Planning Ars Programming - Inter-Tel AXXESS Manual

Programming
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INTER-TEL AXXESS

Planning ARS Programming

9.53 Programming ARS follows this general outline. (Detailed programming instructions are
given on the following several pages.)
1.
2.
Page 6-292
MANUAL VERSION 11.0 – May 2008
Plan: Determine how ARS is going to be used by the customer:
What types of calls will the users be making (local, long distance, international,
a.
etc.)? Where will the call destinations be? There will be a route group and a facil-
ity group for each type of call.
What dialing patterns identify each type of call? For example, local calls begin
b.
with any digit 2-9 (but not a toll digit) and operator assisted calls begin with 0
[1XX in Europe]. These will be the dialing patterns that tell the system which
route group to select.
With a U.S. system, what are the best routes for each type of call? If you have
c.
nodes in Phoenix and Los Angeles, would it be better to route calls from Phoenix
to Southern California through a node or over your long distance service? This
will determine the trunk groups and nodes included in each facility group.
With a European system, what are the best routes for each type of call? If you have
nodes in London and Kettering, would it be better to route calls from London to
Glasgow through a node or over your long distance service? This will determine
the trunk groups and nodes included in each facility group.
Which trunks (on this node or other nodes) would be the best route for each type
d.
of call? This determines the order in which you want the facility groups accessed.
What special characters, if any, need to be added or removed from the dialed num-
e.
ber when a call is placed? Determine this for each trunk you will be using.
For example:
With a U.S. system, if a caller in Phoenix dials 1-714-XXX-XXXX, the system
will need to remove the toll digit and possibly the area code if the call is sent out
over local trunks on the Los Angeles node. However, if the call is routed through
the long distance provider in Phoenix, you will probably need to include (echo)
the toll and area code digits or even add other digits as required by the long dis-
tance service. These will be the facility groups' dial rules.
With a European system, if a caller in London dials 020-8335XXX, the system
will need to remove the toll digit and possibly the national dialing code if the call
is sent out over local trunks on the Kettering node. However, if the call is routed
through the long distance provider in London, you will probably need to include
(echo) the toll and national dialing code digits or even add other digits as required
by the long distance service. These will be the facility groups' dial rules.
Program the dial rules: Program dial rules you determined were needed in step 1e
above.
Planning ARS Programming