Customer Assistance And Technical Support - Lucent Technologies SLC ConnectReach User & Service Manual

About This Information Product (IP)

Customer Assistance and Technical Support

Customer Assistance and Technical
Support
NetCare Knowledge Center (NKC)
Introduction
1-866-Lucent8
Warranty repair
xx Issue 4 June 2002
Lucent Technologies provides customer assistance on the SLC ConnectReach
Access system including, but not limited to, troubleshooting assistance,
technical consultation, operational problem consultation, procedural advice, and
emergency recovery assistance from a qualified system support professional at
the NetCare Knowledge Center (NKC).
Service is provided from the Netcare Knowledge Center at
1-866-LUCENT8. This telephone number is monitored 24 hours a day, 7 days a
week. During regular business hours your call will be answered by your local
regional NKC. Outside normal business hours all calls will be answered at a
centralized technical assistance center where service-affecting problems will be
dispatched immediately to your local NKC. All other problems will be referred to
your local NKC on the next regular business day.
If a SLC ConnectReach system unit or interface card is found to be broken or
defective during the warranty period, the item should be sent to the following
location for repair or replacement:
Lucent Technologies
Attn: Dock 21
1000 Twin Lakes Pkwy
Charlotte, NC 28269
363-208-050