Canon imageRUNNER ADVANCE 6075 Series Service Manual page 674

No. Messages
12 An error occurred. Check the Update UGW linkage (main
Firmware screen. screen)
Immediate download
(main screen)
Manual update (main
screen)
Automatic update (main
screen)
6
Troubleshooting > Error Messages
Timing of display
eRDS sent an order but Updater failed to connect
to server.
Delivery server stopped.
Scheduled date and time acquired from the delivery
server was before current time (15 or more min had
passed.)
Scheduled data and time acquired from the delivery
server did not exist.
At the time of immediate download, turned OFF and
then ON the power of device main body.
Updated version was different from the ordered
version.
After the update, failed to connect to the delivery
server.
After the update, delivery server stopped.
After the update, the network cable was
disconnected.
After the update, server returned an error.
After the update, an internal error occurred.
6 Troubleshooting > Error Messages
Cause
Conduct a communication test to analyze the cause of the error. After solving the cause,
resend the order from the eRDS.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Contact the sales company's Support Department.
After confirming restoration of the delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Contact the sales company's Support Department. After confirming restoration of the
delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version Upgrade"of
Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the sales
company.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
6-98
Remedy
6-98