caused an internal shutdown. When the JBA is started up, the HDD is not installed. Initial Actions Procedure Power Off/On • Check the HDD electrical connections 35.2).
Page 855 116-340 Memory Not Enough RAP 116-341 ROM Version RAP Insufficient memory was detected during initialization. A PS option requiring an additional [ROM DIMM Version Mismatch] memory was installed but memory was not added. Versions of the multiple ROM DIMMs installed are incorrect. An invalid combination of ROM DIMMs are installed.
Page 856 116-342 SESAMi Manager Fail RAP 116-343 Main PWB IC RAP An internal shutdown occurred due to an error in processing SNMP (Simple Network Manage- An error is detected in the IC in the ESS PWB. ment Protocol). Initial Actions Initial Actions Power Off/On Power Off/On Procedure...
Page 857 116-346 Formatter RAP 116-348 Redirector RAP Errors are detected by the Formatter. A system function recall error is detected by the Redirector. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Ensure that the customer is programming a job within the parameters of the machine uti- •...
Page 858 116-349 SIF Fail to Call Pflite RAP 116-350 AppleTalk Software RAP An error occurred calling the Pflite function using the SIF. An internal shutdown occurred after an AppleTalk processing error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure •...
Page 859 116-351 Ether Talk Software RAP 116-352 NetWare Software RAP An internal shutdown occurred after an Ether Talk processing error. An internal shutdown occurred after a NetWare processing error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Change the system data 700-530 to "0" and disable the automatic startup boot operation •...
Page 860 116-353 HDD Mechanical RAP 116-354 HDD Product RAP The HDD was not booted due to a mechanical HDD failure detected on booting. The HDD was not started up due to a Product Code error detected in the HDD on booting. It is possible that the HDD had been formatted by the M/C of a different product.
Page 861 116-355 Agent Software RAP 116-356 HDD Format RAP An internal shutdown occurred after an SNMP (Simple Network Management Protocol) pro- The M/C was not started up due to an insufficient HDD capacity error detected during HDD for- cessing error. matting. Initial Actions Initial Actions Power Off/On...
Page 862 116-357 PostScript RAP 116-358 Salutation Software RAP Due to an error in software processing, subsequent processes cannot be performed. An internal shutdown occurred after a Salutation processing error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Remove and re-install or replace the System Memory and Page Memory DIMMs •...
Page 863 116-359 PLW Fatal Error RAP 116-360 SMB Software RAP PLW software fail. An internal shutdown occurred after a SMB (Server Message Block) processing error. Initial Actions Initial Actions Power Off/On, and check for reproducibility. Power Off/On Procedure Procedure • Refer to the Error History Report. If the same failure occurs frequently, perform the Long- •...
Page 864 116-361 Spool HDD RAP 116-362 SSDP Software RAP The controller spool detected an error during HDD access. An internal shutdown occurred after an SSDP (Simple Service Discovery Protocol) processing error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure •...
Page 865 116-363 BMLinkS/Print Service Software RAP 116-364 Timer RAP An internal shutdown occurred after an SNMP processing error. A timer failure is detected in the ESS PWB. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Change the system data 700-530 to "0" and disable the automatic startup boot operation Check the connection of each ESS PWB connector.
Page 866 116-365 Spool RAP 116-366 Software Report RAP An internal shutdown occurred after an SPL processing error. An internal shutdown occurred after a reporting error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Check the HDD electrical connections 35.2).
Page 867 116-367 Parallel IF Software RAP 116-368 Dump Print RAP An internal shutdown occurred after a processing error. An internal shutdown occurred after a processing error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Change the system data 700-530 to "0" and disable the automatic startup boot operation •...
Page 868 116-370 XJCL RAP 116-371 PCL Decomposer Software RAP An internal shutdown occurred after a XJCL (X Job Control Language) processing error. An internal shutdown occurred after a PCL (Printer Command Language) processing error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure •...
Page 869 116-372 Formatter RAP 116-373 Dynamic DNS Software RAP An internal shutdown occurred after a processing error. An internal shutdown occurred after a DDNS (Dynamic Domain Name System) processing error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Remove and re-install or replace the System Memory and Page Memory DIMMs 35.2).
Page 870 116-374 Auto Switch RAP 116-375 Formatter RAP An internal shutdown occurred after a processing error. A response such as system function recall error is detected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Ensure that the customer is programming a job within the parameters of the machine uti- •...
Page 871 116-376 Port 9100 Software RAP 116-377 Video DMA RAP An internal shutdown occurred after a processing error. A Video DMA (Direct Memory Access) failure is detected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Change the system data 700-530 to "0" and disable the automatic startup boot operation •...
Page 872 116-378 MCR Software RAP 116-379 MCC Software RAP Fatal error of MCR (Mail Contents Requester). An internal shutdown occurred after an MCC processing error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Change the system data 700-530 to "0" and disable the automatic startup boot operation •...
