Technical Support Scripts - Allied Telesis SwitchBlade x3100 Series Manual

Event Logging TRACE Commands

8.9 Technical Support Scripts

When there is a field problem that needs a detailed analysis, a customer can run scripts that produce and cap-
ture screen output to to send to Technical Support. Technical Support and Software Design can then analyze
the output to further diagnose the problem.
These scripts have the following attributes:
The files are encrypted.
•
They are in the /loads directory, being placed there using the GET FILE command. (In getting and using this
•
feature, the customer uses the set of commands for retrieving, renaming, deleting, and placing files.)
They are not stored in Compact Flash.
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They are run using the command
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Output from the script execution is displayed directly to the user's session. The user must capture the out-
•
put and place it where Allied Telesis Technical Support can retrieve the file.
Only one script may be executed at one time.
•
When the
SHOW TECHSUPPORT
with the following prompt:
This command may affect customer service. Are you sure you want to proceed (Y/N)?
The customer will work with Allied Telesis Technical Support to use this feature.
Software Reference for SwitchBlade x3100 Series Switches (Alarms and Troubleshooting)
SHOW TECHSUPPORT FILE=<script filename> [FORCE].
command is used and the FORCE option is not supplied, the user is presented
Technical Support Scripts
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