Canon imagerunner advance C9075 PRO Service Manual
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Canon imagerunner advance C9075 PRO Service Manual

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Summary of Contents for Canon imagerunner advance C9075 PRO

  • Page 1 Canon Service Guide...

  • Page 2: Revision History

    Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C9000 PRO / C7000 SERIES.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    4. Document Insertion Unit-J1 --------------------------------------------------------------------------- 16 5. Document Insertion / Folding Unit-G1 -------------------------------------------------------------- 16 G. Advanced Options --------------------------------------------------------------------------------------- 17 1. Canon PCL Printer Kit-AD1 and PS Printer Kit-AD1-------------------------------------------- 17 2. imagePASS-A1 ------------------------------------------------------------------------------------------ 17 3. ColorPASS-GX300 ------------------------------------------------------------------------------------- 17 4. Command Workstation 5 ------------------------------------------------------------------------------ 18 H.
  • Page 5 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Educational Training ---------------------------------------------------------------------------- 29 A. Training Program Overview -------------------------------------------------------------------------- 29 B. Certification ------------------------------------------------------------------------------------------------ 30 C. Technician Training ------------------------------------------------------------------------------------- 30 1. Online Courses – Technician Training ------------------------------------------------------------- 31 2. Classroom - Technician Training -------------------------------------------------------------------- 31 3.
  • Page 6 VIII. Appendix -------------------------------------------------------------------------------------------- 81 A. Specifications --------------------------------------------------------------------------------------------- 81 B. Warranty ---------------------------------------------------------------------------------------------------- 92 1. imageRUNNER ADVANCE C9075 PRO/C9065 PRO Series Main Unit Limited Warranty 2. imageRUNNER ADVANCE C7065/C7055 Series Main Unit Limited Warranty ---------- 93 3. GPR-32/33 Drum Unit Limited Warranty ---------------------------------------------------------- 94 C.

  • Page 7: Product Overview, Configuration, And Accessories

    • imageRUNNER ADVANCE C9075 PRO Printer Model • imageRUNNER ADVANCE C9065 PRO Printer Model The imageRUNNER ADVANCE C9075 PRO is a Segment 5 device that prints and copies color Letter sheets at speeds of up to 70-ppm (pages per minute) and B&W (Black & White) Letter sheets at speeds of up to 75 ppm.
  • Page 8 Adobe PostScript will be optionally available for all models as an embedded option as well as the PCL Printer Kit. Further enhancing the Canon Mail Box technology is the Advanced Box and external Memory Media support that are both standard features for all models.
  • Page 9 Canon solutions. As an Energy Star Partner, Canon U.S.A., Inc. has determined that the imageRUNNER ADVANCE models meet the Energy Star guidelines for energy efficiency If any options are installed, the device may no longer be qualified.

  • Page 10: Model Comparison (Table 1)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Model Comparison (Table 1) imageRUNNER ADVANCE Features C9075 PRO C9065 PRO C7065 C7055 Up to 75 ppm Up to 65 ppm Up to 65 ppm Up to 55 ppm Print Speed (Letter)
  • Page 11 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Model Comparison (Table 1) Continued imageRUNNER ADVANCE Features C9075 PRO C9065 PRO C7065 C7055 Mail Box Standard STORE Advanced BOX Standard Memory Media Support Standard (Scan) UFRII Standard Option Direct Print Std.

  • Page 12: Options (Table 2)

    Optional External 2/3 Hole Puncher-A1 Not Available Optional Document Insertion Unit-J1 Not Available Optional Document Insertion / Folding Unit-G1 Not Available Optional Canon PCL Printer Kit AD1 Optional Canon PS Printer Kit-AD1 Optional imagePASS-A1 Optional ColorPASS-GX300 Optional Copy Tray-P1 Optional...

