Information Required For Reports; Information Required For Service Technicians To Obtain On Site; Information To Report - Canon imageRUNNER ADVANCE 6075 Series Service Manual

No.5
Symptom: The firmware presumed to be downloaded to the device cannot be found.
Cause: Since only 1 firmware can be held on the device, the firmware previously downloaded
was overridden by the newly downloaded one.
Action: Retry the firmware download.
6
Troubleshooting > Making Initial Checks > Information required for Reports > Information to Report
6 Troubleshooting > Making Initial Checks > Information required for Reports > Information to Report

Information required for Reports

■ Information required for Service Technicians to Obtain on Site

• Update Logs
• System Logs (Log Level: 4)

■ Information to Report

• Symptom occurred
• Location of the device
• Date and Time that symptom occurred
• Steps taken for reproduction
• Firmware / Application you tried to install
• Occurrence frequency
• Model dependency (if the same symptom occurred in other models)
• Dependency on firmware/MEAP application/system option
• Conditions of symptom occurrence
• Model
• Firmware version installed on the device
• List of MEAP applications installed on the device
• Network setting information of the device
• Service mode setting information
Setting of device service mode COPIER > FUNCTION > INSTALL > CDS-CTL
(Level 1)
COPIER > OPTION > FNC-SW > CDS-UGW
COPIER > OPTION > FNC-SW > CDS-FIRM
COPIER > OPTION > FNC-SW > CDS-MEAP
COPIER > OPTION > FNC-SW > LOCLFIRM
* As many as the items listed above should be obtained on site. More information provided
will be helpful for investigation.
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