116-312 Hdd Encrypt Key Rap; 116-313 Hdd Encrypt Setup Rap - Xerox workcentre 5335 series Service Manual

116-312 HDD Encrypt Key RAP

An error in the HDD encryption key is detected during boot.
Initial Actions
Power Off/On
Procedure
• Check the HDD electrical connections
• Check the sw version of the controller sw - update if required
• If the problem persists perform Hard Disk Failure Prediction
• If the test is OK, perform GP 14 (HDD Initialization Special Boot).
• If the problem persists replace the HDD
• Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS PWB)
Initial Issue
WorkCentre 5335 Family Service Documentation
(PL 35.2).
Test.
(PL 35.2).
BUS Updated 12/2011

116-313 HDD Encrypt Setup RAP

The encryption key is set up but the HDD is not encrypted.
Procedure
• Change NVM location 700-448 to "0" to enable encryption. Exit diagnostics to reboot the
machine.
• If the customer does not want encryption, the SA must enter Tools and disable encryp-
tion.
• Check the HDD electrical connections
• Check the sw version of the controller sw - update if required
• If the problem persists perform
• Perform GP 14 - only the first 3 parts - make sure to follow sequence and heed cautions
All customer data on the HDD (customer's files/configuration such as mailboxes, scanned
documents, user IDs and account IDs for accounting) will be deleted.
1. Job Log Clear Mode
2. HDD Initialize Mode
3. HDD Format Mode
• Replace HDD (PL 35.2)
• Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS PWB)
07/2011
2-849
(PL 35.2).
Hard Disk Failure Prediction Test.
CAUTION
Status Indicator RAPs
116-312 , 116-313