Inter-Tel AXXESS Manual page 1325

Table 7-12. Phone Troubleshooting Chart (Continued)
Symptom
Cannot place off-hook voice
announce calls
Data device connected to
phone not operating properly
Data noise in any off-hook
condition
Phone Issues
®
INTER-TEL
Possible Cause
Programming error
User error
Secondary voice path busy
Defective phone
Defective DKSC, EKSC, or
AKSC
Defective CPC or CPU Card
User error
Secondary voice path busy
Problem with data device
PCDPM, MDPM, or AC
transformer not installed
properly or defective
Data Port Module not
installed properly or defective
Defective phone
Defective DKSC, EKSC, or
AKSC
Defective CPC or CPU Card
Defective cabling or connec-
tions (e.g., line cord, amphe-
nol connector, bridging clip,
etc.)
Wrong type of line cord for 8-
line AIM phones installed two
to a circuit.
Defective phone
®
AXXESS MANUAL VERSION 11.0 – May 2008
Corrective Action
Ensure that the system option for off-hook voice
announce is enabled (PROGRAMMING,
258), that the called phone is programmed to
receive OHVA calls, and that the calling phone is
programmed to transmit OHVA calls (PROGRAM-
MING, page 6-209).
The called station is a single-line set or a phone
that is programmed not to receive OHVA calls. Or,
the called phone user may have blocked the OHVA
call. See page 5-190 in FEATURES for more infor-
mation.
The called phone cannot receive off-hook voice
announce calls when its secondary voice path or
speakerphone are in use. See FEATURES,
page 5-190.
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Replace the associated DKSC, EKSC, or AKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
See manufacturer's operating instructions.
The phone will not transmit data calls when the
secondary voice path or speakerphone are in use.
See page 5-269 in FEATURES.
Disconnect data device and check operation
according to the manufacturer's instructions.
Check installation and connections. See INSTAL-
LATION, pages 3-191 and 3-204. Replace if defec-
tive.
Check Data Port Module installation and jumper
strap settings. See INSTALLATION,
Replace if defective.
Try another phone.
Replace the associated DKSC, EKSC, or AKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Check for loose or open connections, or crossed
wires.
Replace the flat line cord with a twisted-pair line
cord.
Try another phone.
Troubleshooting
page 6-
page 3-204.
Page 7-45
7