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016-710 Delayed Print RAP
BSD-ON:
BSD 16.1 - ESS
•
A Delay Print Job was received from the machine that has no HDD installed.
•
The number of jobs that can be simultaneously received (100 jobs) was exceeded.
Initial Actions
Power Off/On
Procedure
Check whether the HDD is installed
1.
(If HDD is installed or HDD is full, free up the HDD capacity.)
2.
If Secure Print/Proof Print or Knowledge Storage Print is specified, disable them
3.
Reduce the Delay Print jobs waiting to 100 jobs or less.
4.
If the problem has occurred at installation, check whether the operations are correct
5.
If the problem persists, perform the following procedures in sequence to repair it
•
Disconnect then reconnect the HDD, ESS, MCU all PWBs connected to them (RAM,
Firmware module, EEPROM)
•
Check the sw version of the controller sw - update if required
•
Perform
GP 14
- only the first two parts - make sure to follow sequence and heed
cautions
a.
Job Log Clear Mode
b.
HDD Initialize Mode
•
If the problem persists perform
•
If the problem persists, replace the HDD
•
Replace ESS PWB
(PL
35.2) (If not fixed by this, reinstall the original ESS PWB and
RAM DIMM.)
Status Indicator RAPs
016-710, 016-711
Initialize Hard
Disk.
(PL
35.2).
BUS Updated 12/2011
016-711 E-mail Transmission Size Limit RAP
The send module (redirector) attempted to send data exceeding the system data size limit for
Scan to E-mail.
Initial Actions
Power Off/On
Procedure
1.
Decrease the send parameter for resolution (send image quality) and resend.
2.
Reduce the image using the send parameter and resend (e.g. 11 x 17 to 8.5 x 11 or A3 to
A4).
3.
Reduce resolution (image-to-send quality) and resend the job.
4.
Reduce magnification and resend the job
5.
Perform the following steps at the machine UI to increase the size of the Email jobs that
the machine will transfer:
a.
Enter CE Mode (refer to
Entering and Exiting Service Rep.
b.
Press the Machine Status button and then select the Tools tab.
c.
Select System Settings, then Email / Service Settings and then Email Controls
d.
Increase the settings Maximum Data Size Per Email and Maximum Total Data
Size to 20MB and 100MB respectively.
e.
Save the settings and reboot the machine.
6.
If the problem persists, have the customer check the maximum allowable size for emails
and attachments on their SMTP (Email) server as this could be causing the fault in the
machine.
07/2011
2-234
Mode).
Initial Issue
WorkCentre 5335 Family Service Documentation
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