016-764 Smtp Server Connect Error Rap; 016-765 Smtp Server Hd Full Rap - Xerox workcentre 5335 series Service Manual

016-764 SMTP Server Connect Error RAP

SMTP Server Connect Error. It was not possible to connect to the SMTP server.
Procedure
Print a Configuration Report and have the customer confirm that the DNS settings listed under
the main header "Communication Settings" are correctly set in the machine.
Have the customer confirm that the SMTP Server settings listed under the sub-header "Email
Service Settings" are correctly set in the machine.
If the customer has entered the Host Name of their SMTP Server into the machine's SMTP
Server settings of the machine, then have them enter the IP Address of their SMTP server.
If the problem persists, then have the customer refer to the product's System Administrator
Guide to be sure that the machine is properly configured or have them contact the Xerox Cus-
tomer Support Center.
Initial Issue
WorkCentre 5335 Family Service Documentation

016-765 SMTP Server HD Full RAP

SMTP Server HD Full. It was not possible to send mail because the HDD capacity of the SMTP
server was full.
Procedure
Inform the customer that the machine is receiving communication from their SMTP (Email)
server that the server disk drive or Mailboxes are full. They must delete jobs on their server
before the machine will be allowed to email again.
If the problem persists, then have the customer refer to the product's System Administrator
Guide to be sure that the machine is properly configured or have them contact the Xerox Cus-
tomer Support Center. Retrieve E-mails in the SMTP Server HD. Check the server capacity.
07/2011
2-261
BUS Updated 12/2011
Status Indicator RAPs
016-764, 016-765