Avaya S8700 Maintenance Manual page 980

Maintenance-Object Repair Procedures
Table 8-106. Descriptions and repair recommendations (Error Types 3840-3928)
— Continued
Error
Code Description
3890 A request to use a network
service (for example, SDN)
has been denied.
Administration somewhere
in the network has indicated
that the requested service
has not been subscribed to
or purchased for this trunk.
3892 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
3894 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
3905 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
8-258 Issue 1 May 2002
Recommendation
This could indicate
a local administration problem
a mismatch between the local administration and that
of the network provider.
1. From the circuit pack and port number (in the Aux
Data field), determine the trunk group against which
the error was reported.
2. Display the trunk group form.
If the trunk group is Call-by-Call (the
Type field is cbc ), check every routing pattern form
containing this trunk group to see if the
Service/Feature fields contain the correct network
services purchased for this trunk.
If the trunk group is not Call-by-Call, check that the
Service Type field contains the single network
service purchased for this trunk.
3. If local administration appears correct, consult with
the customer and/or the network provider to
determine the services that the customer has
subscribed to for this trunk group.
1. If customer is complaining of unexpected intercept
tones when accessing ISDN trunks or PRI endpoints
and no other cause can be found, escalate the
problem and provide the next tier with this Error Log
information.
1. Eliminate any transitory state mismatch problems
(test port UUCSSpp for the trunk port shown in the
Aux Data field). Test #256 (Service State Audit) is the
important test in the sequence.
2. If Test #256 passes yet the customer continues to
complain of unexpected intercept tones when
accessing ISDN trunks or PRI endpoints and no other
cause can be found, escalate the problem and
provide the next tier with this Error Log information.
1. If customer is complaining of unexpected intercept
tones when accessing ISDN trunks or PRI endpoints
and no other cause can be found, escalate the
problem and provide the next tier with this Error Log
information.
Service
Continued on next page
555-233-143