016-704 Mailbox Full Rap; 016-705 Secure Print Rap - Xerox workcentre 5335 series Service Manual

016-704 Mailbox Full RAP

When accessing the HD, the control logic detected that the mailbox was full (it exceeded the
maximum number of documents per box) and aborted the job.
Initial Actions
Power Off/On
Procedure
Delete unnecessary documents and then repeat the operation.
Refer customer to Mailbox section in User Guide.
• Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware
module, EEPROM)
• Check the sw version of the controller sw - update if required
Initial Issue
WorkCentre 5335 Family Service Documentation

016-705 Secure Print RAP

Registration for Secure Print failed because Security Storage cannot be done without a HD.
Initial Actions
Power Off/On
1. Although the machine was set to store scanned documents into a Mailbox, the Scanner
Kit or E-mail Kit option was not installed.
2. The Printer Driver for this machine was not used. # Not for HDD standard machines but
for machines with options #
3. A Secure Print, Mailbox Print, Auditron Print, or Private Print job was received without the
Functional Expansion Kit installed.
Procedure
1. For 1., press the <All Services> button and check whether [Scanner (Scan to Mailbox)] is
displayed. If it is displayed, check whether scanned documents can be stored into a Mail-
box. If documents cannot be stored into the Mailbox, install the Scanner Kit or E-mail Kit
option.
2. For 2., use the Printer Driver for this machine. # Not for HDD standard machines but for
machines with options #
3. For 3., check whether the Functional Expansion Kit is installed in this machine. When the
Functional Expansion Kit is not installed.
• If the function is not used, set [Hard Disk] in the [Options] tab to [Not Available] at the
Printer Driver
• To use the function, install the Functional Expansion Kit.
• When the Functional Expansion Kit is installed
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BUS Updated 12/2011
Set [Hard Disk] in the [Options] tab to [Available] at the Printer Driver
Check whether the options required for mailbox storage are installed. Required
options: up to DMP5 - Scanner Kit; DMP6 or later - Scanner Kit or E-mail Kit
If the problem persists, perform the following procedure to repair it.
Disconnect then reconnect the HDD, ESS, MCU all PWBs connected to
them (RAM, Firmware module, EEPROM)
Check the sw version of the controller sw. Reload software
Perform GP 14 - only the first two parts - make sure to follow sequence
and heed cautions
a. Job Log Clear Mode
b. HDD Initialize Mode
Replace HDD (PL 35.2)
Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS
PWB and RAM DIMM.)
Status Indicator RAPs
016-704, 016-705