Programming Local Hunt Groups - Inter-Tel AXXESS Manual

Programming
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INTER-TEL AXXESS

Programming Local Hunt Groups

4.23 When you select an individual Local hunt group, the following options appear. Use the
instructions in the following pages to program the hunt group information.
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Agents
4.24 If the hunt group is programmed to use ACD Agent IDs, each agent is assigned an
Agent ID number which the agent enters during the login procedure. The hunt group calls are
routed to logged in agents, according to their Agent ID number instead of their station exten-
sion. Because the Agent ID is not associated with any station extension, the agent can use any
station in the system to log in and does not have to use the same station every time. There can
be up to 1000 Agent IDs in the system. ACD Agent IDs can be included in Extension Lists
which allows several ACD Agents to receive a call at once. To add or delete Agent IDs, dou-
ble-click on
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Page 6-162
MANUAL VERSION 11.0 – May 2008
Agents (see below)
Members (see page 6-163)
Supervisors (see page 6-164)
Timers (see page 6-165)
ACD Agent No Answer - DND Message Additional Text (see
ACD Agent No Answer - DND Message Number (see
ACD Hunt Group flag (see
Analog Voice Mail Hunt Group (see
Announcement and Overflow Stations (see
Audio for Calls Camped onto this Device (see
Audio for Calls Ringing this Device (see
Audio for Camped-On Announcement Calls (see
Camp-Ons Allowed (see page
Group Call Pick-Up (see
Priority Level (see page 6-169)
Recall Destination Station (see
Restart ACD Idle Time Upon Login (see
Return ACD Calls to Hunt Group (see
Search Type (see page 6-170)
Send Camp-On Notifications to Members in DND (see
Use ACD Agent IDs (see
to see the current list of IDs, if any. Then do the following:
Agent IDs
To add Agent IDs to the hunt group: Note that this is an ordered list. Place the agents
in the list in the order you want them to be accessed when the hunt group receives a
call.
To add to the bottom of the list: Do not highlight any existing agents and right-
a.
click anywhere in the right side of the window. An option box appears.
To add to the list above an existing agent: Highlight the agent and then right-click.
An option box appears.
page 6-167)
page 6-167)
page 6-167)
page
page 6-168)
page
6-168)
page 6-169)
page 6-169)
page 6-169)
page 6-170)
page 6-171)
Programming Local Hunt Groups
page 6-166)
page 6-166)
6-168)
6-168)
page 6-170)