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•
Check for the LED's are on or blinking on the Card Reader. If the LED's on the Card
Reader are not operating, go to Card Reader Failure.
•
If customers have problems of install / setting up, or any other problems related to their
Secure Access Administrator, they should refer to the Secure Access System Administra-
tor's Guide or contact Xerox Technical Support.
Secure Access Authentication Device Failure
The primary failure modes are power problems or failed hardware components. The symptom
of these failures can be detected by observing the Led's on the Secure Access Authentication
Device,
Figure
2.
Figure 2 Authentication Device
Check the power to the Secure Access Authentication Device.
•
Check the power supply at the wall socket. If there is no power at the wall socket, have
the customer restore power and continue when confirmed.
•
Disconnect the power cord from the wall socket and the power supply. Check the power
cord for continuity and damage. If necessary install a new power cord. Disconnect the
power cord from the power supply and plug the power cord into the wall outlet. Using a
multimeter, check for line voltage at the end of the power cord disconnected from the
power supply. If there is power at the wall but not at the end of the power cord. Install a
new power cord.
•
Disconnect the small power cord from the Secure Access Authentication Device. Check
there is +5V at the connector that plugs into the Secure Access Authentication Device. If
there is no +5V, install a new power supply.
Status Indicator RAPs
OF 13-1
•
There is a 'Keyed' switch on the end of the Secure Access Authentication Device. Obtain
the key from the customer. Insert the key into the 'keyed' switch and cycle the switch 1
quarter turn clockwise and then back to its start position. Observe the LEDs and listen for
an audible tone.
•
If the LEDs on the Secure Access Authentication Device "Uplink" and "Downlink" Ethernet
ports do not cycle on and off as the controller goes through its boot-up process, or if the
audible tone is not heard. Install a new Secure Access Authentication Device.
NOTE: A new device will require the Secure Access Administrator to reconfigure the
server with the new MAC address for the new part. Be sure to inform the Secure Access
Administrator of the MAC address of the device being removed and the MAC address of
the new device.
Card Reader Failure
The primary failure modes are power problems or failed hardware components. The symptom
of these failures can be detected by observing the LED on the Card Reader. Refer to
•
The Green LED on the Card Reader is On
•
The Green LED on the Card Reader Flashes Rapidly
•
The Red LED on the Card Reader is On
•
The Red LED on Card Reader Flashes Slowly
•
The Red LED on Card Reader Flashes Rapidly
•
The Card Reader LED's are not On or Blinking
When the LED on
the card Reader
is
Red
Green
Slow Flashing Red The authentication device has no connection to the server.
Slow Flashing
Green
Fast flashing red
The Green LED on the Card Reader is On
•
This indicates an active Secure Access Session and the Card Read correctly corre-
sponds to a valid Secure Access Account.
•
If the UI on the machine is locked, check with the customer for a second PIN number for
additional security. This PIN number will need to be entered via the soft keys on the UI.
•
Ensure that the card corresponds to a valid Secure Access Account.
The Green LED on the Card Reader Flashes Rapidly
•
This indicates a valid card swipe and in the process of authentication on the server.
•
If the UI on the machine is locked, check with the customer for a second PIN number for
additional security. This PIN number will need to be entered via the soft keys on the UI.
07/2011
2-1020
BUS Updated 12/2011
Table 1 LED Symptom Descriptions
Description
The authentication device is in idle mode; there is no active
session.
The authentication device is in ready mode; a session is
active.
The authentication device is communicating to the server.
Invalid card / password; access denied.
WorkCentre 5335 Family Service Documentation
Table
1.
Initial Issue
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