Page 873 116-380 ESS Font ROM DIMM RAP 116-381 ABL Initialize RAP BSD-ON: BSD 16.1 - ESS Corrupted data is detected in the ABL (Address Book Library). BSD-ON: BSD 34.1 - FAX Initial Actions Power Off/On An error is detected when the Font ROM DIMM was checked. Procedure Initial Actions Check the connection of each ESS PWB connector.
Page 874 116-382 ABL Initialize RAP 116-383 PIT Lib Failure RAP HDD access by the ABL (Address Book Library) failed. PIT Lib Failure. Initial Actions Initial Actions Power Off/On Power Off/On Set ChainLink 790-664 to 0. It was detected that the Image Extension Kit (Ama + toto board) was not installed on the ESS PWB 35.2) during job execution.
Page 875 116-384 DCS Fatal Error RAP 116-385 IDC Software RAP DCS-related fatal error. An internal shutdown occurred after an IDC (scripting language) processing error. Due to an error in software processing, subsequent processes cannot be performed. Initial Actions Power Off/On Initial Actions Power Off/On Procedure •...
Page 876 116-386 FAX Cable Insertion Error RAP 116-388 HD Not Installed RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 16.1 - ESS Incorrect USB port used for FAX. BSD-ON: BSD 34.1 - FAX Procedure The system detected that the HDD was not installed, even though the system configura- tion (with Fax and Finisher) requires a HDD.
Page 877 116-389 RAM Install RAP 116-390 ROM NVM Mismatch RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The control logic detected that the required RAM capacity is not installed or available. Incompatible versions of the standard ROM and NVM are detected.
Page 878 116-391 Country Code RAP 116-392 ROM DIMM Machine Code Check Fail RAP An illegal country code is set. BSD-ON: BSD 16.1 - ESS When the machine is turned on and started (or also rebooted), nation info, territory code BSD-ON: BSD 34.1 - FAX and paper size group kept in SEEP-ROM are checked.
Page 879 116-393 AAA Manager Fatal Error RAP 116-394 AAA Manager Settings Failure RAP AAA software failure. Abnormal authentication mode and accounting mode settings detected during AAA Manager boot sequence. Procedure Procedure Upgrade to the latest version. 16). Upgrade to the latest version. 16).
Page 880 116-395 USB Software RAP 116-396 FIPS140 Self-Test Fail There is an internal shutdown due to a USB (Universal Serial Bus) related error. Failure detected during FIPS140 module self-test at booting Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure •...
Page 881 116-397 AAAmgr illegal setting area coverage threshold 116-399 Initialization RAP The Plain Total Color Judge Threshold setting is wrong. BSD-ON: BSD 16.1 - ESS When the condition below is met in setting system data values in boot sequence: BSD-ON: BSD 34.1 - FAX 720-061(threshold B) <= 720-060(threshold A) Initialization exceeded 10 minutes.
Page 882 116-700 Image Expansion Kit Insufficient Memory RAP 116-701 Memory Duplex RAP Image Expansion Kit has insufficient memory. BSD-ON: BSD 16.1 - ESS Procedure BSD-ON: BSD 34.1 - FAX NOTE: When the system data (Log or Image Creation Guarantee Level) is set to Low, the One-page data was printed on multiple pages during 2-Sided Print (The title with two or more Image Extension Kit has insufficient memory.
Page 883 116-702 Substitute Font RAP 116-703 PostScript Language RAP The print function is using a substitute font. There is an error in PostScript grammar interpretation or language interpretation. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Install an appropriate Font ROM. •...
Page 884 116-704 Media Reader: No Media RAP 116-705 Media Reader: Format Error RAP Media is not inserted or is inserted incorrectly. Media Reader format error detected while no job is present. Procedure The MediaLib detected this error while performing the operation that requires access to media. Inform the customer that no media is inserted.
Page 885 116-706 Media Reader: File Attribute Read Error RAP 116-707 Media Reader: Image File Read Error RAP Media Reader format error detected while no job is present. Media Reader image file read error detected while no job is present. The MediaLib detected this error while performing the operation that requires access to media. The MediaLib detected this error while performing the operation that requires access to Media.
Page 886 116-708 Media Reader: File Attribute Read Error RAP 116-709 Media Reader: File Attribute Read Error RAP File Attribute Retrieval Error Image File Retrieval Error The MediaLib detected this error while performing the operation that requires access to Media. The MediaLib detected this error while performing the operation that requires access to Media. Procedure Procedure Check the contents in the Media from the PC.
Page 887 116-710 HP-GL/2 Memory Overflow RAP 116-711 PLW Form Merge Error RAP HP-GL/2 Memory Overflow Form Overlay is impossible because the size and orientation of the PLW form's drawing is dif- ferent from that of the paper. Procedure Procedure Increase HP-GL spool size or mount HDD. Ask customer to check setups so that the paper is the same size and orientation as the overlay.
Page 888 116-712 PLW Form Memory Shortage RAP 116-713 HDD Job Full RAP PLW form/logo data cannot be registered due to capacity shortage of RAM or hard disk free BSD-ON: BSD 16.1 - ESS space. BSD-ON: BSD 34.1 - FAX Procedure The job output was split into batches when HDD capacity was reached. Ask customer to check the registered forms/logos using the Operation Panel utility, delete the unnecessary forms/logos.
