016-585 File Delete Failure Rap; 016-586 Lock Folder Delete Failure Rap - Xerox workcentre 5335 series Service Manual

016-585 File Delete Failure RAP

A failure in deleting a FTP scan file. Check the right to access the server.
Procedure
Print a Configuration Report and have the customer confirm that the Default File Destination or
Alternate File Destination settings listed on the last page of the report are correctly set in the
machine, especially the Login Name.
Have the customer perform the following:
1. Log in to their FTP server from a PC on their network and using the Login Name and
Password specified in the machine.
2. Create a Folder on the FTP server in the location that the machine should be transferring
files into and copy a file into the Folder. Then delete the file and folder. This will verify that
the machine's User account has proper permissions on the FTP server.
If the machine problem persists, then have the customer refer to the product's System Admin-
istrator Guide to be sure that the machine is properly configured or have them contact the
Xerox Customer Support Center.
Initial Issue
WorkCentre 5335 Family Service Documentation

016-586 Lock Folder Delete Failure RAP

A failure in deleting a FTP scan lock folder
Procedure
Check the following:
• The right to access the server.
• If the existing lock directory (*.LCK) is left on the destination, manually delete it and retry
the job.
07/2011
2-219
BUS Updated 12/2011
Status Indicator RAPs
016-585, 016-586