Inter-Tel AXXESS Manual page 1016

Programming
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INTER-TEL AXXESS
ACD Agent No Answer - DND Message Additional Text
4.28 This flag allows OAI applications to function better with the Hunt Groups. The DND
Message Additional Text flag is disabled and displays a red "X" if the "ACD Hunt Group" flag
is set to "No." Enter additional text to be added to the No Answer DND message chosen for
the field below. The limit for the size of entry will mimic that of the DND messages. This field
will have a red "X" to indicate it is disabled, if the "DND Message for Agent No Answer" field
has a value of 0.
ACD Agent No Answer - DND Message Number
4.29 This flag, added in software v9.1, allows OAI applications to function better with the
Hunt Groups. Previously, when a call reached the end of the agent list in an ACD Hunt Group,
the call rang at that agent until it was answered or another agent became available. In v9.1 or
later, if the last agent in a Hunt Group does not answer an incoming call, the agent is automati-
cally placed in DND and the call returns to the Hunt Group where it will be answered or camp
on.
4.30 This flag and the "ACD Agent No Answer - DND Additional Text" flag allow you to
determine which DND message will be used (selected by number) and what the bottom line of
the DND message text will say. These flags are disabled and display a red "X" if the "ACD
Hunt Group" flag is set to "No." The DND Message Number flag is a link to Endpoint-Related
Information\Messages where you can select the language that you want to use and see which
DND message you want to use.
4.31 Users are allowed to choose 0 – 20, which corresponds with the DND messages. A
value of zero implies not allowing an agent to go into DND. It is set to zero by default. To
determine whether trunk calls will be allowed to go to DND for the selected hunt group, pro-
gram the "Return ACD Calls to Hunt Group" flag (see
4.32 To program the Hunt Group DND Trunk support options:
1.
2.
3.
Page 6-166
MANUAL VERSION 11.0 – May 2008
Click the Value for the ACD Agent No Answer – DND Message Number field. You are
prompted to see the Messages folder.
Do either of the following:
•
Click to see the Messages folder and select the appropriate language. Click
Yes
to see a list of DND messages from which you can determine the number to
DND
select. Then click the Back button on the toolbar several times to return to the
Hunt Group folder to enter the value.
•
Click to ignore the prompt and use the value you selected.
No
Click the Value column for ACD Agent No Answer - DND Additional Text to enter any
additional text you want to accompany the DND message you chose in step 2.
page 6-170).
Programming Local Hunt Groups