093-924 Toner K Crum Communication Fail Rap; 093-925 Toner Crum Data Broken Rap - Xerox workcentre 5335 series Service Manual

093-924 Toner K CRUM Communication Fail RAP

BSD-ON: BSD 9.1 - CRU Life Control
Communication failure with Toner CRUM was detected.
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power
switch.
NOTE: The WC 5325/5330/5335 is shipped with "Worldwide Neutral" Toner Cartridges. When
the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral
configuration.
When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differen-
tiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings
as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner config-
uration can only be changed with a CRUM conversion.
One or more Toner Cartridges are of the wrong type (i.e., a "Sold" cartridge installed in a
"metered" configured machine.
Procedure
1. Turn the power OFF and ON.
2. Check the connection between the MCU PWB
J102 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner
Cartridge and check for improper installation.
If no problems are found, replace the following parts in sequence:
• Toner Cartridge (PL 8.1)
• Toner CRUM PWB (PL 8.2)
• MCU PWB (PL 18.2)
• Go to the 093-926 Toner CRUM Data Mismatch Fail RAP.
Initial Issue
WorkCentre 5335 Family Service Documentation
P/J404 and the Toner CRUM PWB P/
07/2011
2-835
BUS Updated 12/2011

093-925 Toner CRUM Data Broken RAP

BSD-ON: BSD 9.1 - CRU Life Control
The system detected that the data written to the Toner CRUM and the data read from the Toner
CRUM do not match.
NOTE: The WC 5325/5330/5335 is shipped with "Worldwide Neutral" Toner Cartridges. When
the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral
configuration.
When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differen-
tiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings
as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner config-
uration can only be changed with a CRUM conversion.
One or more Toner Cartridges are of the wrong type (i.e., a "Sold" cartridge installed in a
"metered" configured machine.
Initial Actions
Remove and reinstall the Toner Cartridge.
Procedure
An Error Message appears on the UI - Reinsert an improperly seated consumable or
replace any consumables with Error. Press Machine Status button and select Supplies
tab for details. Remove and reinstall the Toner Cartridge and check for improper installation.
The problem continues
Y N
End
Check the NVM locations in Table 1.
Table 1 CRUM Data NVM
NVM Location Name
767-094 Geographic Setting
767-104 Contract Type
The NVM values match the expected customer configuration.
Y N
Determine correct Contract Type from customer. Contact Technical Support Center or
your NTS for the CRUM conversion procedure.
1. Polish the connection terminals between the Toner Cartridge CRUM PWB and the Toner
CRUM PWB with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
2. Check the following:
• The connection between the MCU PWB
for open circuit, short circuit, and poor contact
Values (read-only)
3 = North America/Europe
12 = DMO
15 = Worldwide
2 = Sold
3 = Metered
31 = Neutral
P/J404 and the Toner CRUM PWB
Status Indicator RAPs
093-924, 093-925
P/J102