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OF 16-1 Network Checkout
Check for SMB Failure
The following describes the possible causes, check procedures, and corrective actions when a
failure occurs when SMB is used.
1.
Check at [Printer Not Found]
Cause
The operation protocols of the computer
and main processor are different.
Networks (subnets) are different.
The host name set in the main processor
already exists.
2.
Check at [Print Not Available]
Cause
The main processor is processing a print
request from another computer.
(When [Do not spool] is set for [Receiving
Buffer])
The number of connections in the main pro-
cessor exceeds the maximum value.
3.
Check at [Documents Cannot Be Deleted from [Printer] Window]
Cause
Try to delete all the print data displayed in
[Printers] window. (This can only be done by
the administrator of this machine.)
There are different print data owners.
Service Pack 4.0 or later is not installed. (For
Windows NT 4.0)
4.
Check [Machine Settings]
Status Indicator RAPs
OF 16-1
Table 1 Printer Not Found
Check Method
Though the printer can be found when search is performed using
[Search Other Computer] ([Start] > [Search] > [Other Comput-
ers], it cannot be found in [Network Computers].
Though the printer can be found when search is performed using
[Search Other Computer] ([Start] > [Search] > [Other Comput-
ers], it cannot be found in [Network Computers].
Print the "System Settings List". Check that "Host name dupli-
cated" is described in the SMB status information.
Table 2 Print Not Available
Check Method
Check that the main processor is processing a print. (A write error
dialog appears indicating that there are no areas to stored the
files in queue.)
The port connection is also being held when the printer is paused
due to no paper because it is held since a job request has been
issued to Net until printing is complete.
Check the maximum number of sessions of SMB from the EWS
"Protocol" menu to check that the jobs more than "maximum
number of sessions" were requested at the same time at site.
Table 3 Documents Cannot Be Deleted
Check Method
From the "Printers" menu, check if the print data is tried to be
deleted. ([Clear Print Jobs] menu)
Check that the name displayed [Owner] of the selected print
data matches the login name who has logged in to Windows.
Check the version of Service Pack, which is displayed at start up
of Windows NT 4.0.
BUS Updated 12/2011
Corrective Action
Match the SMB transport protocols (NetBEUI, TCP/IP) of the main pro-
cessor and each computer.
When the main processor and the computer are in different networks,
check with the System Administrator.
Use CentreWare Internet Services to change the host name to an undu-
plicated name or return the main processor settings to default.
Corrective Action
After print process has been completed in the main processor, issue a
print request or switch the main processor setting to the spool mode.
Wait for a while and issue the same print request again.
Or, check the number of users that can use the machine at the same time
and set the maximum number of sessions to an appropriate value from
the EWS "Protocol" menu.
Corrective Action
Select the print data to be deleted and delete the print data from [Docu-
ments] menu in the [Printers] window. ([Cancel Job] menu)
Log in to Windows using the name displayed in [Owner] of the print data
to delete the data.
Install Service Pack version 4.0 or later.
a.
IP addresses are managed in a whole system. Consult with the Network Administra-
tor thoroughly before perform setting.
07/2011
2-1022
Initial Issue
WorkCentre 5335 Family Service Documentation
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