  • Page 13: Configuration

    Please refer to the Dealer Price List on the ISG Central Website for the most up-to-date Item Numbers. Configuration (Table 3) Item Item Number imageRUNNER ADVANCE C9075 PRO with Booklet Finisher-A1 shown imageRUNNER ADVANCE C9000 PRO Series 5, 6 imageRUNNER ADVANCE C9075 PRO with Essentials 3618B017AA...
  • Page 14 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Item Item Number imageRUNNER ADVANCE C7065 with Staple Finishe-B1 shown imageRUNNER ADVANCE C7000 Series 10, 11 imageRUNNER ADVANCE C7065 with Essentials 3620B016AA 10, 11 imageRUNNER ADVANCE C7055 with Essentials 3621B015AA...
  • Page 15 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Item Item Number Twin Loop 21-Hole Punch LTR-A1 3028B002AA Twin Loop 32-Hole Punch LTR-A1 3028B003AA Color Coil 44-Hole Punch LTR-A1 3028B004AA Velo Bind 11-Hole Punch LTR-A1 3028B005AA Loose Leaf 3-Hole Punch LTR-A1...
  • Page 16 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Item Item Number Universal Send Digital User Signature Kit-C1 1326B010AA Universal Send Searchable PDF/XPS Kit-D1e 0634B022AA Universal Send PDF Encryption Kit-D1e28 0633B018AA Super G3 FAX Board-AD1 3732B002AA Super G3 2nd Line Fax Board-AD1...
  • Page 17 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Item Item Number Impose v2.7 (for imagePASS-A1 & ColorPASS-GX300) 6596A029AB Removable Hard Disk Drive Kit-B1 (for ColorPASS-GX300) 0134B003AA Graphic Arts Feature Premium Feature Set v2.2 7752A022AA Compose V2.0 2351B001AB X-Rite Eye-One (for ColorPASS-GX300)

  • Page 18: Main Unit Box Contents

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Main Unit Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice. Box Contents (Main Unit Only) (Table 4) • Main Unit •...

  • Page 19: Common Accessory Options For The Imagerunner Advance

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Common Accessory Options for the imageRUNNER Advance Paper Deck Unit-A1 The optional Paper Deck Unit-A1 accessory has a capacity of up to 3,500 sheets and supports paper sizes of up to 8.5”x11”...

  • Page 20: Booklet Finisher-A1

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Booklet Finisher-A1 This optional accessory provides multiple functions for the imageRUNNER ADVANCE. Saddle stitch for up to 20- sheets with paper sizes of up to 13” X19.2”, V folding of up to three sheets without stapling.

  • Page 21: Puncher Unit-Bf1

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Puncher Unit-BF1 The optional Puncher Unit-BF1 provides 2 and 3-hole punch capability for paper stocks up to 140 lb. Index. This option supports 2-hole punch for LGL and LTRR paper and 3-hole punch for 11" x 17" and LTR. The Puncher Unit-BF1 requires the Staple Finisher-A1 or the Booklet Finisher-A1.

  • Page 22: External 2/3 Hole Puncher-A1

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide External 2/3 Hole Puncher-A1 The optional External 2/3 Hole Puncher-A1 provides 2- and 3-hole punch capability for paper stocks up to 140 lb. Index. This option supports 2-hole punch for LGL and LTRR paper and 3-hole punch for 11"...

  • Page 23: Advanced Options

    Genuine Adobe PS (Postscript) with high-speed RIP and end- users who require a setup of print jobs using a EFI and Canon co-developed controller and utility software. This controller would also be suitable for users emphasizing color-adjusting functions.

  • Page 24: Command Workstation

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Command Workstation 5 Command Workstation 5 is included with the ColorPASS-GX300 controllers. Command Workstation 5 includes the Job Center area. The Job Center area is a centralized location to view and manage jobs sent to the Fiery server and is the operator’s main user interface for...

  • Page 25: Data Storage & Security Options

    ADVANCE C9000 PRO / C7000 Series Service Guide Data Storage & Security Options CAUTION Canon U.S.A. Inc. is not liable for any failure or damages resulting from loss of data. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files to be used on your computer.

  • Page 26: Tpm (Trusted Platform Module)

    HDD. This kit provides protection for all data including documents stored in Mail Boxes. The HDD Data Encryption & Mirroring Kit-C1 is equipped with the Canon MFP Security Chip 1.50, which has acquired Common Criteria Certification of Evaluation Level 3 (EAL3).

