Inter-Tel AXXESS Manual page 1320

Troubleshooting
® ®
INTER-TEL AXXESS
Table 7-11. Feature Troubleshooting Chart (Continued)
Symptom
Calls will not forward
Station not receiving hunt
group calls
Station is not receiving pages
Station cannot be placed in
do-not-disturb
The supervisor cannot silent
monitor a call.
The supervisor's record-a-call
does not record an agent
helper, or the hunt group
member's record-a-call does
not record the supervisor
after the supervisor joined the
call.
Page 7-40
MANUAL VERSION 11.0 – May 2008
Possible Cause
User error
Illegal forward
Defective station card
Defective CPC or CPU Card
User error
Programming error
User error
Programming error
User error
Programming error
Defective phone
The supervisor is not in the
member's hunt group.
The agent is on a peer-to-
peer (P2P) call.
The agent is on a conference
call.
The agent is receiving agent
help.
Another supervisor is cur-
rently joining the hunt group
member's call.
Known problem.
Corrective Action
See FEATURES, page 5-229, for procedures.
Conditional forwards (e.g., if busy, if unanswered)
may form an undetected loop. If a call forward
request forms a conditional loop, the call returns to
the first station.
Replace the associated station card.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Hunt group calls may have been halted using the
Hunt Group Remove feature code (see
in FEATURES). Or, the station may be in do-not-
disturb.
Check hunt group programming. See
PROGRAMMING.
Pages may have been halted using the Page Re
move feature code (see page 5-257
TURES). Or, the station may be in do-not-disturb.
Check page zone programming for the station. See
PROGRAMMING, page 6-209.
See page 5-257 in FEATURES for correct proce-
dures.
Station is programmed to disallow do-not-disturb.
See PROGRAMMING, page
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Program the appropriate station as the hunt group
supervisor in DB Studio.
Program the agent in a network group that does
not allow P2P calls.
The agent must terminate the conference call.
Wait until the agent help hangs up the call.
Wait until the other supervisor hangs up the call.
None. This problem is due to a hardware limitation
in the current Axxess system. This problem may be
corrected in future versions of Axxess.
page 5-36
page 6-160 in
in FEA-
6-198.
Feature Issues