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035-737 No Reply DCN after Sending EOR RAP
BSD-ON:
BSD 34.1 - FAX
The Fax controller received the DCN (Disconnect) signal, or no response was returned from
the receiving Fax to the EOR (End Of Retransmission) signal sent by the Fax controller.
Resending of CTC/EOR (Continue To Correct/End Of Retransmission) signal exceeded the
limit.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB
(PL
18.5).
Status Indicator RAPs
035-737, 035-738
035-738 No Reply DCN after Sending RR RAP
BSD-ON:
BSD 34.1 - FAX
The Fax controller received the DCN (Disconnect) signal from the receiving Fax, or no
response was returned from the receiving Fax to the RR (Receive Ready) signal sent by the
Fax controller.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
•
Replace the FAX PWB
07/2011
2-668
BUS Updated 12/2011
GP 13
(PL
18.5).
WorkCentre 5335 Family Service Documentation
Initial Issue
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