Page 889 116-714 HP-GL/2 Command RAP 116-715 PLW Form Registration Error RAP BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 16.1 - ESS BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a command error in the HP-GL/2 (Hewlett Packard printer control language) PLW form cannot be registered due to limitation of the number of forms that can be registered.
Page 890 116-716 Media Reader: Corrupt or Missing Media File RAP 116-717 Media Reader: Media File Read Error RAP The MediaLib detected this error while performing the operation that requires access to Media. New execution request Cannot Be Received. Procedure Initial Actions Check the contents in the Media from the PC.
Page 891 116-718 PLW Form Overlay Error RAP 116-719 XPIF Parameter Cancelled RAP Designated form is not registered. The device was instructed to execute a function it did not support. Initial Actions The device was instructed to execute a function or a combination of functions that it was not ready to execute.
Page 892 116-720 PCL Memory RAP 116-725 Image Log Data Insufficient Disk Space RAP The PCL Printer Control Language) Memory capacity is insufficient. BSD-ON: BSD 16.1 - ESS Initial Actions BSD-ON: BSD 34.1 - FAX Power Off/On Disk full occurs in Image Log area. Procedure Initial Actions Do not start up the ports that are unnecessary.
Page 893 116-737 ART User Defined Area Shortage RAP 116-738 Overlay Size Orientation RAP BSD-ON:BSD 16.1 - ESS The drawing size/orientation of the form is different from the size/orientation of the paper. BSD-ON:BSD 34.1 - FAX Procedure Ask customer to check setups so that the paper is the same size and orientation as the overlay. User-defined data (external character, pattern) cannot be registered with ART due to RAM capacity shortage.
Page 894 116-739 Form/Logo Capacity RAP 116-740 Arithmetic RAP BSD-ON: BSD 16.1 - ESS The number calculated in the interpreter exceeded the limit value. BSD-ON: BSD 34.1 - FAX Initial Actions Power Off/On Form/logo registration was not possible because of insufficient RAM disk or HDD capacity. Procedure Initial Actions Upgrade the driver.
Page 895 116-741 Maximum Forms Data Register RAP 116-742 Max Logo Registered RAP The large quantity of forms put a limit on form data registration. The number of logo data registrations is exceeded. Initial Actions Procedure Power Off/On Ask customer to check the registered logos using the UI utility and delete any unused logos. If the problem persists delete logos that are not required by the print job.
Page 896 116-743 Form/Logo Size Overflow RAP 116-745 ART Command Error RAP The received data (form/logo) exceeds the registered buffer size. Decomposer checks grammar error and excess of various limit values during decomposing. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to increase the size of the Form Registration Area using the UI.
Page 897 116-746 Selected Form RAP 116-747 Invalid Page Margin RAP The selected form is not registered. Subtracting the paper margin from the valid coordinate area results in a negative value. Procedure Procedure Ask customer to use a registered form or register the required form. Ask customer to reset the margins setup.
Page 898 116-748 Page Image Data RAP 116-749 PostScript Font RAP Drawing data does not exist in the page data. The specified font is not found in the ROM or the HDD. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure Ask customer to cancel and rerun the job.
Page 899 116-750 Banner Sheet Cancelled RAP 116-752 Print Job Ticket Description Warning RAP Banner Sheet cancelled. PDF Print Job Ticket description warning. Procedure When a user instructs to print from an application that directly sends PDF, such as "ContentsBridge2005", the machine received the print job ticket sent together with the Set the Banner Sheet Feed Tray to normal status (see “Detected when”), or change Banner PDF but the job ticket data includes "printing instructions that are not supported by the sheet feed tray.
Page 900 116-771 Invalid JBIG Parameter DL Fixed RAP 116-772 Invalid JBIG Parameter D Fixed RAP An incorrect JBIG parameter DL was automatically corrected. An incorrect JBIG parameter D was automatically corrected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure No action necessary.
Page 901 116-773 Invalid JBIG Parameter P Fixed RAP 116-774 Invalid JBIG Parameter YD Fixed RAP An incorrect JBIG parameter P was automatically corrected. An incorrect JBIG parameter YD was automatically corrected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure No action necessary.
Page 902 116-775 Invalid JBIG Parameter L0 Fixed RAP 116-776 Invalid JBIG Parameter MX Fixed RAP An incorrect JBIG parameter LO was automatically corrected. An incorrect JBIG parameter MX was automatically corrected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure No action necessary.
Page 903 116-777 Invalid JBIG Parameter MY Fixed RAP 116-778 Invalid JBIG Par VLength Fixed RAP An incorrect JBIG parameter MY was automatically corrected. An incorrect JBIG parameter VLENGTH was automatically corrected. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure No action necessary.
