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Standard Display Phone
and Basic Digital Phone

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   Summary of Contents for Inter-Tel Axxess Standard Display

  • Page 1: User Guide

    User Guide Standard Display Phone and Basic Digital Phone...

  • Page 3

    (usually 911). You do not have to press first. OUTGOING NSWERING AN UTSIDE EITHER, Lift the handset. OR, Press ANSWER OR, Press the flashing key. ©Inter-Tel, Inc. October 2002, Printed in US Part no. 835.2449-2...

  • Page 4

    EDIALING AN UTSIDE UMBER While on a call or after selecting a line, press . A line is selected auto- REDIAL matically, and the number is dialed. LACING A ALL ON Press and hang up or place another call. HOLD To return to the call, lift the handset and press the flashing key.

  • Page 5

    ICKING ALL FROM NOTHER XTENSION Lift the handset and dial Dial the extension number where the call is ringing or holding. ORWARDING ALLS Press . (Executive, Professional, and Model 8560 Display Phone users must then select a menu key.) Do one of the following: •...

  • Page 6

    If your MSG key is not lit, access your mailbox by following these steps: Dial the voice mail extension number. (You hear the main menu.) During or after the greeting, press to identify yourself as a subscriber. Enter your mailbox number and your personal password (if programmed). Then press ISTENING TO OICE...

  • Page 9: Table Of Contents

    Programming Secondary Extension Keys ........54 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 10

    INDEX ............. . 75 For sales, service, or technical support, contact your local authorized Inter-Tel dealer. If you have questions or comments about this User Guide, contact Inter-Tel Technical Publications at: Tech_Pubs@inter-tel.com Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 11

    What You See and Hear ........8 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 12: Finding Your Way

    This guide contains instructions for using the Standard Display and Basic Digital Phones on the Inter-Tel Axxess and voice mail systems. To help you find information more quickly, this guide is divided into four separate sections, as indicated by the tabs.

  • Page 13

    PUSHBUTTON OPER ∞ KEYPAD RING AND VOICE VOLUME HANDSFREE CONTROL MICROPHONE (underneath edge) NOTE: The keys are shown as they appear in the default configuration, yours may have been programmed differently. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 14: Basic Digital Phone

    ∞ RING AND VOICE HANDSFREE 12-KEY VOLUME MICROPHONE PUSHBUTTON CONTROL KEYPAD (underneath edge) NOTE: The keys are shown as they appear in the default configuration, yours may have been programmed differently. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 15: Feature Key Functions

    NOTE: Because the Axxess telephone system allows customized feature keys, your phone may have been reprogrammed so that the feature keys do not match those described in this guide. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 16

    Do-Not-Disturb Extension Message Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 17

    BOUT OICE Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station or touchtone telephone. To use this and other features, each user (you included) is assigned a “voice mailbox,”...

  • Page 18

    “Handsfree” mode indicates that a call is connected through the speakerphone (i.e., you don’t have to lift the handset to speak). While in handsfree mode, you can make or receive calls. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 19: Getting Started

    Using Reminder Messages ........35 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 20

    The system then plays a prompt that introduces you to the basic voice mail features. You can skip this introduction by pressing , if desired. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 21: Intercom Calls, Placing Intercom Calls

    . Then hang up or wait for their message center to answer. (See page 26 for more Message options.) NOTE: This option appears only if the called phone has a voice mailbox. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 22: Receiving Intercom Calls

    To redirect a ringing call to another extension or to an outside number: ∞ Press and dial Enter the extension or outside number to which you want to redirect the call. See page 20 for more information. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 23

    DND mode, if desired. (See page 33 more information about DND mode.) NOTE: To use this feature, the installer or System Administrator must program your phone to receive Off-Hook Voice Announce calls. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 24: Outside Calls, Placing Outside Calls

    Use the speed-dial directory. See page • Use the Station Speed-Dial feature. See page • Use the System Speed-Dial feature. See page • Redial the last number you dialed. See page Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 25: Receiving Outside Calls, Emergency Calls, Call Waiting

    . Then press the flashing key to HOLD answer the waiting call. • To have the caller hear DND signals: Press . (See page 33 for more infor- mation about DND mode.) Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 26

    To place an outside call on System Hold: ∞ Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset and press the flashing key. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 27: C Onference C Alls

    To transfer the conference to another extension or to voice mail: Press TRANSFER and dial the desired extension number. Then hang up when you are ready to com- plete the transfer. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 28: T Ransferring C Alls, To Another Extension, To Voice Mail, To An Outside Number

    If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number (available in versions 5.2 and later). Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 29: F Orwarding C Alls, Manual Call Forwarding

