Error Code And Strings - Canon imageRUNNER ADVANCE 6075 Series Service Manual

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Technology > Embedded RDS > Error code and strings
No.3
Symptom: Registration information of an E-RDS is once deleted from the UGW server, and is
re-registered after that. If a communication test is not performed, then device information
on the UGW becomes invalid.
Causes: When registration of the E-RDS is deleted from the UGW, the status will be changed
to that the communication test has not completed because related information has lost from a
database.
So, device information will also become invalid if that condition will be left for seven days
without performing the communication test.
Remedy: Perform a communication test before becoming the invalidity state.
No.4
Symptom: There was a log, indicating "Device is not ready, try later" in error details of COM-
LOG list.
Cause: A certain problem occurred in networking.
Remedy: Check and take actions mentioned below.
1) Check networking conditions and connections.
2) Turn on the power supply of a device and perform a communication test ([SERVICE
MODE] > [COPIER] > [Function] > [INSTALL] > [COM-TEST]) about 60 seconds later.
No.5
Symptom: "Unknown error" is displayed though a communication test has done successfully.
Cause: A certain problem was in the server side, or possibly a network load has been added.
Remedy: Try again after a period of time. If the same error persists, check the UGW status
with a network and UGW administrator.
No.6
Symptom: Enabling Service Browser (BRWS-ACT) results NG!
Cause: A communication test with UGW has not been performed, or a communication test
result is NG!
Remedy: Perform a communication test ([SERVICE MODE] > [COPIER] > [Function] >
[INSTALL] > [COM-TEST]), and check that the test with UGW finishes successfully.
2 Technology > Embedded RDS > Error code and strings

Error code and strings

The following error information is output in the communication error log details display screen.
(Here, "a server" means UGW.)
For No.1 and No.2, only character strings of errors are displayed as error information.
The error information except above, these are displayed in the following form.
[*] [Error strings] [Method name] [Error details provided by UGW]
* : Error strings head "*" is added to the error generated by the communication test.
No. Code Error strings Cause
1 0500 SUSPEND: The communication test had
0003 Communication test not been performed, though
is not performed. E-RDS is enabled.
2 0xxx Event Registration Processing (event
00F2 is Failed processing) within the device
has failed.
3 8xxx URL Scheme error The header of the URL of
2001 (not https) the registered UGW is not in
https format.
4 8xxx Server connection • TCP/IP communication
200A error fault
• The IP address of device is
not set.
5 8xxx URL server A URL different to that
2002 specified is illegal specified by the UGW has
been set.
6 8xxx Proxy connection Could not connect to proxy
2014 error server due to improper
address.
7 8xxx Proxy Proxy authentication is failed. Check the user name and password
201E authentication error
8 8xxx Proxy address Could not connect to proxy
2015 resolution error server due to name resolution
error of proxy address.
9 8xxx Server certificate • No route certificate
2028 error installed in device.
• Certificate other than
that initially registered
in the user's operating
environment is being used,
but has not been registered
with the device.
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Remedy
Perform a communication test
(COM-TEST).
Turn the device OFF/ ON.
If the error persists, replace the
device system software. (Upgrade)
Check that the value of URL of
UGW (RGW-ADR) is https://a01.
ugwdevice.net/ugw/agentif010.
Check the network connection, as
per the initial procedures described
in the troubleshooting.
Check that the value of URL of
UGW (RGW-ADR) is https://a01.
ugwdevice.net/ugw/agentif010.
Check proxy server address and re-
enter as needed.
required in order to login to the
proxy, and re-enter as needed.
Check that the proxy server name is
correct. If the proxy server name is
correct, check the DNS connection,
as per the initial procedures
described in the troubleshooting.
Install the latest device system
software. (Upgrade)
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