016-523 Ldap Rap; 016-524 Ldap Rap - Xerox workcentre 5335 series Service Manual

016-523 LDAP RAP

There is a SSL (Secure Socket Layer) error in the LDAP (Lightweight Directory Access Proto-
col) protocol.
Initial Actions
Power Off/On
Procedure
Have the customer refer to the product System Administrator Guide to disable SSL in the
machine and then have them try using the LDAP protocol. This process will half split the prob-
lem to determine if the problem is with SSL or LDAP.
If the problem persists, have the customer contact the Xerox Customer Support Center and
ask for help with LDAP.
If the LDAP problem is eliminated, have the customer contact the Xerox Customer Support
Center and ask for help with SSL.
Initial Issue
WorkCentre 5335 Family Service Documentation

016-524 LDAP RAP

There is a SSL (Secure Socket Layer) error in the LDAP (Lightweight Directory Access Proto-
col) protocol.
Initial Actions
Power Off/On
Procedure
Have the customer refer to the product System Administrator Guide to disable SSL in the
machine and then have them try using the LDAP protocol. This process will half split the prob-
lem to determine if the problem is with SSL or LDAP.
If the problem persists, have the customer contact the Xerox Customer Support Center and
ask for help with LDAP.
If the LDAP problem is eliminated, have the customer contact the Xerox Customer Support
Center and ask for help with SSL.
07/2011
2-195
BUS Updated 12/2011
Status Indicator RAPs
016-523, 016-524