Major Alarms Requiring Attention From Service Personnel - Inter-Tel AXXESS Manual

C. MAJOR ALARMS REQUIRING ATTENTION FROM SERVICE PERSONNEL
4.17 Major alarm numbers 100-199 are reserved for system problems that require attention
from service personnel. These alarm messages (as they appear in the error message printout)
currently include:
•
100 Device x.y.z `xxxxx' Reset Due To Excessive Data Errors – The indicated phone
has detected an unusually large number of data errors from the corresponding keyset
card and has been reset (dropping any active call). If the resets continue, the system will
"lock out" the phone. The data errors may be caused by a defective phone (perform
keyset self-test), defective wiring, defective station cable, or a defective keyset card.
•
101 Device x.y.z `xxxxx' Reset Due To Excessive Hardware Failures – The indicated
phone has been reset (dropping any active call) because the corresponding keyset card
has detected an unusually large number of hardware errors. If the resets continue, the
system will "lock out" the phone. The hardware errors may be caused by a defective
phone (perform keyset self-test), defective wiring, defective station cable, or a defective
keyset card.
•
102 Logical Port nn Tx Interrupt Is Not Operational – The indicated serial port (nn)
has a transmit interrupt problem. Replace the component that has the defective serial
port (CPC, CPU128 Card, CPU020/PCM Card, OPC, or PCDPM) and return it for
repair.
•
103 Logical Port nn Clock Is Not Operational – The indicated serial port (nn) has a
clock problem. Replace the component that has the defective serial port (CPC, CPU128
Card, CPU020/PCM Card, OPC, or PCDPM) and return it for repair.
•
104 CPU: Database Corruption – The system database stored in battery-backed mem-
ory on the CPU Card appears to be corrupt. Although it may be corrupt, try saving the
database onto backup disks (but not on top of a previously known-good database). Turn
off the system AC power and turn it back on. The system should default the database
and the red DATABASE ERROR LED on the CPU Card should be lit. Initialize the sys-
tem clock through DB Programming (or do some other DB Programming) to turn off
the LED. Then turn the system power off and back on again. If the database does not
default the second time, the CPU CPU020/PCM Card may be okay. Try restoring the
database. If the restore is not successful, restore an older version of the database. If the
database defaults the second time, replace the defective CPU Card and return it for
repair. Then try restoring the database in the new CPU Card. If the restore is not suc-
cessful, restore an older version of the database.
•
105 CPU: Write-Protect Is Not Operational – The circuitry that prevents the software
or hardware from accidentally writing to the database is no longer functioning properly.
Replace the CPC or CPU Card and return it for repair.
•
106 CPU: Real-Time Clock Is Not Operational – During power-up, the system has
detected that the real-time clock circuitry on the CPC or CPU Card is not functioning
properly. The system is now using a software clock, which may not be as accurate.
Check to make sure that all of the components on the card are properly seated and that
no pins are bent. If this does not solve the problem, replace the card and return it for
repair.
•
107 CPU: Watchdog Is Not Operational – The watchdog circuitry on the CPC or
CPU Card is not functioning properly. Replace the CPC or CPU Card and return it for
repair.
•
108 CPU: Interval Timer Is Intermittent – The interval timer on the CPC or CPU
Card is not functioning properly. Replace the CPC or CPU Card and return it for repair.

Major Alarms Requiring Attention from Service Personnel

® ®
INTER-TEL AXXESS MANUAL VERSION 11.0 – May 2008
Troubleshooting
Page 7-17
7