Inter-Tel AXXESS Manual page 750

System Features
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INTER-TEL AXXESS
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35.4 For an example, see the diagram below. In the example, the "principal" station user
wants direct ring-in or transferred calls to ring at his or her station during day mode. The prin-
cipal station has a forwarding path with two forwarding points: a hunt group and voice mail. If
the principal does not answer the call, it follows the forwarding path to forwarding point #1, a
hunt group. If the hunt group does not answer the call, it would continue on the forwarding
path and go to the principal station's voice mailbox (forwarding point #2).
35.5 If the principal station is a phone, the
"ring principal once" option can be set that
will signal the principal station when a call
begins to follow the forwarding path. The
signal to the principal station consists of a
display (CALL SENT TO FORWARD
PATH) and a single burst of ring tone. The
call cannot be answered at the principal sta-
tion, but can be reverse transferred from the
system forward point.
35.6 If a call rings in to multiple stations, and one or more of those stations has system for-
warding, the call will not follow any of the forwarding paths.
35.7 Agent Help requests will not follow any forwarding path.
35.8 If a principal station or a station forwarding point is a member of a hunt group, calls
placed to the hunt group's pilot number are unaffected by system forwarding. The hunt group
calls will be received at the station as usual and will not enter the system forwarding path.
35.9 A call follows only the forwarding path of the principal, even if a forwarding point has
a forwarding path of its own. The call that originated at the principal station will follow only
the principal station's forwarding path.
A. INDIVIDUAL STATION FORWARDING POINTS
35.10 The ringing duration at each station forwarding point is determined by the System For-
warding Advance timer (defaults to 15 seconds). If the station forwarding point is busy, the call
will camp-on until the System Forwarding Advance timer expires and then it moves to the next
forwarding point.
35.11 If the station forwarding point is in do-not-disturb, the forwarding path will bypass that
station and immediately send the call to the next forwarding point.
35.12 If a forwarding point is a Voice Processing application, and the system is unable to
communicate with the Voice Processing PC, the call will bypass the forwarding point.
35.13 A station forwarding point can place calls or transfer calls to the principal.
Page 5-224
MANUAL VERSION 11.0 – May 2008
Day-Mode/Night-Mode Status: The system day/night mode is used to determine if a
forwarding path is taken. Either day mode, night mode, or both may be specified.
CALL RINGS IN TO PRINCIPAL STATION
NO ANSWER
CALL IS SENT TO FWD POINT #1 - HUNT GROUP
CALL IS SENT TO FWD POINT #2 - VOICE MAIL
Individual Station Forwarding Points