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Figure 3 Processing
b.
When the download is complete, the machine will reboot automatically.
7.
Check
a.
After the automatic reboot, a progress bar will be displayed on the UI and the
machine will return to the ready state.
b.
Press the Machine Status button.
c.
Select General Information.
d.
Select Software Version.
e.
Verify that the just-downloaded software version is displayed. If the previous version
is still displayed, there may be a problem with the USB Flash Drive. Repeat the pro-
cedure with a different device.
8.
Power OFF
a.
Power OFF the machine and remove the USB Flash Drive.
General Procedures & Information
GP 16, GP 17
GP 17 SMart eSolutions
Purpose
This GP will introduce you to the SMart eSolutions Remote Services for this machine. It will
also provide you with procedures that will enable you to recover from a number of fault mes-
sages that can be generated by failure to connect to the DCS Server either at install or at a
later time. It will also provide you with a procedure to disable the Feature if the Customer
wishes to forego this feature, or because of a hardware or setup issue, may need to disable it
temporarily.
Introduction
SMart eSolutions Remote Service is a suite of features that are enabled within the software of
the WorkCentre. There are three Services at this time:
•
Meter Assistant™
•
Supplies Assistant™
•
Maintenance Assistant™
Meter Assistant™ (Automatic Meter Reading) and Supplies Assistant™ (Automatic Supplies
Replenishment); automate the administrative tasks of meter reading and toner replenishment.
The WorkCentre communicates directly to the billing system server through a secure socket
layer (SSL), which is industry-standard encryption technology. All communication is one way,
initiated by the WorkCentre to the Xerox billing server. The WorkCentre will not accept commu-
nication.
Maintenance Assistant automatically delivers diagnostic data from the WorkCentre directly to
Xerox, enabling our support organizations to quickly troubleshoot problems. Additional
counters transmit data such as impressions from each tray, mono and color job length, and
area coverage.
SMart eSolutions Remote Services is automatically enabled at the time of machine installation
or software upgrade. No CSE actions are required.
NOTE: There will be times when the Customer wishes to forego this feature, or because of a
hardware or setup issue, may need to disable it temporarily.
Procedure
SMart eSolutions Remote Services Disablement
1.
In the CWIS, Login as Admin.
2.
Select the Properties Tab.
3.
Select Services, and then select Xerox Services.
4.
Select Xerox Communication Server.
5.
Uncheck the Server Communication checkbox.
6.
Select Apply on the Xerox Communication Server page.
7.
Exit from CWIS.
NOTE: To disable the feature on a more permanent basis set NVM location 700-498 to 0.
This will require a service call to re-enable the feature where the CSE will have to reset
the nvm location back to 1.
07/2011
6-52
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation
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