    • To forward to an extension number: Dial the extension number. • To forward to your message center: Press To cancel any call forward request: Press and then SPKR Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 30: Redirect Call, Automatic System Forwarding

    Although you cannot program the path of a system forward, you can enable or disable this feature on your phone. To enable or disable System Forwarding: Dial Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 31

    REDIAL • To redial the saved number: While on a call or after selecting a line, press . A line is selected automatically, and the number is dialed. REDIAL Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 32

    To show the outside party’s name/number: ∞ Press and dial NOTE: If there is no outside party name available, the display shows CANNOT ACCESS FEATURE. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 33

    While on-hook, enter the Headset Off feature code ( ) or the Headset On/Off feature code ( ). The display shows HEADSET MODE OFF. NOTE: If using a headset, press to connect and disconnect calls. SPKR Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 34: Mute Key, Group Listen Using The Speaker

    This allows you to place the call into handsfree mode at any time during the call by pressing and hanging up. If you are using a headset, SPKR however, the key lamp is lit. Pressing will disconnect the call. SPKR SPKR Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 35: Enhanced Speakerphone Mode

    NOTE: Because single-line set users don’t have a key, users will hear six short tones after lifting the handset or pressing the hookswitch when a message is left. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 36: Leaving Messages, Retrieving Messages

    To cancel a waiting message with a display phone: Press repeatedly to view your waiting messages. Press to cancel the desired message when it is displayed. To cancel a waiting message with a non-display phone: While on-hook, press Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 37

    Enter your mailbox number and your personal password (if programmed). Then press NOTE: If you do not have a password, just press . See page 43 for information on programming passwords. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 38: Listening To Messages

    Press to play the message envelope. • Press to raise the volume. • Press to save the new message in your mailbox. • Press to delete the message from your mailbox. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 39

    • Press to listen to the next message. • Press to save the new message in your mailbox. • Press to delete the message from your mailbox. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 40: Undeleting Messages

    • Press to recover all of your deleted messages and store them as saved messages. • Press to erase all of your deleted messages. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 41: Sending Messages

    You may choose either of the following options: • Press and enter another mailbox number to send the message to another destination. • Press to exit and return to voice mail options. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 42: Canceling Unheard Messages

    Press to play the message envelope. • Press to listen to the next message. • Press to save the message in your mailbox. • Press to delete the message. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 43

    16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display phone will then see, “IN MEETING UNTIL 3:30.” Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 44

    ENGLISH CHARACTERS JAPANESE CHARACTERS & # or / Ñ or # long *The character available depends on the software version. **The Japanese characters are only available if the Multilingual feature is enabled. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 45

    15 CANCEL CALL FWD 06 PLACE CALL 16 TAKE MEDICATION 07 CALL CLIENT 17 MAKE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 46

    With the handset in the cradle, dial To clear a received reminder message (you hear eight short tones and see a reminder message display): With the handset in the cradle, press Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 47

    ACD Hunt Groups ........63 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 48: Phone Configuration, Changing Volume Levels, Selecting A Ring Tone

    Press the high or low end of the Volume key to scroll to the desired tone. • Dial 1-9 to select a specific tone. When you hear the tone you want, press or the key or lift and replace SPKR the handset. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 49: Enabling Background Music, Changing Keymaps, Enabling Automatic Call Answer

    To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial To enable/disable this feature for ringing (non-handsfree) intercom calls: With the handset in the cradle, dial Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 50: Changing The Language, Returning To Default Operation

    DND, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forward- ing all at once. To return your phone to default: Dial Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 51: Voice Mail Options, Recording Your Personal Greetings

    If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed message, and I will return your call when I return. Thank you. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 52: Recording Your Voice Mail Directory Name

    Press again to accept your recorded name. • Press to replay your recorded name. • Press to add to your name. • Press to erase and re-record your name. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 53: Changing Your Mailbox Password, Changing The Voice Mail Message Envelope

    Personal Options Menu. • Press to disable the entire envelope and return to the Personal Options Menu. • Press to return to the Personal Options Menu. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 54: Changing The Call Screening Transfer Method

    • Press to select screened transfers. • Press to select announce only transfers. • Press to return to the Personal Options Menu without making changes. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 55: Programming A Fax Destination, Changing The Message Search Order

    NOTE: This feature is available only in versions 5.1 and later Axxess software. With the Inter-Tel Voice Processor, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your Fax Destination Number:...

  • Page 56: Programming Remote Messaging

    Saturdays and Sundays. NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 57

    To select all or priority-only message notification: Press . Then press for all messages or for priority messages only. Either select another option, as described above, or press to save the settings and exit. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 58: Station Speed Dial

    (System Speed Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialing the desired location number. Because the Inter-Tel Axxess system supports both Station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.

