016-579 Scanning Picture Error Rap; 016-580 File Name Acquisition Failure Rap - Xerox workcentre 5335 series Service Manual

016-579 Scanning Picture Error RAP

There is a problem with the place to save images scanned in FTP scan.
Procedure
Print a Configuration Report and have the customer confirm that the Default File Destination or
Alternate File Destination settings listed on the last page of the report are correctly set in the
machine, especially the Login Name.
Have the customer perform the following:
1. Log in to their FTP server from a PC on their network and using the Login Name and
Password specified in the machine.
2. Create a Folder on the FTP server in the location that the machine should be transferring
files into and copy a file into the Folder. Then delete the file and folder. This will verify that
the machine's User account has proper permissions on the FTP server.
3. Have them verify that there is sufficient file space in the destination on the FTP server to
allow the machine to transfer files.
If the machine problem persists, then have the customer refer to the product's System Admin-
istrator Guide to be sure that the machine is properly configured or have them contact the
Xerox Customer Support Center.
Status Indicator RAPs
016-579, 016-580

016-580 File Name Acquisition Failure RAP

A failure in acquiring a file name/folder on the FTP scan server.
Procedure
Print a Configuration Report and have the customer confirm that the Default File Destination or
Alternate File Destination settings listed on the last page of the report are correctly set in the
machine, especially the Login Name.
Have the customer perform the following:
1. Log in to their FTP server from a PC on their network and using the Login Name and
Password specified in the machine.
2. Create a Folder on the FTP server in the location that the machine should be transferring
files into and copy a file into the Folder. Then delete the file and folder. This will verify that
the machine's User account has proper permissions on the FTP server.
3. Have them verify that there is sufficient file space in the destination on the FTP server to
allow the machine to transfer files.
If the machine problem persists, then have the customer refer to the product's System Admin-
istrator Guide to be sure that the machine is properly configured or have them contact the
Xerox Customer Support Center.
07/2011
2-216
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation