033-586 T38 Protocol Not Ready Rap; 033-587 T38 Session Error Rap - Xerox workcentre 5335 series Service Manual

033-586 T38 Protocol Not Ready RAP

BSD-ON: BSD 34.1 - FAX
• IP address is not determined,
• or, the machine failed to get an IP address through DHCP,
• or when using SIP server, registration on the registrar server is not completed,
Procedure
• Wait for a while, and try again.
• Get an IP address.
• Register with registrar server
• Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
• Disconnect then reconnect the PWB's in the FAX Module
• Check the sw version of the fax & controller sw - update if required
• Perform FAX Diagnostic GP 13
• Replace the FAX PWB (PL 18.5)
Status Indicator RAPs
033-586, 033-587

033-587 T38 Session Error RAP

BSD-ON: BSD 34.1 - FAX
Unable to establish T38 session (including RTP session).
Procedure
• Check network cable is connected firmly. Check if the machine on the other end is active.
• Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
• Disconnect then reconnect the PWB's in the FAX Module
• Check the sw version of the fax & controller sw - update if required
• Perform FAX Diagnostic
• Replace the FAX PWB
07/2011
2-562
BUS Updated 12/2011
GP 13
(PL 18.5)
WorkCentre 5335 Family Service Documentation
Initial Issue