Lucent Technologies Voice Terminal 8411 User Manual
Enterprise communications servers and voice terminal
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Table of Contents
Troubleshooting
Related Manuals for Lucent Technologies Voice Terminal 8411
Summary of Contents for Lucent Technologies Voice Terminal 8411
- Page 1 ® DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 8411 Voice Terminal User’s Guide Lucent Technologies — formerly the communications systems and technology units of AT&T 555-230-872 Issue 1 May 1996...
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Page 2: Table Of Contents
Analog Adjunct Status Indications ........8 Sharing the 8411 Telephone Line with the Analog Adjunct ..... 9 A Quick Look at the Features . - Page 3 Mute ............. . 34 Priority Calling .
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Page 4: Your 8411 Voice Terminal
Figure 2, on page 5, which shows a bottom view, and Figure 3, on page 6, which shows a rear view of the 8411. The features offered on the 8411 voice terminal are explained below each figure. Handset Telephone number card Volume control button... - Page 5 On the designation card, write the call appearance telephone number or extension or the feature that each of these 10 buttons can access. (The lights beside Button #9...
- Page 6 Message light A red light which goes on steadily when a message has been left for you. Check with your system manager to see how you can retrieve your messages. Dial pad The standard 12-button pad for dialing phone numbers and accessing features.
- Page 7 Remember: The Volume control button on your voice terminal does not control the volume level of adjunct equipment. Telephone number card For noting the area code and telephone number of your voice terminal. Handset A handset is provided for placing and receiving calls. (The handset is also known as the receiver.) In most cases, you must lift the handset...
- Page 8 Kickstand Routing channel for line cord and adjunct cord LINE Line jack Adjunct jack ADJUNCT Figure 2. Bottom View of the 8411 Voice Terminal The various components which appear on the bottom of the 8411 voice terminal are shown in Figure 2 and listed and explained below.
- Page 9 This asynchronous RS-232 jack is used for connecting the voice terminal to the COM port on an IBM computer on which you can load and use the Lucent Technologies PassageWay Solution software. For a description of the PassageWay applications, see “The PassageWay Connection”...
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Page 10: The Passageway Connection
The EIA RS-232 type jack on your 8411 voice terminal provides you with an interface between the voice terminal and the COM port on an IBM-compatible personal computer. This interface allows you to access Lucent Technologies PassageWay Solution software which you can install on your PC. -
Page 11: Passageway Status Indications
PassageWay Status Indications The 8411 provides the following status indications next to Button #9 for the PassageWay connection: PassageWay Status AT Command Mode PassageWay Mode DCP Looparound Switch Link Down EIA Out-of-Sync Memory Error/Wait Modes Program Mode 1. A Flash is a repeating pattern of 500 ms ON and 500 ms OFF. -
Page 12: Sharing The 8411 Telephone Line With The Analog Adjunct
When your 8411 voice terminal has not been assigned a separate telephone number for your analog adjunct, that is, the telephone line must be shared between your voice terminal and the analog adjunct connected to the Analog Adjunct jack, you CANNOT use your 8411 and the analog adjunct at the same time. -
Page 13: A Quick Look At The Features
Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone or in and out of the office. Note: You can use this feature only for extensions, not for outside numbers. - Page 14 Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice. Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location.
- Page 15 (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls. Speaker (Listen-Only) Allows you to place calls or access other voice features without lifting the handset.
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Page 16: Display Features And Features Used With The Softkeys
Display Features and Features Used with the Softkeys Note: If you are using an 8411D voice terminal (which has a display), you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you. -
Page 17: How To Use The Features
How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal. -
Page 18: Conventions Used In The Following Procedures
Conventions Used in The Following Procedures xxxxx Feature Feature xxxxx LWC CnLWC Cnslt AutCB Timer [handset tones] Troubleshooting (Later in This Guide) Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal. Quick Reference Lists (at the Back of This Guide) At the back of this guide is a set of quick reference lists. -
Page 19: Using The Display, Softkeys And Display Control Buttons
Note: If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name. - Page 20 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature).
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Page 21: Other Softkey Features That May Be On Your Display
Other Softkey Features That May Be On Your Display Figure 5 shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8411D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY ECS G3V3 (or later) switch, the system manager may substitute other softkey features in their place. -
Page 22: Using The Softkeys To Activate A Feature
Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way: To access a feature with the softkeys (Priority Calling is used in this example) -
Page 23: Voice Feature Procedures
If you have an 8411D (with display), you may be able to use the following softkey features with Menu Abbreviated Dialing (Press Program (labeled Prog) — You can program a telephone number, extension, or feature access code on an AD button. Pause (labeled Pause) — A 1.5-second pause can be placed in an AD number, such as between an access code and the telephone number. - Page 24 Note: If your 8411 has a display, you may be able to use the softkeys to add special functions such as Pause, Mark, or Wait into the telephone numbers programmed on the AD button. If you are programming an outside number, be sure to include a trunk code, if applicable.
- Page 25 Note: If your 8411 has a display, you may be able to use the softkeys to add special functions such as Pause, Mark, or Wait into the telephone number programmed on the AD button. If you are programming an outside number, be sure to include a trunk code, if applicable.
