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Summary of Contents for Inter-Tel Axxess Standard
- Page 1 providing business technology services across the UK since 1986...
- Page 2 AXXESS Standard and Basic Digital Keysets AXXESSORY Talk Voice Mail Part No. L208 Issue 5.2, April 2000 A661/921:A...
- Page 3 If you have questions or comments about this User Guide, contact Inter-Tel Technical Publications at: Tech_Pubs@inter-tel.com...
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Page 4: Table Of Contents
Table of Contents CONTENTS PAGE Welcome ............. . 1 About This Guide . - Page 5 CONTENTS PAGE Dialling Station Speed-Dial Numbers........21 System Speed Dialling .
- Page 6 Default Feature Codes..........50 ©Inter-Tel Integrated Systems, Inc. 9/99 printed in USA...
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Page 7: Welcome
BOUT UIDE This user guide contains instructions for using the Inter-Tel AXXESS Standard and Basic Digital Keysets and the AXXESSORY Talk Voice Mail system. The tabs on the edge of each page will help you find the features more quickly. -
Page 8: The Standard Digital Keyset
OPER PUSHBUTTON ∞ KEYPAD RING AND VOICE HANDSFREE VOLUME MICROPHONE CONTROLS (underneath edge) Note The keys are shown as they appear in the default configuration; yours may have been programmed differently. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 9: The Basic Digital Keyset
∞ 12-KEY RING AND VOICE HANDSFREE PUSHBUTTON VOLUME MICROPHONE KEYPAD CONTROLS (underneath edge) Note The keys are shown as they appear in the default configuration; yours may have been programmed differently. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 10: Feature Key Functions
Also, if your phone has been reprogrammed so that its feature keys do not match the feature keys described in this user guide, refer to the Inter-Tel AXXESS Administra- tor's Guide for procedures on using feature codes. Default feature codes are listed at the back of this user guide. -
Page 11: About Your Phone System
HONE YSTEM What You See And Hear There are a few things you should know about the Inter-Tel AXXESS telephone sys- tem before you use your phone: • Your telephone system may have one dial tone for both intercom calls and out- side calls. -
Page 12: What The Administrators Can Do For You
— Perform mailbox maintenance (such as changing your password) — Customize Voice Mail prompts If you are a system administrator or need additional information not available in this guide, refer to the Inter-Tel AXXESS Administrator's Guide (part number L212). AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 13: About Axxessory Talk Voice Mail
— The system then plays a prompt that introduces you to the basic Voice Mail fea- tures. (You can skip this introduction by pressing , if desired.) For complete instructions on using AXXESSORY Talk Voice Mail, see page AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 14: Telephone System Features
This allows you to talk to the keyset user on his or her handsfree speakerphone, even though the user already has a call in progress on the handset. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 15: Receiving Intercom Calls
To camp the incoming intercom call on your phone, press . The IC SPKR key flashes. • Then press if you wish to place your phone in do-not-disturb mode. (See page 24 for more information about do-not-disturb mode.) AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 16: Outside Calls
23.) — Use the station speed-dial feature. (See page 20.) — Use the system speed-dial feature. (See page 21.) — Redial the last outside number you dialled. (See page 22.) AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 17: Answering Outside Calls
If the account code is not immediately accepted, press . This code will be used for all calls made from your phone until it is disabled. To disable the code, dial again, and then press AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 18: Call Screening
This feature temporarily displays the system date and time, user name, and extension number during a call or when other displays are shown. To show the date and time display (while on a call, in do-not-disturb, etc.), press ∞ and dial AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 19: Displaying The Outside Party's Name
To pick up (reverse transfer) a call that is holding at another phone: — Lift the handset, and dial — Dial the extension number where the call is holding. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 20: Using The Speaker And Microphone
This allows you to place the call into handsfree mode at any time during the call by pressing the SPKR key. If you are using a headset, the SPKR key lamp is lit. Pressing the SPKR key will disconnect the call. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 21: Placing Conference Calls
— To transfer the conference to another extension or to Voice Mail, press TRANSFER and dial the desired extension number. Then hang up when you are ready to com- plete the transfer. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 22: Using The Message Key
— Dial the desired extension number. To cancel a message that you left at another phone: — Press — Dial the extension number of the phone where you left the message. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 23: Receiving Messages
When the message you wish to cancel is displayed, remain on hook and press . The message is cancelled. Non-Display Keyset: While on hook, press . The message is cancelled. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 24: Transferring Calls
Extension: — Lift the handset, and dial — Dial the extension or hunt group number where the call is ringing or holding. (See page 35 for more information about hunt groups.) AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 25: Forwarding Calls
Your phone may be programmed with the automatic call forwarding feature called “System Forwarding.” If so, you can use the following procedure to turn the System Forwarding feature on and off. To enable or disable System Forwarding, dial AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 26: Station Speed Dialling
If you want to dial outside telephone numbers without first selecting an out- going line, enter a line access code (such as the Outgoing Call code “8”) before entering the outside telephone number. Continued on next page AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 27: Dialling Station Speed-Dial Numbers
To view and/or dial system speed-dial numbers: — Press , OR dial SYS SPD — Dial the location code (000-999) for the desired number. The number is dis- played. — Press to dial the displayed number. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 28: Rediallinga Number
— To save a number, while the phone is idle or while listening to intercom dial tone, press REDIAL — To redial the saved number, while on a call or after selecting a line, press REDIAL A line is selected automatically, and the number is dialled. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 29: Using The Directories
) to move alphabetically through the directory. — Press again to dial a number or feature code while it is displayed. NUMBER OF TIMES KEY IS PRESSED ENGLISH/SPANISH CHARACTERS KATAKANA CHARACTERS & Ñ long AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 30: Using Do-Not-Disturb Mode
Press twice to leave a space. Press if you need to backspace. MUTE — Press , OR lift and replace the handset. SPKR To cancel do-not-disturb mode, press AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 31: Using Record-A-Call
— You hear a confirmation tone when the Record-A-Call feature is activated. ∞ To turn off Record-A-Call, press and dial , OR hang up. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 32: Paging
Page Remove/Replace feature code described below. If your phone is assigned to more than one page zone, all zones are removed or replaced at once; you cannot turn off individual zones. To turn paging on or off, dial AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 33: Reminder Messages
To cancel all reminder message requests before they signal you, with the handset in the cradle, dial To clear a received reminder message (you hear eight short tones and see a reminder message display), with the handset in the cradle, press AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 34: Remote Feature Access
— Enter the new password again for verification, followed by To turn on Do-Not-Disturb: — Enter — Enter message number (01-20) and, if desired, enter the optional second- line message text. Continued on next page AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... - Page 35 — Enter an extension number, OR enter an outside line access code fol- lowed by a telephone number. — Hang up. To turn off Call Forward: — Enter , and then press — Hang up. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide...
