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Final Actions
Purpose
To provide a guide for procedures to be done at the end of every service call.
Procedure
1.
Ensure that the exterior of the copier/printer and the adjacent area are clean. Use a dry
cloth or a cloth moistened with water to clean the copier/printer. Do not use solvents.
2.
Check the supply of consumables. Ensure that an adequate supply of consumables is
available according to local operating procedures.
3.
Complete the Service Log.
4.
Perform the following steps to make a copy of the Demonstration Original for the cus-
tomer:
a.
Load Tray 1 with 8.5 x 11 inch (A4) or 11 x 17 inch paper.
b.
Place the Color Test Pattern on the glass with the short edge of the test pattern reg-
istered to the left edge of the glass. Select Tray 1 and make a single copy.
c.
Print out the Machine Settings (Configuration Report). Store this report with the ser-
vice log in the Inner Cover.
d.
Ask the customer to verify the Print and Scan functions.
e.
Present the copies to the customer.
5.
Reconnect the machine to the customer network. Verify the function.
6.
Issue copy credits as needed.
7.
Discuss the service call with the customer to ensure that the customer understands what
has been done and is satisfied with the results of the service call.
Initial Issue
WorkCentre 5335 Family Service Documentation
07/2011
1-7
BUS Updated 12/2011
Service Call Procedures
Final Actions
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