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Page 26: Automatic Callback
To place a call using an AD list button or code Automatic Callback You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens. To automatically place another call to an extension that was busy, did not answer,... -
Page 27: Bridging/Manual Exclusion
To cancel Automatic Callback Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens. -
Page 28: Call Coverage/Consult
Call Coverage/Consult You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens. To answer a call for a coworker for whom you are a coverage point To leave a message for a... -
Page 29: Call Forwarding All Calls
Call Forwarding All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens. To temporarily redirect all calls to an extension or outside number of your choice To cancel... -
Page 30: Call Park
Call Park You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens. To park a call at your extension (for retrieval at any extension) To retrieve a parked call from... -
Page 31: Call Pickup
Call Pickup You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens. To answer a call placed to a member of your pickup group when your voice terminal is idle... -
Page 32: Diagnostics
To add a call you’ve put on hold to another call you’re connected to To drop the last party added to a conference call Diagnostics For procedures on using the Diagnostics features, see “Test/Diagnostics” later in this section. Drop To disconnect from a normal call and obtain dial tone without hanging up the handset... -
Page 33: Hold
To raise or lower the receive level volume of the handset Hold To put a call on hold while you answer another call, make a call, or perform some other task To answer a new call while active on another To return to held call Intercom (Automatic/Dial) While handset is off-hook, press the Volume control button... -
Page 34: Intercom (Automatic/Dial)
You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens. To make a call to your predetermined Automatic Intercom partner... -
Page 35: Last Number Dialed
Last Number Dialed You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens. To automatically redial the last number you dialed (up to 24 digits) (extension, outside number, or trunk/feature... -
Page 36: Message
To leave a message without ringing an extension To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber. Message To retrieve a message when your Message light is on If you are using an 8411 with a display, press press the softkey below LWC (while on-hook or off-hook) If your 8411 does not have a display or if LWC is not... -
Page 37: Mute
Mute Note: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice terminal. To prevent the other party from hearing you (To mute the handset or speakerphone microphone) -
Page 38: Select Ring (And Ringer Volume)
To change a regular call into a priority call (when you hear a call waiting ringback tone) Select Ring (and Ringer Volume) To select a personalized ring If you are using an 8411 with a display, press press the softkey below PCall If your 8411 does not have a display or if PCall is not available on your display, press Wait for called party to answer... - Page 39 To adjust ringer volume if necessary (speaker is not active) When you hear the desired ringing pattern, Shift press again You hear confirmation tone (two rising tones), and your new ringing pattern is set If your 8411 has a display, it shows the number of the ringing pattern you have selected Red light next to Shift...
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Page 40: Send All Calls
Send All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens. To send all calls (except priority calls) immediately to coverage (If your system manager has provided a... -
Page 41: Speaker
Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see which of these two features you can use. Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature. -
Page 42: Speakerphone
To mute the microphone associated with the handset so the other party cannot hear To activate the speaker while using the handset To end a call (while the handset is on-hook and only the speaker is active) Speakerphone Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager. - Page 43 To prevent the other party from hearing you To change from speakerphone to handset To change from handset to speakerphone To end a call If you have a display, it shows: SPEAKER (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) Note: The Volume control does not affect an external...
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Page 44: Test/Diagnostics
Test/Diagnostics To test the lights and the display on your voice terminal To perform a diagnostics test of the PassageWay connection and the status of the Analog Adjunct (if either of these is connected to your 8411 set) Transfer While on-hook or off-hook, press and hold Test Red light next to Note: If the red light next to... - Page 45 To send present call to another extension or outside number Transfer Press Present call is put on hold and green light next to the held call flutters You are given a new call appearance Dial number that call is to be transferred to Remain on line and announce call;...
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Page 46: Display Feature Procedures
Display Feature Procedures This section includes the procedures for seven display features you may use with the 8411 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons”... -
Page 47: Directory
Directory You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens. If the Directory feature is used while any of the (softkey) feature option screens are displayed, the directory information is displayed for five seconds, and then the display reverts back to the previous softkey display. -
Page 48: Exit (Normal)
Exit (Normal) To exit any display feature and return to Normal (call- handling) Mode display Inspect You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Inspt, appears on the second line of one of the feature option screens. -
Page 49: Message Retrieval
Message Retrieval To see your messages when your Message light is on (while on-hook, off-hook, or on a call) To return a call to message sender To erase a message To see a coworker’s messages (can be during call with coworker) Note: You must first be designated as systemwide message retriever by your... -
Page 50: Stored Number
To exit any display feature and return to normal display Stored Number You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the feature option screens. To view a number stored on an AD button To see the number stored as a... -
Page 51: Time/Date
To see the number you last dialed Time/Date You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens. To see date and time Timer You can access this feature with the softkeys only if your voice terminal has a display and if the... -
Page 52: Tones And Their Meaning
Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings —... -
Page 53: Troubleshooting
Problem A feature doesn’t work as noted in this guide. There are no feature access See your system manager for a list of feature access codes for fea- codes written in the appro- tures assigned to your voice terminal. priate blanks in this guide. Then, write the codes in this guide. -
Page 54: System 75 Version Notes
Problem The telephone doesn’t ring. The lights do not go on next to the buttons. System 75 Version Notes If you have Version 1 or 2 of System 75, some features may work a little differently than noted in this guide. The following list explains the slight differences in these procedures. -
Page 55: Key Words To Know
One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item. - Page 56 A person who places or answers a call. personal list One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item.
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Page 57: Quick Reference Lists
A telephone equipped with an array of specifically designed features (for example, Shift button, Message light, etc.) and functional capabilities that distinguish it from a conventional telephone. Quick Reference Lists... - Page 58 Quick Reference Lists FEATURE ACCESS CODES Feature Code ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel...
- Page 59 Abbreviated Dialing* Personal List 1 Personal List 2 Item Name Name * You may have as many as 3 Personal Lists. On System 75 and DEFINITY G3V3 (and prior) switches, each list can have either 5 or 10 items. See your system manager. On DEFINITY G3V4 (and later) switches, you can have up to 100 entries.