  • Page 27: Removable Hard Disk Drive Kit-B1

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Removable Hard Disk Drive Kit-B1 The optional Removable Hard Disk Drive Kit-B1 (available for the ColorPASS-GX300 only) provides the capability to physically remove the Hard Drive out of the device and place it in a secured location. It allows the hard drive to be easily removed for secure storage on a frequent basis and easily reinstalled for normal device use.

  • Page 28: Customer Expectations Document (Ced)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series of devices. This document was developed to assist Canon USA dealers as part of their pre-sale, and pre-installation planning process to potential customers to help clarify the requirements and responsibilities associated with owning and operating an imageRUNNER ADVANCE C9000 PRO /C7000 Series device.

  • Page 29: Features

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Features New User Interface Design The imageRUNNER ADVANCE models feature as standard a completely redesigned User Interface (UI) emphasizing an ease of use and customization to improve the user-friendliness and accessibility for each user.

  • Page 30: Remote Support Services

    Remote imageWARE Remote 52 is a service that collects the page counter, service part counter, alarm, jam, and error code data from Canon devices with the Embedded Remote Diagnostic System (eRDS). The eRDS enables a device to transmit counter and error code data to a Universal Gateway (UGW) database that the dealership can retrieve via a web portal.
  • Page 31 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide The value of using the CDS is realized when updating multiple imageRUNNER ADVANCE devices. Up to 40 minutes can be saved per machine that would ordinarily be used for machine preparation, downloading, and installation.
  • Page 32 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide c. ‘Full Remote’ Method The ‘Full Remote’ Method is a process to download firmware data to the imageRUNNER ADVANCE HDD from a distribution server and then automatically install the device firmware. The Technician is not required to visit the customer site to download or install the firmware.

  • Page 33: Imagerunner Advance Essentials

    In addition, this desktop application can be used in conjunction with Canon’s new imageWARE Document Server application in cases where customers want to share documents managed across workgroups or departments.

  • Page 34: Serviceability

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Serviceability imageRUNNER ADVANCE models designed improve serviceability, quality, and deliver lower service costs resulting in increased dealer service profitability. The overall design of the imageRUNNER ADVANCE models enables a reduction in the time required to service the major components. Access to common parts and frequently used components has been improved to allow Technicians to perform tasks more efficiently.

  • Page 35: Dealer Sales/Service Authorization

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide III. Dealer Sales/Service Authorization To become authorized and maintain authorization to sell and service the imageRUNNER ADVANCE C9000 Series and imageRUNNER ADVANCE C7000 Series, each Authorized Dealer location must have at least two (2) employees who have successfully completed the imageRUNNER ADVANCE C9000 Series Training Program and received certification.

  • Page 36: Certification

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide The imageRUNNER ADVANCE C9000 Series Training Program is a comprehensive blended learning program, which will educate the student in all areas of installation and support for the imageRUNNER ADVANCE C9000 Series and imageRUNNER ADVANCE C7000 Series. In this course, they will learn everything from installing to servicing the main unit, through connecting and configuring the unit to meet customer’s needs and...

  • Page 37: Online Courses - Technician Training

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Online Courses – Technician Training The online Systems and Hardware modules are available on e-Support. You can view the course overview of each course for more detailed information pertaining to the content of each course. You can also view the estimated time for completion of each module on the course content page.

  • Page 38: Prerequisites

    Applied Technology (or equivalent) and Basic Color Principles courses. Training Facilities Training is available in each of the five Canon regional training centers. • Jamesburg, New Jersey • Itasca, Illinois •...

  • Page 39: Servicing Notes

    ADVANCE C9000 PRO / C7000 Series Service Guide Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets for these imageRUNNER ADVANCE devices and optional accessories. Before installation, confirm that dedicated NEMA receptacles are available for these devices.

  • Page 40: Imagerunner Advance C9075 Pro/C9065 Pro Main Unit Power Receptacle (Table 8)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide imageRUNNER ADVANCE C9075 PRO/C9065 PRO Main Unit Power Receptacle (Table 8) imageRUNNER ADVANCE C9000 PRO Series Main Unit NEMA 6-15R Receptacle imageRUNNER ADVANCE C7065/C7055 / Accessories Power Receptacle (Table 9)

  • Page 41: Installation Weight & Dimensions

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Installation Weight & Dimensions The imageRUNNER ADVANCE C9075 PRO/C9065 PRO/C7065/C7055 approximate weight and dimensions differ depending on how it is configured with the optional accessories. Approximate Weight (Table 10) Component...

  • Page 42: Dimensions Diagram (Table 12)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Dimensions Diagram (Table 12) imageRUNNER ADVANCE C9075 PRO / C9065 PRO Staple Finisher Paper Professional Document Buffer Main Unit Paper Deck 25.7” (654 mm) Folding Puncher w/ Insertion Pass 27.1” (689 mm) 12.7”...

  • Page 43: Installation Space Requirements

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Installation Space Requirements The imageRUNNER ADVANCE C9000 PRO / C7000 Series approximate installation space requirements will differ depending on it is configuration with optional accessories. imageRUNNER ADVANCE C9000 PRO Series Installation Space (Table 13) Main Unit Only 4”(100mm) or more...
  • Page 44 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Maximum Configuration 31.5” (800mm) or more [1] Main Unit [2] Multi-Drawer Paper Deck-A1 [3] Buffer Pass Unit-F1 [4] Document Insertion Unit-H1 [5] Professional Puncher-C1 [6] Professional Puncher Integration Unit-B1 [7] Paper Folding Unit-G1...

  • Page 45: Imagerunner Advance C7000 Series Installation Space (Table 14)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide imageRUNNER ADVANCE C7000 Series Installation Space (Table 14) Main Unit Only Includes opening space for the Main Unit and Accessory doors [1] Main Unit [2] Copy Tray-P1 [3] Duplex Color Image Reader Unit-A1...

  • Page 46: Estimated Installation Times

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Estimated Installation Times Estimated installation times shown are based on an out-of-box main unit installation and optional accessories and can be achieved only with four or more service technicians experienced with the imageRUNNER ADVANCE C9000 PRO / C7000 Series.

  • Page 47: License Management System (Lms)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide License Management System (LMS) Optional software features are preinstalled on all new units. To activate the software programs, the feature must be licensed through the License Management System (LMS) server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 48: Recommended System Engineer Requirements

    ADVANCE C9000 PRO / C7000 Series Service Guide Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s networked devices, and should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation •...

  • Page 49: Upgrading (Service Support Tool)

    SE include: 1. Novell CNA or Novell CNE or Microsoft MCSE certification 2. Two years of experience being a Canon Copier Service Technician (training centered on connectivity products) 3. A degree in Computer Science or Engineering, or a computer technician with two years of experience is required in the above areas.

  • Page 50: Computer Requirements For Upgrading

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Computer Requirements for Upgrading The recommended desktop PC or laptop requirements to download the firmware are: • CPU: Celeron 400 MHz or higher (32-bit processor only) • Memory: 512 MB of RAM or more •...

  • Page 51: Hard Disk Drive Handling

    Exemption clause: Canon USA or any of its affiliates or dealers will not be liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 52: Consumables

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Consumables Consumables are all products and materials, which are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 53: Periodically Replaced Parts

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Periodically Replaced Parts Estimated Life Description Part Number Quantity Remarks (copies/prints) Primary Charging Wire FL2-8915-000 150,000 Primary Charging Wire Cleaning FL2-0462-000 150,000 Pad Slider Primary Charging Wire Cleaning FL2-2720-000 150,000...

  • Page 54: Consumable Parts

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Consumable Parts Consumable parts are defined as those parts having a limited yield that will be reached during a customer’s specific machine operation and should be replaced as needed. Examples of consumable parts may include but are not limited to feed rollers, cleaner blades, etc.

  • Page 55: Duplex Color Image Reader Unit-A1 Consumable Parts List (Table 18)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Main Unit Consumable Parts List (Table 17) Continued Estimated Life Description Part Number Quantity Remarks (copies/prints imageRUNNER ADVANCED 530,000 C9075 PRO imageRUNNER ADVANCED Drum Cleaning Scoop-up Sheet FL2-8652-000 550,000 C9065 PRO/C7065...