Page 904 116-780 Attached Document RAP 116-790 Stapling Canceled RAP (Integrated Finisher) There was an error in the document attached to the E-mail to XXX. BSD-ON: BSD 12.5 - Integrated Finisher Staple Control Initial Actions When Staple was specified, there were no staples. Power Off/On If the operator stops a FAX/Internet FAX Mailbox received documents print, cancel one of the lead Stapler and print.
Page 905 116-790 Stapling Canceled RAP (Finisher LX) BSD-ON: BSD 12.21 - Office Finisher LX Staple Control When Staple was specified, there were no staples. If the operator stops a FAX/Internet FAX Mailbox received documents print, cancel one of the lead Stapler and print. If 1.
Page 906 117-310 WSD Scan S/W Fail 117-316 Contract Manager Software Fail A problem occurred in the processing of WSD Scan Service Software, causing the processing When the Contract Manager is running, it can no longer perform task control due to software to discontinue after that.
Page 907 117-317 Contract Manager PPP_contract Finishing Fail 117-318 Contract Manager PPP DC Command Fail The Contract Manager detected that the PagePackPIN contract has ended. The Contract Manager detected that the DC command write that was performed at the end of a PPP contract has failed.
Page 908 117-325 Contract Manager RTC Hardware Fail 117-326 ESS NVRAM SW Access Fail Failed to obtain RTC timer value due to hardware problem in the contract function When acessing the NVRAM data during start up or operation, a software malfunction where the software parameters detected by the OSDD is mismatched, etc.
Page 909 117-330 XBDS Soft Fail XBDS-related Fatal Error. A problem has occurred in the software processing and it is unable to continue with the subsequent processes. Procedure Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring.
Page 910 118-310 IPSEC Internal Fail RAP An internal error was detected during initialization of the IPSEC. Procedure Turn the power OFF then ON. Initial Issue Status Indicator RAPs 07/2011 118-310 WorkCentre 5335 Family Service Documentation 2-917 BUS Updated 12/2011...
Page 911 121-316 FDI / Secure Access Conflict RAP 121-318 Auth/Account Settings Is Not Supported RAP SysR. Prohibited Combination of FDI Accessory Connection and Secure Access Authentica- SysR. Auth/Account Settings Is Not Supported. tion. The Accessory is connected and the authentication method is set to Secure Access. Because Secure Access itself is an alternate method for IC Card authentication of EPA con- When (1) or (2) in the following is met: nection, there is no meaning to install both.
Page 912 121-333 FDI-ESS Communication Fail 121-334 FDI Login Fail RAP BSD-ON: BSD 3.7 - ESS-FDI Communication BSD-ON: BSD 3.7 - ESS-FDI Communication Transmission between the FDI and the machine failed. System Fail. Verification of the login information in WAKE UP ANSWER resulted in an error. Initial Actions Procedure This fault typically appears if the Foreign Device Interface (FDI) has been installed then subse-...
Page 913 121-335 FDI Wake Up Answer Fail RAP 121-336 Unknown Accessory RAP BSD-ON: BSD 3.7 - ESS-FDI Communication BSD-ON: BSD 3.7 - ESS-FDI Communication System Fail. The WAKE UP ANSWER cannot be received. System Fail. Accessories type unknown. The accessory type was unknown in WAKE UP ANSWER.
Page 914 121-337 Accessory Self Diag Fail RAP 121-338 FDI Answer Time Out RAP BSD-ON: BSD 3.7 - ESS-FDI Communication BSD-ON: BSD 3.7 - ESS-FDI Communication System Fail. Accessories self-diagnostic result error. Self-diagnostic of the accessories in System Fail. FDI - Answer Timeout. Answers other than WAKE UP ANSWER from the FDI WAKE UP ANSWER resulted in an error.
Page 915 121-339 Price Table Error RAP 121-340 EP Accessory Miss Match RAP BSD-ON: BSD 3.7 - ESS-FDI Communication BSD-ON: BSD 3.7 - ESS-FDI Communication System Fail. Unit price table error. Detection Condition (1): When the M/C is running, a notifica- System Fail. FDI - Accessories Form Mismatch. The combination of accessories that are tion is issued from the Coin Kit indicating that the price data in the Coin Kit has been changed.
Page 916 121-350 FDI Logic Fail RAP 121-370 FDI Unexpected Error RAP BSD-ON: BSD 3.7 - ESS-FDI Communication BSD-ON: BSD 3.7 - ESS-FDI Communication System Fail. FDI - Unexpected Error. Due to an error in software processing, subsequent pro- BSD-ON: BSD 34.1 - FAX cesses cannot be performed.
Page 917 123-207 Communication Manager Target RAP 123-209 Controller UI Communication RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication A mailbox operations value is incorrect.
Page 918 123-310 Send Queue RAP 123-311 Receive Queue RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The upper limit of the processing capability for sending data from the UI to the Controller was The data received from the Controller exceeded the upper limit of the processing capability in exceeded.
Page 919 123-312 Diag Mode Change Fail (Punch Unit Type Set) 123-317 Receive Message Queue RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The data received from the Controller exceeded the upper limit of the processing capability in the UI.
