016-762 Print Lang Not Installed Rap; 016-763 Pop Server Not Found Rap - Xerox workcentre 5335 series Service Manual

016-762 Print LANG Not Installed RAP

Print LANG Not Installed. A function that is not installed (such as a print language or print util-
ity) was specified.
Procedure
• In 'Printer Mode' specify a print language.
• Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware
module, EEPROM)
• Check the sw version of the controller sw - update if required
Status Indicator RAPs
016-762, 016-763

016-763 POP Server Not Found RAP

The machine cannot find the POP server (when trying to connect to it).
Procedure
• Print a Configuration Report and have the customer confirm that the DNS settings listed
under the main header "Communication Settings" are correctly set in the machine.
• Have the customer confirm that the POP3 Server settings listed under the sub-header
"Email Service Settings" are correctly set in the machine.
(GP 16) • If the customer has entered the Host Name of their POP3 Server into the machine's
POP3 Server settings, then have them enter the IP Address of their POP3 server into the
machine.
• If the problem persists, then have the customer refer to the product's System Administra-
tor Guide to be sure that the machine is properly configured or have them contact the
Xerox Customer Support Center.
07/2011
2-260
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation