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A
B
C
D
E
Analyze the protocol trace, refer to Section 2 and then proceed
with servicing.
•
If the problem appears to lie in the remote machine:
Ask the customer to check the status of the remote machine.
There is a problem with Receive transmission test. Perform Receive trans-
mission tests with other stations within the company. Check that there is
no problem with the machine and then ask the customer to check the sta-
tus of the remote machine.
Analyze the protocol trace, refer to Section 2 and then proceed with servicing.
Check the machine settings and if necessary, ask the customer for permission to test
the machine in the mode in which the problem occurs.
Analyze the protocol trace when the problem reoccurs, for FAX problems go to
13
FAX Diagnostics, or go to Section 2 to proceed with servicing.
There is an image quality problem.
Y
N
If there is an alignment problem, obtain separate Platen/DADF output samples, refer
to Section 4 Adjustments and then proceed with servicing.
Refer to Section 3
IQ1
IOT Image Quality Entry RAP and then proceed with servicing.
There is a problem with the network.
Y
N
There is a problem with the USB connection.
Y
N
There is an image quality problem.
Y
N
The problem lies in a certain Client PC.
Y
N
There is a problem with a certain application or programming language A.
Obtain the latest information on restrictions and technical information. Pro-
ceed accordingly.
Check the settings of that particular Client PC and if necessary ask the user to
reinstall the printer driver.
Refer to
IQ1
IOT Image Quality Entry RAP and then proceed with servicing.
If the problem persists, ask the user to reinstall the printer driver.
Check the machine settings and if necessary ask the user to reinstall the printer driver.
F
Initial Issue
WorkCentre 5335 Family Service Documentation
F
If the problem continues, replace the network cable. If the problem persists, replace the USB
cable. Check the machine settings and discuss the problem with the customer's network
administrator.
Copies jam in the Finisher when
the output tray is near maximum
capacity.
Can not make copies when
Auditron is enabled.
Loud snapping noise is heard.
GP
HCF (Tray 6) Paper Size Sensing
Problems
HCF (Tray 6) Paper Loading Prob-
lems
Tray 1 is out of Paper
Tray 2 is out of Paper
Tray 3 is out of paper
Tray 4 is out of paper
Tray 5 is out of paper
07/2011
1-5
BUS Updated 12/2011
Table 1 Other Faults
Problem
Verify condition of paper.
Enter Diagnostics
Copy on screen. Machine will operate without auditron
restriction.
Enter
Component Control
button. If noise is present there is binding in toner drive
system. Repair as required
Go to
BSD 7.11 - HCF (Tray 6) Paper Size Sensing
check the Tray 6 Size Sensors for open or short circuits.
Go to
BSD 7.11 - HCF (Tray 6) Paper Size Sensing
check the Tray 6 In Sensor for open or short circuit.
Table 2 Error Messages
Message
Reload paper into Tray 1. I f problem still exists, go to
024-950
RAP
Reload paper into Tray 2. I f problem still exists, go to
024-951
RAP
Reload paper into Tray 3. I f problem still exists, go to
024-952
RAP
Reload paper into Tray 4. I f problem still exists, go to
024-953
RAP
Reload paper into Tray 5. I f problem still exists, go to
024-954
RAP
Corrective Action
(Accessing UI
Diagnostics).. Select
[042-003] and press the Start
and
and
Corrective Action
Service Call Procedures
Call Flow
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