  • Page 56: Paper Deck Unit-A1 Consumable Parts List (Table 19)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Paper Deck Unit-A1 Consumable Parts List (Table 19) Estimated Life Description Part Number Quantity Remarks (copies/prints Pickup Roller (Front) FF5-7829-000 250,000 pages Pickup Roller (Rear) FF5-7830-000 250,000 pages Feed Roller...

  • Page 57: Main Engine Fixing Unit And Itb Unit

    ADVANCE C9000 PRO / C7000 Series Service Guide Main Engine Fixing Unit and ITB Unit As an option, Canon USA has made available Main Engine Fixing Unit and ITB Unit for replacement as single units. The Fixing Unit and ITB Unit consist of consumable and periodically replaced parts.

  • Page 58: Periodic Replacement Parts

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Periodic Replacement Parts Periodic Replacement Parts (Table 23) Estimated Life Description Part Number Quantity Remarks (copies/prints) Primary Charging Wire FL2-8915-000 150,000 Primary Charging Wire FL2-0462-000 150,000 Cleaning Pad Slider Primary Charging Wire...

  • Page 59: Periodic Maintenance

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Periodic Maintenance Some parts of the machine must be periodically maintained and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 60 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Estimated Timing Every Every Every Every Part Name Remarks 150,000 250,000 500,000 1,000,000 Others needed (sheets) (sheets) (sheets) (sheets) ♦:Replacement (Periodical replacement) ●: Replacement (Consumable parts) Δ: Cleaning ×: Lubrication □: Adjustment ■: Inspection Δ...

  • Page 61: Special Tools

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Special Tools In addition to the standard tools used to service these devices, the following special tools should also be carried according to its rank when servicing an imageRUNNER ADVANCE C9000 PRO/C7000 Series.

  • Page 62: Soft Counter

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Soft Counter The imageRUNNER ADVANCE C9000 PRO/C7000 Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).

  • Page 63: Meap Counter

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide MEAP Counter In addition to the Soft Counter function, a MEAP Application Counter counts the number of prints and scans per MEAP application. There are two methods to display the MEAP Application Counter value. The MEAP counter can be viewed from a web browser through a network connected PC with the MEAP device by logging into the SMS “Application/License Information”...

  • Page 64: Vi. Suggested End-User Customer Service Offerings

    Maximum Monthly Range Volume Model (based on LTR sized (based on LTR sized paper) paper) Approximately imageRUNNER ADVANCE C9075 PRO Up to 350,000 30,000-150,000 Approximately imageRUNNER ADVANCE C9065 PRO Up to 330,000 30,000-110,000 Approximately imageRUNNER ADVANCE C7065 Up to 250,000...

  • Page 65: Limited Warranty Support

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Limited Warranty Support End-User Limited Warranty Conditions Ninety (90) days after delivery to the original purchaser or 30,000 prints/copies, or a combination of both, whichever comes first. This limited warranty covers the product accessories.

  • Page 66: Flat-Rate Program

    Parts that are listed on the Canon USA Repairable Parts List should be sent to an APRF (Authorized Parts Repair Facility) to be repaired at no charge.
  • Page 67 ADVANCE C9000 PRO / C7000 Series Service Guide Additional information on the Flat-Rate Program is located on the Canon USA’s e-Support site http://www.support.cusa.canon.com, as shown in Figure 1 Figure 1 – e-Support: Flat-Rate Program imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015 Rev. 2...

  • Page 68: Warranty Parts For Repair

    Parts specified on the Canon USA Repairable Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities. Log on to the Canon USA e-Support Web site at http://www.support.cusa.canon.com to view the Canon USA Repairable Parts List.
  • Page 69 All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.

  • Page 70: E-Tag

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide e-Tag e-Tag is an electronic limited warranty claim form that is completed online, printed out, and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation.
  • Page 71 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 4 – e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service...

  • Page 72: Online Limited Warranty Credit Inquiry

    The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag and Flat-Rate Program credits on the CNA (Canon Network Access) Web site. a. e-Tag Inquiry To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and...
  • Page 73 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots.
  • Page 74 To view your Flat-Rate warranty reimbursements online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA)”, as shown below. Figure 8 – ISG Central imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015 Rev.
  • Page 75 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate Warranty claims search, as shown in the following screen shots. Figure 9 – CNA: Warranty Credit Inquiry Figure 10 –...

