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Service Call Procedures

CALL FLOW

INITIAL ACTION
This step is used to gather information
about the reason for the call, to determine
the machine condition, and to run a book
sample if possible.
SYSTEM CHECKS
This step is used to suggest a direction for
using the information obtained during Initial
Action. You can then repair and verify the
effectiveness of the repair. This step may
also provide information to assist in the
identification of new problems and suggest
actions to take to repair/resolve them.
FINAL ACTIONS
This step is used to ensure that the
machine performance and book quality are
satisfactory. It will also provide direction to
help complete administrative tasks.
09/16/2016
1-2
GBC eWire

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