016-581 File Name Suffix Limit Error Rap; 016-582 File Creation Failure Rap - Xerox workcentre 5335 series Service Manual

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016-581 File Name Suffix Limit Error RAP

The suffix of a FTP scan file name/folder name exceeds the limit.
Procedure
Change the file name/destination folder, or move or delete the file in the destination folder.
Initial Issue
WorkCentre 5335 Family Service Documentation

016-582 File Creation Failure RAP

A failure in creating a FTP scan file.
Procedure
Print a Configuration Report and have the customer confirm that the Default File Destination or
Alternate File Destination settings listed on the last page of the report are correctly set in the
machine, especially the Login Name.
Have the customer perform the following:
1.
Log in to their FTP server from a PC on their network and using the Login Name and
Password specified in the machine.
2.
Create a Folder on the FTP server in the location that the machine should be transferring
files into and copy a file into the Folder. Then delete the file and folder. This will verify that
the machine's User account has proper permissions on the FTP server.
3.
Have them verify that there is sufficient file space in the destination on the FTP server to
allow the machine to transfer files.
4.
Have the customer check for an abundance of files and folders and delete some of them
if possible.
If the machine problem persists, then have the customer refer to the product's System Admin-
istrator Guide to be sure that the machine is properly configured or have them contact the
Xerox Customer Support Center.
07/2011
2-217
BUS Updated 12/2011
Status Indicator RAPs
016-581, 016-582

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