  • Page 76: Service Parts Availability

    All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015 Rev.

  • Page 77: Parts Support Program For Colorpass-Gx300 Server

    By participating in the Parts Support Program your dealership will not be required to stock expensive parts. Canon USA will provide replacement parts at no-charge for the ColorPASS- GX300 Server on an exchange basis for a period of nine (9) months. This includes the ninety (90) day warranty period and the six (6) months following.

  • Page 78: Vii. Product Technical Support Offerings

    • Your support personnel should check technical documentation (User Manuals, Technical Publications, etc.) and the e-Support Web site (24 hours a day, 7 days a week) before calling Canon USA’s TSC (Technical Support Center), since your concern may have already been addressed and documented.

  • Page 79: Canon Usa Support Offerings

    • All technical support for the end-user is provided solely by the contracted servicing Dealer. • The Canon USA TSC will be the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and development groups.

  • Page 80: Canon Usa Support Escalation Flow Chart (Table 30)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Canon USA Support Escalation Flow Chart (Table 30) Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series End-User End-User Contacts Servicing Dealer Status Servicing Dealer Contacts Modify Canon USA TSC Assistance Required...

  • Page 81: Navi

    ADVANCE C9000 PRO / C7000 Series Service Guide NAVI NAVI is a computer-based program (application) designed to function as both an information resource and a diagnostic tool for Canon dealership’s technicians equipped with laptops or for dealer in-house help desk environments.
  • Page 82 Provides a link to Canon Technical Documentation, which is offered to dealers for sale on a CD-ROM • Provides a link to Canon Service Tools, such as the SST (Service Support Tool) and PDL Downloader • Enables you to access the machine’s Service Mode from a...
  • Page 83 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide (2) Get the NAVI Files There are two ways to get the files to start using NAVI: • Download the necessary files from the e-Support Web site free-of-charge. It is recommended to download these files via a high-speed Internet connection, as the files are large.

  • Page 84: Internet Support

    • Track and modify logged cases • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center site http://www.support.cusa.canon.com. Click on the “Register” button, and follow the instructions.
  • Page 85 ADVANCE C9000 PRO / C7000 Series Service Guide b. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on the Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s Management staff.
  • Page 86 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Figure 15 – ISG Central: Engineering Services and Solutions Page imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015 Rev. 2 Page 80...

  • Page 87: Viii. Appendix

    ADVANCE C9000 PRO / C7000 Series Service Guide VIII. Appendix Specifications Note: All specifications are for reference purposes only and are subject to change without notice. imageRUNNER ADVANCE C9075 PRO/C9065 PRO/C7065/C7055 (Table 31) Specification Item imageRUNNER ADVANCE C9075 PRO...
  • Page 88 Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide imageRUNNER ADVANCE C9075 PRO/C9065 PRO/C7065/C7055 (Table 31) Continued Specification Item imageRUNNER ADVANCE C9075 PRO C9065 PRO C7065 C7055 Paper Drawer 1, 2 (Left & Right) 13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL, Paper Cassette 3, 4 (Lower) LTR, LTRR, EXEC, STMTR, Custom Size（5 1/2"...

  • Page 89: Duplex Color Image Reader Unit-A1 (Table 32)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Duplex Color Image Reader Unit-A1 (Table 32) Item Specification Original Feeding Mechanism Single Pass Duplex Automatic Document Feeder 11" x 17", LGL, LTR, LTRR, STMT, or STMTR Size and Weight of Originals B&W Original:...

  • Page 90: Multi-Drawer Paper Deck-A1 (Table 35)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Multi-Drawer Paper Deck-A1 (Table 35) Item Specification 13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL, LTR, LTRR, Paper Sizes EXEC, Custom Size(5 1/2" x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))

  • Page 91: Booklet Finisher-A1 (Table 37)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Booklet Finisher-A1 (Table 37) Item Specification Number of Trays 13” x 19”, 12 5/8” x 17 11/16” (320 x 450 mm), 12” x 18”, 11”×17”, LGL, LTR, LTRR, Paper Sizes EXEC, STMTR, Custom Size（4”...