  • Page 59: System Speed Dial

    Your System Administrator can store up to 1000 speed-dial numbers in System Speed-Dial locations 000-999. To view and/or dial System Speed-Dial numbers: Press or dial SYS SPD Dial the location code (000-999) for the desired number. Press to dial the number. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 60

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: ∞ EITHER, Press and dial OR, Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 61: Making Pages, Enabling Paging

    Replace feature code. If your phone is assigned to more than one page zone, all zones are removed or replaced at once (you cannot turn off individual zones). To turn paging on and off for your phone: Dial Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 62

    With the handset in the cradle, dial To display the current feature key values: With the handset in the cradle, dial Press the feature key(s) you want displayed. Press to hang up. SPKR Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 63

    If the DSS key has a lamp, you can visually monitor the status of the extension. NOTE: For the DSS keys to work as described above, your System Administrator must define them as user-programmable in Database Programming. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 64

    • To transfer to ring: Press and then the secondary extension key. You TRANSFER can announce the call, if desired, before hanging up to complete the transfer. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 65

    If the account code is not immediately accepted, press . This code will be used for all calls made from your phone until it is disabled. To disable the code: Dial and press Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 66: Phone Directory

    The system will then find the closest match. Once the correct match is displayed on your phone, you can dial the number or press a key to access that extension or feature. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 67

    ENGLISH CHARACTERS JAPANESE CHARACTERS & # or / Ñ or # long *The character available depends on the software version. **The Japanese characters are only available if the Multilingual feature is enabled. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 68: Voice Mail Directory

    “Z”, and for punctuation marks. NOTE: If you need help, press at any time while spelling a name. Voice mail will play a helpful prompt instructing you how to enter a name. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 69

    Press to hear the next name in the directory. • Press and spell a new name to search for a different name. • Press to switch the first/last name sort order. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 70: Remote Access Password

    . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a confir- mation tone. To change the station password using remote programming, see the following section. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 71: Remote Feature Access

    ..If No Answer or Busy b. Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 72

    HELP. You can do one of the following: • To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE • To reject the call: Dial Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 73: Acd Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 74

    If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 75: Ending An Acd Hunt Group Call

    To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 76

    Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 77

    Default Feature Codes ........71 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 78: About Your Phone

    If you are a System Administrator or if you need additional information not available in this guide, refer to the Inter-Tel Axxess Administrator’s Guide (part number 550.8001). Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 79

    Only your System Administrator can change the number of rings. How can I change the name displayed on my phone? Only your System Administrator can change the user names assigned to extensions. Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 80

    First, contact your System Administrator if you have a question that is not covered in A10. this user guide. If you need further assistance, contact your local authorized Inter-Tel dealer. All Inter-Tel sales, service, and support is handled at the local level.

  • Page 81

    Automatic Route Selection 92000* Emergency Call Outgoing Call * These defaults may differ based on the software version. XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Phone Extensions 1000-1999 Hunt Groups 2000-2299 Attendant Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 82

    Headset Off Headset On/Off Hold – Individual Hold – System Hookflash Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace Message Cancel Message That You Left Cancel Message On Your Phone Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 83

    Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 84

    NOTES Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 85: About Voice Mail

    18 Disabling account codes 55 waiting for called phone 12 Canceling automatic call answer 39 call forwarding 19 background music 39 callback requests 12 cascade levels 47 do-not-disturb 34 do-not-disturb 61 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 86

    Lamps 8 handsfree 11 Language 40 hold 16 Last Number Dialed/Saved 21 last number dialed/saved 21 Learning More 67 off-hook voice announce 12 Leaving Messages 26 record-a-call 50 Listening to Messages 28 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 87

    Red Lamps 8 Paging 51 Redial 21 Passwords Redirect Calls 12 changing 43 Reminder Messages 35 changing default 10 Remote Access Password 60 programming remote access 60 Remote Feature Access 61 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 88: What You See And Hear

    What You See and Hear 8 Working in Hunt Groups 63 Wrap-Up Timer 65 Terminating ACD Agent Calls 65 Timers 12, 65 To Pick Up (Reverse Transfer) a Call 18 Transferring Calls 18 Zones, Page 51 Axxess Standard Display and Basic Digital Phone User Guide...

  • Page 89: Accessing Your Mailbox

    OICE HART NOTE: At any menu level, you can press to cancel or return to the previous menu or press to accept. LISTENING TO MESSAGES ACCESSING YOUR MAILBOX While the message is playing: PERSONAL OPTIONS • EITHER, Press the MSG Back Up key to respond to a mes- Record Greeting...

  • Page 90

    Part No. 550.8109 Issue 7.0, October 2002 661/921:A...

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