Page 920 123-318 Receive Finish Queue RAP 123-320 NVM Initialized for FCW Composition RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The data received from the Controller exceeded the upper limit of the processing capability in Automatic recovery with detection of incorrect value in system data area that is not compatible the UI.
Page 921 123-322 UI Target RAP 123-323 UI Address RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication Serial transmission failed. Serial transmission failed.
Page 922 123-325 Object Creation RAP 123-326 Memory Overflow RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The specified object could not be created due to UI software failure and a setting or specifica- The UI software failed and memory capacity is exceeded.
Page 923 123-327 Button Overflow RAP 123-328 UI Internal Range RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed and memory requirements exceeded the upper limit. UI software failure and a coordinate value outside the range of the display screen is detected.
Page 924 123-329 UI Coordinates RAP 123-332 I/F Fail (Invalid Parameter CP) RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication UI software failure and a coordinate value that cannot be displayed is detected.
Page 925 123-333 Interface Communication RAP 123-337 Frame Data RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The system detected that transmission with the Control Panel could not be established. The UI software failed and an incorrect data type value is detected.
Page 926 123-341 Event Queue RAP 123-342 Event Queue RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed with a full event queue. The UI software failed with an empty queue.
Page 927 123-343 Invalid Class RAP 123-344 Invalid Type RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed. The UI software failed.
Page 928 123-345 Timer Queue Full RAP 123-346 Invalid Timer Number RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed an event timer.
Page 929 123-352 Sys EEPROM Read Error (UI-Panel) RAP 123-353 UI Cable Connect Error (UI-Panel) RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication SysR.
Page 930 123-354 Decrease in 24V Error (UI-Panel) RAP 123-355 Decrease in 5V Error (UI-Panel) RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication 24V Power Drop Detected error (UI-Panel).
Page 931 123-357 Sys EEPROM Write Error (UI-Panel) RAP 123-358 Log EEPROM Write Error (UI-Panel) RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication SysR.
Page 932 123-362 No Object (UI-Panel) RAP 123-368 UI Memory RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication System Fail. No Object. UI SW failure in the ESS PWB. There is insufficient memory or the connection failed.
Page 933 123-369 Interface Value RAP 123-370 Interface Length RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed with an invalid interface value. There is an error in the parameter sent from the Controller.
Page 934 123-371 Interface Parameter RAP 123-372 Interface Sequence RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication There is an error in the parameter sent from the Controller. The initialization command from the Controller was not sent within the specified time.
Page 935 123-373 Channel RAP 123-374 User Job ID RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication There is an error in the channel sent from the Controller. There is an error in the Job ID parameter sent from the Controller.
Page 936 123-375 Internal Resource RAP 123-376 Internal Memory RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed. The UI software failed.
Page 937 123-377 UI Timer RAP 123-378 Interface Format RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed. There is an error in the data format sent from the Controller.
Page 938 123-379 Dispatch RAP 123-380 Copy Interface RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed. The UI software failed.
Page 939 123-381 Fax Interface RAP 123-382 Scanner Interface RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed. The UI software failed.
Page 940 123-383 Report Interface RAP 123-384 Server Access RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed. The UI software failed.
Page 941 123-385 Service Object RAP 123-386 Service Object RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication There is an invalid service object overflow failure. There is an invalid service object attribute failure.
Page 942 123-387 Service Object RAP 123-388 Attribute RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication There is an invalid service object attribute failure. The UI software failed attribute control.
Page 943 123-389 UI Comparator RAP 123-390 Job Parameter RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed comparator management. The UI software failed job parameter control.
Page 944 123-391 Job Parameter RAP 123-392 Auditron RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed job parameter control. The UI software failed auditron control.
Page 945 123-393 UI Compiling RAP 123-394 File Access RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed a compiler function. The UI software failed a file access routine.
Page 946 123-395 UI NVM RAP 123-396 UI Software RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed an NVM access routine. The UI software failed.
Page 947 123-397 UI Manager RAP 123-398 Release Queue RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed. The UI software failed a full queue release.
Page 948 123-399 UI Internal RAP 123-400 Internal Interface RAP BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 2.1 - User Interface (UI) BSD-ON: BSD 3.4 - ESS - UI Communication BSD-ON: BSD 3.4 - ESS - UI Communication The UI software failed. There is insufficient memory capacity or an internal error or invalid interface sequencing or a corrupt parameter was entered.
Page 949 124-310 Product Designation RAP 124-311 Product Serial Number RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing There is an error in the product designation nomenclature. There is an error in the product serial number. Procedure Procedure •...
Page 950 124-312 Machine Codes Mismatch RAP 124-313 Serial Number RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing The machine codes do not match. The serial numbers did not match. Procedure Procedure Turn the power OFF then ON. If the problem persists, perform the following procedure to repair Turn the power OFF then ON.
