Hunt Group-Related Information: Acd Agent Ids - Inter-Tel AXXESS Manual

6. HUNT GROUP-RELATED INFORMATION: ACD AGENT IDS

NOTE:
6.1 There is an ACD hunt group option that allows the use of Agent ID numbers in place of
station extensions in the hunt group list. (See
mation.)
6.2 ACD hunt group members are referred to as "agents." Agents log in to the ACD hunt
group to receive calls and log out to halt ACD hunt group calls. An ACD hunt group can be
programmed to circulate calls to agents in two ways:
•
Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent is
assigned an Agent ID number which the agent enters during the login procedure. The
hunt group calls are routed to logged in agents, according to their Agent ID number
instead of their station extension. Because the Agent ID is not associated with any sta-
tion extension, the agent can use any station in the system to log in and does not have to
use the same station every time.
•
Members: If the hunt group is not programmed to use Agent IDs, it will have a list of
stations and will send calls to the stations where agents are logged in.
6.3 When a call camps on to an ACD hunt group that uses Agent IDs, only the agents cur-
rently logged in to the hunt group will receive camp-on indications. ACD hunt group supervi-
sors will receive visual camp-on displays if they are programmed as members of the hunt
group and have the ACD Agent Logout feature enabled.
6.4 Select Hunt Groups and then double-click on
agent IDs, if any. Use the following procedures to create, program, or delete Agent IDs.
6.5
To create ACD Agent IDs:
Right-click anywhere in the right half of the window. An option box appears.
1.
Select
2.
sion number (or lowest extension number, if creating multiple IDs) in the text box or
scroll to the desired number. Then enter the number of IDs you want to create and select
OK
The new ACD Agent IDs appear in the list without a description or username.
6.6 Description: The ACD Agent ID description can be up to 20 characters long. To pro-
gram the description, select the current description and type the new entry in the text box. Then
press
ENTER

Hunt Group-Related Information: ACD Agent IDs

INTER-TEL
The ACD Hunt Group software license is required to use this feature.
. The following window appears. Enter the desired exten-
Create ACD Agent ID
to continue. (Or select
Cancel
or select another field to save the change.
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
page 6-160 for Hunt Group programming infor-
ACD Agent IDs
to exit without creating the IDs.)
Programming
to view the current list of
Page 6-263
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