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033-535 DCN Receive at Phase B Send RAP
BSD-ON:
BSD 34.1 - FAX
Received DCN (disconnect message) in response to Phase B command (DCS/NSS/NSC/
DTC)
Procedure
•
Switch the power off, then on.
•
Check destination is correct, check mailbox info, and retry fax job.
•
Check phone line connection, grounding, electrical noise
•
Check the status of the machine sending the fax, and retry fax job.
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWB's in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB
(PL
18.5)
Initial Issue
WorkCentre 5335 Family Service Documentation
033-536 Ring Stop before Fax Device Release RAP
BSD-ON:
BSD 34.1 - FAX
A collision of incoming call and outgoing call.
Procedure
•
Switch the power off, then on.
•
Retry fax job.
•
Check phone line connection, grounding, electrical noise
•
Check destination is correct, check mailbox info, and retry fax job.
•
Check the status of the machine sending the fax, and retry fax job.
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWB's in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
•
Replace the FAX PWB
07/2011
2-539
BUS Updated 12/2011
GP 13
(PL
18.5)
033-535, 033-536
Status Indicator RAPs
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