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Check for Centreware Internet Services Failure
The following describes the situations and corrective actions when a failure occurs when "Cen-
treWare Internet Services" is used.
Table 10 CWIS
Symptoms
Corrective Action
Cannot be connected to "Cen-
Check that the machine is operating properly. Check that the
treWare Internet Services".
machine is turned ON.
Same as above
Check that "Internet Services" is activated. Print the "System
Settings List" for checking.
Same as above
Check that the Internet address has been entered properly.
Check the Internet address again. If connection is not suc-
cessful, enter the IP address and try connection.
Same as above
Check if a proxy server is used. Some proxy servers disable
connection. When proxy server is not used, set the Web
browser to "Do not use proxy server" or set the used address
to "Do not use proxy server".
[Wait for a while] appears and
Wait for a while without any action. If the situation has not
stays.
been changed, select the [Refresh] button. If the situation
does not change after selecting the [Refresh] button, check if
the machine is operating properly.
The [Refresh] button is not
Check that the specified Web browser is used. Refer to "Com-
functioning. Or, even if a
munication (Port/Protocol) Setting Items in CentreWare Inter-
menu in the left frame is
net Services" in User Guide to check the used Web browser is
selected, the right frame can-
supported.
not be refreshed.
The screen display collapses. Change the Web browser window size.
The latest information is not
Select the [Refresh] button.
displayed.
Selecting the [Apply new set-
Check that the entered values are correct. If invalid values
tings] button does not reflect
have been entered, they are automatically changed to values
settings.
within the limit range.
Same as above
Check that the machine is operating or has completed opera-
tion using the machine Operation Panel. If Auto Reset func-
tion is set, the settings in CentreWare Internet Services will
not be applied until the specified time has passed. Wait for a
while.
Selecting [Apply new set-
1. Check if the password is correct. The password confirma-
tings] button displays a mes-
tion entry does not match. Enter a correct password. 2.
sage such as [Invalid or
Restart the machine.
unrecognizable response was
returned from the server] or
[No data found] on the Web
browser.
Jobs cannot be deleted.
Wait for a while and then select the [Refresh] button.
Status Indicator RAPs
OF 16-1
Check for Scanning Failure
1.
When a document is retrieved from a Mailbox
•
If [Save] is set for [Delete Document After Retrieval], multiple clients can access to
the same document.
•
If [Delete] is set for [Delete Document After Retrieval], only 1 client can access to the
same document. The document stored or read by a client cannot be viewed from the
other clients.
In both cases, documents can be added to the accessed Mailbox.
•
The documents that have been retrieved using CentreWare Internet Services will not
be deleted regardless of the setting in [Delete Document After Retrieval].
2.
Screen Display
When the document with a lot of colors is scanned, they cannot be displayed properly in
the display mode that displays using fewer colors than the scanned colors. Use the dis-
play mode that allows displaying using more colors than the colors used in the image.
3.
A network scanner driver and Mailbox Viewer 2 are used at the same time.
When a computer uses a network scanner driver and Mailbox Viewer 2 at the same time,
the computer cannot connect to the printer.
When multiple computers use the network scanner drivers or Mailbox Viewer 2 to retrieve
documents from the same machine at the same time, up to 3 computers can be con-
nected.
4.
When the documents stored in Mailbox is printed
When stored documents are to be printed (the documents are to be retrieved) by select-
ing [Mailbox] from the machine touch panel display, scanned documents cannot be
printed.
5.
When a TIFF file is used
The TIFF files that have been created using CentreWare Scan Services or Mailbox
Viewer 2 are compressed using the MMR, MH, JBIG, or JPEG compression method. To
open a TIFF file, use the application software applicable for those compression methods.
NOTE: JBIG compressed TIFF files cannot be created in Mailbox Viewer 2.
6.
Restrictions on Scan Capacity and No. of Sheets
The maximum read capacity for a page is 297x432mm. A3 or 11"x17" for the standard
size
The Mailbox method allows up to 999 sheets to be read in a single scan operation.
Check for Mail Failure
Corrective Action
07/2011
2-1028
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation
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