Page 951 124-314 IOT Speed RAP 124-315 IOT Speed Mismatch RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing The IOT is not running at the correct speed. There is an IOT speed mismatch. Procedure Procedure Turn the power OFF then ON. If the problem persists, perform the following procedure to Execute Read/Write.
Page 952 124-316 Product Mode RAP 124-317 All Product Mode RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing There is an error in product mode of operation. There is an error in all modes of product operation. Procedure Procedure Turn the power OFF then ON.
Page 953 124-318 Product Type Software Key RAP 124-319 All Product Types Software Key RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing There is a mismatch between the software key and the type of product. There is a mismatch between the software key and any type of product. Procedure Procedure Turn the power OFF then ON.
Page 954 124-320 EEPROM RAP 124-321 Backup SRAM RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing A write error occurred in the ESS PWB EEPROM. Write error occurred in the NVM on the ESS Board. Procedure Procedure Reload software 16.
Page 955 124-322 Software Key RAP 124-323 Software Key Registration RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing There is a software key mismatch. There is a software key registration failure. Procedure Procedure Turn the power OFF then ON. If the problem persists, perform the following procedure to Turn the power OFF then ON.
Page 956 124-324 All Billings Mismatch RAP 124-325 Billing Restoration RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing All Billings Mismatch Billing counter auto repair failed. Procedure Procedure • Switch the power off, then on. If the problem still exists, go to Machine ID/Billing Data.
Page 957 124-326 IOT Speed Not Registered RAP 124-327 IOT Speed Change SW Fail RAP The IOT Speed Change Software Key has not been entered. Fatal error occurs during the speed change software enablement process. Procedure The fault could be caused by any of the following: •...
Page 958 124-328 Punch Unit User Initial Set Up RAP 124-331 ESS ROM DIMM Not Found RAP System Fail. Punch Unit User Initial Installation Screen Displayed. The notification from the System Fail. Forgotten to install the ESS ROM DIMM (Standard ROM) (deleted because Finisher indicates that the Punch Unit was detected but the punch hole configuration is unable to display).
Page 959 124-332 Contract Data Mismatch RAP 124-333 ASIC RAP System Fail. Contract data mismatch. Case where the contract data on IOT side and Controller A decompression error occurred in an ESS ASIC (Application Specific Integrated Circuit). side mismatches. Initial Actions Procedure Power Off/On Match the contract data on IOT and Controller.
Page 960 124-334 ESS ROM 1 RAP 124-335 Font ROM RAP An error was detected in ESS ROM 1. The Font ROM could not be detected. Procedure Initial Actions • Turn the power OFF then ON. If the problem persists, perform the following procedure to Power Off/On repair it.
Page 961 124-337 ESS RAM RAP 124-338 Duplicate Font ROMs RAP An error was detected in the ESS RAM. The system detected that a duplicate Font ROM is installed. Procedure Initial Actions • Turn the power OFF then ON. If the problem persists, perform the following procedure to Check that the correct ROM DIMM are installed.
Page 962 124-339 ROM DIMM Mismatch RAP 124-340 CRUM Market Fail All RAP The system detected that an incorrect ROM DIMM is installed. System Fail. All three CRUM destinations are not set (0 or different values are set). The CRUM destinations stored in three positions match but their values are not set (0). Initial Actions Procedure Check that the correct ROM DIMMs are installed, in their correct locations.
Page 963 124-341 CRUM Market Fail MCU RAP 124-342 CRUM Market Fail SYS 1 RAP System Fail. One of CRUM destinations is different from the others (IOT). One of the CRUM System Fail. One of CRUM destinations is different from the others (SYS 1). One of the CRUM destinations stored in three positions does not match (Data stored in the MCU Board does not destinations stored in three positions does not match (Data stored in the ESS PWB 35.2)
Page 964 124-343 CRUM Market Fail SYS 2 RAP 124-344 All Billings Meter Types Mismatch RAP System Fail. One of CRUM destinations is different from the others (SYS 2). One of the CRUM BSD-ON: BSD 3.8 - Electronic Billing destinations stored in three positions does not match (Data stored in the ESS PWB 35.2) does not match).
Page 965 124-345 Billing Meter Type Restoration Fail RAP 124-346 All Billing Count Types Mismatch RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing System Fail. Billing Meter Type Fail (One mismatches the others but cannot be automatically System Fail.
Page 966 124-347 Billing Count Type Restoration Fail RAP 124-348 All Modal Break Points Mismatch RAP BSD-ON: BSD 3.8 - Electronic Billing BSD-ON: BSD 3.8 - Electronic Billing System Fail. Billing Count Type Fail (One mismatches the others but cannot be automatically System Fail.
Page 967 124-349 Modal Break Point Restoration Fail RAP 124-350 CRUM OEM Fail All RAP BSD-ON: BSD 3.8 - Electronic Billing System Fail. All three CRUM OEM destinations are not set (0 or different values are set). The CRUM OEM destinations stored in three positions match but their values are not set (0). System Fail.
