016-589 Data Read Failure Rap; 016-590 Data Reading Failure From Ftp Server Rap - Xerox workcentre 5335 series Service Manual

016-589 Data Read Failure RAP

A failure in reading data from the FTP scan server
Procedure
Print a Configuration Report and have the customer confirm that the Default File Destination or
Alternate File Destination settings listed on the last page of the report are correctly set in the
machine, especially the Login Name.
Have the customer perform the following:
1. Log in to their FTP server from a PC on their network and using the Login Name and
Password specified in the machine.
2. Create a Folder on the FTP server in the location that the machine should be transferring
files into and copy a file into the Folder.
3. Have the customer try to open the copied file on the FTP server.This will verify that the
machine's User account has proper permissions on the FTP server.
If the machine problem persists, then have the customer refer to the product's System Admin-
istrator Guide to be sure that the machine is properly configured or have them contact the
Xerox Customer Support Center.
Initial Issue
WorkCentre 5335 Family Service Documentation

016-590 Data Reading Failure from FTP Server RAP

"Prohibit Overwrite" is selected for FTP scan "File Name Conflict". Unable to save a file after
connecting to the FTP server during scanner (Save to PC) FTP transfer because "File Name
Conflict" is set to "Cancel Job".
Procedure
Set "File Name Conflict" to other than "Cancel Job".
07/2011
2-221
BUS Updated 12/2011
Status Indicator RAPs
016-589, 016-590