Inter-Tel AXXESS Manual page 1114

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group calls will automatically be connected following a short ring burst. When the ACD agent

logs in, however, the first call rings until the ACD agent answers it. For subsequent calls, the

agent hears the ring burst on the phone, and the call is automatically connected. When the

ACD agent removes the station from DND, the call may or may not ring until the agent

answers it. This is dependent on the

(under System\Flags). If this flag is enabled, the agent is automatically connected to all calls,

including the first one received after exiting DND. If this flag is disabled, the first call rings

until the agent answers it, but subsequent calls are automatically connected. The Auto Connect

flag overrides the station's Transfer-To-Connect station flag (see

by default. To enable it, select the current Value and then select the check box to place a check

in it. Then press

disable the flag, select the check box again.)

want to delete. To highlight two or more items that are not consecutive, hold down CTRL while

selecting the desired items.

MANUAL VERSION 11.0 – May 2008

Auto Connect: When this flag is enabled, and headset mode is enabled, ACD hunt

or select another field to save the change. (To remove the check and

To delete ACD Agent IDs: Highlight the agent ID(s) and then right-click. Select

To highlight a series of IDs, hold down SHIFT while selecting the first and last IDs you

Allow Immediate ACD Auto Connect after DND

Hunt Group-Related Information: ACD Agent IDs

6-213) and is disabled

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