Page 968 124-351 CRUM OEM Fail MCU RAP 124-352 CRUM OEM Fail SYS 1 RAP System Fail. One of CRUM OEM destinations is different from the others (IOT). One of the System Fail. One of CRUM OEM destinations is different from the others (SYS 1). One of the CRUM OEM destinations stored in three positions does not match (Data stored in the MCU CRUM OEM destinations stored in three positions does not match (Data stored in the ESS Board does not match).
Page 969 124-353 CRUM OEM Fail SYS 2 RAP 124-360 CRUM Validation Fail All RAP System Fail. One of CRUM OEM destinations is different from the others (SYS 2). One of the System Fail. All three CRUM Enable/Disable settings are not set (0 or different values are set). CRUM OEM destinations stored in three positions does not match (Data stored in the ESS The CRUM Enable/Disable settings stored in three positions match but their values are not set 35.2) does not match).
Page 970 124-361 CRUM Validation Fail MCU RAP 124-362 CRUM Validation Fail SYS 1 RAP System Fail. One of CRUM Enable/Disable settings is different from the others (IOT). One of System Fail. One of CRUM Enable/Disable settings is different from the others (SYS 1). One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the MCU Board does not match).
Page 971 124-363 CRUM Validation Fail SYS 2 RAP 124-372 IOT Controller Software RAP System Fail. One of CRUM Enable/Disable settings is different from the others (SYS 2). One of Due to an error in the software of the IOT Controller, subsequent processes cannot be per- the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the formed.
Page 972 124-373 IOT Manager SW Fail RAP 124-374 IOT Controller Software RAP System Fail. IOT Manager Software Failure. An error in the IOT Manager software was Due to an error in the software of the IOT Controller, subsequent processes cannot be per- detected.
Page 973 124-380 CRUM Market Fail All (2) RAP 124-381 CRUM Market Fail MCU (2) RAP System Fail. All three CRUM destinations are not set (0 or different values are set) #Case-(2). System Fail. One of CRUM destinations is different from the others (IOT). #Case-(2). One of The CRUM destinations stored in three positions match but their values are not set (0).
Page 974 124-382 CRUM Market Fail SYS 1 (2) RAP 124-383 CRUM Market Fail SYS 2 (2) RAP System Fail. One of CRUM destinations is different from the others (SYS 1). #Case-(2). One of System Fail. One of CRUM destinations is different from the others (SYS 2). #Case-(2). One of the CRUM destinations stored in three positions does not match (Data stored in the ESS PWB the CRUM destinations stored in three positions does not match (Data stored in the ESS PWB 35.2) does not match).
Page 975 124-390 CRUM OEM Fail All (2) RAP 124-391 CRUM OEM Fail MCU (2) RAP System Fail. All three CRUM OEM destinations are not set (0 or different values are set). System Fail. One of CRUM OEM destinations is different from the others (IOT). #Case-(2). #Case-(2).
Page 976 124-392 CRUM OEM Fail SYS 1 (2) RAP 124-393 CRUM OEM Fail SYS 2 (2) RAP System Fail. One of CRUM OEM destinations is different from the others (SYS 1). #Case-(2). System Fail. One of CRUM OEM destinations is different from the others (SYS 2). #Case-(2). One of the CRUM OEM destinations stored in three positions does not match (Data stored in One of the CRUM OEM destinations stored in three positions does not match (Data stored in the ESS PWB...
Page 977 124-701 Side Tray to Center Tray RAP 124-702 Finisher Tray to Center Tray RAP The output destination was changed by the customer from the Side Tray to the Center Tray. The output destination was changed by the customer from the Finisher Tray to the Center Tray. Procedure Procedure Replace the paper with paper that can be output to Side Tray and rerun the job.
Page 978 124-705 Punching Cancelled RAP 124-706 Folding Cancelled RAP Punching Cancelled. A punch specification was deleted. Folding Cancelled. A folding specification was deleted. Procedure Procedure Repair the Punch using the proper RAP. Repair the Folder Tray using the proper RAP. Status Indicator RAPs Initial Issue 07/2011 124-705, 124-706...
Page 979 124-708 Output Tray Changed Failure RAP 124-709 Stapler Sheets Counts RAP The output tray has been changed to the Sub Tray because a failure was detected in the spec- The No. of Stapler Sheets exceeded was detected but printing was continued. ified output tray.
Page 980 124-710 Output Tray Changed from MailBoxSorter RAP The machine changed output tray from Sorter to another and continued printing. Paper that cannot be output to Mailbox Sorter was detected. (paper size and paper type). Procedure Replace the paper with paper that can be output to Mailbox Sorter and rerun the job. Status Indicator RAPs Initial Issue 07/2011...
Page 981 PSWcont Unexpected Fail RAP PSWcont Unexpected Error. PSW Cont Software Failure. Due to an error in software process- ing, subsequent processes cannot be performed. Procedure Turn the power OFF then ON. If the problem persists, perform the following procedure to repair •...