  • Page 92: Professional Puncher-C1/Professional Puncher Integration Unit-B1 (Table 39)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Professional Puncher-C1/Professional Puncher Integration Unit-B1 (Table 39) Item Specification Type GBC Puncher Paper Sizes LTR (3-holes、5-holes、Velo Bind 11-holes、Plastic Comb 19-holes、Twin Loop 21-holes /32-holes、Color Coil 44-holes)： Paper Weight / Paper Type...

  • Page 93: Paper Folding Unit-G1 (Table 41)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Paper Folding Unit-G1 (Table 41) Item Specification LTRR / 14lb. Bond to 28lb. Bond ( 52 to 105 gsm) / Thin, Plain, Color, Recycled, C-Fold (Paper Size/Weight/Type) Bond C-Fold Capacity 40 sheets 11”x17”, LGL, LTRR / 14lb.

  • Page 94: Staple Finisher-B1 (Table 44)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Staple Finisher-B1 (Table 44) Item Specification Number of Trays 13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL, LTR, Paper Sizes LTRR, EXEC, STMTR, Custom Size（4" x 5 7/8" to 13" x 19 1/4" (100 x 148 mm to 330.2 mm x 487.7 mm)), Envelopes...

  • Page 95: Booklet Finisher-B1 (Table 45)

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Booklet Finisher-B1 (Table 45) Item Specification Number of Trays 13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL, LTR, Paper Sizes LTRR, EXEC, STMTR, Custom Size（4" x 5 7/8" to 13" x 19 1/4" (100 x 148 mm to 330.2 mm x 487.7 mm)), Envelopes...

  • Page 96: Document Insertion / Folding Unit-G1(Table 47)

    (Approximately) (When the auxiliary tray is extended) UFR II (Table 49) Item Specification Type Embedded Print Controller Canon Dual Custom Processor (Shared) Memory Standard 2 GB RAM, Maximum 2.5 GB RAM Storage 80GB (Shared) Supported Resolution 1,200×1,200dpi, 2,400dpi Equivalent×600dpi Windows (Windows 2000/XP/Server 2003/Server 2008/Windows Print Drivers Vista/Windows 7), Citrix MetaFrame, Macintosh (OS X 10.3.9 or later), Novell...

  • Page 97: Ps Printer Kit-Ad1 (Table 51)

    ColorPASS-GX300 (Table 53) Item Specification Type External Connectable Devices imageRUNNER ADVANCE C9075 PRO / 9065 PRO / C7065 / C7055 Intel Duo Core2 Xeon E8400 2 x 3.0 GHz FSB1333MHz System System 8 Release 2 Memory (Std/Max) 2GB (Std.) / 2GB (Max.)

  • Page 98: Warranty

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide Warranty imageRUNNER ADVANCE C9075 PRO/C9065 PRO Series Main Unit Limited Warranty imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015 Rev. 2 Page 92...

  • Page 99: Imagerunner Advance C7065/C7055 Series Main Unit Limited Warranty

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide imageRUNNER ADVANCE C7065/C7055 Series Main Unit Limited Warranty imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015 Rev. 2 Page 93...

  • Page 100: Gpr-32/33 Drum Unit Limited Warranty

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide GPR-32/33 Drum Unit Limited Warranty imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015 Rev. 2 Page 94...

  • Page 101: List Of Tables

    Power and Plug Requirements for Main Unit and Accessories (Table 6) ........33 Power and Plug Requirements for Controllers (Table 7) ..............33 imageRUNNER ADVANCE C9075 PRO/C9065 PRO Main Unit Power Receptacle (Table 8) ..34 imageRUNNER ADVANCE C7065/C7055 / Accessories Power Receptacle (Table 9) ....34 Approximate Weight (Table 10) .......................

  • Page 102: Imagerunner Advance C9000 Pro / C7000 Series Service Guide March

    Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide ColorPASS-GX300 (Table 53) ......................91 imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015 Rev. 2 Page 96...

This manual is also suitable for:

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