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Page 36: Programming Your Feature Keys
To display the current feature key values: — With the handset in the cradle, dial — Press the feature key(s) you want displayed. — Press to hang up. SPKR AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 37: Setting User Preferences
This feature returns volumes to default levels; cancels do-not-disturb, manual call for- warding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwarding all at once. To return your phone to default, dial AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 38: Standard And Alternate Key Maps
Japanese characters. Therefore, Japanese names will appear after the English/Spanish names. To change the assigned language for your phone, dial to change between the Primary and Secondary Language, as desired. Your display shows the current lan- guage. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 39: Secondary Extension Appearances
— To transfer to ring, press and then the secondary extension key. You can TRANSFER announce the call, if desired, before hanging up to complete the transfer. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 40: Agent Help
— To accept the call, answer as usual. Your microphone is muted, and you cannot be heard by either party unless you press MUTE — To reject the call, dial AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 41: Instructions For Hunt Groups
Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... - Page 42 AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start again. — If off hook, hang up. Repeat this procedure to log into additional ACD groups, if necessary. Continued on next page AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide...
- Page 43 — Lift the handset, and/or enter the Reverse Transfer feature code (4). You hear a single progress tone. — Dial the pilot number of the hunt group where the call is ringing. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide...
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Page 44: Voice Mail Features
. (If you do not have a password, just press To retrieve messages from Voice Mail (your MSG key is lit): — Lift the handset, OR press SPKR — Press — Enter your personal password, and press AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 45: Listening To Messages
If not, press to forward the message without an introduction. • Press to listen to the previous message. Continued on next page AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 46: Undeleting Voice Mail Messages
• Press to recover all of your deleted messages and store them as saved messages. • Press to erase all of your deleted messages. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 47: Sending Messages
— After the message has been sent, you may choose either of the following options: • Press , and enter another mailbox number to send the message to another destination. • Press to exit. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 48: Cancelling Unheard Messages
• Press to listen to the next message. • Press to save the message in your mailbox and remove it from theirs. • Press to delete the message. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 49: Personal Options
I return. Thank you. To change your personal greeting: — Enter your mailbox as described on page — Press to select the Personal Options Menu. — Press Continued on next page AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 50: Recording Your Voice Mail Directory Name
— Press . Voice Mail plays back your password if you entered one. — Press to accept the password as entered. Or, press if you want to erase and re-enter your password. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 51: Voice Mail Message Envelope Contents
Transfer Method, as follows: • Press to select unannounced transfers. • Press to select screened transfers. • Press to select announce-only transfers. • Press to return to the Personal Options menu without making changes. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 52: Fax Destination Number
(First In/First Out). • Press to retrieve the latest-received messages first (Last In/First Out). • Press to return to the Personal Options menu without making changes. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... -
Page 53: Remote Messaging
AM or press for PM. Note If you wish to have 24-hour notification, program the starting and end- ing times to be the same. Continued on next page AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide... - Page 54 . Then press for all messages or for priority messages only. — The list of options returns. Either select another option, as described above, or press to save the settings and exit. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide...
- Page 55 • Press and spell a new name as described above to find a different name. • Press to switch the first/last name sort order. AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide...
- Page 56 Call Forward All Calls Call Forward If Busy Call Forward If No Answer Call Forward No Answer/Busy Conference Change Language Data Default Station Directory Display Time And Date Do-Not-Disturb Do-Not-Disturb Cancel AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide...
- Page 57 Ring Intercom Always On/Off Ring Tone Selection Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide...
- Page 58 Head Office PSU Technology Group Ltd Manchester Business Park Tewkesbury Road Cheltenham Gloucestershire GL51 9EJ 0870 1121128 0870 4208922 website www.psu.co.uk email info@psu.co.uk brochure printed on recycled paper...