Inter-Tel AXXESS Manual page 1300

Troubleshooting
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INTER-TEL AXXESS
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4.18 Major alarm numbers 200-224 are reserved for Voice Processing PC problems that
require attention from service personnel.
NOTE:
itself may still be functioning properly.
4.19 The alarm messages (as they appear in the error message printout) currently include:
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Page 7-20
MANUAL VERSION 11.0 – May 2008
125 License Error - Reset in XXX Minutes – The software license on the CPC or CP
Server is invalid. An invalid software license is detected if the correct software license
for the system version is not loaded or if the hardware does not match the software
license. When this occurs, the License Error - Reset in XXX Minutes message appears
on Administrator stations. Network alarm 244 is also generated, indicating Call Techni-
cian. When Alarm 125 is generated, the reset timer counts down from 240 minutes
(four hours). The alarm is then generated every five minutes. If the software license is
not validated before this timer expires, the system resets, dropping all calls. The alarm
is generated again until the license issue is resolved. If these alarms are generated, you
must log into DB Programming and upload the correct software license (see
If you have uploaded the correct software license and the alarm is still generated, the
license may be corrupt. Try downloading the software license from the Web site (the
edGe) again and then upload the license. If this does not work, transfer the software
license to a new CPC or CP Server security key (see
immediately. For readers located in Europe, contact the Inter-Tel Europe office for
licensing-related issues.
126 System History Frozen Due to Interval Freeze – Automatic Diagnostics Delivery
froze the System History automatically because of an interval freeze. (This alarm will
not appear on the administrator's display, but it will print out in Message Print.)
127 Unlicensed IP Device Failed to Come Online – The CPC or CPS received an on-
line request from an IP device but there was not an IP device license available, there-
fore, the IP device cannot come on-line.
128 Audio Diagnostics Feature Activated – Someone has activated the Audio Diag-
nostic Feature from an endpoint (extension).
136 Automatic Diagnostics Delivery Transmission Failure—A transmission failure
occurred while attempting to do an Automatic Diagnostics Delivery. This may be
caused by networking problems, ADD Server failure, or bad configuration. The user
should make sure that Automatic Diagnostics Delivery is programmed correctly, and
the ADD Server is accessible. Contact Tech Support if this persists.
Even though a Voice Processing PC alarm has been registered, the phone system
200 Voice Processing Unit: Hard Drive Failure – The system has detected a possible
Voice Processing PC hard disk failure. If the problem persists, save the current database
(if possible) and replace the hard disk.
201 Voice Processing Unit: Channel(s) Failure – The system has detected a failure of
one or more of the voice channels between the phone system and the Voice Processing
PC. If the problem persists, check the cabling between the two and reboot the PC. If the
problem still persists, check for a defective Audio Interface Card, Voice Processing
Card, CPU020/PCM Card, CPC, or Options Card.
Major Alarms Requiring Attention from Service Personnel
page
page 7-103) and notify Inter-Tel
6-45).