016-766 Smtp Server File System Rap; 016-767 Invalid E-Mail Address Rap - Xerox workcentre 5335 series Service Manual

016-766 SMTP Server File System Error RAP
SMTP Server File System Error. An error occurred in the SMTP server.
Procedure
Inform the customer that the machine is receiving communication from their SMTP (Email)
server that the server disk drive or Mailboxes are full. They must delete jobs on their server
before the machine will be allowed to email again.
If the problem persists, then have the customer refer to the product's System Administrator
Guide to be sure that the machine is properly configured or have them contact the Xerox Cus-
tomer Support Center.
Status Indicator RAPs
016-766, 016-767

016-767 Invalid E-mail Address RAP

Invalid E-mail Address. It was not possible to send because the mail address was wrong.
Procedure
Inform the customer that the machine is receiving communication from their SMTP (Email)
server that the recipient email address they are attempting to send to is invalid. Have them try
to email to an address that is within their building (same domain name). They can email to an
address within their Domain
Y N
Disconnect the network cable from the machine and attempt to send another email job
The 016-781 fault is declared
Y N
Reload the machine software using the PWS / Software Download Tool and down-
load each individual software file rather than the "All-In-One" file.
If the problem persists, contact your next level of support
Have the customer refer to the product's System Administrator Guide to be sure that the
machine is properly configured or have them contact the Xerox Customer Support Center.
If they are not able to email outside of their Domain then their SMTP (Email) server must be
configured for email relaying. They should contact the Xerox Customer Support Center for
assistance.
• Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware
module, EEPROM)
• Check the sw version of the controller sw - update if required
07/2011
2-262
BUS Updated 12/2011
(GP 16)
Initial Issue
WorkCentre 5335 Family Service Documentation