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•
Sharpness - Normal
•
Preset Color Balance - Normal
•
Color Shift - Normal
•
Color Saturation - Normal
•
Copy Position - No Shift
•
Variable Color Balance - Normal
Run four copies of the Color Test Pattern.
Check the Image Quality. If the customer has identified any Image Quality Defects or
problems, go to
IQ1
IOT Image Quality Entry RAP.
5.
Go to
Call
Flow.
Service Call Procedures
Initial Actions, Call Flow
Call Flow
This procedure should be performed at every service call.
Initial Actions
Ask the operator about the problem. If the problem appears to be related to operator error, or
an attempt to perform a job outside of the machine specifications, assist the customer in learn-
ing the correct procedure.
Procedure
Ask the operator about the problem.
•
If the problem is identified by a fault code (including Paper/Document Jams), refer to Sec-
tion 2 for the procedure and then proceed with servicing.
•
If the problem is noise or smell, select a mode (1 Sided/2Sided, Finisher etc.), find the
cause of the problem and proceed with servicing.
The operator operated the machine correctly.
Y
N
Explain to the operator how to operate the machine correctly.
The UI display is normal.
Y
N
Go to
Machine Not Ready
The problem occurs only in Print mode.
Y
N
The problem occurs only in Copy mode.
Y
N
The problem occurs only in Fax mode.
Y
The problem occurs only in certain modes such as Broadcast transmission.
Y
A
B
C
07/2011
1-4
BUS Updated 12/2011
RAP. Refer to BSDs (CH2.1-CH2.4).
N
There is an error message displayed.
Y
N
Refer to
Table 1
Other Faults and identify the problem and follow the cor-
rective action.
Refer to
Table 2
Error Messages and identify the message and follow the cor-
rective action.
N
Perform a transmission test with the call center or station. The problem reoc-
curs.
Y
N
Ask the customer for permission to establish communications with
the remote machine that is causing the problem. Perform a Send
transmission test with the remote machine. Transmission was nor-
mal.
Y
N
Print the protocol trace to identify whether it is the remote machine or
the machine that is causing the problem.
•
If the problem lies in the machine:
D
E
WorkCentre 5335 Family Service Documentation
Initial Issue
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