Page 982 127-310 ESR Task Fatal Error RAP 127-314 WSD Print S/W Fail RAP A fatal error occurred in ESR Task. WSD Print S/W Fail. ESS detected a Video Link error. Procedure Procedure • Turn the power OFF then ON. If the problem persists, perform the following procedure to •...
Page 983 127-315 ThinPrint S/W Fail RAP 127-320 DFE Critical Fail RAP Thin Print-related fatal error An error occurred in the connection to the DFE. Or, the DFE needs to treat the device as Sys- temFail. Primary Causes Procedure Problem occurred during software processing, and processing cannot be continued further. Take the corrective actions based on the Fault Code displayed in the DFE monitor, then reboot the system.
Page 984 127-337 Job Template HDD Write RAP 127-342 Job Template Monitor RAP There was a file access failure during internal polling or an error occurred when writing to the A system function recall error is detected. HDD Job Template sector. Initial Actions Initial Actions Power Off/On Power Off/On...
Page 985 127-353 LPD Software RAP 127-354 FTP Server Software RAP Due to a fatal error that occurred in processing related to the LPD, subsequent processes can- There is a FTP Server software failure. not be performed. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure...
Page 986 127-396 Mail I/O Software RAP 127-398 IPP Software RAP There is an error in Mail I/O processing. There is an IPP (Internet Printing Protocol) error. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure • Ask customer to cancel and rerun the job. •...
Page 987 127-399 JME Software RAP 127-700 SIP Registration Fail RAP Due to a fatal error that occurred in processing related to the JME, subsequent processes can- Warning. A failure in registering with the SIP Registration Server. An error has occurred in reg- not be performed.
Page 988 133-210 Illegal Fax Parameter RAP 133-211 Fax Parameter Value Invalid RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The parameter value is incorrect due to reasons such as excessive length. A parameter value exceeds the range or the required parameter is not sent. The required parameter is not sent.
Page 989 133-212 Fax Read Error- No Data RAP 133-213 Fax Read Error- Invalid Data RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The specified data does not exist (incorrect number or channel). Corrupted data interrupted a read on the specified data. Initial Actions The specified data cannot be read due to reasons such as the specified data is broken.
Page 990 133-214 Fax USB Initializing RAP 133-215 Fax USB Device RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Fax failed initialization. There is an error in the Fax USB interface. Initial Actions Initial Actions Power Off/On Power Off/On Procedure Procedure •...
Page 991 133-216 Fax USB Host Fatal RAP 133-217 Fax Manager Short of Memory RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a Fax/USB processing error. There is a Fax/USB processing error. Insufficient Fax Manager Memory. Initial Actions Initial Actions Power Off/On Power Off/On...
Page 992 133-218 Fax Card Message Library Short of Memory RAP 133-219 Fax Work Memory RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX There is a Fax/USB processing error. Insufficient Fax Card Message Library Memory Memory capacity reached during Fax processing. Due to insufficient memory, the system was unable to reserve the memory required for the processing.
Page 993 133-220 Fax Control Task RAP 133-221 Fax Card Boot RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An error during Fax Controller software processing caused a Fax shutdown. The FAX PWB did not respond within the specified time to boot. Procedure Procedure •...
Page 994 133-222 Fax Card does not respond RAP 133-223 Fax Card Reset RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The FAX PWB did not respond within the specified time. The controller reset when the FAX PWB did not respond. Procedure Procedure •...
Page 995 133-224 Controller ROM Fax Card ROM RAP 133-226 Country Code RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The Controller detected a version mismatch. The Controller detects an invalid country code. The code that does not provide FAX Service is set in the System Data Country Code.
Page 996 133-280 Fax Option Slot 1 Board RAP 133-281 Received unknown message RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX Failure was detected on the Fax Option Slot 1 board. Due to either a Fax Card failure or Fax A message not specified in I/F settings was received from the Fax Card.
Page 997 133-282 Fax Card Download RAP 133-283 Fax Report Mailbox RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX An FAX PWB download could not be completed when either a FAX PWB or Fax Controller soft- The Fax Report mailbox did not open. ware failure occurred.
Page 998 133-700 Staple/Punch Cancelled RAP 133-710 Tray Select Fail RAP The Controller cancelled the Staple/Punch operation due to staple relationship with the print When printing Fax-received documents, it was performed via the Bypass tray since the paper, or during data format processing for fax receive document printing in the Controller. selected tray cannot be used for Fax.
Page 999 134-210 Fax Controller Parameter RAP 134-211 FAX PWB RAP BSD-ON: BSD 34.1 - FAX BSD-ON: BSD 34.1 - FAX The parameter value is incorrect or the required parameter is not sent. A failure is detected on the Fax PWB. Initial Actions Initial Actions Power Off/On Power Off/On...
Page 1000 202-399 Internal Timer RAP An internal error was detected in the machine timer. The setting value of SystemData=700-124 (Auto Clear Timer (Auto Resume Timer, Auditron Off Timer, Tools Off Timer) is detected to be 1~29 in MF machines. Procedure • Turn the power OFF then ON.

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Page 3: About This Manual

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