Cambium Networks PTP 820 Series User Manual page 666

Chapter 12: Alarm Management and Troubleshooting
Uploading Unit Info
You can generate a Unit Information file, which includes technical data about the unit. This file can be uploaded
and forwarded to customer support, at their request, to help in analyzing issues that may occur.
When uploading a Unit Information file, the PTP 820G functions as an FTP or SFTP client. You must install FTP or
SFTP server software on the PC or laptop you are using to perform the upload. For details, see
Internal Ports for FTP or SFTP.
Note
For troubleshooting, it is important that an updated configuration file be included in User Info files
that are sent to customer support. To ensure that an up-to-date configuration file is included, it is
recommended to back up the unit's configuration before generating the Unit Info file.
To generate and upload a Unit Information file:
1. Install and configure an FTP server on the PC or laptop you are using to perform the upload. See
Configuring the Internal Ports for FTP or SFTP.
2. Select Platform > Management > Unit Info. The Unit Info page opens.
Figure 404 Unit Info Page
3. In the File transfer protocol field, select the file transfer protocol you want to use (FTP or SFTP).
4. In the Username in server field, enter the user name you configured in the FTP server.
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Uploading Unit Info
Configuring the