033-718 No Document In Mailbox Rap; 033-719 Fax Job Canceled Rap - Xerox workcentre 5335 series Service Manual

033-718 No Document in Mailbox RAP

BSD-ON: BSD 34.1 - FAX
The document does not exist in the Polling Send box or the specified mailbox.
Initial Actions
Power Off/On
Procedure
• Ask customer to cancel the job and resend.
• Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
• Disconnect then reconnect the PWB's in the FAX Module
• Check the sw version of the fax & controller sw - update if required
• Perform FAX Diagnostic GP 13
• Replace the FAX PWB (PL 18.5)
Initial Issue
WorkCentre 5335 Family Service Documentation

033-719 Fax Job Canceled RAP

BSD-ON: BSD 34.1 - FAX
The document does not exist in the Polling Send box or the specified mailbox.
Procedure
• Ask customer to cancel the job and resend.
• If the problem persists, check the Fax line connection (telephone line).
• Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
• Disconnect then reconnect the PWB's in the FAX Module
• Check the sw version of the fax & controller sw - update if required
• Perform FAX Diagnostic
• Replace the FAX PWB
07/2011
2-569
BUS Updated 12/2011
GP 13
(PL 18.5)
033-718, 033-719
Status Indicator RAPs