Table of Contents
Advertisement
•
If the UI on the machine is locked and no secondary PIN is required. Check that the Xerox
Secure Access is installed correctly, and ask customer to check the configuration at the
server.
The Red LED on the Card Reader is On
•
This indicates the Card Reader is in an idle state. If the red LED remains on, and the UI
remains locked after a card is swiped, re-orient the card and re-swipe.
•
Try a known good card in the reader. If the other card is working on the problem Card
Reader. Ask customer to make sure the card corresponds to a valid Secure Access
Account.
•
Try the card in a known good reader. If the card is working on a known good Card Reader,
it may be a problem with the Secure Access Authentication Device. Check to see is the
LEDs on the Secure Access Authentication Device are on.
The Red LED on Card Reader Flashes Slowly
•
This indicates the reader is connected to the controller but the controller is not connected
to the server. Check the Ethernet green LED on the Authentication Device.
•
If the Ethernet green LED on the Authentication Device is off, make sure the connectors
of the LAN connections are working properly. If the connections are working, this indi-
cates the network may not work properly. Ask customer to check with Network Adminis-
trator.
•
If the Ethernet green LED on the Authentication Device is either on or flashing, contact
the Secure Access Administrator
The Red LED on Card Reader Flashes Rapidly
•
This indicates a valid card but does not correspond to a valid Secure Access Account at
the server, test with a known valid user's card.
•
If all cards react the same way, this indicates the Server Configuration may not be correct.
Ask customer to check the Server Configuration.
•
If all the card react this way, this indicates the cards are not valid. Ask customer to check
the Server Configuration
The Card Reader LED's are not On or Blinking
•
Check to see is the Secure Access is correctly installed.
•
If there is still no LED on the Card Reader, install a new the Card Reader.
NOTE: If there is another working card reader available, the readers can be switched to
confirm failure. If the Card Reader is not functioning, the web page of the machine has a
setting that will enable UI keypad access. If the users know their card access number,
they can use the machine by manually entering their number. The process is as follows:
1.
Go to the machine web page under properties and then security and check the box that
says "Allow local user interface initiation".
2.
Enable the keypad and test with valid credentials. This will validate the rest of the secure
access function.
3.
Leave it in this mode until the new card reader can be installed.
Initial Issue
WorkCentre 5335 Family Service Documentation
07/2011
2-1021
BUS Updated 12/2011
Status Indicator RAPs
OF 13-1
Advertisement
Table of Contents
