Canon imageRUNNER ADVANCE 6075 Series Service Manual page 671

No. Messages
9 Delivery Server : Connect Failed Communication test, etc.
File Server : Retrieve Failed (communication test result
Error Code: [xxxx] dialogue)
10 Delivery Server : Connect OK Delivery Server : Connect
File Server : Retrieve Failed OK
Error Code: [xxxx] File Server : Retrieve
Failed
Error Code: [XXXX]
6
Troubleshooting > Error Messages
Timing of display
In the communication test, failed to connect to the
delivery server.
In SOAP communication, failed to success after 1
min retry.
ID and Password required for proxy to connect to
the internet are not configured in device.
The access to the network is limited.
Delivery server stopped.
Due to no return of data for the communication test,
time-out (in HTTP communication, no response
for 1min) occurred. After that, retried but failed to
connect to server.
The network cable was disconnected during data
download in the communication test.
The file server stopped during data download in the
communication test.
Hash value in the communication test file is
incorrect.
6 Troubleshooting > Error Messages
Cause
Check the network environment of the device, and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Set proxy and restart the communication test.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Set the user environment to make the access to the following domain available.
https://device.cdsknn.net/
http://cdsknn.net.edgesuite.net/
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Contact Field Support Group in the sale company.
After confirmation that the delivery server has been restored, restart the communication
test.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company again.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Reconnect the network cable and then restart the communication test.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Contact the sales company's Support Department.
After confirmation that the delivery server has been restored, restart the communication
test.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company again.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
6-95
Remedy
6-95