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035-709 RTN Receive RAP
BSD-ON:
BSD 34.1 - FAX
The Fax controller received a RTN (Retrain Negative) signal from the receiving Fax.
•
RTN received. Poor line quality. Receiving terminal failure.
•
RTN was received at G3 sending.
Procedure
•
If the problem persists reduce the send speed and then repeat the operation.
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB
(PL
18.5).
Status Indicator RAPs
035-709 , 035-710
035-710 PIN Receive RAP
BSD-ON:
BSD 34.1 - FAX
The Fax controller received a PIN (Procedure Interrupt Negative) signal from the receiving
Fax.
PIN received. Poor line quality.
Operator was called from the recipient machine.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
•
Replace the FAX PWB
07/2011
2-654
BUS Updated 12/2011
GP 13
(PL
18.5).
WorkCentre 5335 Family Service Documentation
Initial Issue
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