Inter-Tel AXXESS Manual page 834

System Features
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INTER-TEL AXXESS
For European Systems:
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B. STATION MESSAGE DETAIL RECORDING (SMDR)
53.9 Station Message Detail Recording (SMDR) is a system feature that provides a detailed
record of outgoing and incoming calls. The system records only valid calls. Outgoing calls
become valid when the Valid Call timer expires or polarity reversal is detected (depending on
system programming). Outgoing calls become valid immediately if placed on hold or trans-
ferred. Incoming calls are always valid immediately.
53.10 Station call data can be recorded on a customer-provided printer or an alternate device,
such as a magnetic tape or floppy disk. This output device is connected to the CPC, CPU, or
Options card. You can also send SMDR information to the System Manager server. See SPEC-
IFICATIONS,
time.
53.11 The Voice Processing PC can be used to capture Station Message Detail Recording
(SMDR) information via its RS232 connection with the phone system. The SMDR information
is stored in a file on the Voice Processing PC hard disk for later retrieval.
53.12 In a network, each node has its own SMDR programming, SMDR output port, and
SMDR output port backup. (See
disable network call records on each node. When network calls are enabled, the following
applies:
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Page 5-308
MANUAL VERSION 11.0 – May 2008
Free: 0800, 0500, 999, 112, and any call within a PBX (a trunk access code is not
dialed).
Local: Calls to N (where N is 2-9), 0345, and 0645.
NOTE:
Local Calls may vary in length from 6 to 8 digits.
Incoming: Any call, except DDI calls, that ring into the phone system and is answered.
Toll (National): Any calls to 01 or 0 except for free, local, and international calls.
Network: Any call placed to or received from a network node.
International: Any call starting with 00.
Operator: Any call in the ranges 100-111 and 113-199.
page 2-99, for details. Only one output port for SMDR can be active at any
The system generates SMDR records for outgoing calls on the node where each trunk
used resides. For example, if a caller on Node 1 places a call using a trunk group on
Node 2, the SMDR report for Node 1 will show the outgoing call to Node 2 and the
SMDR reports on Node 2 will show the incoming call from Node 1 and the outgoing
call on the trunk group.
The call record type for network SMDR records is NET.
If a node's SMDR output port is a node, the network sends SMDR records to the speci-
fied node.
You cannot select a node as the SMDR output port backup.
If SMDR output programming forms a loop, the system will send the SMDR output to
the node's backup SMDR port. For example, if the SMDR port on Node 1 routes to
Node 2 and the SMDR port on Node 2 routes to Node 1, the configuration will cause an
infinite loop of SMDR routing. SMDR reports for Node 1 would be printed to the
backup serial port on Node 2 and vice versa.
The Voice Processing Unit will buffer SMDR records that are sent from other nodes in
the network.
page 6-276 for programming information.) You can enable or
Station Message Detail Recording (SMDR)